Name: Medical Guardian
Rating: 4.1

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Bernadette McCaffree Champaign, IL

I signed up today for myself. Lisa was excellent and answered all my questions with a great deal of patience. She was very knowledgable. I reviewed several others and this was the best deal with the nicest person.

10 years ago

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Patricia Makowski Saint Paul, MN

Avant is Awesome! He is Kind, Patient, Knowledgable, Informative, and all around Excellent! He answered and explained all questions that I have concerning purchasing this alert system for my Mother. Thank you Avant!

10 years ago

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Billy Steele Signal Mountain, TN

very strategic,little pushy,but I am so glad as I can not worry so hectically about my dear mother,so it sorta gives me a break to take care of stuff to get the ball rolling on other priorities,not more important but parallel in the transition to assisted care & can focus on the right choices to mak her happy & extend her life till I die.

10 years ago

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Connie Higgins-Miller Homestead, FL

Excellent info from Benjamin Fish the service rep. Very informative ... No hidden agendas with this company. Loved the transparency. Ordered 2 Fall Detection Systems- one for my dad and the other for my mother-in-law.

10 years ago

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lisa Calabasas, CA

I am pretty happy, but the problem is that I really wanted the fall sensor and my Mom is hardly using it, it is so sensitive that we are forever having false alarms, which scare everyone. Then there was a problem at you end about the billing and I was getting automated calls every single day, it took 2 weeks of calls to you to get it sloved. Lisa

10 years ago

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Cindy Orange, CA

I spoke with Tracy for almost an hour. He was so friendly and professional. He explained all the details so clearly and completely. I just signed my mother up and I am very impressed. I just love Tracy!!!

10 years ago

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Harry Smith OK

The representative was knowledgeable and gently but persistently interested in our business, by far the most responsive of all the contacts we solicited. The process played out as he said it would, and the setup was simple and brief.

10 years ago

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Bernadette Erxleben Vista, CA

We got this system for our 90 year-old Mother. It seems to be working fine excet for a few false alarms. Not sure whether it's the system (ultra-sensitive?) or something our Mother is doing. Time will tell. Overall, very pleased with system and response center.

10 years ago

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Geri Bozarth Dana Point, CA

My experience with Medical Guardian was wonderful from my first call to completely setting up and testing the equipment. I would definitely recommend the to anyone who needs the service.

10 years ago

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Grace Stewart Eugene, OR

The "Panic" button on pendant is TOO sensitive. I am almost 94, still carry clean laundry the short distance from dryer to my bedroom to sort. The first day I wore the pendant i held clean bedding lightly against my chest-- off went the alarm and I had to rush to the speaker to explain. Now only wear it when I go out to get my mail- just at foot of my driveway AND when I carry recycle things two steps down to my garage or go to food storage cupboards there.... . In case i fall do not want to lie on concrete for hours nor the aggregate driveway. ' For this I am paying over $400 per year? An absurd price! Can't wear it in bed for same reason. I was told by your Rep. Harry, in New York, that I would be sent a bracelet alarm; Instead received two pendants. A protective shield over button to be used as a choice would be helpful. Have not fallen YET, Perhaps today? For the above reasons I could not recommend your device to elderly friends and contemporaries.' Cynical- Grace Stewart

10 years ago

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wsa Gurnee, IL

Set up was easy. Assistance via phone stayed until all questions were answered. Alarm was ested and answered promptly. When alarm was set off accidentally, we were able to stop the 911 call to the house.

10 years ago

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walt Macungie, PA

I was pleasantly surprised when I rec'd it. the only fault I could find is that it would be great if it were totally water proof so one could wear it in the shower were one might just have a mishap. so far I haven't had to use it but am pleased with it.

10 years ago

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Verified Customer

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Lawrence

I like the customer service they provided, very friendly.

8 months ago

Reply from Medical Guardian

Thank you, Lawrence. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 28th, 2024

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Craig Orem, UT

I purchase this medical alert system for my aging mother and have been happy since doing so. I worry about her a lot and this takes some of the worry off of my mind knowing that in an emergency there is a better chance she will be alright. The service is very affordable especially for the peace of mind!

5 years ago

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Verified Customer

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Anonymous

It was very quick, and the man helped me out very quickly and it was very good.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Feb. 5th, 2024

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Verified Customer

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Charles Florence, SC

That it has a gps locator. They are right on the job if his alarm goes off

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Charles!

Jan. 10th, 2024

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Verified Customer

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Marilyn

I've had nothing but trouble with it. I want my money back or whatever. And I can't even get through, all I get is someplace trying to sell me another one.

10 months ago

Reply from Medical Guardian

Hi Marilyn. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jan. 8th, 2024

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Verified Customer

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Marilyn Everett, WA

It’s takes a little to connect once the button is pushed. Then once the call is answered it’s a computer.

11 months ago

Reply from Medical Guardian

Hi Marilyn, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Dec. 6th, 2023

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Verified Customer

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Jolene

When I tested it, it tested easily and simply. I haven't used it otherwise.

11 months ago

Reply from Medical Guardian

Hello Jolene, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Dec. 5th, 2023

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Verified Customer

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Daniel

They call me and check on me and all that. I think it's great. I have it on all the time.

1 year ago

Reply from Medical Guardian

Thank you, Daniel. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 29th, 2023

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Verified Customer

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Anonymous

When I first acquired it I tested it and it worked absolutely well, 30 seconds. High tech stuff.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Elizabeth

I haven't used it except to test it and that went fine. I think it's a little expensive.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Elizabeth!

Sep. 29th, 2023

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Verified Customer

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Jan

My son-in-law sets it up for us and they've given him real good support. But I have yet to get the bugs out of it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Jan. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Lois New York, NY

My device is dysfunctional. It keeps alerting you when I don't press the button. Three times EMS has gone to two wrong homes before coming to me and you can't seem to figure out what the issue is.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Lois. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Oct. 2nd, 2023

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Verified Customer

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Cliff Johnson Brookings, OR

Have not needed to use it in an emergency yet. The battery life is quite short. The first one my wife got did not work.

1 year ago

Reply from Medical Guardian

Hi Cliff, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 14th, 2023

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Verified Customer

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Carol Dexter, MI

My family like Medical Guardian! We know if our Mum has any issues your right their for her.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Carol! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 13th, 2023

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Verified Customer

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mike Edwards Ormond Beach, FL

I like having a method my grandma can receive emergency help and someone is alway available .

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Mike!

Sep. 7th, 2023

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Verified Customer

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Rose

I appreciate that anytime I have a question, I call and I get to talk to somebody in person.

1 year ago

Reply from Medical Guardian

Thank you, Rose. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 6th, 2023

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Verified Customer

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Jacqueline

I'm very pleased with it, and it's convenient. But the chain is really thin on the necklace.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jacqueline!

Sep. 6th, 2023

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Verified Customer

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Martha

I like the fact that it is just a single device that I have to handle. I don't have to have two or three different devices to handle.

1 year ago

Reply from Medical Guardian

Thank you, Martha. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 6th, 2023

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Verified Customer

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Kim Woods Lenoir City, TN

Customer service is great to work with. They explain everything and make it easy to understand.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Kim Woods! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 5th, 2023

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Verified Customer

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Mary

I'm enjoying it very much. I'm very happy with it. Overall excellent, very good customer service.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Mary!

Jul. 3rd, 2023

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Verified Customer

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Marilyn

I had to use it when I ended up on the floor and I couldn't get up by myself and they got me help and I appreciated it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Jerry

They've been pretty receptive. We had an issue with one of the wristbands and they immediately got us a new one.

1 year ago

Reply from Medical Guardian

Hello Jerry, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jul. 3rd, 2023

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Verified Customer

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Kathy

The staff that is always manning the phone are very capable, very helpful, and very nice.

1 year ago

Reply from Medical Guardian

Thank you, Kathy. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 3rd, 2023

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Verified Customer

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Nancy

Every time I've called or a situation happened, it was very professionally handled.

1 year ago

Reply from Medical Guardian

Hello Nancy, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jul. 3rd, 2023

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Verified Customer

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Marie Los Angeles, CA

Unit is very reliable and easy to wear. Safety checks are immediately responded to

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 29th, 2023

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Verified Customer

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Robert Hanford, CA

The feeling that I am being watched over and in contact with somebody if something happens to me.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Jun. 28th, 2023

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Verified Customer

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Patricia Mount Holly, NC

The quick response when a fall is detected. Or when the button is accidentally pushed.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 28th, 2023

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Verified Customer

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Judy New York, NY

Answered promptly .delivered aid once when needed in timely manner always polite and caring

1 year ago

Reply from Medical Guardian

Hello Judy, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 28th, 2023

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Verified Customer

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Edmund

A couple weeks ago we had to use it and everything's always been pleasant and good.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Anonymous

We don't have it anymore, but I always had a good experience with customer service, and overall the device was good.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 26th, 2023

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Verified Customer

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Larry

It's handy. I've used it once so far and everything worked out fine. I have no problems with it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Larry. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 22nd, 2023

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Verified Customer

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James

It's very convenient and easy to use. I haven't had any problems with it at all.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review James!

Jun. 22nd, 2023

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Verified Customer

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Herbert

It has fall detection and it's easy to contact the operator by just pushing a button.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Norma

When I did test my device, the red light came on and I tested it. Everybody was so very helpful.

1 year ago

Reply from Medical Guardian

Thank you, Norma. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Verified Customer

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Patricia Pensacola, FL

Like necklace convenience/assurance. Dropped it and response was immediate: “have you fallen?”

1 year ago

Reply from Medical Guardian

Thank you, Patricia. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 14th, 2023

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Verified Customer

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Anonymous Danvers, IL

It's been good. I'm glad I have it. It's something you can rely on if something happens to you.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

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Verified Customer

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Debora Ravensdale, WA

I think it's very valuable. I've only had one customer support call and that was when I first looked it and the guy was great.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Debora! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 8th, 2023

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Verified Customer

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Donna Day St Louis, MO

I like: ease of set up, confident of response to alerts, and the fact that I did it!

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Donna Day! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 7th, 2023