Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Stephen Payne Clinton, TN

I love the fact that when we are not home and if my Mom falls or gets sick she can push the call button and she has fall protection also

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Stephen! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 7th, 2023

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Verified Customer

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Thomas Columbus, OH

The customer service is excellent from making the purchase to set up to responding to questions about the device. It's very practical and discrete.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Thomas! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 7th, 2023

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Verified Customer

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Myron Edgewater, FL

Don't know if the system would respond if i failed to put it on one day.. Is there a time period where the system would respond if i failed to put it on one day? Does the system know when I am wearing the monitor?

1 year ago

Reply from Medical Guardian

Hi Myron, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 7th, 2023

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Verified Customer

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Anonymous

It's a little bit bigger than what I anticipated. I got a little thing I can clip on now too, so it'll be okay. When I took it off and it fell on the floor, it activated a call, so it works.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Sep. 6th, 2023

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Verified Customer

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Martha

We haven't had to use our device yet, which I guess is good, but we have it just in case. When we first ordered it, that process was pretty smooth.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Martha!

Sep. 6th, 2023

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Verified Customer

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Arthur

I bought the device for my mother. It's handy, it gives me peace of mind, and it works. Plus, they have prompt customer service.

1 year ago

Reply from Medical Guardian

Thank you, Arthur. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 6th, 2023

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Verified Customer

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Dr

I haven't had to use it yet. But my daughter tested it for me in the basement and it worked down there. It worked fine every time she tried it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Dr. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 6th, 2023

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Verified Customer

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Nancy Anderson, SC

Very attentive to needs and personal well-being. Fortunately. I haven't needed your services. Keeps me updated on changes with the system.

1 year ago Edited January 10, 2024

Reply from Medical Guardian

Thank you for taking the time to write a review Nancy!

Jul. 17th, 2023

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Verified Customer

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Stanley

I like that it detects falls and it has a light on it so I know when it's connected and functioning properly. I can test whenever I need to.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Stanley!

Jul. 3rd, 2023

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Verified Customer

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Mary

My husband fell and neither one of us could get him up. I pushed the button on his hand and they came right away, within 10 or 15 minutes, and helped him get himself back up.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Jul. 3rd, 2023

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Verified Customer

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Anonymous

We have tested it and they did respond pretty quick. I like the fact that I would be notified if something happened to my husband.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jul. 3rd, 2023

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Verified Customer

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Susan Lanesville, IN

Not really sure how to phrase this but it seems that you’re paying for something you hope to never use. It might be nice if occasionally at a specific time someone would check in with the individual wearing the device.

1 year ago

Reply from Medical Guardian

Hi Susan, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 30th, 2023

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Verified Customer

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Reda Asheville, NC

Response time is good. Recharging takes some time. Except for the one time I fell and the device wasn't on me as it was being charged!

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Reda!

Jun. 29th, 2023

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Verified Customer

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Glenda

I have accidentally turned it on when I didn't mean to, and I immediately got response, so I can't complain at all. I'm very pleased.

1 year ago

Reply from Medical Guardian

Hello Glenda, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 22nd, 2023

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Verified Customer

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Emerson

I haven't really used it yet, I haven't needed it, but the 2, 3 times that I accidentally set it off, they responded right away. It's very sensitive.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Emerson.

Jun. 22nd, 2023

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Verified Customer

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Iris

It takes so long to charge. The bracelet was unusable for me, it was way too big and uncomfortable on my wrist, so I wear the pendant around my neck every day. It gives me and my husband a sense of security.

1 year ago

Reply from Medical Guardian

Hi Iris, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 22nd, 2023

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Verified Customer

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Lynette Accokeek, MD

1 year ago

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Mary Sherrill, NY

I'm very satisfied at this point. It's very predictable, I know that it needs to be when it needs to be charge and it's working out fine for me.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Mary. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 8th, 2023

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Verified Customer

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Rita Middletown, DE

I come to my mom's about once a week and this unit has a little green light in the middle of it, almost every time I come, almost every week I come that thing's flashing. And when I called them before, they said flashing means there's a problem. So I unplug the phone, I unplug the medical unit, I plug it all back in a green light solved and it's working again. But when I come down here a week from now, it more than likely that thing's gonna be flashing again, meaning it is not working. When I test it they do answer.

1 year ago

Reply from Medical Guardian

Hi Rita, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Robert Gold Canyon, AZ

I tested it about four or five days ago and it worked fine. The thing I have on my wrist, it is terrible. I try to put those little pins with little rubber pins in those holes to close the clasp. It's really bad.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Robert. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 8th, 2023

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Patricia Killeen, TX

It's a good value for what I pay. The support is very good, but sometimes it's difficult for them to hear me. That's the only issue I have with it. I've used it a bunch of times, every time I fall.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Patricia. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 8th, 2023

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Verified Customer

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Lois Rome City, IN

It really looks nice. I wore it to the doctor's office the other day and they were looking at it, so it is very attractive.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Lois!

Jun. 8th, 2023

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Larry Grand Rapids, MI

You push the button and somebody's on the other end. We tested it and it worked just fine. Every time I've called or emailed they they give me a reply really quickly.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Larry! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 8th, 2023

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Anonymous Saint Louis, MO

They answer promptly when I've done it by mistake and they've been very courteous. I just goofed. They're there any time that I should just press the button.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Jun. 6th, 2023

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Verified Customer

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Michael Indianapolis, IN

I used it when I fell and hit my head. I'm on blood thinners and they responded pretty quickly to my emergency several times.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 2nd, 2023

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Steve Rancho Mirage, CA

I do not like the fact that I have to recharge it. It wasn't explained better the differences between some of the devices, because having to recharge it kind of eliminates the reason for having it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Steve. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 2nd, 2023

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Verified Customer

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Jean Milford, MI

When I have questions I call and have always gotten my answers from very nice people. They are always very helpful.

1 year ago

Reply from Medical Guardian

Thank you, Jean. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 31st, 2023

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Verified Customer

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Geraldine Riverside, CA

So far it's been working perfectly. It was tested when it was first purchased and it has worked fine. We've had no problems.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Geraldine!

May. 31st, 2023

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Verified Customer

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Shirley Milford, DE

One time I tried to use it and the battery was too low, so I put that back on the charger. It's nice to have it because I live alone.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Shirley. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 31st, 2023

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Verified Customer

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Anna Middletown, CT

They contact me right away, before they would even consider sending anybody else there. They're very understanding when it goes off, too.

1 year ago

Reply from Medical Guardian

Hello Anna, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 19th, 2023

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Verified Customer

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Barbara Titusville, FL

Customer support was very knowledgeable and helpful. The device goes fine in the shower and outside, and it's good quality.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Barbara! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Dianne Epping, NH

Initially when I called, the guy was very helpful. I don't have a lot of experience or a lot of information to give, but I'm very satisfied.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Dianne! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 19th, 2023

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Verified Customer

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Anonymous Troy, MI

I really haven't had to use it for any medical help yet, but I test it every now and then, so I would say it's excellent.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 18th, 2023

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Betty Boise, ID

They've always been very responsive and thoughtful in the setup process. We've tested it only once since we purchased it about a month ago.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Betty! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Bettie Jasper, GA

It's my mother's and it works fine. She fell and they were very prompt to check on her or to call and get EMTs there. So it worked perfectly, just like it's supposed to.

1 year ago

Reply from Medical Guardian

Hello Bettie, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 18th, 2023

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Carolyn

It goes off too easily. I had it on my wrist, I hit my hand and it went off. I've tried the neck one and somebody bumped up against me and it went off. So like three times it went off and I didn't like that.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Carolyn. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 18th, 2023

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Denise B Tucson, AZ

Every time my mom does push the button, staff are extremely kind and helpful, and the paramedics are here before she knows it.

1 year ago

Reply from Medical Guardian

Thank you, Denise B. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 14th, 2023

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Anonymous New Hartford, NY

I haven't had too much action with it. I have all the devices here and they seem very functional, I haven't had any problems.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 14th, 2023

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Christine Denver, CO

They're very caring. They check everything right away, they want to know if you're alright. I like the way they approach people, it's not scary or anything.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Christine! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 14th, 2023

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Verified Customer

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Cassandra Seattle, WA

About 2 weeks ago, I made a mistake and bumped it and it went off and the person called back and wanted to know if I was okay.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Cassandra.

Apr. 14th, 2023

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Carthel Conroe, TX

When I'm alone and I get wobbly, if I fall I'm covered. Medical guardian is always professional, patient, and informative.

1 year ago

Reply from Medical Guardian

Thank you, Carthel. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 14th, 2023

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Darlene Brentwood, CA

I like that it is simple to use and I'm wearing the necklace. I tested it once, pushed the button and they answered right away.

1 year ago

Reply from Medical Guardian

Thank you, Darlene. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 13th, 2023

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Verified Customer

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Alejandrina Orlando, FL

It's been activated a couple of times and I've had prompt response for help required. It's also portable, it can go anywhere.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Alejandrina.

Apr. 3rd, 2023

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Verified Customer

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Carol Lutherville-Timonium, MD

Once it fell off the bed and hit the floor and it went off. Immediately someone came on and I told them I was fine. I feel much safer having it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 3rd, 2023

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Barb West Falls, NY

They're very good. Yeah. My mother will call and say there's a problem and they take care of it. My mother tests it once a month, and nine times out of 10 it works.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Barb! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 30th, 2023

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C. Tucson, AZ

It gives me confidence, I'm not worried about being alone anymore. I haven't had any problems. I'm very happy to have it.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review C.! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 30th, 2023

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Bertha Ellicott City, MD

They were patient and tolerant with me. They did not get too excited. They were in control and they were very very supportive.

1 year ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Mar. 27th, 2023

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Ann Wallingford, PA

It's easy to wear and I have easy access. The last time I called at the beginning of March just to test, I didn't get a response the first time and that worried me.

1 year ago

Reply from Medical Guardian

Hi Ann, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 27th, 2023

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Andrew Atlantic Beach, NY

They make it very easy to set it up and very easy to purchase. They answer all the questions, just make the whole process that seamless.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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Carol Aurora, IL

I fell and I needed something and it was there. It worked twice yesterday. It was fast and it was clear and worked just fine.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Carol. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023