Name: Medical Guardian
Rating: 4.5

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Bernadette Erxleben Vista, CA

We got this system for our 90 year-old Mother. It seems to be working fine excet for a few false alarms. Not sure whether it's the system (ultra-sensitive?) or something our Mother is doing. Time will tell. Overall, very pleased with system and response center.

11 years ago

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Geri Bozarth Dana Point, CA

My experience with Medical Guardian was wonderful from my first call to completely setting up and testing the equipment. I would definitely recommend the to anyone who needs the service.

11 years ago

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Grace Stewart Eugene, OR

The "Panic" button on pendant is TOO sensitive. I am almost 94, still carry clean laundry the short distance from dryer to my bedroom to sort. The first day I wore the pendant i held clean bedding lightly against my chest-- off went the alarm and I had to rush to the speaker to explain. Now only wear it when I go out to get my mail- just at foot of my driveway AND when I carry recycle things two steps down to my garage or go to food storage cupboards there.... . In case i fall do not want to lie on concrete for hours nor the aggregate driveway. ' For this I am paying over $400 per year? An absurd price! Can't wear it in bed for same reason. I was told by your Rep. Harry, in New York, that I would be sent a bracelet alarm; Instead received two pendants. A protective shield over button to be used as a choice would be helpful. Have not fallen YET, Perhaps today? For the above reasons I could not recommend your device to elderly friends and contemporaries.' Cynical- Grace Stewart

11 years ago

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wsa Gurnee, IL

Set up was easy. Assistance via phone stayed until all questions were answered. Alarm was ested and answered promptly. When alarm was set off accidentally, we were able to stop the 911 call to the house.

11 years ago

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walt Macungie, PA

I was pleasantly surprised when I rec'd it. the only fault I could find is that it would be great if it were totally water proof so one could wear it in the shower were one might just have a mishap. so far I haven't had to use it but am pleased with it.

11 years ago

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Craig Orem, UT

I purchase this medical alert system for my aging mother and have been happy since doing so. I worry about her a lot and this takes some of the worry off of my mind knowing that in an emergency there is a better chance she will be alright. The service is very affordable especially for the peace of mind!

6 years ago

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Verified Customer

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George

They answered very quickly ask if I needed help. I told them it was just a test.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review George! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 5th, 2024

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Verified Customer

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Kenneth Trenton, MI

I do`nt like being charge 25% more a month after just 5 mos. of use. In the next 6mos. are they going to raise it again another 25%? I`m already looking for a new provider.

1 year ago

Reply from Medical Guardian

Hi Kenneth, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Jan. 3rd, 2024

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Verified Customer

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Alice

I've been pleased with it. I haven't had to use it, but I have tested it at times.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Alice. We appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 5th, 2023

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Verified Customer

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Daniel

They call me and check on me and all that. I think it's great. I have it on all the time.

2 years ago

Reply from Medical Guardian

Thank you, Daniel. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 29th, 2023

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Verified Customer

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Anonymous

When I first acquired it I tested it and it worked absolutely well, 30 seconds. High tech stuff.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Elizabeth

I haven't used it except to test it and that went fine. I think it's a little expensive.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Elizabeth!

Sep. 29th, 2023

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Verified Customer

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Jan

My son-in-law sets it up for us and they've given him real good support. But I have yet to get the bugs out of it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Jan. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Lois New York, NY

My device is dysfunctional. It keeps alerting you when I don't press the button. Three times EMS has gone to two wrong homes before coming to me and you can't seem to figure out what the issue is.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Lois. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Oct. 2nd, 2023

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Verified Customer

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Cliff Johnson Brookings, OR

Have not needed to use it in an emergency yet. The battery life is quite short. The first one my wife got did not work.

2 years ago

Reply from Medical Guardian

Hi Cliff, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 14th, 2023

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Verified Customer

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Carol Dexter, MI

My family like Medical Guardian! We know if our Mum has any issues your right their for her.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Carol! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 13th, 2023

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Verified Customer

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mike Edwards Ormond Beach, FL

I like having a method my grandma can receive emergency help and someone is alway available .

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Mike!

Sep. 7th, 2023

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Verified Customer

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Rose

I appreciate that anytime I have a question, I call and I get to talk to somebody in person.

2 years ago

Reply from Medical Guardian

Thank you, Rose. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 6th, 2023

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Verified Customer

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Jacqueline

I'm very pleased with it, and it's convenient. But the chain is really thin on the necklace.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jacqueline!

Sep. 6th, 2023

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Verified Customer

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Martha

I like the fact that it is just a single device that I have to handle. I don't have to have two or three different devices to handle.

2 years ago

Reply from Medical Guardian

Thank you, Martha. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 6th, 2023

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Verified Customer

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Kim Woods Lenoir City, TN

Customer service is great to work with. They explain everything and make it easy to understand.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Kim Woods! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 5th, 2023

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Verified Customer

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Mary

I'm enjoying it very much. I'm very happy with it. Overall excellent, very good customer service.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Mary!

Jul. 3rd, 2023

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Verified Customer

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Marilyn

I had to use it when I ended up on the floor and I couldn't get up by myself and they got me help and I appreciated it.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Jerry

They've been pretty receptive. We had an issue with one of the wristbands and they immediately got us a new one.

2 years ago

Reply from Medical Guardian

Hello Jerry, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jul. 3rd, 2023

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Verified Customer

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Kathy

The staff that is always manning the phone are very capable, very helpful, and very nice.

2 years ago

Reply from Medical Guardian

Thank you, Kathy. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 3rd, 2023

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Verified Customer

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Nancy

Every time I've called or a situation happened, it was very professionally handled.

2 years ago

Reply from Medical Guardian

Hello Nancy, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jul. 3rd, 2023

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Verified Customer

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Marie Los Angeles, CA

Unit is very reliable and easy to wear. Safety checks are immediately responded to

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 29th, 2023

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Verified Customer

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Robert Hanford, CA

The feeling that I am being watched over and in contact with somebody if something happens to me.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Jun. 28th, 2023

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Verified Customer

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Patricia Mount Holly, NC

The quick response when a fall is detected. Or when the button is accidentally pushed.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 28th, 2023

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Verified Customer

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Judy New York, NY

Answered promptly .delivered aid once when needed in timely manner always polite and caring

2 years ago

Reply from Medical Guardian

Hello Judy, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 28th, 2023

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Verified Customer

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Edmund

A couple weeks ago we had to use it and everything's always been pleasant and good.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Anonymous

We don't have it anymore, but I always had a good experience with customer service, and overall the device was good.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 26th, 2023

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Verified Customer

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Larry

It's handy. I've used it once so far and everything worked out fine. I have no problems with it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Larry. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 22nd, 2023

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Verified Customer

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James

It's very convenient and easy to use. I haven't had any problems with it at all.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review James!

Jun. 22nd, 2023

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Verified Customer

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Herbert

It has fall detection and it's easy to contact the operator by just pushing a button.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Norma

When I did test my device, the red light came on and I tested it. Everybody was so very helpful.

2 years ago

Reply from Medical Guardian

Thank you, Norma. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Verified Customer

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Patricia Pensacola, FL

Like necklace convenience/assurance. Dropped it and response was immediate: “have you fallen?”

2 years ago

Reply from Medical Guardian

Thank you, Patricia. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 14th, 2023

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Verified Customer

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Anonymous Danvers, IL

It's been good. I'm glad I have it. It's something you can rely on if something happens to you.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

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Verified Customer

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Debora Ravensdale, WA

I think it's very valuable. I've only had one customer support call and that was when I first looked it and the guy was great.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Debora! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 8th, 2023

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Verified Customer

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Donna Day St Louis, MO

I like: ease of set up, confident of response to alerts, and the fact that I did it!

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Donna Day! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 7th, 2023

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Verified Customer

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Jean Naples, FL

No directions with the device. They have responded when it was dropped or bumped which is reassuring.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jean.

May. 31st, 2023

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Verified Customer

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Anonymous Tacoma, WA

I needed to call to get help to get up. Works very well. I wear it all the time. It's handy.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

May. 31st, 2023

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Verified Customer

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William Mc Cordsville, IN

I tested it when I first got it, everything worked fine. Timely responses. Provides safety.

2 years ago

Reply from Medical Guardian

Hello William, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

May. 31st, 2023

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Verified Customer

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Anonymous Mineral Ridge, OH

They answer right away. Seems like you touch that button accidentally and they run there.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 21st, 2023

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Verified Customer

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Amy Rocklin, CA

My mother has the necklace around her neck and she can easily push it if she needs it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Amy!

Apr. 19th, 2023

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Verified Customer

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Daniel Philadelphia, PA

Every time I tested it, they picked up the phone fairly quickly and got back and answered me. They were prompt.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Daniel! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Verified Customer

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Anonymous Bethlehem, PA

If we had any questions, they were very prompt and accurate in answering those questions.

2 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 19th, 2023

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Verified Customer

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Anonymous Tylertown, MS

I tested it and it worked as expected. They were very helpful and followed through.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 19th, 2023

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Verified Customer

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Anonymous Superior, WI

There's security, the feeling that it's always handy. It would be nice to be able to control the volume.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Verified Customer

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Anonymous Wilmington, NC

So far it's worked just fine, I have no trouble with it. I've had it about 6 months.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 18th, 2023