Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Phyllis O'Brien Omaha, NE

I'm fairly new to the system but love that I don't need a "box" to take up space and then not be able to hear me.

3 years ago

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Verified Customer

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Barb Davis Lakewood, WA

Takes care of issues. Every time I have called the representative seemed concerned and took care my issues

3 years ago

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Debra Duarte Oceanside, CA

Very efficient my 90-year-old mother uses it and it's great to know that there's help if she needs it

3 years ago

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Verified Customer

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Barbara A Hinman Los Gatos, CA

I have so far been happy with my Medical Alert. It makes me feel good that I have it on in case of an emergency!

3 years ago

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Verified Customer

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Brenda Richardson Las Cruces, NM

Because of there are a lot of issues with wearing it. It get hit easily and goes off. Because of this my mom doesn't want to wear it which defeats the entire purpose.

3 years ago

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Verified Customer

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Barbara Mobile, AL

I've tested it, but I haven't had to use it. I wear it at night and I would recommend it to a friend.

3 years ago

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Verified Customer

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B Independence, MO

They're just real courteous. It gives me confidence that if I should fall or something I can get help fast.

3 years ago

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Verified Customer

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Daniel Avon, CT

I think customer support is very good. It says it's charging all the time which I don't like. I fell once and it didn't work.

3 years ago

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Verified Customer

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Betty L Anderson Log Lane Village, CO

They get in touch with us to see if we are okay. Even if pushing the button was in error they care enough to check.

3 years ago

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Verified Customer

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Ben Farruggio Boonton, NJ

My mother happened to bump in the refrigerator and didn't fall but they called her anyway to check up on her quickly.

3 years ago

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Verified Customer

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Donna Carson Ocean Park, WA

I crashed my car & needed assistance. You stayed on the button until the EMT's arrived. VERY HELPFUL & kin.

3 years ago

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Verified Customer

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Bev

They are awesome. They answer the calls and check on people.

3 years ago Edited January 10, 2024

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Verified Customer

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Frank Las Vegas, NV

They picked up right away when I used it. They are quick, they know the location wherever you are and they're ready.

3 years ago

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Verified Customer

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Anonymous Middleburg, FL

The wrist watch with the way it is connected comes loose easy and I dislike that about the necklace too. I dropped it one time and they call me real quick.

3 years ago

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Verified Customer

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Ann Saint Paul, MN

I like that I can take it with me no matter where I go and it's always going to be there for me to reach.

3 years ago

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Verified Customer

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Anonymous Sulphur Springs, TX

It gives a feeling of security knowing that help will come should I have a fall or somehow I need help.

3 years ago

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Verified Customer

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Helen Atlanta, GA

I like the product very much. I wear it all the time and it makes me feel more secure and I'm just very happy with it.

3 years ago

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Verified Customer

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Gail Koumanelis Charlton, MA

I have not yet had to use it. But I did receive a call when my husband accidentally press the button.

3 years ago

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Verified Customer

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Joan McKinley Palatine, IL

Device is easy to use. And I accidently pressed the button and someone answered promptly and asked if I was ok.

3 years ago

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Verified Customer

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Joann DeLucca Collegeville, PA

Great service thus far has detected her movements and able to contact her to check in has been great

3 years ago

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Verified Customer

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Danielle Hutchins Wilmington, NC

There was an incident April 29th jo fell and split her head in two places, the paramedics could not get in, we are currently trying to determine if they did not get the code sent for the lock box on the door,or if they did not know what it was.

3 years ago

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Verified Customer

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Karen Sulphur Springs, TX

Customer Service is great. When I first got it they answered right away. I don't have to worry about falling.

3 years ago

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Verified Customer

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Donald W Villa Rica, GA

I've not got any complaints. They answered promptly when I tested. It will last five days before it needs a charge.

3 years ago

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Verified Customer

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Gordon Okemos, MI

It's handy. I test it about once every two weeks. They always answers my questions. The lanyard they supplied me broke and they give me another one.

3 years ago

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Verified Customer

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Anonymous Franklin, NC

Everything's gone well, everything they told me, how it would work has worked and I'm happy with it.

3 years ago

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Verified Customer

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Mr Richard Las Vegas, NV

The latest fell apart. I had a good back in and make it work. I tried it five days before charging. It's doing it's job.

3 years ago

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Verified Customer

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Michael South Bend, IN

The customer service representatives promised me that they would take off the insurance and they did not in two months. Testing was fine. Not following through on their promises to meet the customer.

3 years ago

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Verified Customer

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Bob Palm Springs, CA

The only thing wrong with medical guardian is the battery doesn't hold much of a charge. It's nice to have an insurance for an emergency call.

3 years ago

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Verified Customer

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mary lou jones Portland, OR

Easy to wear. Accidently set alarm off and I was connected immediately to attendent who was very nice.

3 years ago

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Verified Customer

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Reta Finn Waterville, VT

Support to set up was very helpful. However I think call backs when we have tested the system was slower than expected.

3 years ago

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Verified Customer

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Catherine Parker

Way h is easy to wear and change. I worked great when i fell on thegatage and needed the fire dept.l

3 years ago

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Verified Customer

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Rodney L Bridges

A real person answered the phone for initial setup. Everything works as advertised and user friendly.

3 years ago

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Verified Customer

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Leslie Zetlin

Hello. We have not opened the box. There have been some extenuating circumstances / hospitalizations and nursing care issues that we have had to tend with. Thankyou

3 years ago

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Julie Christen

Pendant went off while mom was sleeping- not sure how. Took about 2 mins or so for them to respond. Very polite and helpful

3 years ago

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Anonymous

They're quick about to answer the call. I feel like they were very honest and very reliable and they're easy to talk to

3 years ago

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Anonymous

The main thing is that is gives me the feeling of safety. I don’t like the battery that I have to take when I go further into my yard.

3 years ago

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Verified Customer

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Sue Beeck DE Pere, WI

The button on the necklace is very hard to push and last test we did it literally took about a minute for some to answer and then we couldn't even hear the person who answered. Not

3 years ago

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Verified Customer

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Scott Annapolis, MD

One time I tried it and it took a long time for somebody to respond. I tested it a couple of other times and didn't have any problems. Its small and that's a good thing.

3 years ago

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Verified Customer

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Donna Painter Hughesville, PA

location history is never up to date when checking customer portal. So wondering if some of the places I've been doesn't have good connection to your service?

3 years ago

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Verified Customer

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John Kerrville, TX

Very happy and satisfied with the device. It is easy to use hanging around your neck. It provides fall protection.

3 years ago

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Verified Customer

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Tamara Prescott, AZ

Accidentally have had it go off twice and the alert people were fast and everybody was so friendly and helpful.

3 years ago

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Verified Customer

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Kathleen Fairview, NC

I was very surprised when I dropped it on the floor and there was no response. It could have been attached to me. I could have been falling. It seems like it doesn’t work.

3 years ago

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Verified Customer

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Anonymous Fort Wayne, IN

I feel safer. Everything works perfectly. Representatives are very good at answering all my questions.

3 years ago

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Verified Customer

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Edwina Beard Albemarle, NC

We needed a response one time. We held the button as instructed. When I received no response I phoned 911. The ambulance was at my door with EMTs in my house before I had any response from Guardian. We are dealing with repeated life threatening heart issues. That timing is unacceptable."

3 years ago

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Verified Customer

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Irene Allard Rapid City, SD

Great customer service. Easy to set up. The device seems to have good response when there is a need.

3 years ago

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Verified Customer

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Janet Wade Wautoma, WI

I have not had an emergency as of yet. When I check in to see that everything is working correctly it goes smoothly.

3 years ago

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Robert Badenhoop Annapolis, MD

I can't compare them, but with all the testing that's done, it appears that Medical Guardian really cares.

3 years ago

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Verified Customer

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Marvin Willard, OH

I was happy with the G. P. S. feature and content with what it was. They are patient and they always answer a question.

3 years ago

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Verified Customer

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Janice N Port Saint Lucie, FL

Now I have a field of confidence and safety that makes me feel so much nicer. They've been very good.

3 years ago

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Verified Customer

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Jean Ellicott City, MD

It's pretty accurate. When we tested it when we initially got it the lady came on right away, so it was a good time reaction.

3 years ago