Medical Guardian

I have attempted to cancel this service I purchased for grandmother for some time. After calls and sending in a cancellation request form by mail, I am still being charged. I have been asked to provide a death certificate. It's crazy. I cannot imagine an elderly person with no support system trying to cancel. It's like they are purposely charging me for a service that my family is no longer using. On the last call I was told another cancellation form was being sent out for me to complete. That form has yet to arrive in my email. It should not take this much time and effort to cancel a service. Now I have to contact my credit card company to dispute the charge. If you card is on file, they will continue to charge you. The BBB rating for this company is 1.5.

I thought this was a good system until yesterday when I took a great fall flat out on the pavement in the road. Hit my head, hands, elbows, knees...all scraped up. But the MG did not go off. I went back to the house and pushed the MG button, but NO ONE ANSWERED FOR 10 MINUTES! The rep asked questions and said a manager would call. No call. So....my MG did not work to ask if I was all right, and they did not follow up.

My mother used this service for about 3.5 yrs She only used the device 1 x to seek assist after a fall .The equipment was easy to set up and worked well . My issue with them is there failure to return her money following her death on Feb 11,2021 .She had paid for 3 months service on Jan 12 and I reported her death on Feb 15 th and returned their equipment and they received it by Feb 20 They refunded $2.19 and today I was told they kept the remaining $50 to restock her returned equipmentIm sorry but that seems ridiculous

I did a lot of research before I decided to go with Medical Guardian. Medical Guardian has a lot of positive reviews. Their customers seem happy with the service they provide.

I purchased the Medical Guardian (MG) Active Guardian with fall detection for my now 92 year-old mother who lives independently (but with close support). She is remarkably fit, mentally, physically and spiritually, for an octogenarian survivor of polio. Nevertheless, last fall after a short respiratory illness, we (mom, my wife and I) decided that she was a fall risk and that a medical monitoring system would provide all of us with a sense of security. I did my homework and chose MG with the Active Guardian option and fall detection to provide mom the freedom to take short walks with her Rollator Walker and to get her mail. Except for an initial blip with the free lock box, which would not unlock, the equipment arrived on time. The equipment is attractive and setup was easy. Everyone at Medical Guardian was helpful and friendly. Initially, MG's response was excellent. Several times mom accidently activated the device's fall detection feature and the MG staff responded quickly and courteously. Periodic monthly checks resulted in the same quick response. Unfortunately, we grew complacent in our confidence that MG was there. As it turns out, it wasn't. A week ago, mom suffered an out of left field, life threatening allergic reaction to some flowers brought to her by a caring friend. She used her rescue inhaler (a precaution due to her polio) activated her unit properly (press followed by vibration), but no one answered. Luckily her rescue breather kicked in, but she was severely shaken by the lack of response. Later she was able to contact MG, but their response was unsatisfactory. A few days later, she tested the device and northing happened, the unit completely failed to make a connection. We called MG and a customer service representative took us through a reset procedure after which we were told that the unit was functioning properly with excellent battery and signal strength. The only reason given for failure was a possible interruption in local cell service. I was initially inclined to accept this excuse, but knew that that MG functions on AT&T's very reliable cellular network, and so only once. Because mom's confidence in the MG service was shaken, I suggested that she test the system more often than the suggested once a month, but especially when she is most vulnerable to a fall--just before she goes out for her daily walk to retrieve her mail. AS A RESULT OF THESE TESTS WE ASSESS THE MEDICAL GUARDIAN ACTIVE GUARDIAN WITH FALL MONITORING SERVICE TO BE ENTIRELY UNRELIABLE. This morning has been the third time in a week that my mother has tried to activate her MG unit without it making a connection. Now she refuses to wear it and I don't blame her. I am realistic about technology, especially when there is a human element involved. Nothing works 100% of the time, but the MG service failed miserably during my mother's first crisis (if her rescue breather had not worked, she would be dead with all that that entails) and has failed consistently in subsequent follow up tests. I now wonder whether this is a recent or chronic problem. There is no way to know. I paid for the entire year in advance, but will be returning the unit and asking for a refund. I trust that MG will respond quickly to my request as I am in no mood to quibble. MG was supposed to be the best service with state of the art equipment. It has failed my mom miserably. And now I have to begin the frustrating process of finding an alternative service.

After researching quite a few companies and reading customer feedback I found your company to be rated very high. Adam was amazing and I appreciated his patience, information and ordering expertise.

Everyone was very friendly. Set up was easy, a bit too easy. Called and signed up for my mom. Got device quickly. Set up went smoothly. Two days after set up, pushed the button and nothing. It was a holiday weekend so had to wait until Monday to call. They said device wasn't charged but it had been on the charger all day and night. So they were going to send us a new charger. Never got it. Called back a week later. There was a glitch in the system and the charger order never went through. Now we are sending you a new charger. Got the new charger, set it up and charged device. Still wouldn't work. Called customer service. Oh well, your area doesn't have a consistent cell phone signal (which I believe but they couldn't have checked that when I called to sign up?). Send it back and we'll refund your money. Sent it back. Still waiting on the refund. But everyone was friendly.

Very Good company. The customer service dept. and the sales dept. are customer friendly and ready to serve their customers to make your experience with Medical Guardian is one that you will tell others about.

Best products and value, the customer service Brian provided was absolutely amazing and he was very helpful and caring. He made the set up process quick, personal and effortless!!

I signed up for the service for my elderly mother. I paid for a full year ahead of time. They do not make it clear the "FREE" equipment is not actually "FREE" it is only a loaner. The unit they shipped was used and had what appeared to be old food and other things on it. The power cord was dirty as if it had been behind someones dusty counter for years and the box was torn. Very disappointed. On a positive note, when I called customer service they apologized and stated we should never have been sent the unit. They are as of this review supposedly sending out a brand new unit. We will wait and see but my confidence level is very low at this point.

MADE IN AMERICA!!! I was referred by a friend who is very happy with hers and the cost. I also compared with other companies. The customer service gal was very helpful, no pressure, answered all my questions.

Very satisfied with the product and customer service. I have tested the product twice and they responded quickly. The product was very easy to set up. I have not had any issues at all.

Active Guardian worked for my mother just fine for over a year. Paid for another year of monitoring. Suddenly the battery won't hold a charge for more than 24 hours, and then less than 12 hours!! They told us that AT&T has phased out 2G and 3G service so the device is hunting for cell towers and using battery power faster!! OK, but 12 hours is worthless, so we returned the device and are waiting for a refund. Medical Guardian knows this yet they still sell the Active Guardian touting up to 5 days of battery life. Be sure to test it out for coverage in your are during their trial period. But be aware that it uses 3G and that is being shut down by AT&T.

Upon arrival to my home I learned the Base station was not preset/recorded in your computer system, which rendered it useless because my loved one could not be located. Also, the combination was not set on padlock so it is currently useless to us. I will have to call customer service again and be placed on hold forever to get this straightened out. I gave up once a few days ago. Lastly, the speaker on the base station is too weak to be clearly heard in the adjoining rooms. One would think your company would have integrated a headphone/ext speaker jack to allow your consumer the option of amplifying the caller. Because the beginning of this business arrangement and the speaker on base is so poor, I am left with no faith in your monitoring capability. I am leaning towards returning the system and reseaching another company offering your services. I paid for the service a full year in advance hoping to receive what I did not receive--more security and peace.

Customer service has been great. Originally purchased the land line version but didn't work and had to exchange it for the cell tower model. Very easy to set up also with customer service

Everywhere in my house, I have 1-2 bars coverage! I have tons of windows. The sound coming out is not that clear and sometimes hard for my mom to understand. They sent the lock box key the first time with wrong combination ( we had discussed extensively.)

They have very up to date technology on their equipment. Their representatives are professional and courteous on the phone and so helpful. I feel extremely confident that my husband has excellent guardians!!

The gentleman who helped me was gracious and patient. He explained everything to me so that I could order the product for my mother. I would highly recommend them for this product.

We had an issue with the first unit we received but it was corrected immediately and a new one was shipped that we received in 2 days. The phone support people are great. I hope we never have to use the service but i feel safe knowing it is there if needed.