Name: Medical Guardian
Rating: 4.1

check_circle

Verified Customer

star star star star star

Suzanne West Alexandria, OH

It's easy to use. It hasn't given me any problems. I haven't had to really use it but every time that it says to test it works.

5 years ago

check_circle

Verified Customer

star star star star star

Katharine Frankfort, IN

I like that it gives you more freedom than just 300 ft. I can carry this little pocket with me that fits the battery apparatus.

5 years ago

check_circle

Verified Customer

star star star star star

Leah Girard, OH

Because they are efficient and affordable. I feel safe knowing my mother is taken care of when I she goes out and at home.

5 years ago

check_circle

Verified Customer

star star star star star

Cynthia Townsend caring for Gloria Graves. Philadelphia, PA

Because this Service is Effective. The Service for what we needed insure that she is and has someone to reach to in an Emergency

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Nicole Adam New Rochelle, NY

It is difficult to say how to rate the device as I have not had to use it. I will say that the lights blink frequently, meaning that the cell towers are being iffy. when I tested it during one of the blinking times I could not get through which is concerning as if a test is not going to work, how would a true emergency be?

5 years ago

Reply from Medical Guardian

Nicole, thank you for the review. We're sorry that you've experienced difficulties with your device. We will be in touch to troubleshoot and ensure that everything is working as it should. Have a lovely day!

Dec. 11th, 2018

check_circle

Verified Customer

star star star star star

Mark West Linn, OR

I haven't had any issues with wait time and they've always been responsive. It's really easy to hook up and easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Osage Beach, MO

They are extremely helpful when they walk you through the system. They help you with the testing. The watch band is just a little too cumbersome.

5 years ago

check_circle

Verified Customer

star star star star star

John Peckville, PA

I did the test and right away they were there and had all the information. They sent me a lock box for my front door. They're very helpful.

5 years ago

check_circle

Verified Customer

star star star star star_border

Catherine Broomfield, CO

We've had one person assigned to us the whole time we've had the unit and it is easy to set up and easy to use. They also didn't make me sign up for a contract.

5 years ago

check_circle

Verified Customer

star star star star star

Jeffrey Hilliard, OH

They've been very responsive whenever you have to contact them for any reason. It's a little too easy for me to set it off.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia Central Point, OR

They had really good customer service when I was trying to set it up. They were very understanding and everything. The necklace is easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

Terry Corbin, KY

I feel that Medical Guardian offers everything that I need in a service at the right price. They have always been helpful when I called.

5 years ago

check_circle

Verified Customer

star star star star star

Jeanne Cincinnati, OH

The device is very inconspicuous and easy to use. The price is a little bit more than what was advertised on the website.

5 years ago

Reply from Medical Guardian

Jeanne, thank you for the review! Would you mind sharing a bit more about the pricing confusion you're discussing here? We want to make sure that customers are clear on pricing. Please feel free to reply directly to this message. Any information shared in your response will not be posted publically. We're happy that you are pleased with our service overall. Have a great day!

Dec. 6th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Madison, AL

The device is easy to set up and easy for the elderly to use. Everyone at Medical Guardian has been professional and helpful. I have had a very positive experience so far.

5 years ago

check_circle

Verified Customer

star star star star star

Vivian Fox Vancouver, WA

great company good response Accidentally pushed emergency button responded immediately We thought this was an excellent response to our problem

5 years ago

check_circle

Verified Customer

star star star star star

Beverly Hutchins Murrieta, CA

I have received only professional communications with MG. I had my first false alarm this am. Quick professional response.

5 years ago

check_circle

Verified Customer

star star star star star

Carol

I chose to use the bracelet. It isn't the best designed bracelet. It keeps getting undone. Customer service is great at responding to any calls.

5 years ago

check_circle

Verified Customer

star star star star star

Carolyn Marietta, GA

Susceptible to having the alarm accidentally set off. I also think it is cumbersome to have to carry the main device everywhere with me.

5 years ago

Reply from Medical Guardian

Carolyn, thanks for reaching out! We offer a variety of products to meet a variety of needs. If you are interested in an all-in-one wearable device, we have other options that may be a better fit for you. Simply reply to this message if you would like for us to reach out and discuss additional device options with you further. Have a lovely day!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star star

Colleen Milwaukee, WI

I am able to take it with me wherever I go in the United States. Customer service is polite and are able to answer any questions I have.

5 years ago

check_circle

Verified Customer

star star star star star

Joy Montpelier, OH

When I fall, I am able to connect with someone right away for help. I would like to see a fall detection feature on the device.

5 years ago

check_circle

Verified Customer

star star star star star

Ann Fort Myers, FL

They help us set it up and everything else, it's been wonderful. However, I'm not crazy about the bracelet because it tends to irritate the skin.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous San Jose, CA

It is useful inside and outside the house, and it has the ability to be spoken to. I haven't had to use it yet, but they are responsive.

5 years ago

check_circle

Verified Customer

star star star star star

Kimberly Overby Aylett, VA

I've had no problems with the service and setup was a breeze. Customer service was above and beyond. Thanks Medical Guardian for peace of mind

5 years ago

check_circle

Verified Customer

star star star star star

Elizabeth

Customer service is always very helpful. It is convenient, and comes with a necklace and bracelet which gives you the option of either or.

6 years ago

check_circle

Verified Customer

star star star star star

Betty

I signed up with Medical Guardian because it is able to extend outside. When my mother fell, Medical Guardian notified both me and the ambulances.

6 years ago

Reply from Medical Guardian

Betty, thank you for the review. We're happy that we were able to be of assistance when your mother had a fall. We hope she is doing well. Have a great weekend!

Nov. 16th, 2018

check_circle

Verified Customer

star star star star star

Betty

The device isn't that heavy, and it doesn't bother the neck when I wear it. Customer service answers all of my questions.

6 years ago

check_circle

Verified Customer

star star star star star

Jessie Kay

I am very satisfied with everything that Medical Guardian has to offer. Everyday I test the devices, the service works wonderfully.

6 years ago

check_circle

Verified Customer

star star star star star_border

Dorothy Cocoa, FL

I did go down once and had to use it and had a rather quick response from the emergency crew and also had a phone call from the company checking on me. The response was good.

6 years ago

check_circle

Verified Customer

star star star star star

Helen Hilliard, OH

They are always there to help you and there is never a delay when you call in. It is very effective and ranges from a large area.

6 years ago

check_circle

Verified Customer

star star star star star

Catherine

We've had no issues. Somebody was always there to respond to our questions. They respond quickly and they can hear everything even at far distances.

6 years ago

check_circle

Verified Customer

star star star star star

Jerry Las Vegas, NV

The customer service is right on the job. When I called to test it, it went off perfectly like it was supposed to so I think they're all the best.

6 years ago

check_circle

Verified Customer

star star star star star

Mary J Spring Hill, FL

I have called them with a couple of questions and they have been very helpful. It was easy to set up and easy to use if I ever need it.

6 years ago

check_circle

Verified Customer

star star star star star

Richard W

We did have some difficulty hooking it up and they were very helpful and spent a lot of time on the phone with us to get it going correctly.

6 years ago

Reply from Medical Guardian

Richard, thank you for the review. We're happy we were able to get your unit hooked up correctly. Have a great day!

Nov. 14th, 2018

check_circle

Verified Customer

star star star star star

Ronald Dexter, MO

We've only dealt with the customer service when we were connecting it and they were very helpful and respectful. It works well.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Mannsville, OK

The customer service has been very kind and thoughtful when I accidentally pushed the button. I think they are a very good company.

6 years ago

check_circle

Verified Customer

star star star star star

Linda Murfreesboro, TN

It's easy to use and I know they're monitoring it well because they have contacted me a couple times when I apparently accidentally set it off.

6 years ago

check_circle

Verified Customer

star star star star star

Marilyn Nagy Goodyear, AZ

Do what they say they will do. Multiple ways of making contact when an emergency arises. Company was easy to deal with and delivered as promised.

6 years ago

check_circle

Verified Customer

star star star star star

Betty Myrtle Beach, SC

They were so helpful in getting me set up and training me on how to use it. It's so very easy to use and doesn't get in the way.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Horsham, PA

I wear the watch and I wish it could be smaller and made out of fabric and not plastic. It makes my arm sweat and itch.

6 years ago

check_circle

Verified Customer

star star star star star

Johnie Reliance, TN

They're good to me and treat me like I'm a human being. They let you know that they appreciate you and are there to take care of you.

6 years ago

check_circle

Verified Customer

star star star star star

Joyce White Salmon, WA

They are very prompt in answering when I try to contact them. I feel confident that they would make sure I got help if I needed it.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lucretia Charleston, SC

I misread something and thought that it reached further than it actually does. It doesn't pick up sound except from about 12 feet or something like that. It's a nice compact device that I can wear under my clothes, but if I walk across the street and fall, it won't pick it up.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I am very satisfied with the service that Medical Guardian provides. I haven't had a single problem since I got the device

6 years ago

check_circle

Verified Customer

star star star star star

Ruth Backus, MN

The medical device is a little easy to set off. Other than that, the speed in which they contact me after the alarm goes off is very good.

6 years ago

check_circle

Verified Customer

star star star star star

John Muskegon, MI

They are doing a beautiful job right now as far as I'm concerned. I would say it's the most economical device I have ever had.

6 years ago

check_circle

Verified Customer

star star star star star

Catherine Glen Mills, PA

The charger for the device is kind of quirky and temperamental, but customer service responded to our call for help almost immediately.

6 years ago

check_circle

Verified Customer

star star star star star

Eva Koshkonong, MO

Medical Guardian either provides a necklace or bracelet. They seem to always have the customer in mind. They offer great support.

6 years ago

check_circle

Verified Customer

star star star star star

Helen R Webster, NY

There are a lot of features about the device that makes it easy to use and operate. It's brightly colored so I can easily find it.

6 years ago

check_circle

Verified Customer

star star star star star_border

William Lake George, NY

We are happy with the service provided. Its easy to use. There was a problem with the GPS saying it was in a different state than where it actually was.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Max Okemah, OK

The service is kind of slow, the necklace device doesn't work well away from the base, and the batteries run down. Customer sales reps keep calling us to sell us another device.

6 years ago

Reply from Medical Guardian

Max, thank you for reaching out. We're sorry that your experience with one of our devices has not met your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great day!

Oct. 23rd, 2018