Medical Guardian
7.9
Overall Score
G Downing Port Angeles, WA
UPDATE on 4/16/19: I'm upgrading my rating to four stars, as the company reviewed my mother's account after my original comments were posted. As a result, the $35 restocking fee was refunded, thus covering my return shipping, and then some. Thank you.
ORIGINAL COMMENTS: The I'm in a mood to give one star, but to be fair I'll give three, because my gripe is not about the emergency response, which is certainly most important with a medical alert system.
My mother died less than 9 months after signing up (and prepaying for a year). I called immediately to cancel service. I was told to return the equipment, and an appropriate refund would be issued for the remaining 3 months, so I was expecting a refund of about $112. The phone agent asked that I insure the shipment for $350 (so I paid extra for that). I also thought it wise to get a signature confirmation on the shipment, so paid almost $18 total for USPS shipping fee. Six weeks later, still no refund, so I called to inquire. The phone agent says they cancelled service when the equipment was received -- the date she quoted was 13 days after the date USPS tracking information shows -- but more importantly, she states that no refund is due because my mother received a promotional rate at sign-up, receiving two free months, and there is a $35 restock fee. So I guess the two free months are applied to the END of the year, rather than the beginning, which is screwy. I'm really annoyed, and am sincerely wishing I hadn't bothered to return the equipment. I'd have $18 more in my pocket, and would feel slightly less like we've been cheated. And my refund would be exactly the same amount -- $0.00.
In fairness, I'll say that the response was adequate when my mother tested the equipment. Thankfully she never had need to use it in an emergency.
But I'm still ticked off.
6 years ago
Reply from Medical Guardian
Thank you for your review. We first of all wanted to wish our condolences for your recent loss. We can definitely take a closer look at your concerns about the cancellations process if you provide us with a bit of additional information. Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will take a closer look at what happened here when you called in to cancel. Thanks again for reaching out!
Mar. 27th, 2019
Joanie High Point, NC
I Worked with one of the reps in sales and he was more than helpful. I had lots of questions, and they answered all of them for me. This was a purchase for my Mom, so I had to get all the information together in order to purchase exactly what she was wanted (and needed). I called back a couple more times with additional questions on the equipment, and they were also answered. I was happy to place an order with a company that must pride itself on customer service because everyone I have spoken with has been great!
6 years ago
Paula Robinson Stillwater, OK
Friendly staff, explains the use of the equipment. Setting up is easy and response calls during testing were audible. Having a metal roof may reduce signal (my cell phone especially) and Medical Guardian is aware.But, it worked during testing. I like that it can be used across the country. Has GPS. I was reviewing the other brands and the reviews for MG were the most favorable. I have yearly payment scheduled.I can cancel any time. Delivery. Was fast.
6 years ago
Kim Cooper Auburn, IL
We had bought this for my mother for Christmas. Well my 80+ mother is stubborn & said she didn't need this yet and had us send it back, so I can't rate how it works. But customer service was awesome! They explained how it worked & which one would be best for our circumstance. When it is time to over-rule mother we will be going with Medical Guardian.
6 years ago
Reply from Medical Guardian
Kim, thank you for your review. We're happy that your experience with our Customer Care team was a positive one, even if your overall experience was not. We apologize for the frustration you had in canceling out your mother's account. We have looked into your concerns and have been in touch with you recently about these issues. We hope that we have been able to resolve this case to your liking, but please reach back out if that is not the case. Have a great day!
Feb. 21st, 2019
Wayne Smith New Smyrna Beach, FL
My partner had Medical Guardian so I was familiar with the activation and its workings. However, my concerns were different since I am alone now and had other concerns beyond health emergencies at home. The Customer Rep was very helpful in resolving any my concerns. The fact that you had a water proof wrist band was at the top of my list in selecting Medical Guardian. The promotion available at the time certainly saved me two months of payments making the yearly costs very competitive.
6 years ago
Samantha Venice, FL
Days within getting the device my grandma had a fall. My mom lives next door and we were lucky enough to be able to get to her right away. With out her medical guardian she could have been left stuck on the floor for hours in pain until someone found her. She did break her hip unfortunately. But she got the needed medical attention fast, and was able to become comfortable instead of suffering in pain and alone. I am so thankful we didn’t wait to make this purchase.
7 years ago
Reply from Medical Guardian
Samantha, we're happy to have been there for your grandmother when she needed help. We certainly hope that she is recovering well from her fall. Have a great day!
Nov. 27th, 2018
Glen Bohannon Glen Allen, VA
I appreciated the excellent customer service from Felecia from beginning to end. My schedule was crazy so I needed to work things out over a few days. She was most polite to call me back when available as requested. She was most professional from beginning to end and caring to be sure I got the service and the devices that I truly needed. I look forward to receiving my product in the mail soon for my dear friend who needs the great benefits of your fine product.
7 years ago
Jan Attard Lakeport, CA
when i was evaluating the system - i should have been told at the start the option of GPS tracking versus my brother yelling that i did not invest in a product for my mother that had that capability. I had to defend my position not realizing i could have gotten a unit that came with GPS tracking and quieted my brother right away. my mother is pretty much house bound except for us taking her out so the GPS is hardly an issue...my brother anticipates ( positively) my mom will soon be out and about which would be spectacular ...though again i was not happen to learn i was not fully informed at the start....
Otherwise the system is stellar. the representatives are courteous and prompt. we have not had to utilize the service for which we purchased the system however it is wonderful to know we are armed and ready if and when my mom needs emergency service and or when my mother falls unconscious.
Thank you much
Jan
7 years ago
Reply from Medical Guardian
Jan, thank you for the feedback. We're happy that you like our services and hopeful that your mother will be a bit more mobile soon. We apologize that you did not feel appropriately informed about the capabilities that came with your mother's device and the overall device options available to you. Your feedback has been passed on to the appropriate parties. Have a lovely day!
Nov. 20th, 2018
Frank Abenante Staten Island, NY
After conducting side-by-side comparisons of these types of products and companies, I decided to go with Guardian for my Mom. She is 95 and recently fell and had hip surgery. Guardian was clearly the best value and customer reviews were very positive. The Customer Service Rep was friendly and very helpful in providing a detailed explanation. Delivery was prompt with components neatly packaged and undamaged.
7 years ago
Dennis Draper Clifton, VA
The sales process was easy as was the activation. My elderly mother-in-law, who wears the device, has pushed the button by accident several times. Her comment about the people that responded to her call was “Those people sure are nice”. Thank you for your patience with her, I’m sure she’s not the only one, and thank you for keeping her safe.
7 years ago
Manuel & Ann allier
Linda assisted in the Activation phase of system and got us on the right track. She has the patients of a saint and we applaud her efforts to get us on line and running.
Margo was the sales rep and checked us in on a Sunday. Very efficient . Answered all our questions and had our system delivered on time Her suggestions for the payment method and maintenance contract were right -on. Yesterdays test personnel helped Ann get used to the system. Our experience thus far has been fantastic. Ann & Hal Hallier
7 years ago
Elnora Peaks New Bern, NC
Three years ago I had a fall which made me realize, just how much I need a service such as Medical Garden. After receiving my equipment, I have felt safe just knowing that I'll be able to get help. When I test my equipment, someone always answers almost immediately. Thanks so much.
E.L.P.
7 years ago
Anastasia Michalakeas Worcester, MA
I have Medical Guardian now about 2 years and have had to use them two to three times. They answer the phone right away giving you your name and if you need help. They will contact Emergency and before you know it they are at your house. They also will also notified loved ones. I use the pendant and wear it 24/7 and even wear it in the shower. I have never had it go off accidentally when I'm sleeping. I can also use it out in my garden.
7 years ago
Tammy Battle Creek, MI
We were very pleased with the customer service we received from Medical Guardian. I had used the chatbox to ask about a feature and when the representative and answered that we have to call, we were ready for high pressure sales. We received the opposite. The gentleman was informative and thorough inn a very helpful way. He also showed caring and compassion for my grandmother's situation. We couldn't be more pleased.
8 years ago
Gloria Theressa Allen
Thank you Warren (Rep.) as well as Alexa (Supervisor) for being sympathic, patient, & understanding in our telephone conversation this am. I'm so pleased in the manner you both conducted yourselves, that my wish is that our conversation was indeed recorded. I believe "upper management " would be impressed and proud to know that Warren and Alexa represented the Company, Medical Guardian , with pride, honor, and dignity. Again, Thank You Both!
8 years ago
Dominique Bayonne, NJ
This company is awesome! Go it for my mom and if she even trips it alerts and asks her if she's ok. That's how sensitive it is. As soon as she fell a voices says France's are you all right? My mom got into a car accident Upstae NY when she was visiting my sister. Today, I got a call from them stating she was not responding and called 911. Turns out my sister and mom were in a car accident and they called me before my sister even had a chance. They are amazing!
8 years ago
Pat Ellicott City, MD
Extremely satisfied and feel very safe and secure no matter whether I am at home or out and about. I have fall protection as well. Service is quick and reliable. The primary reason I chose the Premium Guardian is the ability to speak with emergency response thru the call button vs. a base unit in another room. The 2-way conversation is loud and clear. Only one problem has arisen with the monitor detaching from the lanyard cord twice for no apparent reason which could have resulted in the loss of the monitor! I would advise taking the offered add'l. insurance the company offers to cover any loss which you could be responsible for the cost of replacement.
8 years ago
David Chappell San Mateo, CA
My wife had one and she wanted me to have one. So I bought it mostly just to please her. It works. I used it one time when I bumped into a concrete wall with my car and I just called a tow truck. I'm impressed with it. It's a good thing, anywhere a cell phone works it works. I didn't know what I was doing when I set it up I just charged it up and hung it on me and it worked perfectly that one time when I was far away from home and someone came right away. You don't have to learn anything you just charge it up and hang it on. It works, that's all.
9 years ago
Sharon Steinsland Galveston, TX
It's been good so far they were very helpful. I think that there are some limitations and there is only one speaker system and she might not be able to use the alert in the house. One thing that I think might be good is if they actually talk with their device on or have like the ability to talk into their device as suppose to having a speaker in the house, so have it like on her wrist. Is there a feature where they can talk into their wrist bracelet or necklace?
9 years ago
Joyce Thompson Waukesha, WI
I found Medical Guardian online. I will be 85 in December and live alone, so I felt that I should have it for my safety. So far, my satisfaction with Medical Guardian is 100 percent. The sales representatives answered all of my questions and I have had no problem with the equipment. I have nothing but good things to say about Medical Guardian. I've gotten immediate responses from them. Fortunately, I have not had to use it in an emergency yet. I would highly recommend Medical Guardian to anyone.
9 years ago
Mary Effinger Rome, GA
My brother and I purchased it for my mother's house. I hate to say it but she is not wearing the necklace or the bracelet at this time. She keeps it close by but she does not like wearing it. I do not know why, she just does not do wear it. My mother is very proud and I guess she is just fiercely independent.
We decided to get the service because my mother is 88 years old and lives by herself, so we felt it was a good thing for someone to be able to help her when needed. She lives across the street from me, and I go over and visit with her throughout the day and check on her but she is alone during the night. I am thankful we have not needed to use it but it is nice to have the assurance and knowing it is there.
9 years ago
JoAnn Wood Florence, AL
I had life alert and I did not like it. I had to change for some reason. I just looked up on the internet and found Medical Guardian and called them. I liked the service. The system is for my mom. She is an elderly lady so we needed the thing for her to wear it around her neck. My mom had a broken leg and she is recovering from that so we needed something in case she falls again. I 100% satisfied. The setup was very easy and understandable. I do not have any problems with it.
9 years ago
Ann Piechowiak Northfield, OH
I purchased one of those alert band wrists for my mom because she is going to be 90 years old. Everything has been fantastic. There have been no problems. The salesman were really good and they knew what they were talking about. Nothing but polite. The equipment was very easy to handle and very easy to set up. With one call it was set up within minutes. What I like about medical guardian is once in awhile they would call to make sure your monitor is working. I really appreciate that because I am very busy. It is really helpful.
9 years ago
Jo Zwolle, LA
Josephine has the neckless with the monitor and she likes it because she can take it anywhere she wants to go. We like the way you can hook it up yourself and get everything started. She decided to get it because we was up in age and wanted to stay home by herself. She and I felt safer knowing she had something she can contact me with if she needed help. So far we have been really satisfied with the service.
9 years ago
Deborah Dean Houston, TX
I found Medical Guardian as I was doing research on the internet. I have the GPS device that I can carry with me anywhere. I purchased it for myself since I am 69 years old and a diabetic. I fall a lot and break things. I love it! Its great! I was in a medical emergency and everything worked exactly how it was supposed to. It called my daughter and gave her all the information she needed to be able to help me.
9 years ago
Virginia Kaysville, UT
I did some research on the internet and I looked at the analysis of who were the best ones and Medical Guardian is at the top 3 and their overall rating is the best one. We purchased plan where you punch the button and you call an ambulance. My wife needs it because she is not in very good health. So far the system has worked, we have used it twice. The installation was really easy because you just push a couple buttons and they do the hook up automatically for you. I give Medical Guardian 10 stars right now because it has worked the time we needed it.
9 years ago
Gilberthe Russell Royal Oak, MI
My son and daughter-in-law first told me about Medical Guardian and thought I should have it. I am very pleased with the equipment. One time, I was sitting back in my chair and must have somehow pressed it. I had my cell phone in my hand and it rang. It was a lady from Medical Guardian asking if I was okay. Luckily I haven't actually had to use it yet. I'd give Medical Guardian a 10, I really would.
9 years ago
Marilyn Meyer Ottawa, OH
I learned about Medical Guardian online. My mother was getting older and she still drove, so I wanted her to have some protection when nobody is with her so I decided to sign her up for the mobile service. I am been satisfied with the experience thus far and the sales rep that helped us was good. The service is easy to use but I think when Medical Guardian is set up for an elderly person, they should let us know that you can actually put in somewhere and say where there is a hidden key and how to get into the house if someone can't come to the door. My mother had a stroke and one of the responders came to the house but couldn't get in because her door was locked. We didn't know we were allowed to tell them.
9 years ago
Arthur Bosynak Elgin, IL
My dad lives alone and I have always worried about him falling and not being able to get to the phone for help. I was doing research on google to find the best medical alert system when I came across Medical Guardian. We ended up purchasing the Emergency Help Button. So far we are very pleased. It gives both of us peace of mind that someone is always a button-press away. We haven't used the system yet, but they have been great to work with. I give them a 10 out of 10.
9 years ago
Frances Phillips Fresno, CA
My daughter told me about Medical Guardian because I live alone and sometimes fall and cannot get up. Before I had Medical Guardian, I fell and luckily someone came by and found me and took me to the hospital. Since I've had Medical Guardian, I have pushed twice and the equipment worked fine. I like that I can take it with me anywhere but do not have to take it with me if I don't want.
9 years ago
Thelma Price Red Oak, TX
I first heard about Medical Guardian on the internet. I am home a lot alone and I'm 82 years old and I use a walker to get around, so just thought I better get some you know since there. My overall experience with a Medical Guardian sale's rep is fine. I think it's nice sometimes that they ask if there's anybody in the house, any help you know besides myself so, but other than that I'm satisfied.
9 years ago
Patricia Lewis Stockbridge, GA
I have just become a client of Medical Guardian and I am very pleased with their customer service. They were very respectful and professional in my conversations with them and totally helped me in my decisions. The company's reps are "in country" so I could understand them and they could understand me. I feel safer with Medical Guardian on my side. I highly recommend Medical Guardian.
9 years ago
Judy Brivchik New Cumberland, PA
My daughter got this product for me - both the necklace and bracelet because I have vertigo very badly and quite often. I also have had 8 spine surgeries and live in a 3 story house. So far I've never needed your services but I've accidentally triggered my alarm system 3 times. The person who answered me alarm was always so nice and pleasant and said they were glad that I truly didn't need them at that time.
9 years ago
Cindy Brown Mountville, PA
Was very worried about my father being alone at home during my work day. He had fallen a few times, once while I was there. He told me one day that he was on the floor for about 2 hours before he could pull himself into the living room to the sofa for support to get back up. I called the that night to order the Medical Guardian. It arrived a few days later and the install was very easy. They have you do a test run to make sure the call goes through and what to expect. We haven't had to use the service yet but I can rest easy knowing, I'll get a call as soon ass something does happen. I would recommend this to anyone who has to leave their mother or father home alone.
Cindy B.
9 years ago
Mike Irick Atlanta, GA
Medical Guardian has proven to be the leader not only in the Personal Medical Alert and Response industry but in my opinion based on all interactions with the company, they far exceed any company that markets, educates, sales, delivers, and maintains quality service and support throughout the life of the product and beyond with its constant eye on the latest technological advances. It is comforting knowing that we have provided for our loved one the best protection available from the best company out there and at a reasonable cost.
9 years ago
Shelly Kilgas Denver, CO
Product is well designed and uncomplicated to use. I tested the distance limitation from the base station and found that the alert button worked well outside as well as inside. The pendant is lightweight, too.
Customer service and technical support have been able to answer all of our questions and were exceptionally patient with our testing from inside and outside of the house. The monitoring company representatives were very calm and gave my folks reassurance that help would really be on its way should they ever need it.
Bravo!
9 years ago
Donna Hammonds Fayetteville, GA
My sister and I researched medical alert systems independently, and both of came up with Medical Guardian as the top choice. Imagine my surprise when the expedited delivery fee was waived and a free lock box was included with the order. It was easy to set up, simple to activate, and the staff members we spoke to on the phone were polite and professional. I hate wearing anything around my neck or wrist, but I don't even notice that I'm wearing the pendant or the wristband. I feel much more secure in my home now.
9 years ago
Linda Castleberry Woodstock, GA
From the minute I called Medical Guardian, the customer service was great. When I received my unit, the directions were so clear and the person I called to set up my unit was so nice and walked me right through it. I am very pleased with Medical Guardian and feel much safer with it in my house and wearing the pendant around my neck. Thanks for the great service!
9 years ago
Kendall Ridgway Portland, OR
I have called a couple of times -accidentally - and the Responder has been very patient.
I didn't realize that the responders voice comes over the modem or whatever that thing sitting in the charger is called. I am concerned since I keep mine by the front door to remind me to take it when I leave the house. If I fall back in my bedroom can the responder hear me?
9 years ago
John Stallings Boardman, OR
I really appreciated the Lady that helped me decide what i was needing. I didnt understand nothing about what she was explaining to me.while she was talking to me asking questions i started understanding what the things was. It was an eye opening feeling knowing that i was going to be as safe and that if i pushed the button on either one of the life savers then i had nothing to worry about cause the person on the other end would have everybody coming to me. I was so proud of the lady that was talking to me explaining all this to me. If it hadnt been for this really sweet lady i dont think i would have even talked to anyone and would have more than likely would have hung up my phone and never answered any numbers from that number or company. Thank you MICHELE for talking to me and explaining all this to me i know now i will be safe and well taken care of if i ever needed yall. Thank you my MICHELE i think i Love You. God Bless You And Keep You Safe And All Your WishesCome True. JOHN. C. STALLINGS
9 years ago
Kristi Knoxville, TN
We had a great experience working with medical guardian. We were looking for a system for our Mom and Ed a consultant spent a lot of time talking with me and he advised us what was best for her and what would work at her rural residence. I can not review the call center as we have not had an emergency situation. Shipping was very fast. I have researched All medical alert systems and finally decided this was the best alert system for the money out there.
9 years ago
Dan McNair Rancho Cucamonga, CA
I called to make a change on my credit card info, as I entered it incorrectly. I was pleasantly surprised to get a customer service agent right away. I mean fast! And she was so nice, and so helpful. She was able to pull up my info so quick too. I haven't received my equipment yet, and so far I am VERY impressed. If this is normally how things go, I can't be more satisfied that I selected Medical Guardian. Keep up the good work! Thanks!
9 years ago
Yvonne Katzman Jacksonville, FL
my experience with Tim one of your reps was Great! He was patient and not pushy. My father had a fall before we could purchase the alert. So my purchase was delayed until this past week from October 2015. Tim was helpful and as our needs changed he answered all my questions. We finally ordered the alert this past week and it is expected to arrive at my fathers' early next week, I am hoping it will relieve us of some worry in this delicate time with my 91 year old father. Thank you so much and I would say give Tim a raise. Happy Holidays! Yvonne
9 years ago
Pamela R Arnold Ocala, FL
This experience with Medical Guardian has been very easy and most reassuring. It is a difficult decision which company to use. However, Medical Guardian truly had the best offer and record. I received my kit yesterday and had no difficulty setting up and testing. The employees I have interacted with have been very helpful, personable and professional.
10 years ago
Kathleen Grbac Hillsborough, NJ
I hope that this product is as helpful to my 90 year old father as "Tim" was to me. I can't remember the last time I had such a positive experience ordering an on-line product.
Tim was knowledgeable, pleasant and could not have been more pleasant. It's nice to know that there are still people out there that understand the concept of work ethics. Awesome job Tim.
10 years ago
bill Villas, NJ
So far so good, the rep. was great. Thanks Mike. Having a phone jack installed as I want this to be in central location in the home. My dad is happy with the idea of having this and so am I (peace of mind)
We will be hooking it up and in a few days. Will up date review after that.
Get both wrist and necklace buttons as he loves having the option as to what he'll wear.
10 years ago
Teresa Boswell Chicago, IL
The medical guardian website was easy to work with and was user-friendly and I like the way I was able to make the purchase. It would have been helpful to have more information on the unit I purchased when it came to knowing about when the charge had expired and how it indicated that to the consumer. When it comes to your customer service rep Lenny I did not like his sales tactics he did not seem like he knew enough information about the unit did not listen to my concerns and was very pushy and his information didn't lineup with your website this was the only reason why I made the purchase through the website versus the customer service representative.
10 years ago
Edward Heler Chicopee, MA
Yesterday I accessed your website to find information on your medical alert systems. I had a question and used your chat line to talk with a representative. I believe his name was Kevin. Anyway, he promptly provided the information I was seeking, assisted in the signup as I ordered your premium system, and then assisted with completing my record by listing the contacts who should be called in case of an emergency. Great experience. That is why I signed up with you.
10 years ago
Rebecca Hughs Greer, SC
Guy called my home within 5 minutes of my submitting a request for additional info online. We talked a length about my specific needs and concerns. He answered all questions and offered additional considerations that we had overlooked. I would highly recommend and advise friends and family to talk with someone from Medical Guardian before making a decision on an alert system. Thanks for helping me and my father through this process.
10 years ago
Brian Shaw Lewisville, TX
My experience with Medical Guardian was excellent in all respects since the initial phone call. The salesman was very pleasant and knowledgeable. He answered all my questions in such a manner that the reply met or exceeded the intent to my query. I am awaiting receipt my device and anticipating setting up the system and learning how to use it.
10 years ago
