Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Patricia Central Point, OR

They had really good customer service when I was trying to set it up. They were very understanding and everything. The necklace is easy to use.

6 years ago

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Verified Customer

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Terry Corbin, KY

I feel that Medical Guardian offers everything that I need in a service at the right price. They have always been helpful when I called.

6 years ago

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Anonymous Madison, AL

The device is easy to set up and easy for the elderly to use. Everyone at Medical Guardian has been professional and helpful. I have had a very positive experience so far.

6 years ago

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Verified Customer

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Jeanne Cincinnati, OH

The device is very inconspicuous and easy to use. The price is a little bit more than what was advertised on the website.

6 years ago

Reply from Medical Guardian

Jeanne, thank you for the review! Would you mind sharing a bit more about the pricing confusion you're discussing here? We want to make sure that customers are clear on pricing. Please feel free to reply directly to this message. Any information shared in your response will not be posted publically. We're happy that you are pleased with our service overall. Have a great day!

Dec. 6th, 2018

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Verified Customer

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Vivian Fox Vancouver, WA

great company good response Accidentally pushed emergency button responded immediately We thought this was an excellent response to our problem

7 years ago

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Verified Customer

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Beverly Hutchins Murrieta, CA

I have received only professional communications with MG. I had my first false alarm this am. Quick professional response.

7 years ago

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Verified Customer

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Carol

I chose to use the bracelet. It isn't the best designed bracelet. It keeps getting undone. Customer service is great at responding to any calls.

7 years ago

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Verified Customer

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Colleen Milwaukee, WI

I am able to take it with me wherever I go in the United States. Customer service is polite and are able to answer any questions I have.

7 years ago

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Verified Customer

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Carolyn Marietta, GA

Susceptible to having the alarm accidentally set off. I also think it is cumbersome to have to carry the main device everywhere with me.

7 years ago

Reply from Medical Guardian

Carolyn, thanks for reaching out! We offer a variety of products to meet a variety of needs. If you are interested in an all-in-one wearable device, we have other options that may be a better fit for you. Simply reply to this message if you would like for us to reach out and discuss additional device options with you further. Have a lovely day!

Nov. 29th, 2018

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Verified Customer

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Joy Montpelier, OH

When I fall, I am able to connect with someone right away for help. I would like to see a fall detection feature on the device.

7 years ago

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Verified Customer

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Ann Fort Myers, FL

They help us set it up and everything else, it's been wonderful. However, I'm not crazy about the bracelet because it tends to irritate the skin.

7 years ago

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Anonymous San Jose, CA

It is useful inside and outside the house, and it has the ability to be spoken to. I haven't had to use it yet, but they are responsive.

7 years ago

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Verified Customer

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Kimberly Overby Aylett, VA

I've had no problems with the service and setup was a breeze. Customer service was above and beyond. Thanks Medical Guardian for peace of mind

7 years ago

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Verified Customer

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Elizabeth

Customer service is always very helpful. It is convenient, and comes with a necklace and bracelet which gives you the option of either or.

7 years ago

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Verified Customer

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Betty

I signed up with Medical Guardian because it is able to extend outside. When my mother fell, Medical Guardian notified both me and the ambulances.

7 years ago

Reply from Medical Guardian

Betty, thank you for the review. We're happy that we were able to be of assistance when your mother had a fall. We hope she is doing well. Have a great weekend!

Nov. 16th, 2018

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Verified Customer

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Betty

The device isn't that heavy, and it doesn't bother the neck when I wear it. Customer service answers all of my questions.

7 years ago

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Verified Customer

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Jessie Kay

I am very satisfied with everything that Medical Guardian has to offer. Everyday I test the devices, the service works wonderfully.

7 years ago

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Verified Customer

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Helen Hilliard, OH

They are always there to help you and there is never a delay when you call in. It is very effective and ranges from a large area.

7 years ago

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Verified Customer

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Dorothy Cocoa, FL

I did go down once and had to use it and had a rather quick response from the emergency crew and also had a phone call from the company checking on me. The response was good.

7 years ago

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Verified Customer

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Jerry Las Vegas, NV

The customer service is right on the job. When I called to test it, it went off perfectly like it was supposed to so I think they're all the best.

7 years ago

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Verified Customer

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Catherine

We've had no issues. Somebody was always there to respond to our questions. They respond quickly and they can hear everything even at far distances.

7 years ago

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Verified Customer

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Mary J Spring Hill, FL

I have called them with a couple of questions and they have been very helpful. It was easy to set up and easy to use if I ever need it.

7 years ago

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Verified Customer

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Richard W

We did have some difficulty hooking it up and they were very helpful and spent a lot of time on the phone with us to get it going correctly.

7 years ago

Reply from Medical Guardian

Richard, thank you for the review. We're happy we were able to get your unit hooked up correctly. Have a great day!

Nov. 14th, 2018

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Verified Customer

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Ronald Dexter, MO

We've only dealt with the customer service when we were connecting it and they were very helpful and respectful. It works well.

7 years ago

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Anonymous Mannsville, OK

The customer service has been very kind and thoughtful when I accidentally pushed the button. I think they are a very good company.

7 years ago

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Verified Customer

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Linda Murfreesboro, TN

It's easy to use and I know they're monitoring it well because they have contacted me a couple times when I apparently accidentally set it off.

7 years ago

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Verified Customer

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Marilyn Nagy Goodyear, AZ

Do what they say they will do. Multiple ways of making contact when an emergency arises. Company was easy to deal with and delivered as promised.

7 years ago

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Verified Customer

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Betty Myrtle Beach, SC

They were so helpful in getting me set up and training me on how to use it. It's so very easy to use and doesn't get in the way.

7 years ago

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Anonymous Horsham, PA

I wear the watch and I wish it could be smaller and made out of fabric and not plastic. It makes my arm sweat and itch.

7 years ago

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Verified Customer

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Johnie Reliance, TN

They're good to me and treat me like I'm a human being. They let you know that they appreciate you and are there to take care of you.

7 years ago

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Joyce White Salmon, WA

They are very prompt in answering when I try to contact them. I feel confident that they would make sure I got help if I needed it.

7 years ago

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Verified Customer

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Lucretia Charleston, SC

I misread something and thought that it reached further than it actually does. It doesn't pick up sound except from about 12 feet or something like that. It's a nice compact device that I can wear under my clothes, but if I walk across the street and fall, it won't pick it up.

7 years ago

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Verified Customer

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John Muskegon, MI

They are doing a beautiful job right now as far as I'm concerned. I would say it's the most economical device I have ever had.

7 years ago

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Anonymous

I am very satisfied with the service that Medical Guardian provides. I haven't had a single problem since I got the device

7 years ago

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Ruth Backus, MN

The medical device is a little easy to set off. Other than that, the speed in which they contact me after the alarm goes off is very good.

7 years ago

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Catherine Glen Mills, PA

The charger for the device is kind of quirky and temperamental, but customer service responded to our call for help almost immediately.

7 years ago

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Eva Koshkonong, MO

Medical Guardian either provides a necklace or bracelet. They seem to always have the customer in mind. They offer great support.

7 years ago

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Chriseda K Houston, TX

The device is convenient and easy to use. The wait to talk with a customer service representative was a little lengthy however.

7 years ago

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Helen R Webster, NY

There are a lot of features about the device that makes it easy to use and operate. It's brightly colored so I can easily find it.

7 years ago

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Max Okemah, OK

The service is kind of slow, the necklace device doesn't work well away from the base, and the batteries run down. Customer sales reps keep calling us to sell us another device.

7 years ago

Reply from Medical Guardian

Max, thank you for reaching out. We're sorry that your experience with one of our devices has not met your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great day!

Oct. 23rd, 2018

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William Lake George, NY

We are happy with the service provided. Its easy to use. There was a problem with the GPS saying it was in a different state than where it actually was.

7 years ago

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Joanna Malvern, PA

The product is easy to use, and they take great care of their customers. They follow up with you. Customer service was also very informative.

7 years ago

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Truman Montrose, MI

Customer service is very polite and always answer my questions. I do not like how the device around my neck is easy to set off.

7 years ago

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Steven B Kennewick, WA

Medical Guardians support keeps you calm in a stressful situation. They were efficient in an emergency and sent out the support we needed.

7 years ago

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Judith B Brooklyn, NY

I feel comfortable wearing the device. It goes wherever I go, and I am able to have the support Medical Guardian provides.

7 years ago

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Anonymous

I like it because they can use it outside of the home. When we contacted them for set up or testing they've been very thorough and helpful.

7 years ago

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Priscilla

Everything has been perfect, as far as I know it is all working fine. I haven't had any emergencies, but I take it with me everywhere.

7 years ago

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Cecilia

The one time I had to use it was when I was stuck in my couch. So, I pushed the button and they came over and got me out of my couch.

7 years ago

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Debra

They were informative when I had questions, they answered them professionally and efficiently. However, it is very expensive.

7 years ago

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Rosemary

The consultant was very kind and walked me through everything and gave me a lot of information. It's a nice unit and it's easy to work with.

7 years ago