Name: Medical Guardian
Rating: 4.5

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Marilyn Rice Houston, TX

I really haven't had to use it, but I think that the box that it comes with is not great. The thick red and green light is pretty intrusive. I'd rather have something smaller. I mean, it does look like it will work, but it's annoying.

8 years ago

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Wilfredo Rodriguez New Port Richey, FL

Prompt response to service/parts needs. when you test your system thier employees are very courteuos and willing to assist.

8 years ago

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Virginia Taylor Altus, OK

Even though I haven't had a reason to use it, I once accidentally pressed it. The response then was immediate. It is very convenient and easy to use.

8 years ago

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Margaret Achefon St Cloud, MN

The device is a bit too sensitive. I set it off accidentally when trying to open a jar and I've been a bit apprehensive about it ever since. However the lady that responded to my call was very kind and understood the situation.

8 years ago

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Moon Jo Surprise, AZ

The customer support is very good. The device may be okay for people who like to travel outside but if you stayed inside your home I don't think that it's that useful.

8 years ago

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Marcia Venice, FL

I called, rec'd a call back from a well spoken gentleman who answered all my questions and then expertly guided me through the enrollment.

8 years ago

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Sally Drexel Hill, PA

Haven't needed to use it yet and hopefully never will! Spoke with someone during the set up and had a lovely conversation so I know there are caring people available

8 years ago

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Darcy Crist Hesperia, CA

Their representative are well inform, polite and they answered all my questions. I've never needed to use it, but I use it everyday, just into case of an emergency.

8 years ago

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Ola Ptts Oxford, KS

I saw it advertised on television and I called their representative, they were very courteous. I've been with it for a while now but it's been going fine.

8 years ago

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Gail Marina, CA

Signing up and making the payment was easy. We haven't had an opportunity to use it, so I can't really say how the actual service will be. I'm comfortable in the fact that my 98 year old mother has it in her home. We'll see how it goes when an emergency arises. Thanks,

8 years ago

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Verified Customer

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Good concept

I use my medical guardian device because I ride horseback in remote areas alone. Initially I was given the impression that this was done by satellite and will pick up anywhere. I found out it's on an AT&T line which is sporadic in coverage

8 years ago

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Corlene Sacramento, CA

They were there to set me up with what I needed. And now I can go where I want and feel safe and my children feel comfortable with what I chose.

8 years ago

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June H

reasonable, up front costs, no hidden fees. Felt confident when my mom had it on and I knew she could get help right away

8 years ago

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Elese I

On the ball really there even when it was a mis dialed call. They follow up and they keep on the line to make sure you are ok.

8 years ago

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Kathleen

It works great but would like a smaller Guardian to hang around the neck. I will look in my papers as I may have over looked info about getting that type.

8 years ago

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Joyce T

I never have used it in an emergency, but when doing tests response time has been good. I feel that I am fully covered for an emergency

8 years ago

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Warren D

I've been told several times they are sending me a lockbox and have never done it. I am tired of asking. The service itself is good and it does what it says it will even if the sales people do not.

8 years ago

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Alvina S

I think they are very good, but what happens when the power goes out? I had it happen and it was out for an hour and a half. I realize the machine holds a charge for 2 hours.

8 years ago

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Darlene M

I feel safer with the necklace on when I am at home. However, I don't remember to put the mobile in my purse when I leave the house and really do not feel I need it.

8 years ago

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Joann S

I feel so safe with this system and have not had any problems with it.I know that living alone is the reason I NEEDED this in my home. God Bless!!!!

8 years ago

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Vickie J

It's nice to know some one is here for me if I needed help. Plus when I first talked to the guy about the company he was very nice alot of people aren't that way

8 years ago

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Verified Customer

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Marlene G

I noticed your response time from the time my wife's unit goes off to the time she hears from you is almost immediate. Thank you.

8 years ago

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Gail M

I have not had to be in need of help, so have only a testing use to go on. From my test use I feel a response from ur operator should be after the second auto response.

8 years ago

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Barbara Quimby Auburn, CA

I'm very satisfied with it! I wear it regularly, and although I haven't used it yet, Medical Guardian has offered a very positive experience.

8 years ago

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Elise Hiller Malvern, PA

They called quickly when they sensed there was a fall. Fortunately, there wasn't one, but they were polite and professional. Keep improving!

8 years ago

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Jeffrey Hess Abingdon, MD

The time I spoke to the representatives, everything went smoothly. Although I haven't had to use it, I wear the device 24/7, wherever I go, just in case.

8 years ago

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Anonymous Pittston, PA

When I called Medical Guardian's customer service, it took them a really long time to answer. If the fire department is knocking on the door and they have to call them, it's going to take long to get an answer.

8 years ago

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Donna Glidewell Green Valley, AZ

Since my family is far away, I wanted to feel protection. I've only spoken to a couple of representatives, and they've all been good. I have the devices with me, but fortunately, I haven't had to use the actual service.

8 years ago

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Gene Goldberg Baltimore, MD

I pushed the button after taking a fall, and within 10 minutes, the EMT's were here. The representatives ask a lot of questions, but they've been very courteous.

8 years ago

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Matthew Ross Renton, WA

All of their people are great! Although I haven't had the chance to use it, I usually take the devices with me wherever I go.

8 years ago

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Ona Hurley Malden, MA

I take it wherever I go you know and if I need it I know I have something. I haven't used it yet though and I only spoke with them when I received it - and it was fine.

8 years ago

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Robert Ratigan Ellenburg Depot, NY

We've only used it for testing so far, but I can certainly say that their agents are good and very professional. It's been a great experience.

8 years ago

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Jim Stresenreuter La Luz, NM

I haven't had to use yet, but I have it with me all the time, just in case. My only suggestion would be that they should add more information on how to handle it when the power goes out.

8 years ago

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Margaret Vero Beach, FL

I haven't it for long, but I think they should call me to see how I'm doing. It'd be great if they contact me, every now and then, to make sure it's working.

8 years ago

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Yvonne Mitchell Placentia, CA

I'm a very busy person, and since the cord was too long, it hit things and reported that I had fallen. My daughter helped me change the length of it, but they should change the length of the string from the beginning.

8 years ago

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Anonymous Elkton, MD

My mother wears the device around the house. I got it for her because she's alone and we needed to ensure her safety. She has not had to use it yet., but the reps we spoke to were very helpful and very pleasant.

8 years ago

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Lily Cazares San Antonio, TX

The rep was a very helpful, yet cordial person. I would certainly recommend this system for anyone in an older age range.

8 years ago

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Robert Kelly Omaha, NE

The paramedics came over the one time I used it. I had fallen in the bathroom and couldn't get up. They've been helpful every time I've spoken to them.

8 years ago

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Barbara Place Northville, MI

It's very simple to use. I wear it 24/7, and if there's a problem, I just push the button in my arm and somebody answers.

8 years ago

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Barbara Hiers Cleveland, GA

Of the two people we worked with, one was good and one was bad. We'd also suggest that they put out a decent manual of how to use it, with a readable font. We got it for my wife because she had a fall, and we wanted to be alert to any similar incident, but we haven't used it yet. They sold it to us, and It's been activated.

8 years ago

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Alan Klinefelter Dalzell, SC

I purchased Medical Guardian for my dad; he falls from time to time. Speaking to them was good, I didn't have a problem with them. Thank goodness he hasn't had to use it yet.

8 years ago

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Elaine Tachdjian La Verne, CA

Everything went very smooth with them. Their customer service agents explained everything, and sent the devices on time.

8 years ago

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Sonja Spier Naples, FL

We've had a positive experience working with Medical Guardian's representatives. We got the device for my mother to use every day as a safety item, and we test it every week.

8 years ago

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Dorrie Landry Fort Belvoir, VA

I already had another one before, but you couldn't speak into the button like this one. Plus, I can take it with me to different states, so that's good. Besides that, I think the pendant is way too large.

8 years ago

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Lois Hicks Granbury, TX

My mother was happy with the experience. She called to get it set up and everything went well, so she was happy with them. Everything just seems to be working fine.

8 years ago

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Betty Bennett Hemet, CA

It's a great service! The representatives were fantastic, and although I've never used it, it's been a very positive experience so far.

8 years ago

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Bridget Basta Cleveland, OH

I'm happy I have it with me! I bought this over the phone, and the representative was good. He was kind of pushy, but I eventually gave in and purchased it. It makes me feel safe now!

8 years ago

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Terry Wyatt Gainesville, TX

The Sales Representative filled me in on the details of how it works, and how to use it. I've only had to test it, but thankfully not for an emergency. They did make the commitment of sending me a fire proof lock box if I paid 2 months in advance. To this day, I haven't received it.

8 years ago

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Helen Michalewicz Crawford, TX

My satisfaction with Medical Guardian is 50/50. We tried to use it 6 weeks after mailing in all the paperwork they required, and they had never entered the phone numbers of our contacts. They ended up calling an ambulance instead. They system itself was okay.

8 years ago

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Don Sielaff Louisville, KY

Installing it was easy and the people on the phone were very professional. They walked me through the whole process. Everything has was excellent!

8 years ago