Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Nancy Dorr

My daughter picked it for me. I haven't had to use it but it's handy and always there for me if I need it. I do think the price is a little high...

7 years ago

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J.G. Weatherford, TX

I researched on the internet and got it for my mother. They are very dependable and the device always works. It's also comfortable.

7 years ago

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Anonymous Cincinnati, OH

My situation is kind of unique since I live in a house that has 4 levels. Unless I'm in the middle of the house, the signal from the thing doesn't get picked up when I push the button. Right now, it's just useless. I would probably need at least 2 boxes to cover the whole house. Because of that, I don't think I'll renew it.

7 years ago

Reply from Medical Guardian

Hello, we appreciate your feedback. We would like to check the type of unit you are using to better assist you with your signal concerns. We can have one of our Customer Care Specialists reach out to you. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. Thanks!

Mar. 27th, 2018

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Anonymous Williamson, NY

My family decided to get this for me. I had to use it once when I fell in my garage. It was very cold at the time, but they were right there for me. It's worthy every penny.

7 years ago

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Anonymous

I was familiar with them and their price looked good, so I got it for my mother who lives alone. The device is good. There was one time when we got a false alarm from the button and they called my mother to check on her.

7 years ago

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Emma Peshkur Seattle, WA

We never hesitate to call them when we need it. The device is excellent and there's no delay when we call. It's all fine.

7 years ago

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Virginia Sawyer Beverly Hills, FL

My children picked this for me. The device is very simple, not complicated at all. I use the watch or the necklace every day. They did fine when I had an accident.

7 years ago

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M.W. Bakersfield, CA

I saw it advertised on TV and decided to try it. Fortunately, I haven't had to use it, but so far things have been good.

7 years ago

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Wilson Cantwell San Antonio, TX

I don't like their customer service...I called them once on a Friday to ask them about the maintenance of my thing but it wasn't until the next Monday that I got a call back about it.

7 years ago

Reply from Medical Guardian

Wilson, thank you for reaching out. We apologize for your frustrating experience when reaching out to our Customer Care team recently. We have been experiencing high call volume as of late, but have worked to address this. You should have an easier time reaching out in the future. Have a great evening!

Mar. 22nd, 2018

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Bruce Roby Tracy, MN

I just searched it on the internet and found it was represented as the best possible one. When I get up in the morning I put on, and before I go to bed I take it off.

7 years ago

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Frank Apito

I've had a couple and I like Medical Guardian better. It's comfortable, and they are very good at customer service. If I had a friend that needed it I would ask them if they were interested.

7 years ago

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Elizabeth Malone Greensboro, NC

I've only used it one time when I fell and couldn't get up. I got an immediate response and help. My daughter chose it for me, and it really gives me peace of mind, just knowing that I have it.

7 years ago

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Kathryn Johnson Davenport, FL

I don't like it because it's pretty heavy. I'd rather have a watch or pendant or something. I've never had to use their support; I just have the device. I just don't understand why you have to put it in the charger for 4 hours a day when the charge is supposed to last for 5 days.

7 years ago

Reply from Medical Guardian

Kathryn, thank you for the feedback. Regarding your Active Guardian, we recommend charging it daily to ensure that you are starting with a full charge every day and never go unprotected. While the battery should last quite a bit longer, it is best practice to charge daily so that it is not forgotten. Feel free to reply directly to this message if you have any other questions or concerns. Have a lovely evening!

Mar. 21st, 2018

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William Casarella Atlanta, GA

I didn't really think this company was the best one for me, and I found that it actually wasn't. I got it mainly because my wife and family said that I should. I've never had to use it. I just don't need it, because I have other devices which are more convenient, like an Apple watch and an iPhone that I have with me all the time. They're more effective than the Medical Guardian. I just don't think that it's necessary if you have those other devices.

7 years ago

Reply from Medical Guardian

William, thank you for your feedback. iPhones and Apple watch are great products, but they are not tailored specifically to the needs of many older adults. We're happy that they work for you, but hope to offer a simpler alternative for those that seek it. Thanks again for the review and have a lovely day!

Mar. 21st, 2018

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Anonymous

I have another one that I wasn't appreciative of. This one here runs on AT&T, and I don't get a signal here on AT&T. I can't get a signal at my home, so unless I'm out, it's pretty useless to me. I haven't had to use it, but if I do it at home, I don't get a signal from it. That is pretty bad.

7 years ago

Reply from Medical Guardian

Thank you for the review. You are correct that our devices run off of AT&T cell towers. If there is not sufficient coverage in your home you may have difficulty using the device. If you would like us to look into your situation more thoroughly, please reply directly to this message with your name, address and phone number. Any provided information will not be posted publicly. Thanks again for the feedback!

Mar. 21st, 2018

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Janet Brockport, PA

Does everything they promised. I especially like the waterproof bracelet I can wear everywhere. And it dries really quickly.

7 years ago

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Psalmist Menomonee Falls, WI

The product is well made however we were charged on our credit card 4 times for one unit. We couldn't get in touch with customer service after several attempts and finally sent an email to cancel and then we got a response. T

7 years ago

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Lynn Watt Hornell, NY

I wish we could speak into the wristbands/necklaces that have the call buttons; only the base unit communicates, so you have to place it strategically in the house and hope everyone will hear sufficiently when needed

7 years ago

Reply from Medical Guardian

Lynn, thank you for reaching out. In a situation where a button is pushed but one of our operators cannot hear you, they will assume that an emergency is occurring and act accordingly. Generally, this process would include a call to the user's primary phone number and then to EMS if no contact is made. This ensures that help is received in a timely manner, even if the user is not able to speak through the device. Feel free to reply directly to this message if you have any other questions or concerns about how this process works. Have a great day!

Mar. 22nd, 2018

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Joann Nazworthy Rancho Cordova, CA

I fell and from the time I pushed my necklace button until the fire Dept was picking me up off the floor was 15 minutes.

7 years ago

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Linda Rousseau Waxahachie, TX

getting response after a head injury in my garage my call button would not respond and after some one else took my button in my house it took about 5 minutes before my call was answered. When I check in each month I feel that it take too long for the call to be answered. What good is this device in an emergency.

7 years ago

Reply from Medical Guardian

Linda, thanks for reaching out. Looking into your account it appears that we were able to successfully swap you out for a new device that you activated today. We hope that this has resolved your previous concerns about response time. Please feel free to reply directly to this message if you have any other questions or concerns. Have a lovely evening!

Mar. 22nd, 2018

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Rosemary Las Vegas, NV

Responded quickly to a false accident since no answered they Cale to the house and very sincere not a complained even it a false alarm

7 years ago

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Beatriz Dcosta Miami, FL

i had an emergency last year, your team took care of all, as my english was not very good at the time of the emergency they calm me down in spanish and were was able to get rescue to my apartment and take me to the hospital almost immediately, also took the time to let my son know i had an emergency and was ibeing transported to Aventura Hospital.

7 years ago

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Anonymous Clifton, VA

Guardian immediately called emergency services when button was accidentally pressed and no client response was received.

7 years ago

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Kathy Smith Orangeburg, NY

Very courteous and patient when my Mother accidentally sets off the alert. And quickly responded when she did require an ambulance

7 years ago

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Anonymous Raleigh, NC

I had to use it one day when I had a heart problem. They answered me right away and gave me a good response. I'm glad to have it, I feel protected.

7 years ago

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Robert Piper Bryan, OH

I got it because it's the best. I haven't had to use it but I've tested it several times. The results I get are very good and it seems to work well.

7 years ago

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Elaine Fishbaudh Davisburg, MI

My daughter got it for me, and I have used it a couple of times when I have fallen and I couldn't get up. They got to me right away.

7 years ago

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Richard Buffolino Howard Beach, NY

We used it when my uncle was having breathing problems. It was very easy to just push the button and they responded really fast.

7 years ago

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Jodeen Aven Pearland, TX

I got it just because I wanted to give it a try. I'm very healthy so I haven't had to use it except for when I pushed it by mistake. They're not very friendly though and having it makes me more nervous than anything. It doesn't give me a lot of comfort.

7 years ago

Reply from Medical Guardian

Jodeen, thank you for reaching out. We're happy to hear that you've been healthy and hope that this remains the case. We're unhappy however that you feel your customer service experience has been less than satisfactory. We will be reaching out to discuss your concerns to see if there is anything we can do to address them. Have a lovely day!

Mar. 21st, 2018

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Sherry Gallatin Santa Clara, CA

We got it for my wife since they had the features that we wanted and seemed reliable enough. It's very convenient and I haven't had any issues with them.

7 years ago

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I. C. Merced, CA

It's a very wonderful program, and I think that anybody who has a problem of any kind should have it. They've always been there when I needed it.

7 years ago

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Patricia Brunner Bethel Park, PA

It's easy to wear. My kids picked it out for me. It went off and I didn't even know. When they got in touch with me, they fixed it right away.

7 years ago

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Gerard Lozeau

I live alone and I'm 96 year old. I think it's very, very handy, and I know that it'd be easy if I needed help. I'm very happy with everything.

7 years ago

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Anonymous Bristow, VA

I picked it out after reading ratings and reviews online. I have not had to use it so far, but whenever I do testing they're very courteous.

7 years ago

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V. B. Moscow, PA

It's convenient, and they're very trustworthy, but the cord irritates my neck. My daughter got it, and I've never had to use it.

7 years ago

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Liza Czeizinger Menifee, CA

It has the features I was looking for. I use it through the night. The customer support is good, and the device itself is very good.

7 years ago

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P. J. & O. J. Ludington, MI

I was looking at a newspaper article, or something that was rating different services, and it was rated pretty high. My pendant is too long, and I can't figure out how to shorten it. That's my biggest issue.

7 years ago

Reply from Medical Guardian

Thanks for the review. Regarding your pendant, we can have a member of our Customer Care team reach out to help you adjust it. If you would like us to reach out, simply provide your name, phone number and address for us to locate your account. Alternatively, some customers customize their devices by removing the existing cord and adding their own. Feel free to do so if you wish. If you do reach back out, know that any information you share in your response will not be posted publicly. Have a lovely day!

Mar. 19th, 2018

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Ann Bryant Springfield, TN

My daughter researched it online, and it had some of the best qualities that we were looking for, at a reasonable price.

7 years ago

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Pamela Mathers Lodi, CA

I decided on them based on their customer support. It's very helpful, and I like that you can get the device wet without any issues.

7 years ago

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Carol Schneider Berea, OH

I liked that it goes with me out into the world, not just around my house. I've only tested it, but one time when I called them to test it, it took quite a while for someone to answer.

7 years ago

Reply from Medical Guardian

Carol, thanks for reaching out. With regards to reaching out to our Customer Care team, we have been experiencing high call volume as of late. We have taken action to address this additional volume and you should notice improvements if you ever need to reach out to us again in the future. Additionally, feel free to respond directly to this message if you have any other questions or concerns. Have a lovely day!

Mar. 19th, 2018

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Geraldine Lenarcic Utica, MI

I found it via internet search and chose them based on that. Haven't used it yet, just normal everyday usage. It's easy to setup and use, but once you activate it, their customer service is very unresponsive.

7 years ago

Reply from Medical Guardian

Geraldine, thank you for the review. With regards to reaching out to our Customer Service, we have been experiencing high call volume as of late. We have taken action to address this and you should notice improvements if you need to reach out to us again in the future. Feel free to respond directly to this message if you have any other questions or concerns. have a great week!

Mar. 19th, 2018

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Tina Moore Winchester, TN

Probably the cost was my main motive for getting this one for my sister. She's had no problems with it. We appreciate their quick turnaround.

7 years ago

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Harvey &

I looked it up and they have the best reviews. I wear it all the time, because it gives me constant protection if I fall ill.

7 years ago

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Mary Jo Vincennes, IN

We found it on the internet. it works well. One time my mom pushed the button and people called me. They had a quick response.

7 years ago

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Phil Lupo Mount Prospect, IL

I like their reps; they answered all my questions as needed. Fortunately I never have had to use the device, and I've never had a problem with it.

7 years ago

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Elizabeth Bev

My family decided it was the best device. I'm fine with it. I wear it from the time I get up in the morning, all day. I'm comfortable with it, and I feel safe with it.

7 years ago

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Kay Macdermott Hyde Park, NY

My daughter looked it up on the computer. She didn't like that I live here alone when she's so far away. I would recommend it; I feel a lot safer.

7 years ago

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Patricia Loaiza San Diego, CA

I got it since another friend of mine has it. I think they should have the information on your health at the company, not just at your house. If you call for an emergency, they should know what to tell the people that are going to go to help you.

7 years ago

Reply from Medical Guardian

Patricia, you are correct that we don't currently offer the option to store your health information in our database. However, we do currently provide EMT cards with all purchases that you can update with appropriate medical information to put on your fridge. In an emergency situation, we will inform emergency responders of the EMT card location, providing them with potentially valuable information in the process. Feel free to reply directly to this message if you have any additional questions about this process or any other questions. Thank you for the review and have a great weekend.

Mar. 16th, 2018

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Julie Fore St Louis, MO

I didn't do research or anything, I just picked it. They've answered whenever we test the button and it still works, it hasn't broken yet.

7 years ago

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Anne Laliberte

I got it since it was the one with least restrictions. I did accidentally use it once and got a response within thirty seconds.

7 years ago