Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Fort Lauderdale, FL

I haven't had to use it I just do the testing once a month. Most of the time they pick up pretty quickly but there was one occasion where they didn't.

7 years ago

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P.B Cloquet, MN

I just saw an advertisement for them and decided to get it. I have it on me most of the time. I'm satisfied with it for now but I haven't had to use it for an emergency yet.

7 years ago

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Dennis B Oberlin, OH

Easy to deal with and as a mistake we made, showed how fast will come. The actual part of the pendant to push is rather small and not as easy to find to push for my aunt.

7 years ago

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Vicki Arnold Hanbury Pensacola, FL

Excellent customer service starting with purchase process, updating equipment and even to employees helping with monthly performance checks.

7 years ago

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Delores Wylie Chesapeake, VA

I have tested it and spoke to a friendly representative. I'm convinced if I were in trouble I would get help immediately.

7 years ago

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Diana Guccione Saint Charles, MO

I know I will be okay at all times if I fall all I have to do Is push my button and the will have some one here to help me

7 years ago

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Paul in Kansas City Kansas City, MO

reliable, works just as they said. Have 24 hour monitoring, and several devices. We test it regularly, and has always proves good!

7 years ago

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Zena Smith Springfield, TN

Feel very good about the systems working and wear the alert braclet all the time..Comfortable and looks like a "with it" watch!

7 years ago

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anonymous Overton, TX

I've only used this service about 4 months but I love the way the operators are so polite to you. Have not had any problems at all.

7 years ago

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Ruth Shank Amelia Court House, VA

My daughter picked this one out for me. They have handled my calls quickly and in a satisfactory way. They also answer all my questions.

7 years ago

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David Pointon Sparks, NV

I picked them because of their reputation. So far it's working well. I can always get through to a person when I call them.

7 years ago

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Margie Burke Jacksonville, AR

My daughter got it for me. They have always been responsive when I call them but I've never had to use it for an emergency.

7 years ago

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Aalida Schatz Cincinnati, OH

I was advised to get it by my occupational therapist. I got this one specifically because it has GPS and I can go out with it.

7 years ago

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Mary Cain Waynesburg, PA

I live by myself so I needed something. I saw their advertisement and liked what they had, so I went with it. It's there for when I need it.

7 years ago

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Rose Verna

I think it was the first one I came across. Last time I had to use it it was when the Eagles won the Superbowl and the device went off by itself. It started blinking and we tried to get through to them for 3 hours but we couldn't. We had to get medical alert to call us, which didn't happen, so my feedback is probably negative.

7 years ago

Reply from Medical Guardian

Hello Rose, we would like to speak with you about your unit. We were experiencing high call volume in February. This issue has been resolved and calls are being answered in a timely fashion. We would like to provide the best number to contact if you experience a false alarm. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks for your feedback.

Apr. 6th, 2018

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Kathy Courtney Loomis, CA

It is for my mom, it was a recommendation from a friend. My mom fell down and we needed it. It should be smaller, it would be better.

7 years ago

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Anonymous Saint John, IN

I decided to get it because of their advertising and what I read about it, but It was not very much. I haven't had to use it but the wrist band keeps falling apart and I find it lying on the floor.

7 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your experience with our wristband. We would like to research this issue. Please reply with your full name, address and, phone number. Any information you provide will not be posted publicly. We appreciate your feedback.

Apr. 11th, 2018

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Anonymous Chatham, IL

Our son looked into it and got it for us. It was about a year ago and so far things have been good. They've been there for us when we needed them.

7 years ago

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Mary Beth Blackshear Hoboken, GA

I had seen it advertised on TV so I got it. They haven't bothered me. The button looks like a necklace and I had to use it one day when I fell.

7 years ago

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Anonymous Punta Gorda, FL

They always answer when I call them. The only thing I don't like about it is that the little metal connection of the device has a sharp edge.

7 years ago

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anonymous

Fortunately, have not needed their services but feel secure in knowing they are there if necessary. Question responses unfair to Medical Guardian if directed by those fortunately not to need their medical services..

7 years ago

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Barbara

I switched to Medical Guardian when another company proved to be unreliable. Medical Guardian is responsive and reliable.

7 years ago

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RosaMyers

My mother had it less than a month. She couldn't push the button, my brother did. She was already gone, but it did work.

7 years ago

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Susan

I am new, so have no experience with their response to emergencies, but their PR is great. This survey is really not representative of my experience.

7 years ago

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Milena

The customer serice people are very friendly and on occasion I've accidently activated an alert and they are quite nice.

7 years ago

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Jeff P.

Thry providr piece of minf if I fall. I am 59 and can move around fairly well but, If I do fall I will have no way of getting up without help so I would be stuck.

7 years ago

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Benjamin Frank Mount Carmel, PA

My daughter picked that out.. We are just barely in the range in the town that they use we had to move it around to different locations, different readings but now we are ok. I think my neighbor needs one.

7 years ago

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Patrina Agosta Clinton Township, MI

It had the best reviews when I looked that online. I brought it to my Mother. I have tested it a few times and they answered the phone quickly and very controlled

7 years ago

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John Weber Springfield, OH

The advertising convinced me of getting it. I haven't had to use it yet. They answered my questions when I called. I think that the wrist band is OK to use.

7 years ago

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Joan Koll Fayetteville, NY

Thank god I've never had to use it. Once I called them to make sure that the thing worked and they reassured me that it did. It's a handy thing to have.

7 years ago

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Carole Brady Pasadena, CA

Their transmission goes a lot further than other companies, I haven't had to use it yet but when I tested they're always right there.

7 years ago

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Mary Johnson Trumann, AR

My daughter decided for me. I haven't had to use it. Well it's just assurance, good assurance. I have not fallen, I am proud it's working fine.

7 years ago

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Marjorie Hammaker Punta Gorda, FL

It had a good reviews I don't use the device, I bought it for my mother, I've only talked to them once and they were very helpful.

7 years ago

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Eleanor Massa Kokomo, IN

I live alone and fall a lot because have multiple sclerosis. It came in handy one time, I just used the button and then they came. It works.

7 years ago

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Thelma J Berry Kansas City, MO

I've had it for over a year but I don't even use it to be honest. They really don't bother me either. It's just sort of there if I need it.

7 years ago

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Shirley Wagner Medford, WI

Because I saw the ad and it looked good. I've never had to use it but I wear it everyday. Its just very good because they keep checking on you.

7 years ago

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Lorine Tatum Henderson, TX

I just got the information somewhere. Well thank god we have not had to use it, someone accidentally pushed it and they always respond.

7 years ago

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Noemie Mcnamara Schriever, LA

I just saw it advertised and we got it. We never had to use it yet, we just got it just in case, when we tested they call you right away.

7 years ago

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Betty Mallory Toledo, OH

Picked out of my house, no recommendation or something. I've been lucky I've never had to use it. It is too difficult to speak when you have a problem.

7 years ago

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Gaylord Hall Incline Village, NV

My son decided it that was the best. I've never had to use it however they were a couple of times that I accidentally pushed the button for the last time it took about three minutes before anything and he talked to me.

7 years ago

Reply from Medical Guardian

Hello Gaylord, we are sorry to hear about your experience with our Premium Guardian unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We will have one of our Customer Care Specialists reach out to you shortly to troubleshoot this issue. We value your feedback.

Apr. 4th, 2018

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Lynn Mckinney Columbia, MO

It was my daughter's decision to get it. I check it once a month and they always answer. I only wish it wasn't so bulky.

7 years ago

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Irma Lowe Highland, CA

I needed something so I when I saw an advertisement for it I just went for it. It's very convenient. On a typical day, I just wear the button around my neck in case I need it.

7 years ago

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John And Virginia Kemp Milford, OH

I purchased it for my parents. The device is supposed to have a fall sensor feature, but that apparently doesn't work. The one time that we could've used it when my mother fell, the fall sensor didn't detect it and they didn't respond. I can't get through to them if I call them with a phone either.

7 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your Mother's experience with our fall detection pendant. We would be happy to speak with you regarding your parents' Home Guardian unit. We were experiencing a high call volume a few weeks ago however, we have taken some steps to address this matter. We will have one of our Customer Care Specialists reach out to your parents' shortly to discuss the fall detection pendant. We appreciate your feedback.

Mar. 28th, 2018

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jvh Port Jefferson Station, NY

great product, no high pressure sales just a professional explanation, product was delivered two days later than promised i was credited for my overnight charge

7 years ago

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JMcNelly Ormond Beach, FL

I like it the product very much. Easy to setup, and the button around the neck is close in case of an issue. I just have not needed it yet, which is good.

7 years ago

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Peggy Kraus Southampton, NY

So far haven't needed to use the devise. In the early stage the device went off accidentaly and this was a nuisance since it was late at night,waking up my son who ldoes not live with me.

7 years ago

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Stephanie- granddaughter of customer

There is always room for improvement. Thank goodness we haven't had to make use of it but I suggest that they do 3 or 6 month test call reminders to test the unit/batteries.

7 years ago

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David Maggie Valley, NC

The price was the main reason I picked them. I've needed to call them several times and it works. They've always met my needs.

7 years ago

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Joyce Blackmon Memphis, TN

I saw it rated well in the AARP magazine, so I got it. I sort of discovered them after I had the need for it but since then I haven't had a reason to use it. I feel comfortable with it though.

7 years ago

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Nancy Walkenford

I have not had to use it, except for when I do my monthly call to verify that it works. I think they could answer faster to those tests...

7 years ago