Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Lillian Miami, FL

great sales people, very poor supprt personell after the sale.. I am actually stopping my service and will look for another type of med alert monitoring system thats not from your company.. your reputation brings people in, your policies and support allow people to run from you as fast as they can...

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representatives. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2023

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Verified Customer

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Sara Garrett House Springs, MO

i am very happy with the service we have gotten so far. makes me feel more comfortable with my mom in one state and me in another.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Sara Garrett! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 9th, 2023

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Verified Customer

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Anonymous Cape Coral, FL

They were very knowledgeable and they were quick to respond and I felt that they were very helpful. It's easy to use.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 8th, 2023

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Joan Silver Spring, MD

I don't like that it flashes so brightly. I can't take it into the movies or plays because it's too distracting. You can't turn it off. When I tested it's fine.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Joan. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 8th, 2023

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Verified Customer

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Helen Portland, IN

They're good. They answer right away. They tell me what I need to know. It's a lot cheaper than the last one I had.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Helen! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Jun. 8th, 2023

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Verified Customer

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Thomas Modesto, CA

It's nice to have a handy device in case I do call to notify someone. It worked fine on the initial test.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Thomas. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 8th, 2023

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Verified Customer

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Thomas Normal, IL

It's easy to wear and easy to recharge. I feel safer having it on my person when I leave the house.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Thomas. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 7th, 2023

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Verified Customer

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Joyce Mobile, AL

They were there to help me when I needed them, even sometimes when I don't need them, when I accidentally turn it on.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Joyce.

Jun. 6th, 2023

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Marilyn Zionsville, IN

There was a gentleman that waited on me in the beginning when I called in, and he was very good. I would highly recommend him. He was very likable.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Marilyn! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 6th, 2023

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Verified Customer

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Susan Perham, MN

They were very informative. When I first called, I didn't know much about it and they explained everything very nicely.

2 years ago

Reply from Medical Guardian

Thank you, Susan. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 2nd, 2023

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Verified Customer

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Joseph Ingleside, IL

When I called in for the test call I immediately got a phone call back to make sure that everything was alright.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Joseph.

Jun. 2nd, 2023

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Verified Customer

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Helen Sebring, FL

I found that the person that I talked with in the initial stage was very helpful, very clear and kind. I appreciated it.

2 years ago

Reply from Medical Guardian

Thank you, Helen. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 2nd, 2023

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Verified Customer

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Malcolm Morton, IL

The few times I have had to call them, everything's been taken care of promptly. It works every time I use it.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 2nd, 2023

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Lovell Berkeley, IL

I've had too many issues with it and I've already had to have it replaced after three months. We tested it recently this weekend and it wasn't working. And I had a customer service representative hang up on me when I was trying to get the replacement for my alert.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

May. 31st, 2023

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Verified Customer

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Anonymous

If you accidentally push the activate button, they're on the phone immediately to see if it is an emergency.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

May. 31st, 2023

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Verified Customer

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Frances Munster, IN

We test it and every time we get a response rapidly. They're always kind and courteous and very helpful.

2 years ago

Reply from Medical Guardian

Thank you, Frances. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 31st, 2023

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Jewell Jacksonville, AL

It's excellent. One time my mother fell and the ambulance was already in route by the time they got a hold of her.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

May. 31st, 2023

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Verified Customer

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Gail

It makes me feel better about not being home with my wife, who has it. I didn't even leave to go to the store before we got the device.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Gail! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 31st, 2023

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Verified Customer

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Anonymous Owensboro, KY

I had to call and get a replacement and she was real helpful and it didn't take long to do it. It's small.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

May. 31st, 2023

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Verified Customer

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Marguerite Kalamazoo, MI

The device itself only comes as a necklace. It needs to be made into a simple watch bracelet or something. They've been helpful whenever I've called.

2 years ago

Reply from Medical Guardian

Thank you, Marguerite. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 31st, 2023

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Verified Customer

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Florence Bowling Green, KY

It's very easy to wear and push if I need to use it. They were very nice to let me send it back after three months.

2 years ago

Reply from Medical Guardian

Hello Florence, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

May. 31st, 2023

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Verified Customer

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Adell La Crosse, WI

I like not having a base station thereby maintaining safety wherever I go without worrying about the distance.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Adell. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 17th, 2023

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Diane Carbon Cliff, IL

They constantly check and make sure I had the fall thing, which I didn't have before. They call and check up.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 21st, 2023

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Verified Customer

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Dianne Hanover, MA

The device seems to be rugged as advertised. You can get a little sprinkle of water on it in the shower.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Dianne! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 21st, 2023

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Verified Customer

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Clifford Lancaster, CA

I had trouble setting it up and when I called, Medical guardian was very nice and walked me through the process.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Clifford! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 19th, 2023

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Carol Barnegat, NJ

When I dropped it and the plastic piece that holds the string broke, they replaced it immediately with no cost to me.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 19th, 2023

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Carolyn Middletown, DE

I don't like wearing things around my neck, so I use the watch device, but it's not like a regular dress watch. I don't think it looks very attractive.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Carolyn. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 19th, 2023

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Verified Customer

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Bruce Fishersville, VA

We've had to call a couple of times with questions and we've always had good satisfaction with the answers.

2 years ago

Reply from Medical Guardian

Thank you, Bruce. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Diane De Land, FL

I can take it with me and use it outside the house. I did call them to make sure it was working okay.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Diane!

Apr. 18th, 2023

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Verified Customer

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Collin Pelzer, SC

I know how to use it. I like the quick response when I accidentally hit the button or test it to see if it's working.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Collin.

Apr. 18th, 2023

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Verified Customer

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Anonymous Marlborough, MA

When I fell I was able to push the button and get help. And that's really what I wanted it for, so it works.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 14th, 2023

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Anonymous Bethany Beach, DE

It's easy to use and it seems to be high quality technology. I feel it's too large and it's not something convenient to wear.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Apr. 14th, 2023

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Verified Customer

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Charles E Hattiesburg, MS

I've tested it twice and that all went well. They gave me a call after about a month and checked on me.

2 years ago

Reply from Medical Guardian

Thank you, Charles E. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 14th, 2023

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Verified Customer

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Carolyn Saint Peters, MO

They responded right away when I accidentally set it off, and they've checked on me a couple of times.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carolyn.

Apr. 14th, 2023

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Anonymous Morris Plains, NJ

They were very prompt when I spoke to them and when I needed help, they made arrangements to call help immediately.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 14th, 2023

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Dale Sun City West, AZ

Definitely gives me peace of mind. You always worry about your loved ones, but it does take a little stress off.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Dale! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 14th, 2023

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Anonymous Sparta, MI

They're just really nice. When one of the cords didn't attach right, they sent another one out right away.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 14th, 2023

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Barbara Umatilla, FL

It's a fine thing as far as I'm concerned - it does what it's supposed to do. The device looks beautiful.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Barbara. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 11th, 2023

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Alexandra Trenton, NJ

If the button is pressed the representative will come back immediately and ask if everything is okay or not. It needs to be charged pretty often.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Alexandra! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 3rd, 2023

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A. Delray Beach, FL

The time that I checked with them to find out if the device was working properly, they answered right away.

2 years ago

Reply from Medical Guardian

Thank you, A.. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 3rd, 2023

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Aurora Charlottesville, VA

I wasn't sure if the battery was charging and I called and the person was very helpful on the phone.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Aurora! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 3rd, 2023

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Albert Desoto, TX

I like the fact that it comes with a lockbox to put on the door so the paramedics, fire department, or family don't kick in through here.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Albert! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 3rd, 2023

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Brenda Shandon, CA

It's something I rely on. I know it's always there and it's comforting. I've tested it twice and it worked just fine.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Brenda. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 3rd, 2023

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Anonymous Cheyenne, WY

The customer support is good, I've had good luck talking to the people that are trying to help me, but it doesn't seem to last. I haven't had the chance to use the device, it keeps not working. Right now I'm not getting anything out of it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 3rd, 2023

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Verified Customer

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Annette Munroe Falls, OH

Convenient. Testing it was fine. They responded very quickly. They follow up to make sure everything was okay.

2 years ago

Reply from Medical Guardian

Thank you, Annette. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 30th, 2023

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Barbara Williamsburg, VA

I made a mistake and hit it by mistake and somebody was right on the line. The rep was very kind and nice.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Barbara.

Mar. 30th, 2023

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Carol Orion, IL

I've never had any issues and they've always been there for me and answered everything. They've always been helpful in walking through it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Carol! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 30th, 2023

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Verified Customer

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Adeline

They answered all our questions when we needed to reach out. It was very good. Very convenient and lightweight.

2 years ago

Reply from Medical Guardian

Hello Adeline, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 30th, 2023

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Bruce Lake Forest, CA

It's easy to use and anytime we've called our questions have been answered and we've been satisfied with the answer.

2 years ago

Reply from Medical Guardian

Hello Bruce, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Betty Independence, MO

Easy to use, easy to charge. Brings me peace of mind knowing that if my mom has a problem, it's easy to get help.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023