Name: Medical Guardian
Rating: 4.1

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Dorothy E Wooley Fort Worth, TX

I had the pleasure of talking with Ashley C. She was very helpful with setting up the best deviced suited for my 85 yr old father. He lives in Calif and I live in Texas. Very reasonable price for a year. Everything was explained in detail. I highly recommend the Medical Guardian!

4 years ago

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ROY A COSSAIRT Boise, ID

They certainly responded quickly and with perseverance after I indicated an interest in their product. I was able to answer the call the third time they called and they answered my questions about pricing and capabilities. I don't need their product at this time as I've been given one with similar capabilities and I note an aware of the product should I need to change.

5 years ago

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Marcia Hain Engle Lawrence, NY

for me it will still take getting used to-It still seems very foreign but I imagine that in time, it will just feel normal. The gentleman I spoke to on the phone was very nice and very professional. My device arrived sooner than I expected, which was very nice and I hope not to need it, but if I should require assistance, my kids feel reassured that it is as close at the "new jewelry"around my neck.

5 years ago

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Curtis Switzer The Colony, TX

Customer Service is very good and not to hard to get hold of. The kit however needs instructions on the equipment. The lock box is a puzzle unless you have used one before. The base station has a switch on the bottom that isn't very obvious unless you are looking for it. The phone line tat comes with the base was plugged into the wrong hole. Good instructions with pictures would be very helpful and cut down on customer service time on line. Volume of the unit is very loud so a volume control would be nice.

5 years ago

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Joy Ulrich Burnet, TX

I have had Medical Guardian for two years , and have excellent service when I need emergency help. My problem is with your customer service. I have had problems with my mobile for months with not being able to get the mobile charged. I put it on the charger, and it will not get a good charge, and as today, it has been on the charger for nine hours and it is NOT charged. This happens often, and when I call customer service, I get the same thing which is no help at all. I am handicapped and feel safe when it works, but most of the time it does not. Customer always tells me to leave it on the charger , and other things that does not help. I wanted to return it and get some brand that works, however, customer service does not seem to care what the problem is, or if I have a working mobile or not. So, please tell me how I get some help with this. I would be hesitant to recommend Medical Guardian because of not being able to get help when needed when mobile fails.

5 years ago

Reply from Medical Guardian

Joy, thank you so much for the review! We are sorry to hear that you are finding your experience to be less than satisfactory. Our Customer Care Team will reach out to you and ensure that your needs are met. If you want to reach out to us sooner then please call us at 1-800-313-1191. Thanks again for your review Joy, and we take your feedback very seriously. Have a great day!

Jun. 4th, 2019

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laura k pittman Poway, CA

Nice people ! really. I did customer service for a company like yours for 30 years so i can appreciate what they do. People are not always nice. They all did a great job. one women in particular named Seaita ( i think ) was really wonderful.

5 years ago

Reply from Medical Guardian

Hello Laura,

We're going to get a toothache from so much sweetness! Thank you so much and we appreciate you as a customer. Thank you for choosing Medical Guardian!

Jun. 3rd, 2019

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Krista K Randles Hutchinson, KS

All phone contacts have been exceptional as far as friendliness, helpfulness, and the desire to "make things right" for my mother. I hope she never has to use the system, but I feel better now knowing that she has Medical Guardian in case she needs it.

5 years ago

Reply from Medical Guardian

Hi Krista,

We hope that your mother never has to use it either but will always be there if she does. Thank you letting us serve you and your mother so that help is just a button press away!

Jun. 4th, 2019

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Dick Wallace Ilwaco, WA

I talked to a very nice lady during the purchase process who was very professional in explaining the various options. Upon receiving the device, it was very easy to install and make the necessary tests. I feel that the user fully understands what is available to her and how she can use the device in case of an emergency.

5 years ago

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Cindy L Henderson, NV

The customer service was nice, however, gave me incorrect info. It was important for us to get a monitor for my dad to use while he was driving or riding a bike. I ordered it and when the package arrived, it was not in there. I called and they told me they had discontinued that several months ago. We would not have gone w/ Medical Guardian if we knew this. We will now need to shop again for a different company that has this device that is necessary. There were problems setting up the device and the person on the phone gave us incorrect info (hooking up to Century Link landline). It not only made the device not work but also cut off their Internet. I did figure it out on my own as the person on the phone just couldn't get what I was telling her. Not happy the speaker needs to be next to the modem as that room is as far away from the master bedroom as you can get.

5 years ago

Reply from Medical Guardian

Cindy, thank you for reaching out. We appologize for the confusion surrounding the initial order and setup for your father. We offer a variety of device options here at Medical Guardian and may have a device better suited to the needs of your father, including multiple devices designed for use both in the home and on the go. If you are interested in hearing more about additional device options, please provide us with the following information. Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, as well as contact information for yourself, we will be in touch. Thanks again for your feedback.

Apr. 1st, 2019

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Lynn d Fortuna, CA

I went with medical guardian because they have amazing reviews, but I was a bit disappointed in my own experience. The salesperson I found to be pushy and I kept having to tell him I needed time to discuss it with my family before agreeing to services. I signed up for their basic service (land line) which is $29.95 a month. I was told they would send me an email in two days with a shipping tracking number. It never came. I called 3 more times over the next two weeks and was promised it would be shipped. It did finally arrive (they ended up sending it over night because of all the hassle). I spoke with 4 different people before the lovely lady made it happen for me. They did offer a month free service and also they offered free equipment protection, so it was nice they tried to make up for the trouble. The other issue I had was they are not very good at keeping track of who is involved. They mixed up the names and genders and got some of the contact information wrong that I had to correct. The other issue is I don’t have any real official paperwork. They didn’t send over a contract with the information on it, or any invoices. Zero information other than an initial email with our Names and information incorrect. The device is now installed and seems like good equipment. The install was easy and the customer service was helpful and friendly. Their customer service people are friendly all around and they are eagar to make you happy, I just think they need to be a little better at follow up and actual paperwork.

5 years ago

Reply from Medical Guardian

Lynn, thank you for your feedback. We're happy that your experience with your Classic Guardian is going well. We are sorry that your initial experience with regards to your paperwork and shipping were less satisfactory. We definitely want to take a closer look at what happened here. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will take a closer look at your complaints. Thanks again for the review and have a great weekend!

Feb. 22nd, 2019

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Kathleen Deibert Herrera Cementon, PA

I gave it 5 stars for the ease of setting it up, At 84, I'm not as adroit as I used to be, But the simple directions allowed me to set up my lock box and my emergency communications making me very proud of myself although, ironically, I'm hoping to never having to use it. Thank you for being there. Kathleen

5 years ago

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Rosemarie Watts Sandy, UT

Delivery was within 19 days by fedex, customer service was well informed the product works fine, however it isn't something I was anxious to have but since I had fallen 2 times in one years time I decided it probably is a good thing to at least try

5 years ago

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peggy Covington, GA

Representative was very helpful and knowledgeable. Directions and information easy to understand. What I didn't like: I waited two weeks after placing the order and paying, for the unit to arrive. Reading the information, I think I will be charged from the day I placed the order, not when it was activated. It was easy to activate the unit, very polite responders.

5 years ago

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Anne North Augusta, SC

Excellent customer service with all of our questions answered on the phone. My family member who wears it hasn't had to use it yet, thankfully. The only difficulty she had was understanding the icons that light up while the device is on the charger.

5 years ago

Reply from Medical Guardian

Anne, thank you for the review. We're happy that your family member is satisfied with her device. Don't hesitate to reply directly to this message if either of you has any additional questions about the functionality of her device. Have a great day!

Jan. 24th, 2019

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Lorena Frederick Brewton, AL

the salesman was extremely courteous and not high pressure but listened to my needs. it was larger than i expected and the cord a little too long even when taken up but it is ok. i will get used to it. i have the charger by my bed and if i have a night when i cannot go to sleep and go to another bed room to read i will take the call button with me. it arrived on the date promised.

5 years ago

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Tony Ballwin, MO

They were friendly and very responsive to my information request. The system was simple to setup after arrival which is perfect for my aging parents! Plus the lockbox was included in the package and arrived with the passcode already set.

5 years ago

Reply from Medical Guardian

Tony, we're happy to be there for your parents. Thanks for the review!

Dec. 11th, 2018

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Debra Ashley Shreveport, LA

Very informative, helpful! Listened to the whys and how of our need for this system. Offered all the answers without ANY pressure! Very impressed with the service, speed of delivery and follow up! Thank you, Medical Guardian for making a difficult time in our lives an easy transition.!

5 years ago

Reply from Medical Guardian

You are very welcome Debra. Happy to help!

Nov. 29th, 2018

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Alan Starost Greenlawn, NY

The customer service representative was helpful and was able to answer all my questions. The set-up was simple and the testing went very well. The representative who answered the testing of the system was professional and courteous.

6 years ago

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James Burke New Rochelle, NY

I would like to thank Joe F for his professionalism, knowledge,and guidance he gave me during this purchace. Once I knew I was going to fet one, after discussing all with Joe, I knew I was going to purchase it from him. I would reccomend Mr. F very highly. I am awaiting my delivery.

6 years ago

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Catherine Quinn Bryn Mawr, PA

It was very easy to set up. I am glad I have the GPS available when I'm on the road. However, I find the case for the GPS very hard to affix to my waistband, I had to manipulate the clip with a screwdriver because my hands and fingers are weak.

6 years ago

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Jim Crawley Forest Hills, NY

So far so good. We ordered the one that hooks up to a traditional landline by mistake. They sent the one for AT&T cellular overnight no charge. We set it up and tested it and everything went well. Everyone was helpful and it's nice to have peace of mind. Best device I hope I never have to use.

6 years ago

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Margaret Chase Livermore Falls, ME

I appreciate Medical Alert since I live alone and feel I have a friend nearby to help if I should fall. The battery doesn't need to be charged every day and that is nice in case I forget one day. I chose the Active Guardian because it is GPS enabled. I like the lanyard because it doesn't come apart at the catch.

6 years ago

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Diane Hughes

Your plan sounds like it should be very good. The salesman I dealt with was very informative about your product and plan. At this time I told him I was unable to cover the monthly expense as I live on a fixed income. This would be a wonderful help to me but it is definitely not more important than food or medicine. Maybe some time in the future. Thank you.

6 years ago

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Don estes Denver, CO

I thought when i talk to martyit was good but waiting a week an half for it get it as of yet i haven't recived it u got the money as soon as i gave the nuber right now im very up set u have my money for a week and half then u send me this survey to c how ur doing this could have been sent . ? in three days

6 years ago

Reply from Medical Guardian

Don, thank you for the feedback. We certainly believe that you will like your device! Please feel free to reply directly to this message with any additional feedback or questions you have about your new unit when it's received. Have a great day!

Aug. 20th, 2018

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Mary Ellen Estock Glenside, PA

I used the Medical Guardian Alert for my elderly neighbor who lived alone and I found it easy to get started, reliable and worth it. It saved my neighbor on about 5 occasions when he took a fall and no one was around. I recommended it to a relative and they are just getting started with it. I’m sure they are relieved to have it.

6 years ago

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Diane Adams South New Berlin, NY

Excellent transaction from initial contact to setting up the system. The agents were all very cordial and helpful. Set-up was easy, took maybe 10 minutes, again, very helpful and cordial. Hopefully, I may never have to use this system but it gives me piece of mind to know I can get help if I need it. Highly recommended.

6 years ago

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Harriet Golden

My 79 year old mother has a Mobile Guardian system and the wrist band stopped working after about a year. She used her spare pendant while the company sent her a new wrist band. They were great to deal with. The operator listened to her...and she is not at all tech savvy. The new wrist band was there 2 days later.

6 years ago

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Francis Las Vegas, NV

I can't rate this system because never I have used it before, but I think is good to pay $ 30.- monthly plus other amount if you use the services but I can't afford to pay $ 200. because I live in Apartment for retired low income. If you have an offer for this kind of people, here I am sure, you will have a lot of customers.

6 years ago

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Chuck

Prompt and courteous feedback when opening the account the follow up on activating the devices was superb clear easy to do and when I asked for an update to a wristwatch type alert it was very reasonable monthly expense came within 2 days I am a very satisfied customer working on his first month I'll provide more feedback later

6 years ago

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I'm not sure whose name? My name? Rebecca

the rep who reached out to me, Michael H., was very informative, courteous, and did an excellent job explaining the product, giving information without being too "pushy". excellent customer service! although it turned out we did not need the product, if in the future we do, I would absolutely call Michael/medical guardian back!

6 years ago

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Amanda

I called several similar companies to check prices and availability of services. After 4 or 5 call backs with more questions, the medical guardian rep. remembered who I was and my specific situation. She was very patient while I made my decision and very helpful through the entire process.

6 years ago

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MBM Naperville, IL

Outstanding in terms of their response when you press the button. However, I had difficulty contacting a representative for a change of address I need to leave a message three times. Apparently, they are experiencing higher than usual call volumes. They should increase their personnel so that one is not waiting on the phone and then leaving a message.

6 years ago

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Paul Gardner Myrtle Creek, OR

gies peice of mind knowing when i leave early in the morning for work my wife will be ok or atleast stands a good chance of survival if somthing should happen where she needed medical and was unable to call or let anyone know this deice detects and calls for help when their is no responce

6 years ago

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Barbara Fort Lauderdale, FL

I really love it. I like that it is affordable, you don't need a land line, you are covered inside & outside & you have a lock box for your house key. it's very important to have the lock box. If & when you press the button & if you are unable to open your door, if you don't have the lock box, then whomever they send would have to break your door down.

6 years ago

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Larry Trpovski Whitmore Lake, MI

Absolutely horrible 1st time experience ! The 1st gentleman I spoke with upon calling to ask/find which product is best suited for my mother and her habits around her very large home and gardens... After a lengthy conversation with questions and answers from both myself and representative. He recommended the complete wrong unit for my mother, did I know at the time it was the wrong unit, "NO" I did not, I solely went on his recommendations as I did not know anything about units available or difference between 1 or other I simply stated what I needed/expected from a unit for my mother and monthly payment was no issue at all, well upon receiving the 1st unit I was not thrilled as it was not everything I wanted for my elderly parent and upon calling Medical Guardian I had no idea this unit would not even work with what my mother does around the home and outside distance to her gardens until person on other end of the phone explained it does nothing what I was asking of him to explain and together after much explanation on his part I did order the correct and 1st and only monitor system I should of had from the beginning. He was very patient and helpful with my frustration and asked if I had explained the 1st time I called what my needs for my mother were..my reply was yes of course as I am to you......He himself couldn't understand why the 1st phone representative I spoke with didn't recommend the unit I ended up asking for...Yes I was quite upset during my conversation with 2nd rep that my mother was not properly monitored/covered with the 1st unit as her 1st garden is over 450 feet away from her home. After it was all settled and I was assured I would be getting the correct unit I didn't even get a call or email with any type of apology from Medical Guardian.....what if ? my mother had something happen that far away from the home by 1 of her gardens ? who would be sorry then for not having the correct monitor....Shame on your rep that handled my original call ! He was not listening to any of my wants and needs for a active senior did he care to listen ? When myself or any customer calls in for a monitoring system we have no idea what we need or want all we can do is explain our needs and it falls on reps ears on what he/she recomends

6 years ago

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Sheryl Grand Forks, ND

I got the alert because I was having health problems. And about a 1/12 months later I had to use it,fell on my driveway and cracked the back of my head open . Not sure how long I will keep it,since I Am well now . I know if I need to get one again this is the one I will get

7 years ago

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gail hine Columbia City, IN

I have had this for 3 months and I like it. I test it every month and right away they respond. when I call customer service about a question they are very polite and helpful. the cord for the pendant I didn't like but its small enough to carry in my purse or pocket. glad I have it. gail hine.

7 years ago

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shellie bruce Lebanon, TN

Had a stroke last year and hit my panic button, they answered immediately and I was in the hospital within a few mins.Due to their fast response, I had no lasting problems from my stroke.Billing is every 3 months and automatic.

7 years ago

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Launa

Sal who was my salesperson was great.He had a great knowledge of the product and how it worked. Friendly,patient kind. Easy to set up. people who connected the service were very helpful and answered all questions. Love the wrist band. The base unit is nice looking but the lights were a little bright.

7 years ago

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Martha Parcels Marysville, OH

I chose Medical Guardian because of the distance it covers. I live in a condo and my mailbox is about 300 feet from my front door. I went to the mailbox and pushed the alarm and it worked. I am confident if I would need help when out, help will be there!

7 years ago

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Bonnie Sassman

I was very pleased with the courteous & professional manner shown by sales & customer service personnel. They answered all my questions completely & promptly. Set up of the Classic Guardian system was very simple and easy to use. Sales representative was patient with us, not pressuring us into a decision. Customer service was friendly and informative with additional questions we had. A great experience so far!

7 years ago

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Mike McFerrin Shelbyville, TN

Extremely pleased so far. Install was simple and straightforward. Product was as advertised. Customer service was exceptional! My only complaint was the packing of the equipment! Base and wrist button came out of bubble wrap during transit. Box was too big and very poorly packed. I'm surprised everything still worked!

7 years ago

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Phyllis Weaver Benton, AR

My husband found Medical Guardian purchased the service for me because I broke both of my wrists. He said that the representatives were very nice to work with. We got the necklace that you just touch it if you fall or whatever. It has been absolutely great to have.

8 years ago

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Hope Coleman San Diego, CA

My son was concerned about me falling because my husband passed away and I live alone. I've been pleased with the equipment so far. I wear my wristband all the time. I did have one accident where I bumped it and the Medical Guardian reps where very nice when they called. I'd give Medical Guardian a 10 and recommend it to my friends.

8 years ago

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Elizabeth Morris Austin, TX

My son and daughter were looking on the computer and thought that this would be best for me. I'm 97 years old going on 98 next month and they decided that I shouldn't live by myself without some kind of warning. I was very much against it but I got it. So far, I wear it but haven't had to use it yet. We haven't had any problems with it so far.

8 years ago

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Emily Wassow Las Vegas, NV

My grandmother saw a Medical Guardian commercial and told me about it. She lives alone and is afraid of falling so we bought it for her. She has the landline connection with the help button. The company has been awesome to work with, and the product is very easy to use. We would recommend the to anybody.

8 years ago

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Bonnie Bell Walsenburg, CO

Doing a search on the internet helped me first come across Medical Guardian. I can't remember which service I signed up for but it is for my mom. It's the device that goes on the head and there is a little blue one on the house. So far, the service has been good and the product has been very easy to use.

8 years ago

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Anthony Marande Hull, MA

I first heard about it on television. I then did some research on the internet. I ended up getting the one around my neck with the communicator and the rotator. My loved one decided I need this service because I am retired live in the wilderness of Michigan so she insisted I get one. Currently I am 90% satisfied with the system. Everything has been extremely simple. The only frustrating thing is when I am in my shop I do not get a signal.

8 years ago

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Madeline Fecteau Kennebunkport, ME

I decided to get medical guardian for my mom after seeing a tv ad, I think. We purchased the one for around the neck and the watch. We decided to get it for my mother because nobody lives with her. So far the experience has been excellent.

8 years ago

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Fran and Carlie Rockwell, AR

I first heard about the company through a magazine, I believe. So far the experience has been fine. There have been no problems. The setup was very easy and straightforward. Currently I do not have any feedback for the company.

8 years ago