Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Lynn Mckinney Columbia, MO

It was my daughter's decision to get it. I check it once a month and they always answer. I only wish it wasn't so bulky.

6 years ago

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Irma Lowe Highland, CA

I needed something so I when I saw an advertisement for it I just went for it. It's very convenient. On a typical day, I just wear the button around my neck in case I need it.

6 years ago

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John And Virginia Kemp Milford, OH

I purchased it for my parents. The device is supposed to have a fall sensor feature, but that apparently doesn't work. The one time that we could've used it when my mother fell, the fall sensor didn't detect it and they didn't respond. I can't get through to them if I call them with a phone either.

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your Mother's experience with our fall detection pendant. We would be happy to speak with you regarding your parents' Home Guardian unit. We were experiencing a high call volume a few weeks ago however, we have taken some steps to address this matter. We will have one of our Customer Care Specialists reach out to your parents' shortly to discuss the fall detection pendant. We appreciate your feedback.

Mar. 28th, 2018

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jvh Port Jefferson Station, NY

great product, no high pressure sales just a professional explanation, product was delivered two days later than promised i was credited for my overnight charge

6 years ago

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JMcNelly Ormond Beach, FL

I like it the product very much. Easy to setup, and the button around the neck is close in case of an issue. I just have not needed it yet, which is good.

6 years ago

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Peggy Kraus Southampton, NY

So far haven't needed to use the devise. In the early stage the device went off accidentaly and this was a nuisance since it was late at night,waking up my son who ldoes not live with me.

6 years ago

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Stephanie- granddaughter of customer

There is always room for improvement. Thank goodness we haven't had to make use of it but I suggest that they do 3 or 6 month test call reminders to test the unit/batteries.

6 years ago

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David Maggie Valley, NC

The price was the main reason I picked them. I've needed to call them several times and it works. They've always met my needs.

6 years ago

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Joyce Blackmon Memphis, TN

I saw it rated well in the AARP magazine, so I got it. I sort of discovered them after I had the need for it but since then I haven't had a reason to use it. I feel comfortable with it though.

6 years ago

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Nancy Walkenford

I have not had to use it, except for when I do my monthly call to verify that it works. I think they could answer faster to those tests...

6 years ago

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Nancy Dorr

My daughter picked it for me. I haven't had to use it but it's handy and always there for me if I need it. I do think the price is a little high...

6 years ago

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J.G. Weatherford, TX

I researched on the internet and got it for my mother. They are very dependable and the device always works. It's also comfortable.

6 years ago

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Anonymous Cincinnati, OH

My situation is kind of unique since I live in a house that has 4 levels. Unless I'm in the middle of the house, the signal from the thing doesn't get picked up when I push the button. Right now, it's just useless. I would probably need at least 2 boxes to cover the whole house. Because of that, I don't think I'll renew it.

6 years ago

Reply from Medical Guardian

Hello, we appreciate your feedback. We would like to check the type of unit you are using to better assist you with your signal concerns. We can have one of our Customer Care Specialists reach out to you. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. Thanks!

Mar. 27th, 2018

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Anonymous Williamson, NY

My family decided to get this for me. I had to use it once when I fell in my garage. It was very cold at the time, but they were right there for me. It's worthy every penny.

6 years ago

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Emma Peshkur Seattle, WA

We never hesitate to call them when we need it. The device is excellent and there's no delay when we call. It's all fine.

6 years ago

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Anonymous

I was familiar with them and their price looked good, so I got it for my mother who lives alone. The device is good. There was one time when we got a false alarm from the button and they called my mother to check on her.

6 years ago

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Virginia Sawyer Beverly Hills, FL

My children picked this for me. The device is very simple, not complicated at all. I use the watch or the necklace every day. They did fine when I had an accident.

6 years ago

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M.W. Bakersfield, CA

I saw it advertised on TV and decided to try it. Fortunately, I haven't had to use it, but so far things have been good.

6 years ago

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Wilson Cantwell San Antonio, TX

I don't like their customer service...I called them once on a Friday to ask them about the maintenance of my thing but it wasn't until the next Monday that I got a call back about it.

6 years ago

Reply from Medical Guardian

Wilson, thank you for reaching out. We apologize for your frustrating experience when reaching out to our Customer Care team recently. We have been experiencing high call volume as of late, but have worked to address this. You should have an easier time reaching out in the future. Have a great evening!

Mar. 22nd, 2018

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Bruce Roby Tracy, MN

I just searched it on the internet and found it was represented as the best possible one. When I get up in the morning I put on, and before I go to bed I take it off.

6 years ago

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Frank Apito

I've had a couple and I like Medical Guardian better. It's comfortable, and they are very good at customer service. If I had a friend that needed it I would ask them if they were interested.

6 years ago

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Elizabeth Malone Greensboro, NC

I've only used it one time when I fell and couldn't get up. I got an immediate response and help. My daughter chose it for me, and it really gives me peace of mind, just knowing that I have it.

6 years ago

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Kathryn Johnson Davenport, FL

I don't like it because it's pretty heavy. I'd rather have a watch or pendant or something. I've never had to use their support; I just have the device. I just don't understand why you have to put it in the charger for 4 hours a day when the charge is supposed to last for 5 days.

6 years ago

Reply from Medical Guardian

Kathryn, thank you for the feedback. Regarding your Active Guardian, we recommend charging it daily to ensure that you are starting with a full charge every day and never go unprotected. While the battery should last quite a bit longer, it is best practice to charge daily so that it is not forgotten. Feel free to reply directly to this message if you have any other questions or concerns. Have a lovely evening!

Mar. 21st, 2018

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William Casarella Atlanta, GA

I didn't really think this company was the best one for me, and I found that it actually wasn't. I got it mainly because my wife and family said that I should. I've never had to use it. I just don't need it, because I have other devices which are more convenient, like an Apple watch and an iPhone that I have with me all the time. They're more effective than the Medical Guardian. I just don't think that it's necessary if you have those other devices.

6 years ago

Reply from Medical Guardian

William, thank you for your feedback. iPhones and Apple watch are great products, but they are not tailored specifically to the needs of many older adults. We're happy that they work for you, but hope to offer a simpler alternative for those that seek it. Thanks again for the review and have a lovely day!

Mar. 21st, 2018

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Anonymous

I have another one that I wasn't appreciative of. This one here runs on AT&T, and I don't get a signal here on AT&T. I can't get a signal at my home, so unless I'm out, it's pretty useless to me. I haven't had to use it, but if I do it at home, I don't get a signal from it. That is pretty bad.

6 years ago

Reply from Medical Guardian

Thank you for the review. You are correct that our devices run off of AT&T cell towers. If there is not sufficient coverage in your home you may have difficulty using the device. If you would like us to look into your situation more thoroughly, please reply directly to this message with your name, address and phone number. Any provided information will not be posted publicly. Thanks again for the feedback!

Mar. 21st, 2018

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Janet Brockport, PA

Does everything they promised. I especially like the waterproof bracelet I can wear everywhere. And it dries really quickly.

6 years ago

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Psalmist Menomonee Falls, WI

The product is well made however we were charged on our credit card 4 times for one unit. We couldn't get in touch with customer service after several attempts and finally sent an email to cancel and then we got a response. T

6 years ago

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Lynn Watt Hornell, NY

I wish we could speak into the wristbands/necklaces that have the call buttons; only the base unit communicates, so you have to place it strategically in the house and hope everyone will hear sufficiently when needed

6 years ago

Reply from Medical Guardian

Lynn, thank you for reaching out. In a situation where a button is pushed but one of our operators cannot hear you, they will assume that an emergency is occurring and act accordingly. Generally, this process would include a call to the user's primary phone number and then to EMS if no contact is made. This ensures that help is received in a timely manner, even if the user is not able to speak through the device. Feel free to reply directly to this message if you have any other questions or concerns about how this process works. Have a great day!

Mar. 22nd, 2018

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Joann Nazworthy Rancho Cordova, CA

I fell and from the time I pushed my necklace button until the fire Dept was picking me up off the floor was 15 minutes.

6 years ago

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Linda Rousseau Waxahachie, TX

getting response after a head injury in my garage my call button would not respond and after some one else took my button in my house it took about 5 minutes before my call was answered. When I check in each month I feel that it take too long for the call to be answered. What good is this device in an emergency.

6 years ago

Reply from Medical Guardian

Linda, thanks for reaching out. Looking into your account it appears that we were able to successfully swap you out for a new device that you activated today. We hope that this has resolved your previous concerns about response time. Please feel free to reply directly to this message if you have any other questions or concerns. Have a lovely evening!

Mar. 22nd, 2018

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Rosemary Las Vegas, NV

Responded quickly to a false accident since no answered they Cale to the house and very sincere not a complained even it a false alarm

6 years ago

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Beatriz Dcosta Miami, FL

i had an emergency last year, your team took care of all, as my english was not very good at the time of the emergency they calm me down in spanish and were was able to get rescue to my apartment and take me to the hospital almost immediately, also took the time to let my son know i had an emergency and was ibeing transported to Aventura Hospital.

6 years ago

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Anonymous Clifton, VA

Guardian immediately called emergency services when button was accidentally pressed and no client response was received.

6 years ago

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Kathy Smith Orangeburg, NY

Very courteous and patient when my Mother accidentally sets off the alert. And quickly responded when she did require an ambulance

6 years ago

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Anonymous Raleigh, NC

I had to use it one day when I had a heart problem. They answered me right away and gave me a good response. I'm glad to have it, I feel protected.

6 years ago

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Robert Piper Bryan, OH

I got it because it's the best. I haven't had to use it but I've tested it several times. The results I get are very good and it seems to work well.

6 years ago

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Elaine Fishbaudh Davisburg, MI

My daughter got it for me, and I have used it a couple of times when I have fallen and I couldn't get up. They got to me right away.

6 years ago

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Richard Buffolino Howard Beach, NY

We used it when my uncle was having breathing problems. It was very easy to just push the button and they responded really fast.

6 years ago

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Jodeen Aven Pearland, TX

I got it just because I wanted to give it a try. I'm very healthy so I haven't had to use it except for when I pushed it by mistake. They're not very friendly though and having it makes me more nervous than anything. It doesn't give me a lot of comfort.

6 years ago

Reply from Medical Guardian

Jodeen, thank you for reaching out. We're happy to hear that you've been healthy and hope that this remains the case. We're unhappy however that you feel your customer service experience has been less than satisfactory. We will be reaching out to discuss your concerns to see if there is anything we can do to address them. Have a lovely day!

Mar. 21st, 2018

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Sherry Gallatin Santa Clara, CA

We got it for my wife since they had the features that we wanted and seemed reliable enough. It's very convenient and I haven't had any issues with them.

6 years ago

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I. C. Merced, CA

It's a very wonderful program, and I think that anybody who has a problem of any kind should have it. They've always been there when I needed it.

6 years ago

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Patricia Brunner Bethel Park, PA

It's easy to wear. My kids picked it out for me. It went off and I didn't even know. When they got in touch with me, they fixed it right away.

6 years ago

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Gerard Lozeau

I live alone and I'm 96 year old. I think it's very, very handy, and I know that it'd be easy if I needed help. I'm very happy with everything.

6 years ago

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Anonymous Bristow, VA

I picked it out after reading ratings and reviews online. I have not had to use it so far, but whenever I do testing they're very courteous.

6 years ago

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V. B. Moscow, PA

It's convenient, and they're very trustworthy, but the cord irritates my neck. My daughter got it, and I've never had to use it.

6 years ago

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Liza Czeizinger Menifee, CA

It has the features I was looking for. I use it through the night. The customer support is good, and the device itself is very good.

6 years ago

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P. J. & O. J. Ludington, MI

I was looking at a newspaper article, or something that was rating different services, and it was rated pretty high. My pendant is too long, and I can't figure out how to shorten it. That's my biggest issue.

6 years ago

Reply from Medical Guardian

Thanks for the review. Regarding your pendant, we can have a member of our Customer Care team reach out to help you adjust it. If you would like us to reach out, simply provide your name, phone number and address for us to locate your account. Alternatively, some customers customize their devices by removing the existing cord and adding their own. Feel free to do so if you wish. If you do reach back out, know that any information you share in your response will not be posted publicly. Have a lovely day!

Mar. 19th, 2018

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Ann Bryant Springfield, TN

My daughter researched it online, and it had some of the best qualities that we were looking for, at a reasonable price.

6 years ago

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Pamela Mathers Lodi, CA

I decided on them based on their customer support. It's very helpful, and I like that you can get the device wet without any issues.

6 years ago

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Carol Schneider Berea, OH

I liked that it goes with me out into the world, not just around my house. I've only tested it, but one time when I called them to test it, it took quite a while for someone to answer.

6 years ago

Reply from Medical Guardian

Carol, thanks for reaching out. With regards to reaching out to our Customer Care team, we have been experiencing high call volume as of late. We have taken action to address this additional volume and you should notice improvements if you ever need to reach out to us again in the future. Additionally, feel free to respond directly to this message if you have any other questions or concerns. Have a lovely day!

Mar. 19th, 2018