Name: Medical Guardian
Rating: 4.1

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Pat Albuquerque, NM

While my daughter in law, April first spoke with Avant, I did join them later on speaker phone,. Avant was professional, totally informative of your product, and very convincing this was the way for us to go. I'm counting on our association being just as helpful and rewarding.

9 years ago

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Vicki Fairhope, AL

Ed was very knowledgeable, helpful and patient with my many questions. He did not ever pressure me just explained things so I could understand the product and my options. He gave me his number and thanked me for calling him back. He was pleasant to speak with which is not the case with many customer service respresentatives.

9 years ago

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Ken Steadman Crossville, TN

It's a little early to give you a review. I just ordered the equipment yesterday and won't receive anything for several days. So far I have been very satisfied with the representative (Michele) when I spoke to her on the telephone and made my decision to purchase. Looking forward to getting the medical alert system in the near future. That's all I can say at this time.

9 years ago

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Lorraine Belleville Danielson, CT

The rep I dealt with was professional and very informative. I have his personal number and feel that I can contact him with any questions I may have. I look forward to having my alert "watch" but can't help but wish I won't need it.

9 years ago

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Brenda Marean Salem, MA

Robin was very helpful and considerate; I have filled out online forms but must have deleted them into the ether as they were no where to be found. Robin came to the rescue and my home guardian will be delivered next week!

9 years ago

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Trina Burton Redmond, WA

Good experience. Very informative website. I called in as the banner said for the "specials" to find out there were none other than what was already on the website. Then the guy on the phone, Harry, said we needed to order from him, otherwise he would have helped me for free by answering the questions I had. NOT PROFESSIONAL! Since he said that, I ordered online.

9 years ago

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Isabel Katz Old Lyme, CT

Our Life Safety Consultant, Jason was excellent. He answered all our questions. Whereas I Can not comment on the product as yet as we have not received it, it has everything we are looking. For safety in the house witn GPS for on the go.

9 years ago

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Rosa Leal Corpus Christi, TX

My first machine delivered was not working properly. Despite all the work done by Guardian techs, the machine continue with it's problem. I called the following day and was told that they were going to replace and upgrade to a better machine for the same price. I have not receive it yet. I surely hope this one will work out! So my experience turned out to be awesome!

9 years ago

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Jo Margaret Butler El Paso, TX

This review is based upon my research process, website explanation of product and service to be provide. I have only ordered and not yet received the above. However, the customer service representative (Elizabeth) was very helpful and professional !!! Answered all my questions .

9 years ago

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Angel Wrens, GA

Everything was great. I had called other companies trying to sell me stuff I didn't need. The sales man who help me was GREAT and answered all my questions. And sold me only what I needed I'm positive that when and it my Dad evert needs anything else I will only call this company. Thank you from myself and my Dad

9 years ago

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Cathy Gaeta Waco, TX

I called for my parents and Jessica went above and beyond quality customer service. This is a difficult time with aging parents and trying to make the best decisions for them. However Jessica made me feel comfortable and she was very knowledgeable about your product. We are anxious to receive it. Thanks again Jessica!

9 years ago

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Barbara J.Tate Corona, CA

I was very pleased with the person that I was talking too he was very helpful and made sure I was given the information that I needed so much so I purchased the system for my father I would very much tell anyone that I know who is looking for this kind of service.

9 years ago

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Erin Goodman, MS

Everyone I spoke to was very knowledgeable about your product. I purchased it for my mother who is elderly and lives alone. We have not received the unit as of yet, but anticipate that it will give her and the family peace of mind. I purchased the pendant with the fall alert option. In looking at prices, I think your price was competitive, but wish we could have gotten a lower price than $40+ per month.

9 years ago

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Jean Howell Wentzville, MO

The young man assisting me was knowledgeable about the product and understood why I had concerns due to my owning a dog boarding kennel on my own. I go days without seeing or talking to people. This will perhaps save my life should I fall and break a bone away from a phone. I'm looking forward to seeing and learning more about the product. 90 days should be enough time.

9 years ago

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John McKinley East Lansing, MI

Jeff was my sales representative he answered all of my questions and even of other things that I didn't think to ask. This product will help my father stay at his home longer and give him the peace of mind that he is never really alone.

9 years ago

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Lorraine Chavez Albuquerque, NM

It was easy to decide which alert system to get my 85 year old mom. The Youtube videos were very helpful and the customer service gentleman was friendly and gave clear instructions on what to expect. I feel relieved that we found the right system for my mom.

9 years ago

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Sharon Benatar Pleasant Hill, CA

The customer consultant Michael Ferraro was very helpful in explaining all the systems available. He was pleasant and answered all my questions. Michael made me feel as though I would be taken care of with any needs that I had. I would definetly recommend Medical Guardian to other people.

9 years ago

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Carmen Washington, UT

This is July 10, 5:30 p.m. Just got off the phone with Mitchell at Medical Guardian. He quickly did the research why I didn't have the products. FedEx did NOT e-mail them as they should have that the pkg. was undeliverable with the Apt. # missing. He said he would overnight it so I can have it next Wed. before I have to leave town. So my experience has changed and so has my rating. I will give you a '10' when the box arrives!

9 years ago

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Vincent F. Zabbo Altamonte Springs, FL

Seth, the contact rep., was congenial & knowledgeable about your product. Thoughhe lapsed @ times, repeating questions I already answered, I managed to convince myself to try your product & service. You see, I'm a 100% disabled,senior Veteran, with limited mobility & other medical issues.I should feel more secure now, knowing I'm not alone with my trusty , yet inept pug, Malvin the Magnificent. TY, VZ

9 years ago

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Marella Robinson Charlotte, MI

Ed did an excellent job of answering my many questions and reassuring me regarding the quality of your service and offering his service if I had future questions. It had taken me quite some time to decide on the alert company to sign with and then suddenly Medical Guardian just seemed to be THE ONE.

9 years ago

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Barbara Beckett Boynton Beach, FL

I was very impressed with Traci's delivery of the benefits of having the Alert System. She was very helpful answering questions about the system. Her demeanour on the phone was very calm and I didn't feel like I was being pushed into buying. An excellent representative for your company. I am looking very much forward to using the device

9 years ago

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Kita Greenberg San Diego, CA

I cannot say enough good things about the ways in which Mr. Harry Merlino (sp?) helped my father and I. He was unfailingly pleasant, helpful and patient. Harry went out of his way to help us without ever making us feel pushed. He is a number ten!!

9 years ago

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Mary Buntin Phoenix, AZ

After I expressed interest in the Medical Guardian I was contacted by email and phone by Robin Sargent. He explained the way the various plans worked. I had to consult with my daughter and he accepted that. I appreciated that I was not pressured. Robin Sargent was easy to work with. I hope the Medical Guardian meets my expectations. Thank you.

9 years ago

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Jean Baker Temecula, CA

All questions were answered to my satisfaction with the feeling that Mike was there for my best interest. He gave me what I wanted without any pressure and helped me to understand the difference in the plans. Thank you Mike.

9 years ago

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heidi beatty Wayne, NJ

the whole process was so easy! Brian answered any questions I had and walked me through everything. The unit came quickly, was easy to set up and the support people were very friendly. I purchased this service for my mother, and was worried that it would difficult for her to use. It is so user friendly and she is fine with it.

9 years ago

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James Duncan Scappoose, OR

After receiving the package I installed for my mother. It was easy to install, the directions were well written. Every thing worked. After it was tested and worked the lights were not on as they were suppose too. But the system still was working. They said they would replace it but it was still working. I said no as long as it was working. Thanks James Duncan

9 years ago

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Verna K. Ash-- Hazleton, PA

I had some trouble getting through to the site to activate the unit, but the man who helped me through it once I got on was so helpful and patient and polite. I do however, have a question-- should the box ring 5 x's every time we have a call come in to the home phone? It is somewhat annoying. Is that what is normal with this unit or can that be off ? Thanks. ?

9 years ago

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Sheryl Raleigh, NC

I had a great experience except for trying to get the unit activated. I stayed on hold for half an hour and then the answering machind told me to leave a message for a call back within the hour. Never got a call back. Called the next day and held for 15 minutes before actually talking to a live person. I scheduled a time for them to call me when I was home. They called at the exact time and I had no other troubles. Zach and the lady who helped me set everything up were awesome.

9 years ago

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Paul Shumate Mount Joy, PA

I dealt with customer support and they was delightful to give so much information, etc. I was imppressed and altho' I had enrolled with another company, I cancelled that because they had charged my credit card but In the time since the initial call to and with them, I never received any further communication and subscribed with your service. Looking forwarde to receiving the equiipment and using it.

9 years ago

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Bill Titusville, PA

Consultant was great. Easy to install, and customer support Frank was helpful and nice with my mother activating it. Best of all my mother is happy with it and feels safe. She speaks highly of the monitoring personal. Thanks Medic Guardian

9 years ago

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Frank New Holland, PA

Having a blind wife with a heart condition at home alone is scary. This device gives me piece of mind . I know that regardless of the situation help is just one push of the button away. Thank you Medical Guardian for easing my fears

9 years ago

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Annette Johnson Oxford, OH

I researched several companies and yours stood out. One of the competitors continually called trying to get my business even after I told them I did not like pushy sales people. Michele was not pushy but very informative, positive and pleasant to talk to. I certainly hope I never have to use the unit I purchased but I am confident that if I do the response will be just as good as the sales rep.

9 years ago

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Gabrielle Azzaro Vista, CA

Customer support explained everything to me, and did not even push the most expensive machine. That is what I wanted because of my mother's condition, but he didn't push. I am looking forward to see if this all lives up to the reviews.

9 years ago

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Gary Younger Hillsborough, NC

The Salesperson I talked with was highly knowledgable about all adspec" of this product. He gave me options on what is offered and things that my "suit " me and price quotes. Haven't received anything yet. But was very impressed by his daminer ". Superb!!!

9 years ago

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Elizabeth White Williamsburg, VA

I received a phone call immediately upon researching the website. My associate was very friendly, helpful, patient, and customer-service oriented. I was pleased to have chosen the number one emergency responder company to provide a service for my elderly mother.

9 years ago

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Mary E. Chiado Canton, MI

l had a very positive experience while signing up for Medical Guardian coverage. Jeff was my salesman and he was awesome. He was very knowledgeable and able to answer all my questions and concerns in a very professional manner. I would definitely recommend family and friends to Medical Guardian.

9 years ago

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Sharon Tempe, AZ

Ed was my customer sales representative - he was very polite, knowledgeable, thoroughly explaining the service that was best for my Mom, leaving me with very few questions. He was very confident in the product and the service that Medical Guardian provides. Thank you for making this a pleasant experience.

9 years ago

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MARY ANN VACEK Hinsdale, IL

The Median Guardian services were explained. I appreciate getting one month free by paying for a year in advance. After I receive the pendant, bracelet and speaker box, and use them, I will find out about the service as this is the first time I have used a medical alert.

9 years ago

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Rosalina H Nabarrete Ewa Beach, HI

Unable to give any review for the usage of the product but I have very good rating for the customer service rep who called me to walk me through setting up the equipment. A very pleasant and patience lady who's name I failed to remember. Please excuse me for my short term memory.

9 years ago

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Linda New York, NY

I have wanted to get one of these devices for my mother for several years. She finally consented to let me purchase one after she fell and couldn't get up. I researched several companies, and this seemed to be the best one, including the latest automatic fall technology. Only minor point, the sales rep did not want to offer me the monthly pay option (as opposed to quarterly or annual) until after I told him it was available with online signup.

9 years ago

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Barbara Carey Milford, NJ

The experience was most professional and courteous. I spoke to the same person twice and he was most helpful. He suggested the device I purchased and the options available for payment. He answered my questions without hesitation.

9 years ago

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Larry Rop Wayne, MI

We worked with Avant Jones, and answered all our questions and concerns. So far, we are very pleased with our experience with Medical Guardian. I did a lot of research on medical alert systems and your system fits my mothers needs well. Thanks for your help.

9 years ago

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Ann Marie Clark Chevy Chase, MD

It was a pleasure working with Jeff when ordering the alert system for my mother, Mila Smiroldo. He made everything very simple. My review will be a 10+ I'm sure once I actually receive it , set it up and get it activated.

9 years ago

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Susan Maillard Stratford, CT

Ellen Walker was fantastic. She was very informative, kind and friendly. She was a real down to earth person not like some of the other companies that a called. Some sounded like robots and one was even rude, bashing Medical Guardian, he was horrible. Ellen let me take my time deciding which company to choose, answering my many repeat phone calls with patience. Very pleased.

9 years ago

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Gary Madison Peekskill, NY

A professional experience every step of the way. I feel secure and safe. Every single person I have dealt with at Medical Guardian from purchase, to setup, to activation, to testing made me feel like I was in good hands. Service and set up were both super fast and easy.

9 years ago

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Ernie Pepperell, MA

Have had them for a short time (less than 3 months) but have been pleased so far. They have answered all our questions and were very helpful setting up the system. One wish I would have is to have them answer an emergency call quicker than a full 30 seconds. But maybe it was slower because we were just setting the system up at the time. I think this is a very good company to do business with. The cost is in range of other companies offering this type of service. They are very quick sending you the equipment. Took only 3 days. When I requested an extra device I received it in three days also. Impressive!

9 years ago

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Linda Coty Pulaski, NY

Just ordered the Medical Guardian the other day ,so I am still waiting.The salesman called in response to me registering on a website.b T he salesman was persistant in his promises of a call back, without being be a bother or pushy. He was knowlegable about the product as well as an understanding of the needs of the consomer. All & all it has been a good experience.

10 years ago

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Laura Brown Toms River, NJ

Mike was wonderful, so understanding about the situation . My mom had fallen and broken her hip, she couldn't reach the phone . She had to pull herself along the floor, screaming with each movement. I never wanted her to go through that again. She is fiercely independent and I wanted her to keep that while being safe. Thank God I found Medical Guardian and Mike! I now can rest easy knowing my mom is safe.

10 years ago

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Ruth B Hansen Washington, DC

Tye was very pleasant, informative, patient, and answered all my questions politely and fully. I really appreciated talking to him. I had been researching and reading reviews of other companies when he called. I'm looking forward to having the security of an alert if I fall. I'm active, balanced, strong, but 92, so who knows what might happen. . . . .

10 years ago

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stephen gale Carnation, WA

I will know more after we receive the equipment, but on the surface everything reads good. One thing I would like them to offer is a combination unit of the mobile equipment that I am getting and the fall equipment. I know that I can add it later, but I think it would be great if they had a combination of these two at a monthly price somewhere between the two separate pieces of equipment.

10 years ago