Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Jane Alto, GA

I’ve had no problems with it so far. I was satisfied with the people when I tested it. They were very nice to me.

5 years ago

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Verified Customer

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Andrea Puyallup, WA

Customer support helps a lot. I wear it all the time. I like that I can get help outside if I need. It’s great.

5 years ago

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Verified Customer

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Joyce Danville, VT

We tested it and the operator answered right away and was very polite. Very positive. I think it's a little clunky and not very attractive.

5 years ago

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Verified Customer

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mike miello Middletown, DE

the system works through walls which was my biggest concern. Based on reviews I found on the internet, medical guardian had the best rating.

5 years ago

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Verified Customer

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Pauline Rentz Greensboro, GA

I have only had Medical Guardian for a month but I am extremely satisfied with their response to my needs.

5 years ago

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Wilton Bunke Rushford, MN

Several issues with the device. I could not hear the person at Medical Guardian when I performed the test , so a new device was sent out. It took several phone calls before I got someone to respond and provide the new device.

5 years ago

Reply from Medical Guardian

Hi, Wilton. Thank you for your review. We do apologize for the delay in getting a new device out to you. We do see that the new unit was delivered on June 30 and that a self-test was confirmed on July 1. We also see that a replacement neck cord was delivered on July 23. If you need any further assistance, please do not hesitate to reach out. Thank you.

Aug. 4th, 2020

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Verified Customer

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C Goss San Dimas, CA

sales person was very knowledgeable and no pressure to purchase the program. easy set up of equipment

5 years ago

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Michael Thompson

Doesn't work, poor customer service. Purchased this for my mother. She said she fell and no response from monitoring service. When she contacted customer service, she was told someone would contact her and hasn't been contacted. I have not received a receipt.

5 years ago

Reply from Medical Guardian

Hi, Michael. Thank you for your review. We are so sorry to hear about your mother's fall, and we do hope that she is OK. We're going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.

Jul. 28th, 2020

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Verified Customer

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D A Campbell

Perfect Solution to falling and accident problems. But your lease program is too long for healthier people!

5 years ago

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Deborah

They are very nice and knowledgeable. I lie that the GPS is part of it and it is basically waterproof.

5 years ago

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Pearl

When they sent me the contract, all the names were misspelled. All the information is not clear. Hopefully customer service will be better in the future.

5 years ago

Reply from Medical Guardian

Hi, Pearl. Thank you for your review. We are sorry for the wrong information on your service agreement. If you need a new one, please contact Customer Care at 800-313-1191. One of our friendly agents will happily send you a new one. Thank you.

Jul. 24th, 2020

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Anonymous

Anytime she has an accident, somebody at medical guardian was able to talk to her. They were prompt and polite.

5 years ago

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Anonymous

It works just fine when I test it. It is easy to use. They seem to be a good company. They were easy to work with.

5 years ago

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Anonymous

Medical Guardian is easy to use because they were very thorough in their explanation of how to use it.

5 years ago

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Agnes

Support is very helpful and courteous. It's simple to use and light weight. When we test it, it goes fine.

5 years ago

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Anonymous

One time I dropped the controls to my lift chair and I couldn’t reach it so I pushed the button and the fireman came.

5 years ago

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Vickie

It is comforting to have the medical alert device hanging around my neck. We tested it about a month ago when we got it.

5 years ago

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Verified Customer

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Lynne

Small and easy to wear, the device works fast when I test it. Customer support is very courteous and knowledgeable.

5 years ago

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Brian Roberts

Rating from researching Top notch customer service very helpful in finding the right solution for my case

5 years ago

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Rebecca Lagman

Service for the price, the lockbox, good promotion. Excellent customer service, he really cared about what I need!

5 years ago

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Jeff Joseph

It doesn't help if you're not next to the speaking desk unit. Emergency personnel must be called if they can't speak to you, making expensive emergency calls unnecessary.

5 years ago

Reply from Medical Guardian

Hi, Jeff. Thank you for your review. If you are not by the unit to speak to an operator, they will call you directly on the phone before calling emergency services. If you are just testing or have a false alarm, make sure to answer your phone if it rings. It's probably us! Thank you.

Jul. 13th, 2020

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Jenny Culver

Rating was high. Service representative called right away and way very polite, knowledgeable, and helpful.

5 years ago

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Dave Rosenblatt

They are rated #1 and guarantee 30 sec response on the device. Annie the customer service rep was very calm and easy to talk to.

5 years ago

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Bonnie Cameron

Great customer service. Chose it because only needed one pendant and no landline or cell phone needed and had GPS and fall detection capabilities

5 years ago

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Betty New London, WI

It’s there when I need it and really looks after me. We’re happy with the support. I’ve been treated very nicely.

5 years ago

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Sharon Dallas, TX

It's well worth it. I feel secure when I have it. They were very helpful and courteous when I call them.

5 years ago

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Helen Sarasota, FL

I tested it when I first got it and that went okay. The one thing they didn't do is, my daughter got this for me and they didn't tell her that I had just signed all these papers. She didn't know that and that's not right. They should have told her.

5 years ago

Reply from Medical Guardian

Greetings Helen and thank you so much for your review. We are glad you and your daughter have chosen us to keep you safe and help you maintain your peace of mind! We are sorry that you found your onboarding to be less than satisfactory. If you need further service explanations then please let us know by calling our customer service number at 1-800-313-1191, and thank you so much for your review. Have a great day!

Jul. 15th, 2020

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Ken Palatine, IL

Make the sound louder. It’s too quiet and I cannot adjust the sound. I have used it. I fell and the fire department helped me by lifting me up.

5 years ago

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Jewel Davis Houston, TX

I Love the great Customer Service? They are quick to answer when your in need! Thanks for all you do!

5 years ago

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Edward Rocky Mount, NC

I tested it the other day and I think it's wonderful and has good service. The service is great, the product is great.

5 years ago

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Ursula Crestview, FL

I tested it and it worked like it was advertised. The customer support was good. The only thing is that it's easy to set off by mistake.

5 years ago

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Sondra ogden Searcy, AR

I wear it under my shirt and it is hard to tell when it needs charging. It would be better if it could give some type of alert

5 years ago

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Verified Customer

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Gayle BALDWIN Woodstock, GA

Necklace is too heavy. I have never needed to use the system since I've got it. But wish the necklace was smaller and lighter weight. I find it annoying.

5 years ago

Reply from Medical Guardian

Hi, Gayle. Thank you for your review. We are sorry that you find your current device to be too heavy. We do have other devices that may better fit your needs. Please see our website or call our Customer Care team at 800-313-1191 for assistance. Thank you.

Jun. 23rd, 2020

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Rhoda Riggan Spicewood, TX

Because they auto billed my 2nd 6mo agreement on Apr 12th this year (1st 6-month period ended Mar 30th) and I cancelled it immediately upon receiving their invoice and they told me to return equipment which I did within 2 days. Still they refunded only 3/4 of their charges. (my spouse had passed away.) We never had occasion to use the service!

5 years ago

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Verified Customer

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Hans J. Roeper Dixon, CA

Helpful and friendly people. You can realy on them in case something happens. They are always there, day or night.

5 years ago

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M. Lafayette, OR

Don’t like the wrist band because it is too tight and doesn’t fit my wrist. The necklace is too big and bulky. Either way they probably both stay on the table. I never use it. I think it is a waste of time and it doesn’t cover me outside of the house. If I fell down at the mailbox it would do me no good.

5 years ago

Reply from Medical Guardian

Hi, M. Thank you for your review. We are sorry that your experience with your current device has been less than satisfactory. We do offer mobile devices that work outside of your home. You can contact our Customer Care team at 800-313-1191 for assistance with getting a different device that better fits your needs. Thank you.

Jun. 10th, 2020

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Anonymous Ridgway, CO

A very neat device and I would very much recommend it. I'm surprised that I can understand what is being said from the base operator.

5 years ago

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Jerilyn Minford, OH

I like the idea of feeling connected that I can hold on someone if something happens. I don't like the fact that its big and bulky.

5 years ago

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Anonymous Tampa, FL

The watch that he has has irritated his arm every time he's had to wear it to the point that he can't wear it so I was a little disappointed in that.

5 years ago

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Stephanie Louisville, KY

Easy to wear. The customer support is wonderful. When you call they answer right away and answer any questions I have.

5 years ago

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Madeline Frederick, MD

I'm very pleased with it. We just tested it today. I don't like the cord on the alert button but it works.

5 years ago

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Susan Columbia, SC

I like that it helps even though it's kind of uncomfortable. I can switch it around but you know you get tired of it after a while.

5 years ago

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Julie Silverton, OR

It's just there and most of the time it's comfortable I haven't needed it but I test it and it worked.

5 years ago

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Richard Park Hills, MO

When I tested it, it worked real good. I haven't had to use it for anything and I don't have any problems.

5 years ago

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Walter Winter Springs, FL

I'm satisfied with the response that I got. I have tested it and the response was very good. It's portable so I can take it with me.

5 years ago

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Verified Customer

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Joseph Mesa, AZ

When we were testing the unit, they respoded right away and every time we have a quetsion there's no problem.

5 years ago

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Leia Uniontown, PA

I haven't had to use it but I have tested it and they get right on the phpone with you. I'm satisfied with it.

5 years ago

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Barbara Gig Harbor, WA

The device is great, but I don't like the wristband. I like that it's portable and I can take it on walks because I have it on my wrist.

5 years ago

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Geraldine A Fort Myers Beach, FL

It took me a while to get used to putting it together, but it's working great now. Everything's fine

5 years ago

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Anonymous San Diego, CA

When I tested it, their response was very quick, it was perfect. I don't particularly care for the rubber band on the wrist but otherwise it's okay.

5 years ago