Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Dick Buffalo, NY

I tested it and they answered back, so it seemed to work. They answer properly. They're friendly.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dick! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Verified Customer

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Carole

I've only tested it and they answered very quickly. Their customer service seems very nice.

2 years ago

Reply from Medical Guardian

Thank you, Carole. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Verified Customer

star star star star star

Anonymous New London, MN

Very good. They're always there. I've been very, very impressed with everything.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Verified Customer

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Christopher Spokane, WA

I've tested it a couple of times and worked. When I ask a question, it's been answered.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Christopher!

Apr. 18th, 2023

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Verified Customer

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Anonymous Hernando, MS

When I tested it, it was really easy to do. You just tell them you're testing. It's a fast response.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 14th, 2023

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Verified Customer

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Daniel Mechanic Falls, ME

It holds a charge for a couple of days and it's half the price for the same service as others.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Daniel! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Apr. 14th, 2023

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Verified Customer

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Charlette Sun City West, AZ

It gives me confidence of being here all by myself, that if something happens, somebody will be taking care of me.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Charlette! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 14th, 2023

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Verified Customer

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Betsy Green Valley, AZ

The bracelet is horrible. It takes me 15 minutes to get it on after I take my shower. It's the most unfunctional bracelet for elderly people.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Betsy. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 3rd, 2023

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Verified Customer

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Beatrice Fort Collins, CO

I ask them questions and they don't respond to me, they just say I don't need help and hang up. I would like them to respond when I ask them a question.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 3rd, 2023

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Verified Customer

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Anonymous Minneapolis, MN

They were right there to help me if I needed it and were very pleasant. I was very pleased.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 3rd, 2023

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Verified Customer

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Betty Gautier, MS

They've been very responsive. Every time we've called, they've been very helpful.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Betty! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 3rd, 2023

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Verified Customer

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Brenda Hope, AR

It just really gives me comfort and security. I'm here by myself and I know that I get help if I need it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Brenda!

Apr. 3rd, 2023

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Verified Customer

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Bobby Snellville, GA

I had to get a replacement of my unit. It was handled very nicely and quickly, arrived on time.

2 years ago

Reply from Medical Guardian

Hello Bobby, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 3rd, 2023

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Verified Customer

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Anonymous Wahpeton, ND

The device works wonderful. It's better than the one I had before. I'm really happy.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Apr. 3rd, 2023

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Verified Customer

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Carol Silverton, OR

The necklace is too long and I bump it on things. They're real good about it and I cancel it verbally, but they always answer.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carol.

Mar. 30th, 2023

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Verified Customer

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A. Hamilton, MO

Every time we call them they were very nice. I accidentally hit it about three times and it worked fine.

2 years ago

Reply from Medical Guardian

Hello A., thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 30th, 2023

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Verified Customer

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Beverly Cambria, CA

I haven't used it because it is too huge to use. I'm not a very big person and you get this thing hanging from you and it's like you've got a cowbell and I think the design is terrible.

2 years ago

Reply from Medical Guardian

Hi Beverly, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 30th, 2023

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Verified Customer

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Beverly Lincoln, CA

We've called them a few times to get some more information on it. I think they were very willing.

2 years ago

Reply from Medical Guardian

Thank you, Beverly. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 30th, 2023

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Verified Customer

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Brenda Van Dyne, WI

When the device was tested, it's not registering at the address that we live at. It is convenient to have.

2 years ago

Reply from Medical Guardian

Hi Brenda. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Mar. 30th, 2023

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Verified Customer

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Audrey Doylestown, OH

They do talk to me if they think I've fallen or something and they do come on quickly.

2 years ago

Reply from Medical Guardian

Hello Audrey, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Barbara Jordan, MN

The woman I bought it from was very good at what she was doing, very informative.

2 years ago

Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Betty Columbia, TN

I just feel so much better having it. I haven't had to use it, but I feel good knowing I can.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Betty Oswego, NY

I tested it and everything went fine. I've never had to use it, thanks be to God.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Betty. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Verified Customer

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Carole West Townsend, MA

I'm glad it's on my wife's neck just to know that she's protected when I'm not here.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Carole! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Anna

It has all gone smoothly. My mother used it a couple of times and they call right away. It works

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Anna. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Verified Customer

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B. Lake Dallas, TX

It is comforting to know that it's there if we do need it. The tests have all been fine.

2 years ago

Reply from Medical Guardian

Hello B., thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Andy Tonopah, AZ

I just have it hanging around my neck and I'm happy to have it. I like that it's simple.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Andy!

Mar. 27th, 2023

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Verified Customer

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Marie Amelia, OH

It's very easy to use and I keep it around my neck 24 hours a day, don't have any problems with it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Marie. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Sandra Yuma, AZ

I've pushed the button a couple of times accidentally and there were someone there immediately

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Sandra.

Mar. 1st, 2023

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Verified Customer

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Lois Aiken, SC

I did accidentally push the button and I got an immediate response and I was very happy about that.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Lois.

Mar. 1st, 2023

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Verified Customer

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Sharon Bucklin, KS

The people I have talked to have been very helpful and very pleasant. There's nothing to dislike.

2 years ago

Reply from Medical Guardian

Thank you, Sharon. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Robin Carmel, CA

I accidentally hit it a couple times and they were right there. I haven't had a problem with it.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Robin.

Mar. 1st, 2023

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Verified Customer

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Sara Hartsville, SC

So far I like it, it's good. They are fast and prompt. I feel secure that I got it.

2 years ago

Reply from Medical Guardian

Thank you, Sara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Janice L Minneapolis, MN

It's easy to operate. When I used it they contacted my local EMT, and they didn't come right away.

2 years ago

Reply from Medical Guardian

Hello Janice L, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Ethel Stanardsville, VA

I like it very much. I keep it around my neck except at night time. Quality is good.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ethel!

Feb. 23rd, 2023

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Verified Customer

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Dale Winter Ellenburg Depot, NY

They appear to be a highly regarded company. Haven't had to use the device yet, but it holds a charge well.

3 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Dale. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 2nd, 2023

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Verified Customer

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Ellen Zimmerman Oakland, MD

Always responsive to tests. We've never had to use the system for an emergency yet.

3 years ago

Reply from Medical Guardian

Hello Ellen Zimmerman, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 7th, 2023

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Verified Customer

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Elizabeth A. Carter Aurora, IL

Quick response when alarm activated. Understanding when alarm activated accidently.

3 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Elizabeth A. Carter.

Feb. 7th, 2023

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Verified Customer

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Deborah Sekerke Obion, TN

The equipment is good. They have gone from having a person answer an alert to a phone system. I don't like that.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Deborah Sekerke!

Feb. 9th, 2023

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Verified Customer

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Monica Alphonse Statesville, NC

Device does not work properly. Spoke to customer service and managers and they never follow up. So the reason that I got the device is mainly pointless because it does not work as advised or describe.

3 years ago

Reply from Medical Guardian

Hi Monica Alphonse, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

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Verified Customer

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Jean Fort Collins, CO

It gives me that feeling of security when I'm in my apartment by myself. If I should need help, I'd have a way to call.

3 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jean! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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Don Prescott, AZ

We're just glad to have it and feel like it's the protection that our daughter wanted us to have.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Don!

Feb. 10th, 2023

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Verified Customer

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Anonymous Erie, PA

I've tested it. I charge it up all the time. I'd recommend it. It's good to have.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Feb. 9th, 2023

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Verified Customer

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George Long Beach, MS

I didn't want the bracelet type, I don't like the necklace type, so they have me a clip on my belt.

3 years ago

Reply from Medical Guardian

Hello George, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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Verified Customer

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H Decatur, AL

I have bumped the device and they've responded every time I did. They're responses and customer support is good.

3 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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Verified Customer

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Anonymous Newton, IA

I usually try and test it about every three weeks or so. The voice is very clear.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Feb. 14th, 2023

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Verified Customer

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andrew Barrett Wake Forest, NC

Great customer service, ability to give ems my lockbox code. GPS finds me any where

3 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review andrew Barrett! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 9th, 2023

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Verified Customer

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Barry S Allen

So far, so good! Medical Guardian has been fast to respond to my tests and issues. I trust I could call and rely them in case of an emergency.

3 years ago Edited January 10, 2024

Reply from Medical Guardian

Thank you, Barry S Allen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 27th, 2023

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Verified Customer

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Candice Huber Daytona Beach, FL

The customer service is great. Even when I'm testing my system or accidently hit the button.

3 years ago

Reply from Medical Guardian

Thank you, Candice Huber. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 3rd, 2023

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Verified Customer

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Bev Niles Morrison, CO

Seems like it's on the charger a lot. You get so used to wearing it, it's easy for the battery go dead and not notice.

3 years ago