Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Jean Naples, FL

No directions with the device. They have responded when it was dropped or bumped which is reassuring.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jean.

May. 31st, 2023

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Verified Customer

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Anonymous Tacoma, WA

I needed to call to get help to get up. Works very well. I wear it all the time. It's handy.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

May. 31st, 2023

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Verified Customer

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William Mc Cordsville, IN

I tested it when I first got it, everything worked fine. Timely responses. Provides safety.

1 year ago

Reply from Medical Guardian

Hello William, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

May. 31st, 2023

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Verified Customer

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Anonymous Mineral Ridge, OH

They answer right away. Seems like you touch that button accidentally and they run there.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 21st, 2023

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Verified Customer

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Amy Rocklin, CA

My mother has the necklace around her neck and she can easily push it if she needs it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Amy!

Apr. 19th, 2023

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Verified Customer

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Daniel Philadelphia, PA

Every time I tested it, they picked up the phone fairly quickly and got back and answered me. They were prompt.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Daniel! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Verified Customer

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Anonymous Bethlehem, PA

If we had any questions, they were very prompt and accurate in answering those questions.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 19th, 2023

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Verified Customer

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Anonymous Tylertown, MS

I tested it and it worked as expected. They were very helpful and followed through.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 19th, 2023

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Verified Customer

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Anonymous Superior, WI

There's security, the feeling that it's always handy. It would be nice to be able to control the volume.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Verified Customer

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Anonymous Wilmington, NC

So far it's worked just fine, I have no trouble with it. I've had it about 6 months.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 18th, 2023

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Verified Customer

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Dick Buffalo, NY

I tested it and they answered back, so it seemed to work. They answer properly. They're friendly.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dick! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Verified Customer

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Carole

I've only tested it and they answered very quickly. Their customer service seems very nice.

1 year ago

Reply from Medical Guardian

Thank you, Carole. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Verified Customer

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Anonymous New London, MN

Very good. They're always there. I've been very, very impressed with everything.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Verified Customer

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Christopher Spokane, WA

I've tested it a couple of times and worked. When I ask a question, it's been answered.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Christopher!

Apr. 18th, 2023

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Verified Customer

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Anonymous Hernando, MS

When I tested it, it was really easy to do. You just tell them you're testing. It's a fast response.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 14th, 2023

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Verified Customer

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Daniel Mechanic Falls, ME

It holds a charge for a couple of days and it's half the price for the same service as others.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Daniel! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Apr. 14th, 2023

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Verified Customer

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Charlette Sun City West, AZ

It gives me confidence of being here all by myself, that if something happens, somebody will be taking care of me.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Charlette! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 14th, 2023

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Verified Customer

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Betsy Green Valley, AZ

The bracelet is horrible. It takes me 15 minutes to get it on after I take my shower. It's the most unfunctional bracelet for elderly people.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Betsy. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 3rd, 2023

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Verified Customer

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Beatrice Fort Collins, CO

I ask them questions and they don't respond to me, they just say I don't need help and hang up. I would like them to respond when I ask them a question.

1 year ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 3rd, 2023

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Verified Customer

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Anonymous Minneapolis, MN

They were right there to help me if I needed it and were very pleasant. I was very pleased.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 3rd, 2023

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Verified Customer

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Betty Gautier, MS

They've been very responsive. Every time we've called, they've been very helpful.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Betty! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 3rd, 2023

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Verified Customer

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Brenda Hope, AR

It just really gives me comfort and security. I'm here by myself and I know that I get help if I need it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Brenda!

Apr. 3rd, 2023

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Verified Customer

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Bobby Snellville, GA

I had to get a replacement of my unit. It was handled very nicely and quickly, arrived on time.

1 year ago

Reply from Medical Guardian

Hello Bobby, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 3rd, 2023

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Verified Customer

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Anonymous Wahpeton, ND

The device works wonderful. It's better than the one I had before. I'm really happy.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Apr. 3rd, 2023

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Verified Customer

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Carol Silverton, OR

The necklace is too long and I bump it on things. They're real good about it and I cancel it verbally, but they always answer.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carol.

Mar. 30th, 2023

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Verified Customer

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A. Hamilton, MO

Every time we call them they were very nice. I accidentally hit it about three times and it worked fine.

1 year ago

Reply from Medical Guardian

Hello A., thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 30th, 2023

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Verified Customer

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Beverly Cambria, CA

I haven't used it because it is too huge to use. I'm not a very big person and you get this thing hanging from you and it's like you've got a cowbell and I think the design is terrible.

1 year ago

Reply from Medical Guardian

Hi Beverly, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 30th, 2023

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Verified Customer

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Beverly Lincoln, CA

We've called them a few times to get some more information on it. I think they were very willing.

1 year ago

Reply from Medical Guardian

Thank you, Beverly. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 30th, 2023

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Verified Customer

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Brenda Van Dyne, WI

When the device was tested, it's not registering at the address that we live at. It is convenient to have.

1 year ago

Reply from Medical Guardian

Hi Brenda. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Mar. 30th, 2023

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Verified Customer

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Audrey Doylestown, OH

They do talk to me if they think I've fallen or something and they do come on quickly.

1 year ago

Reply from Medical Guardian

Hello Audrey, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Barbara Jordan, MN

The woman I bought it from was very good at what she was doing, very informative.

1 year ago

Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Betty Columbia, TN

I just feel so much better having it. I haven't had to use it, but I feel good knowing I can.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Betty Oswego, NY

I tested it and everything went fine. I've never had to use it, thanks be to God.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Betty. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Verified Customer

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Carole West Townsend, MA

I'm glad it's on my wife's neck just to know that she's protected when I'm not here.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Carole! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Anna

It has all gone smoothly. My mother used it a couple of times and they call right away. It works

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Anna. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Verified Customer

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B. Lake Dallas, TX

It is comforting to know that it's there if we do need it. The tests have all been fine.

1 year ago

Reply from Medical Guardian

Hello B., thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Andy Tonopah, AZ

I just have it hanging around my neck and I'm happy to have it. I like that it's simple.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Andy!

Mar. 27th, 2023

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Verified Customer

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Marie Amelia, OH

It's very easy to use and I keep it around my neck 24 hours a day, don't have any problems with it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Marie. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Sandra Yuma, AZ

I've pushed the button a couple of times accidentally and there were someone there immediately

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Sandra.

Mar. 1st, 2023

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Verified Customer

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Lois Aiken, SC

I did accidentally push the button and I got an immediate response and I was very happy about that.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Lois.

Mar. 1st, 2023

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Verified Customer

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Sharon Bucklin, KS

The people I have talked to have been very helpful and very pleasant. There's nothing to dislike.

1 year ago

Reply from Medical Guardian

Thank you, Sharon. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Robin Carmel, CA

I accidentally hit it a couple times and they were right there. I haven't had a problem with it.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Robin.

Mar. 1st, 2023

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Verified Customer

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Sara Hartsville, SC

So far I like it, it's good. They are fast and prompt. I feel secure that I got it.

1 year ago

Reply from Medical Guardian

Thank you, Sara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Janice L Minneapolis, MN

It's easy to operate. When I used it they contacted my local EMT, and they didn't come right away.

1 year ago

Reply from Medical Guardian

Hello Janice L, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Ethel Stanardsville, VA

I like it very much. I keep it around my neck except at night time. Quality is good.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ethel!

Feb. 23rd, 2023

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Verified Customer

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Dale Winter Ellenburg Depot, NY

They appear to be a highly regarded company. Haven't had to use the device yet, but it holds a charge well.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Dale. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 2nd, 2023

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Verified Customer

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Ellen Zimmerman Oakland, MD

Always responsive to tests. We've never had to use the system for an emergency yet.

2 years ago

Reply from Medical Guardian

Hello Ellen Zimmerman, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 7th, 2023

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Verified Customer

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Elizabeth A. Carter Aurora, IL

Quick response when alarm activated. Understanding when alarm activated accidently.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Elizabeth A. Carter.

Feb. 7th, 2023

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Verified Customer

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Deborah Sekerke Obion, TN

The equipment is good. They have gone from having a person answer an alert to a phone system. I don't like that.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Deborah Sekerke!

Feb. 9th, 2023

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Verified Customer

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Monica Alphonse Statesville, NC

Device does not work properly. Spoke to customer service and managers and they never follow up. So the reason that I got the device is mainly pointless because it does not work as advised or describe.

2 years ago

Reply from Medical Guardian

Hi Monica Alphonse, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023