Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Donna

Responsive when alert button is pressed. I feel more confidence that my husband will be safe when he is not with me.

5 years ago

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Verified Customer

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Phyllis

It's a great cost for what you get. The only thing that concerns me is the distance from the base to be able to hear the speaker.

5 years ago

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Verified Customer

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Hollis Berney

I think that medical guardian is very good. Sometimes it takes a little longer to answer the button call than I think it should.

5 years ago

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Verified Customer

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Vicki Dickens

I feel protected and love the gps! I have a big dog _'' that I walk every day and now I don''t feel as apprehensive

5 years ago

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Verified Customer

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Sandy Ward

My code wasn't given to the fire department, only to ambulance personnel. Firefighters had to break my door to get in house.

5 years ago

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Kenneth Mathis

They respond very quickly. The responders were good listeners so I didn''t have to repeat everything.

5 years ago

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Verified Customer

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Georgia Weigl

Their service has been great just with tests.... Thankfully not needed them for reals yet, and hope we never will.

5 years ago

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Verified Customer

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Barbara

It just gives me comfort to know that there where I am no matter where I am. The price is great compared to other ones

5 years ago

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Verified Customer

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Morris V Wood, Jr. Gray, GA

6 weeks ago, it saved my dad''s life!!!!!!! Doctors said he wouldn''t be with us if he''d lain there for a while.

5 years ago

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Verified Customer

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Mary Schwarz

Initial contact with salesperson was very informative, never hurried nor high powered. Easy installation.

5 years ago

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Verified Customer

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Joanne Grand Rapids, MI

My mother got lost the other day and so I called and they said they couldn't beep it. It also hurts my mother's neck, it is constantly rubbing the back of her neck and I don't like their help line.

5 years ago

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Verified Customer

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Darlene Toledo, OH

It takes seven days before you need to recharge it and I like that. It seems like an awfully nice system.

5 years ago

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Verified Customer

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Anonymous Houston, TX

I dislike that it is not clear enough when the batteries are running down. When I tested it, it was fine.

5 years ago

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Verified Customer

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Anonymous Frankfort, IN

The medallion will not stay on the necklace, so basically it's useless unless I have it in my pocket. They follow up with you every now and then.

5 years ago

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Verified Customer

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Sheri Brevard, NC

I tested it and it helped right away. That was very good customer service. When I called to activate it, it took a couple of days to get help.

5 years ago

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Verified Customer

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Wanda

The device is so heavy to wear around the neck. I had no problem with getting somebody to answer me but I dislike how heavy it is.

5 years ago

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Verified Customer

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D Sandy, UT

It's convenient and easy to set up. They are quick to get ahold of. We've tested it and it works fine.

5 years ago

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Verified Customer

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Valerie Ocala, FL

I've called twice and both times they answered my questions quickly. The only thing I don't like is I've had a hard time getting the necklace on.

5 years ago

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Verified Customer

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Carol Middle Island, NY

I like the fact that it's lightweight when I'm wearing it around my neck. I tested it and it was fine.

5 years ago

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Verified Customer

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Arnold Apple Grove, WV

It won't stay together. The wristband falls off, the pendant falls off. I can't get either one to tay on before he's needed it. The customer service has a quick response. If it would be a good device, it would be a good system.

5 years ago

Reply from Medical Guardian

Hello Arnold, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Aug. 27th, 2019

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Verified Customer

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James

Peace of mind and when I needed the response was very good. The response was professional, calm, and very quick.

5 years ago

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Verified Customer

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Sameer

I feel very confident that I have something that is going to protect me since I am all alone in the house and outside.

5 years ago

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Verified Customer

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Anonymous Lindale, TX

I am not 100% percent used to wearing it but it gives my daughter a sense of security. They answered all my questions.

5 years ago

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Verified Customer

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TracySmith Lawrenceburg, TN

They saved my grandfather twice! He lives alone and no one would have know he needed help. Very caring and quick!

5 years ago

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Verified Customer

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Sylvie Hansen

My mother hasn't had a real emergency yet (fortunately), but the system alarm has gone off three times saying Fall Detected! when my mother was in fact safely in bed.

5 years ago

Reply from Medical Guardian

Hello Sylvie, thank you for your review! You may experience false alarms with the Fall Detection pendant/feature. We do not recommend wear the Fall Detection pendant in bed as this will cause more false alarms. Thank you again.

Aug. 15th, 2019

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Verified Customer

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Gerard Clement

the unit I use has life off the charger of about 12 hours atwhich time it takes about 2 hours to recharge. therefore I only use it at night and in the shower.

5 years ago

Reply from Medical Guardian

Hello Gerard, we will have some reach out to you to troubleshoot your device. Thank you!

Aug. 7th, 2019

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Verified Customer

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Barbara J Toth

My device has gone off in error 3 times but very prompt to answer. Love that I don't have to charge but one device.

5 years ago

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Verified Customer

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Lee Wilkerson

The dealings l've had with Medical Guardian have been great. They are a very professional company to work with.

5 years ago

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Verified Customer

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Barbara Hendricks

I have had excellent service. They have always answered all my questions and taken appropriate action.

5 years ago

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Verified Customer

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Tom Fisher

You have only one device and you can wear it where. You don''t need to keep changing them, one inside and one outside.

5 years ago

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Verified Customer

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Arlene Litzenberg

It's user friendly. Also it was very easy to set up with the help of customer service rep and over the phone.

5 years ago

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Verified Customer

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Makisha M. Thorn Enterprise, AL

Because set up was so simple and I feel much better knowing that my father has them to help him and contact me.

5 years ago

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Verified Customer

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Linde DeFrancesco Lancaster, PA

I haven't had to use the service as of yet but it's a comforting feeling knowing that they're there.

5 years ago

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Verified Customer

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Julia Lake Barboursville, WV

Easy to use. Reliable service. Easy to set up. Friendly customer service reps. It works everywhere I go.

5 years ago

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Verified Customer

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Ingrid Port Orange, FL

I rate Medical Guardian highly trustworthy. I think its great for helping people and would recommend it to others.

5 years ago

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Verified Customer

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Ruth Des Moines, IA

The quality of the device is okay but it's a little bulky. I haven't really had to use of it myself but it's just a comfort to have.

5 years ago

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Verified Customer

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Gale Ventura, CA

It's simple and easy to use. The people that I call are very courteous and understanding and I have no complaints.

5 years ago

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Verified Customer

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Frances Chicago, IL

I tested it once and it was fine. Everybody has been courteous and call you back. They've been very nice and they seem competent.

5 years ago

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Clara

I used it awhile back and they sent an ambulance when I didn't need one. I like knowing that its here when I need it because I live alone.

5 years ago

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Verified Customer

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Brenda Sparks, NV

I had a fall in the hall one day and I had to use. They were able to come and help me get back up so that was a good.

5 years ago

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Verified Customer

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Ona Kearney, NE

It's a little heavier than I expected it to be. When I charge it at night it flashes bright yellow light so I have to keep it covered. It worked just fine when I tested it.

5 years ago

Reply from Medical Guardian

Thank you Ona for your review! We're constantly looking to improve our products to best suit our customers. We appreciate your feedback and it is very important to us. Thank you!

Aug. 15th, 2019

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Verified Customer

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Erla Escanaba, MI

I do not like the way the necklace fits and the bracelet does not stay in place. It slips right off and, as a sick person, searching for a device that has fallen doesn't do me much good. When I told customer service my complaints they didn't seem to be that concerned and didn't refer me to anybody.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 26th, 2019

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Verified Customer

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Jan Pahrump, NV

I don't like the price and but I do like the fact that they provide a lock box. The device is fine but the clock doesn't work that well.

5 years ago

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Verified Customer

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Evelyn Bristol, VA

My initial experience with customer service was not very good because it took over an hour to get a response. When I tested the device, it worked just fine.

5 years ago

Reply from Medical Guardian

Evelyn, thank you so much for your review! We are so happy you chose us to maintain your peace of mind and safety. We're sorry to hear that you found your initial experience to be less than satisfactory. We are glad that the test worked just fine, and if there's anything we can do to earn your 5-star review then please let us know! Thank you for your review, and have a great day Evelyn!

Aug. 15th, 2019

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Verified Customer

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Anonymous Bluefield, WV

We tested it when we installed it, everything is okay. It seems to be convenient and it is a good size.

5 years ago

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Verified Customer

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Walter Houston, TX

We are very satisfied with Medical Guardian so far. We have tested it each month and the response is very good.

5 years ago

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Verified Customer

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Bill

In case of an emergency, it is there. I make tests calls periodically and I have gotten an urgent response.

5 years ago

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Verified Customer

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Annabelle

I would recommend them highly. Six or seven times I have bumped it and they answered, it is very punctual.

5 years ago

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Anonymous

I like that it's good wherever I go. I tested it by the ocean side to see if they could find me and it worked very well. It is too expensive though.

5 years ago

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Verified Customer

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Anne

I like the sense of security having Medical Guardian provides. I like testing it because it makes me feel like it is working as well it should.

5 years ago