Name: Medical Guardian
Rating: 4.1

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Shirleen Simek North Richland Hills, TX

Answered all my questions. Patient with me while I investigated my options. Followed up with email but not pushy. Made good points to help us decide on best system for my mom. Excellent!

9 years ago

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Bob Kingsbury Florence, MA

First the shipment came and the product was just rattling around in the box. We have tried service all around the home and the best we can get for service is between one and two bars and it changes from minute to minute. We did the test and for the most part it was good with in the yard and home, I will have my daughter do more testing a little later. We called the help line with questions and concerns and the help there was worthless. The women did not know a thing and was unable to help us. I will have my daughter try to reach another person at the help line when she gets a chance to see if she will have better luck. We have had several false alarms, (not sure why on four of them), however that part and probably the most important part the responders were very quick and professional. I would like to have a call back number that I can give to my daughter so that I may address some of these issues. Sincerely, Bob Kingsbury

9 years ago

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Peggy Heim Kingsbury, TX

Ordering and receiving the medical alert was easy. Harry answered all my questions and explained everything to my satisfaction. If you are thinking of getting an alert this company is the best.

9 years ago

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mique reche UT

My husband and I both felt Lenny did a wonderful job presenting and representing the medical alerts. Lenny is very knowledgeable, and answered all of our questions. We're looking forward to getting our two alarms.

9 years ago

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Sonia Hicklin TN

Just want to thank you . I have use your sister company before and everything was great .. Looking forward for this system to help the friend I'm getting it for .. Thanks again ..

9 years ago

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Patricia Wood Washington, DC

I liked the quick service and easy set up of this device. I also liked that it can be used inside as well as outside. Thank you for the bracelet and the necklace that I can try both.

9 years ago

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nancy elkington IL

I feel as if I was offered exactly what I want and need. All questions were answered clearly by a very thorough rep for this company. I am anxious to receive this in the mail. Thank you kindly, Nancy

9 years ago

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Rosa Leal Corpus Christi, TX

A representative for Medical Guardian called immediately after I sent the request for a brochure. The representative was very through. He repeated the information I was giving him to make sure it was correct. He was very informative, calm and patient.

9 years ago

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betty mckenzie Austin, TX

Could not be more pleased with the personalable and helpful manner Chris exhibited in answering all questions. His expertise in handling my order to assure my specific needs were met reassured me future experiences with Medical Guardian would be equally pleasant and professional.

9 years ago

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Velma Sisneros Salt Lake City, UT

I don't know what to say, just that Vince was so caring, and I think he wanted me to have a better deal that was going to be good for me, that I could afford. I don't know, all I know is he did a great job for me, thank you.

9 years ago

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Mark Bento New Bedford, MA

The girl I spoke with Keri was great we talk three times before I went with your company she new what she was talking about and if she did not have the answer to my question she found it out. FEDEX on the other hand as your shipping service is crap pay for overnight to get this in hand to give it to my mom and as of 438 EST still not here this by 8 pm crap is just that crap, if you had used UPS and not FEDEX it would have been at my home by 12 pm 2 pm the latest

9 years ago

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Ruza Manojlovic

I called for my mom, as I was concerned about her living on her own and being without help if something happened to her, Michael was very professional, was able to answer all my questions and took his time while answering those questions. I would recommend Medical Guardian to my friends or anyone else who is concerned about their loved ones,.

9 years ago

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Edith Davis Houston, TX

I am so happy with the quick response I received and quick activation. I am now wearing my wrist alarm and feel so confident with it. Thank you for you immediate response.

9 years ago

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Julie Pollack Denver, CO

I did a great deal of research before deciding on the Medical Guardian system for my dad. So far, the experience has been very good. Mike Holt was very helpful, courteous and knowledgeable in getting everything set up. I look forward to the same smooth operation of the system for my dad after installation.

9 years ago

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Debbie Kailua Kona, HI

The customer service rep I spoke to was very polite, explained well, and was not pushy. Gave me time to check first if cell signals would work in my house. Not like another company I called, wanted payment right away, didn't even show respect for me to talk all this over with the family member first.

9 years ago

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Helen Lyons Jacksonville, FL

Michael was very knowledgeable and thorough about the product. I asked questions and he answered them very clearly as I ordered this for my husband and wanted to be sure I understood what it entailed so that I could rely it to him.

9 years ago

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ART NEVINS Ashburn, VA

Jonathan was tremendous help answering my questions on a holiday. Speedy shipping date. Appreciate being able to put monthly fee on my credit card although the device is for my sister in another state.

9 years ago

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Miguel r. Flores San Antonio, TX

I just bought it for my sister. So I have no experience with yet. Robin Sargent who I talked to was quick to answer questions and email information I requested. Of course this is all new to me so his assistance in providing information requested was probably the reason I acted quickly. We'll see how the system works out.

9 years ago

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Pam Clyde, TX

I got on the live chat to ask some questions. The representative gave me his phone number so he could better answer me. He was VERY helpful. The whole process was wonderful, and I would highly recommend this company!

9 years ago

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Henry Kelleher Martinez, CA

At this point - before actually having the system in operation - I can only say that the seduction was well done. I am working with Jessica and she provided me with all the info I asked for - and then some. As a result, I felt very comfortable with making the commitment to go with Medical Guardian's program. Now we shall see.......

9 years ago

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chuck San Jacinto, CA

Just received device. So far everything seems as the ads, promtions, etc. Indicated. Only criticism at this point would be that the instructions indicate operating the device will be a bit confusing for someone like my wife who has dementia and can't understand but the simplest instructionS. Thank you.

9 years ago

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John Quindimil Copperopolis, CA

prompt answers to my questions regarding product...knowledgeable, pleasant, and willing to take the extra time to make sure I had answers to all my questions, concerns, etc.. If the product is as good as Chris the rep. we will be pleased with our decision to go with Medical Guardian.......JQ JQite pleased.

9 years ago

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chuck San Jacinto, CA

Have not yet received the device, but, Ed, the technician I spoke to was very thorough and carefully explained the benefits associated with your device. It's because of his expertise and professionalism that I decided on Guardian.

9 years ago

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Alan Combs Holland, MI

We were looking for a simply and basic way for Dad to get help when he fell. The representative I talked with, first with online chat then on the phone, was knowledgeable and helpful. When done, I had no questions and was happy with my choice.

9 years ago

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Virginia Apopka, FL

Excellent information given prior to purchase.Also, after the arrival of the equipment it was very easy to follow the instructions. Feel much safer now that I got this for my mother

9 years ago

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Anne Balson Houston, TX

The Rep, Chris, was extremely personable and pleasant. He managed to chit-chat about a number of topics while remaining mindfully on point. He was not overly aggressive. He was remarkably knowledgeable about the product and about presenting it convincingly to this Little Old Lady.

9 years ago

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James Sunstrom Linthicum Heights, MD

The sales representative was very helpful and professional. Everything was explained to me clearly and completely. I will start the service as soon as I receive the equipment. I give it a 10.

9 years ago

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Agnes T Carlson Granby, CT

Jessica was very helpful and super nice. However, she told me she would expedite shipping and I should have it Monday 3/2/15 it is now Tuesday and I don't have it nor do I even have a tracking number. :( The minus points on this review are just about shipping. Jessica gets a 10

9 years ago

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Terri Brownsburg, IN

Jennifer our sales rep was very informative and answered all my questions completely. She was unclear on the actual size of the mobile unit but was able with some reading able to give me some dimensions. Sales reps should have actual samples in front of them so they can confidently answer questions.

9 years ago

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Gary Spinek New Baltimore, MI

I purchased this unit for my 86 yr old mother. She had fallen and needed a way to contact someone for help. The unit I received is ideal for her condo size. We tested it after plugging it in and were connected to an operator almost immediately. I am relieved, knowing that next time there is an emergency she can get help.

9 years ago

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Stephen Koochis Jensen Beach, FL

I love the idea of saving money.. I love the no contract, even your equipment looks better then life alert. I just wish the contract would start when the item is hooked up and not 12 days before you receive your hardware. That is almost half a month without service initially. That would be best.

9 years ago

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Kelly M Shreveport, LA

Harry answered all my questions and was very patient with me while I got my family on board to get this for my 90 year old grandmother. She is very pleased with the product so far.

9 years ago

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Linda Tinoco

Guy was very warm and kind and understanding. He didn't make me feel like I was under pressure to purchase anything. He was informative and made me feel confident in my decision to choose your company for my mother's needs.

9 years ago

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Bernadette Chapman Washington, DC

Kudos to Mike Ferraro....the confidence in explaining the advantages of the purchase I made was extraordinary! He is an asset to your organization...pleasant, patient and understanding! I am looking forward to the service I will receive from Medical Guardian. Thanks for your assistance, Mike!

9 years ago

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Ecaires Kaneohe, HI

I was impressed with the amount of time it took to speak with an agent and get my guardian mailed off to me. ''Twas fast but felt rushed. I received my guardian in a weeks time. Set up was easy as they say. I am very pleased and secure in my home.

9 years ago

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Cynthia Griffin Spokane, WA

1.The day I ordered the slert system, person I spoke to said it should to out "on Monday" referring top January 12. It is 10 days later & no alert system has appeared. Did receive an email today, Jan. 22 stating that the System has now shipped. Wait was rather disconcerting. 2. Both young men I spoke with were astute & cordial. However, generally speaking, those from the East send to speak a bit briskly for us Westerners. And for us "old ones". I am 83. Keep up the good work--just more slowly if you can.

9 years ago

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Kyanne Andersen for William Ackley

The salesman was very clear and helpful. He placed the order quickly as requested. I felt wonderful about the company. The order then came with the wrong equipment, but the customer service over-nighted the right items. This too was fine. However, when we tried to call the "activation" number, I first waited on hold for 10 minutes and then was finally told just to leave my number and they would call back "within the hour". All day I waited with no call back. This happened again the next day. No call back. I tried customer service and got the same hold message. I called my salesman's line and left a message - no call back. By the end of the second day I was ready to decide the company was a scam and I could never trust them to answer a distress call at all. On the third day the activation people answered within a few minutes on hold and all went well from there with activation and testing. Now I am in a wait and see mode. The company needs to hire more activation personnel if they want customer trust!

9 years ago

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Larry j. Frisbee Middletown, PA

The man I spoke with Guy made me feel comfortable and answered all of my questions, I am looking forward for my wife receiving the medic alert package this coming Tuesday like Guy said she would and we will take it from there. Thanks for the piece of mind that I will have knowing I may be 500 miles away but my wife will be safer than ever. I am 69 and my wife is 68 and I have 5-1/2 years to go to my retirement. My construction projects take me further and further away from home it seems.

9 years ago

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Martha Carroll Bloomington, IL

I found them to be capable, personable, with the answers to all my questions. At this point I am very satisfied with my experience with Medical Guardian. Jennifer told me to call her with any future questions or problems.

9 years ago

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David Berry Abilene, TX

Product is good. Rep Guy J was well versed and when I checked BBB the company had received very few complaints and had resolved all of them. They go out of their way to be sure everything is as perfect as possible.

9 years ago

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Larry Carraway Birmingham, AL

Sam was very helpful energetic, and sincerely concerned for my moms safety. He shared my concern is the way I felt. It was ease, helpful and most of all promises to watch out for my mothers well being.

9 years ago

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Becky Eldridge Englewood, TN

I had phone conversations and e-mail communications with Medical Guardian's Lisa D'Antonio during our ordering process. Lisa was very helpful and couldn't have been more friendly.

9 years ago

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Terry Simons Greenville, SC

Our representative, whose name is Tim, was very professional and had all the answers to our questions he was very nice and we appreciated his sense of humor he is an asset to your company.

9 years ago

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Bruce Reno, NV

I spoke with Ed, and he told me the options that best suited my families situation for my grandfather, and recommended the system that he thought would be the best fit. Ed was very professional, he was not pushy or hard sell at all, great salesman! We haven't started the service yet, I'll give a new review after we've had the service.

10 years ago

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Joyce Britt Quinton, VA

Jessica was wonderful! She fully explained Medical Guardian and helped me select the system most appropriate for our needs. She was extremely professional, knowledgable, and personable. She made herself easily accessible for future needs, and reassured me that Medical Guardian could help me deal with the pitfalls of dementia.

10 years ago

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Margie Brosi Crownsville, MD

Jason was amazing!! He was kind, informative & compassionate. After talking with him for a few minutes, my decision was made. Medical Guardian was the company I wanted to work with. Thank you Jason.

10 years ago

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stephen gale Carnation, WA

Everything was delivered, but even with help over the phone I was unable to get connected. When I pushed the emergency button no one answered, but unknown to me the company sent emergency help. I was not home and did not know this. I was called 4 times by some other company who did not have any recorded of me. I called Medical Guardian to find out what happened. The person decided that I was not in an area where the system would work. She is sending me a return label.

10 years ago

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Eleanor Fort Myers, FL

Shean very helpful in describing details of system. He answered all details fully. When asked to all back he called at the time he said he would. Customer service was very friendly and helped me get the system activated very promptly.

10 years ago

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Jim Kalona, IA

Your product comes well recommended. your service person "Ellen" is exceptional in her courtesy and very helpful. I am looking forward to an excellent product and a good working arrangement.

10 years ago

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Jo Anna Ritchey Monrovia, CA

My salesman was polite, helpful, and not pushy. The experience thus far has been very good. I have yet to receive the equipment (expected in a couple of days). We undoubtedly have an opinion re equipment after using it a while.

10 years ago