Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Susan Pennsburg, PA

I had used another previously, and Medical Guardian is so much better in quality of product and customer service.

5 years ago

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Judith Bridges

Easy to set up. I have had the service only two months therefore I don't have much experience to base an opinion

6 years ago

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Ethel Willard

I have not had to use the emergency service thank God, but I feel more confident knowing if I needed help, it would be there.

6 years ago

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Sherry Martin

I set this up for my parents. I found the instructions for set up not easy to follow. #1 in BIG letters should be call for activation.

6 years ago

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Bea Miami, FL

So far I am happy with it, I feel safe. The people walked me though the whole process and I know it works.

6 years ago

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Verified Customer

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Ethelyn Cheyenne, WY

It's convenient to have it around my neck. When I called to talk to the company they responded immediately.

6 years ago

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Ruth Knoxville, TN

It's convenient to take anywhere and it's waterproof. I like that it's small and easy to fit in your pocket or purse.

6 years ago

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Marta Russellville, AR

We test it on a regular device and we've had to use it one time and it was not a good experience. When I needed it they took too long to get on the phone.

6 years ago

Reply from Medical Guardian

Hello Marta, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 25th, 2019

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Patricia Newport News, VA

I can be anywhere in the United States and hit the button and someone will help me. Every Time I've tested they've answered immediately.

6 years ago

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Verified Customer

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John Gore

I have no problems with the equipment working the way it is designed to. Test alert is answered quickly .

6 years ago

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Verified Customer

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LeaAnn Hadggega/ Betty Toczek

very helpful and NOT pushy like some others that harrass you. they are also half the price of the others. just great!

6 years ago

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Virginia Meinke Littlestown, PA

Good product, immediate telephone response, easy setup and activation, great tech support and customer service

6 years ago

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James R. McLaughlin

On the basis of one fall, a MG phone pickup took place which could have been very helpful. Good work.

6 years ago

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P.B. Barker

The first time to charge it up was very easy with clear directions and excellent response with operator.

6 years ago

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Catherine Walls

Great customer service and support! Medical guardian has brought so much peace of mind to our family. Thank you!

6 years ago

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Anonymous

I feel safe having it because it is reliable and the person on the phone was very helpful and concerned and efficient.

6 years ago

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Livingston

I like their response they give when the button is pushed. I tested it two days ago and they responded right away.

6 years ago

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Gail Pittsburg, CA

I like everything about my medical alert device. They answer almost immediately and are very courteous.

6 years ago

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Jim Hot Springs Village, AR

Customer service is very prompt and courteous and understanding. The update was excellent it the device is easy to use.

6 years ago

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Corinne Federal Way, WA

Medical Guardian works perfectly. They were polite and forgiving of me when I accidentally activated it.

6 years ago

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Barbara Sarasota, FL

They came right away the one time I used it when I fell and cut my head. It was very good, I got good service.

6 years ago

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Verified Customer

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Evan San Jose, CA

The person in customer support was pleasant, to the point, and factual. It is convenient and I like that.

6 years ago

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Mason Cassatt, SC

I'm very pleased with medial guardian. It is very quick. I think it is a great value. I would recommend it to anyone.

6 years ago

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Barry

I like it because it has GPS. They are very prompt and helpful. Nothing is perfect and the thing it they gave me a code and the code doesn't work.

6 years ago

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Thomas St. Petersburg, FL

The response is instantaneous. It is smaller than my iphone, which is fantastic, and it is reliable. It is invaluable.

6 years ago

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W Berkeley, CA

Medical guardian did not work. I tried but I finally sent it back and canceled my order. They were very nice people and I think it turned out for the best.

6 years ago

Reply from Medical Guardian

Thank you for your review! We're sorry the device wasn't able to work. We still very much appreciate your business.

Oct. 23rd, 2019

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Gail Clearwater, FL

There haven't been any problems or anything. I like that I can take it anyplace even if I go to another state.

6 years ago

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Jackie Louisville, KY

They answer promptly and answer all questions. The device seems to work and I think it is a good device.

6 years ago

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Doris Bloomington, IN

I don't have anything bad to say about it. I can wear it in the shower and especially when I go down the stairs.

6 years ago

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Joan Mesa, AZ

I can wear it in the shower and I can take it with me when I go out. They were very polite when I tested it.

6 years ago

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Barbara

It is waterproof. I can take it in the shower or do the dishes. I just like it. I don't have to bother charging it.

6 years ago

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Christine Chattanooga, TN

It's great they've been wonderful. I tested it for the first time. They were very attentive and quick to respond.

6 years ago

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Catherine

Worked good so far. One night it went off when I was going to bed because I didn't realize how sensitive the neck part was.

6 years ago

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Anonymous Fullerton, CA

They're always there if I need them. It makes me feel a great deal safer. I like that I can take it on and take it off.

6 years ago

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Anonymous Racine, WI

I've tested the medical alert device and the response was good. They helped me as much as they could.

6 years ago

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monique

Help was at my door within 5 minutes of when I fell. Also calls your loved ones letting them know help is on it's way.

6 years ago

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Ellsworth McConnaughey

The first of this month I ran the suggested check and got a person that called me by name. Very good.

6 years ago

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Lynn Gervais-Jones

My mother's necklace is going off repeatedly and often when it should not be. Even sometimes when all she is dong is lying in bed watching TV. That is very aggravating. Also, her necklace stopped working at all after only a few weeks and had to be replaced. is

6 years ago

Reply from Medical Guardian

Hello Lynn, thank you for your review. We're very sorry that you're experiencing these problems. We will have a technical support representative give you a call and take a further look into this issue for you. Thank you!

Sep. 17th, 2019

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Karmen Hobson

So far, my mom has accidentally pushed the button twice now and was able to hear them from each side of her house.

6 years ago

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Stacy

Everyone I spoke to was friendly, kind, understanding and very knowledgable. Shipping and set up a smooth process.

6 years ago

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Rolfe Lann

The call center seems to be great but the wrist device is cheaply made and has stopped working after only a couple months of use.

6 years ago

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Lionel

My mother was impressed. As she bumped into something which caused the alert, someone immediately contacted her.

6 years ago

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Irene

used them before and was pleased also I am happy that I can use it in Toronto and take it to Florida

6 years ago

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Donna

Responsive when alert button is pressed. I feel more confidence that my husband will be safe when he is not with me.

6 years ago

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Phyllis

It's a great cost for what you get. The only thing that concerns me is the distance from the base to be able to hear the speaker.

6 years ago

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Hollis Berney

I think that medical guardian is very good. Sometimes it takes a little longer to answer the button call than I think it should.

6 years ago

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Vicki Dickens

I feel protected and love the gps! I have a big dog _'' that I walk every day and now I don''t feel as apprehensive

6 years ago

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Sandy Ward

My code wasn't given to the fire department, only to ambulance personnel. Firefighters had to break my door to get in house.

6 years ago

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Kenneth Mathis

They respond very quickly. The responders were good listeners so I didn''t have to repeat everything.

6 years ago

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Georgia Weigl

Their service has been great just with tests.... Thankfully not needed them for reals yet, and hope we never will.

6 years ago