Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Pamela Handlon Llano, TX

Paid for 6 months of services that never worked. Still waiting on refund from October and I called and they said they lost my equipment in the warehouse and never posted that they received it. Yet the tracking said they did. I feel as if they scam the elderly. I would give them a negative star if they had it

4 years ago

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Verified Customer

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Barbra

What I like about it is that I can wear it and always have it if I need it. I tested it when it first arrived. It was easy to test and working fine.

4 years ago

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Lawrence

I like everything about it so far. I've tested it and I got an answer immediately. The fellow that answered was very knowledgeable.

4 years ago

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Verified Customer

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Lynda Marshall, MN

When I first got it I tested it. They were very easy to talk to and instructions were given very well.

4 years ago

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Verified Customer

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Leo Liberty, MO

I think the range of it could be better. It said it would get up to 1,300ft, but I was more like 300 ft away and it would not work.

4 years ago

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Verified Customer

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Alice Tucson, AZ

I've tested it several times and I'm very pleased with the response I always get. They always respond very nicely.

4 years ago

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James Johnston Shreveport, LA

Billing after cancelling service. Not updating recordd with new address, and sending bills only after they are past due. Sending more equipment after cancelling service to wrong address. Bad communication. Very shady practices.

4 years ago

Reply from Medical Guardian

Hello James,

Thank you for your review. We'd like to look into the issue for you, however, we need some more account information. We're going to send you a private message to request your account details and follow up with you. Thank you very much and have a great day!

Dec. 17th, 2019

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Verified Customer

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Susan Pennsburg, PA

I had used another previously, and Medical Guardian is so much better in quality of product and customer service.

4 years ago

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Verified Customer

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Judith Bridges

Easy to set up. I have had the service only two months therefore I don't have much experience to base an opinion

4 years ago

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Verified Customer

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Ethel Willard

I have not had to use the emergency service thank God, but I feel more confident knowing if I needed help, it would be there.

4 years ago

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Verified Customer

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Sherry Martin

I set this up for my parents. I found the instructions for set up not easy to follow. #1 in BIG letters should be call for activation.

4 years ago

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Verified Customer

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Bea Miami, FL

So far I am happy with it, I feel safe. The people walked me though the whole process and I know it works.

4 years ago

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Verified Customer

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Ethelyn Cheyenne, WY

It's convenient to have it around my neck. When I called to talk to the company they responded immediately.

4 years ago

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Verified Customer

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Ruth Knoxville, TN

It's convenient to take anywhere and it's waterproof. I like that it's small and easy to fit in your pocket or purse.

4 years ago

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Verified Customer

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Marta Russellville, AR

We test it on a regular device and we've had to use it one time and it was not a good experience. When I needed it they took too long to get on the phone.

4 years ago

Reply from Medical Guardian

Hello Marta, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 25th, 2019

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Patricia Newport News, VA

I can be anywhere in the United States and hit the button and someone will help me. Every Time I've tested they've answered immediately.

4 years ago

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Verified Customer

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John Gore

I have no problems with the equipment working the way it is designed to. Test alert is answered quickly .

4 years ago

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Verified Customer

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LeaAnn Hadggega/ Betty Toczek

very helpful and NOT pushy like some others that harrass you. they are also half the price of the others. just great!

4 years ago

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Verified Customer

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Virginia Meinke Littlestown, PA

Good product, immediate telephone response, easy setup and activation, great tech support and customer service

5 years ago

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Verified Customer

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James R. McLaughlin

On the basis of one fall, a MG phone pickup took place which could have been very helpful. Good work.

5 years ago

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Verified Customer

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P.B. Barker

The first time to charge it up was very easy with clear directions and excellent response with operator.

5 years ago

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Catherine Walls

Great customer service and support! Medical guardian has brought so much peace of mind to our family. Thank you!

5 years ago

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Verified Customer

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Anonymous

I feel safe having it because it is reliable and the person on the phone was very helpful and concerned and efficient.

5 years ago

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Verified Customer

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Livingston

I like their response they give when the button is pushed. I tested it two days ago and they responded right away.

5 years ago

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Verified Customer

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Gail Pittsburg, CA

I like everything about my medical alert device. They answer almost immediately and are very courteous.

5 years ago

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Verified Customer

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Jim Hot Springs Village, AR

Customer service is very prompt and courteous and understanding. The update was excellent it the device is easy to use.

5 years ago

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Verified Customer

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Corinne Federal Way, WA

Medical Guardian works perfectly. They were polite and forgiving of me when I accidentally activated it.

5 years ago

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Verified Customer

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Barbara Sarasota, FL

They came right away the one time I used it when I fell and cut my head. It was very good, I got good service.

5 years ago

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Verified Customer

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Evan San Jose, CA

The person in customer support was pleasant, to the point, and factual. It is convenient and I like that.

5 years ago

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Mason Cassatt, SC

I'm very pleased with medial guardian. It is very quick. I think it is a great value. I would recommend it to anyone.

5 years ago

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Barry

I like it because it has GPS. They are very prompt and helpful. Nothing is perfect and the thing it they gave me a code and the code doesn't work.

5 years ago

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Verified Customer

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Thomas St. Petersburg, FL

The response is instantaneous. It is smaller than my iphone, which is fantastic, and it is reliable. It is invaluable.

5 years ago

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Verified Customer

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W Berkeley, CA

Medical guardian did not work. I tried but I finally sent it back and canceled my order. They were very nice people and I think it turned out for the best.

5 years ago

Reply from Medical Guardian

Thank you for your review! We're sorry the device wasn't able to work. We still very much appreciate your business.

Oct. 23rd, 2019

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Verified Customer

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Gail Clearwater, FL

There haven't been any problems or anything. I like that I can take it anyplace even if I go to another state.

5 years ago

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Verified Customer

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Jackie Louisville, KY

They answer promptly and answer all questions. The device seems to work and I think it is a good device.

5 years ago

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Verified Customer

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Doris Bloomington, IN

I don't have anything bad to say about it. I can wear it in the shower and especially when I go down the stairs.

5 years ago

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Verified Customer

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Joan Mesa, AZ

I can wear it in the shower and I can take it with me when I go out. They were very polite when I tested it.

5 years ago

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Verified Customer

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Barbara

It is waterproof. I can take it in the shower or do the dishes. I just like it. I don't have to bother charging it.

5 years ago

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Verified Customer

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Christine Chattanooga, TN

It's great they've been wonderful. I tested it for the first time. They were very attentive and quick to respond.

5 years ago

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Verified Customer

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Catherine

Worked good so far. One night it went off when I was going to bed because I didn't realize how sensitive the neck part was.

5 years ago

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Verified Customer

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Anonymous Fullerton, CA

They're always there if I need them. It makes me feel a great deal safer. I like that I can take it on and take it off.

5 years ago

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Verified Customer

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Anonymous Racine, WI

I've tested the medical alert device and the response was good. They helped me as much as they could.

5 years ago

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Verified Customer

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monique

Help was at my door within 5 minutes of when I fell. Also calls your loved ones letting them know help is on it's way.

5 years ago

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Verified Customer

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Ellsworth McConnaughey

The first of this month I ran the suggested check and got a person that called me by name. Very good.

5 years ago

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Verified Customer

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Lynn Gervais-Jones

My mother's necklace is going off repeatedly and often when it should not be. Even sometimes when all she is dong is lying in bed watching TV. That is very aggravating. Also, her necklace stopped working at all after only a few weeks and had to be replaced. is

5 years ago

Reply from Medical Guardian

Hello Lynn, thank you for your review. We're very sorry that you're experiencing these problems. We will have a technical support representative give you a call and take a further look into this issue for you. Thank you!

Sep. 17th, 2019

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Karmen Hobson

So far, my mom has accidentally pushed the button twice now and was able to hear them from each side of her house.

5 years ago

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Stacy

Everyone I spoke to was friendly, kind, understanding and very knowledgable. Shipping and set up a smooth process.

5 years ago

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Verified Customer

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Rolfe Lann

The call center seems to be great but the wrist device is cheaply made and has stopped working after only a couple months of use.

5 years ago

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Verified Customer

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Lionel

My mother was impressed. As she bumped into something which caused the alert, someone immediately contacted her.

5 years ago

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Verified Customer

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Irene

used them before and was pleased also I am happy that I can use it in Toronto and take it to Florida

5 years ago