Name: Medical Guardian
Rating: 4.1

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Mauree Wehrlin Hartland, MI

Good system only proble I have is when testing the pendants it takes up to 9 ' call in progress ' before a person answeres. I feel this is too long in an Emergency.

6 years ago

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Peace of mind is priceless. Nesconset, NY

Peace of mind should not be taken for granted, yet my faith in the company allows me NOT to worry, and eventually I do take my peace of mind for granted. Ironic.

6 years ago

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Marie Ardito

I haven't really had a chance to get acquainted with everything. I haven't had any trouble with it so far though and it's nice to know that it's there if I needed it.

6 years ago

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Phyllis Grow Wichita, KS

My daughter did all the research on it and, since I'm 90 years old, suggested I get this one. I keep it in my pocket all the time, though I haven't had to use it. I've tried calling them before but I could never get through to someone. The thing is that the literature that they give you with information on how to use the thing is in a really fine print. I have trouble reading it since I have problems with one of my eyes, so I need to use a magnifying glass to read everything.

6 years ago

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Mary Drahnak Hastings, PA

I wanted it since I could take it wherever I went. I could have it with me when I traveled in my car and since the other services didn't offer that, I went with Medical Guardian. I haven't had to use it but when I tested it it seemed to take a long time for them to answer.

6 years ago

Reply from Medical Guardian

Mary, thank you for reaching out. Your Mobile Guardian is a versatile device for use both at home and on the go. With regards to response time, you should be seeing our operators respond to your button press in under a minute under typical conditions. If you are seeing times above that amount, please reply directly to this message and we will reach back out to troubleshoot your device. Thanks again for the review. Have a great week!

Mar. 5th, 2018

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Douglas Fox Laguna Niguel, CA

I picked it because it let me carry the button in my pouch rather than having it around my neck. Their customer service people are nice and help me when I need it.

6 years ago

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Anonymous Spring Hill, KS

The price was a big factor in my choice to go with them. When I call they follow through with us. I think I've used it twice so far and I've never had any trouble with it.

6 years ago

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Ernest D. Robinson, IL

I'm usually out and about in the barn, at the garage, or somewhere else outside of my house. That's why I needed to have something that would take care of me while I was out there. I wear it anytime I'm out of bed, even if I have to get up to go pee in the middle of the night. The only problem that I have is that, when somebody is talking to me on it, I can't hear what they're saying. They're either not talking loud enough or the machine is not loud enough.

6 years ago

Reply from Medical Guardian

Ernest, we're happy to offer to offer you peace of mind in and around your home. Keep in mind that if you push your button and our operator can't hear you on your base, we will move forward assuming that there is a need for assistance. This ensures you will receive help when you need it. Feel free to reach back out if you have any other questions or concerns about your system.

Mar. 5th, 2018

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Anonymous Charlotte, NC

I did a good bit of research comparing quite a few companies and this one seemed like it fit me best. I haven't had to use it but the button seems to be very easy to use.

6 years ago

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Shirley Richardson Dayton, OH

I did some research on the web and they just seemed like the best ones out there. We accidentally set it off a few times and they've done a great job. It all seems to just work, it's good.

6 years ago

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Gene Gilmer Portland, OR

I research online and compared different companies. They seemed like they would serve my needs best. I haven't really used it and I don't wear it much, but I think they're fine.

6 years ago

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Mary List Sheboygan, WI

I just looked things up on the internet and thought they would be good to get for my mother. She has memory problems and since she insists on staying in her apartment on her own, I got it in case she fell and needed help. When we got it we thought that things would work out alright. My mom lives in a small two-bedroom apartment, so it's not a big place. We put the central unit, kind of the heart of the thing, in the center of the apartment. We were some 10 ft from the unit when we did our test call and they girl that responded couldn't hear us at all. If they can't hear us when we're that distance away, what would happen if my mother were to fall? They'll just send over help regardless of whether or not she needs it because they can't hear us. That was a major disappointment. They don't listen to what we have to say. It also takes forever for us to get through to a customer service person. On top of that, they just hang up on you or disconnect your call instead of asking you if you'd like to continue waiting. When my contract runs out next month I'll be looking for a different service.

6 years ago

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Dianne Molinaro Carbondale, PA

I got it as a recommendation from someone. I take it with me when I go out but I haven't needed it for an emergency. Still, it has worked when I accidentally hit the button.

6 years ago

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Libbie Wichelhaus Steamboat Springs, CO

I haven't had to use it yet fortunately. They've been very consumer focused so far. Anytime I've done a test, they have been very efficient and professional.

6 years ago

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D.D. Anderson, IN

I fell in the backyard so I decided to look into these companies. They were the ones that I found so I went with them. I haven't had to use it, but it's alright.

6 years ago

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Anonymous Tulsa, OK

I have a friend who has taken care of elderly people before and she recommended I get it. We haven't had to use it, we've just tested it but they've been fine whenever we do that. The price was too much for my mom though.

6 years ago

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Eleanor L. Cle Elum, WA

My husband picked it out for me. I've never had to use it, I just wear it around my neck when my husband is not here. I test it once a month and it works fine.

6 years ago

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Boyd H Longmont, CO

I got it for my parents after looking at the ratings online. Sometimes customer support is hard to get a hold of and don't seem to be able to follow our instructions. Still, they'll call 911 very quickly.

6 years ago

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Anonymous Batavia, IL

I got it since I like that it works no matter where I am, I can be outside and use it. There was one incident in a restaurant where I had to push the button and things worked alright. I used to wear it all the time but it's a very cumbersome and inconvenient thing. The necklace was too heavy to wear around my neck, so I started trying to clip it to my clothes. When I did that, the button would just fall off all the time so in the end I just stopped using it.

6 years ago

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Saul Bernhardt Las Vegas, NV

My daughter was the one that picked them for me. I've never used it, I just hook it onto my belt and carry it with me. I'd like it to be a little smaller and lighter.

6 years ago

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Ilee Delk Axson, GA

They answered right away when I accidentally bumped it. No I like it, I feel safe with it. I don't worry when I have it on because I know they will answer.

6 years ago

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Anonymous Tinley Park, IL

I didn't know any other services other than Medical Guardian, so I went with it. The only time we've called customer service was when we set it all up. Things went just fine. I do wish I could have something a little bit smaller that my dad could wear around his neck. It's just really big and bulky right now.

6 years ago

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Mildred Slater Salem, VA

The company that I use recommended this for my mother, so I got it for her. She wears it every day since it's easy to use and small. So far we've had no problems or concerns about it.

6 years ago

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Carmine J. New Rochelle, NY

They were the only company that I was aware of that offered these services. Every time I've called, someone answers. I'm happy to have it in case I need it.

6 years ago

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Jeanne Edwards Royse City, TX

I got it as a gift from my daughters. I've never had to use it, but I like it very much and wear it everyday. I'm sure I'll have assistance if I ever need it.

6 years ago

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Bertha Ramirez Brookshire, TX

I got it since I live by myself and I don't feel well all the time. I usually put it on in the mornings while I'm home and I feel like I'm 100% better off with it.

6 years ago

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Harold Asmus Fort Collins, CO

I called them after seeing the advertisement and the man that I talked to was very helpful. We haven't had to use it yet, but I'm hoping that it will all work fine.

6 years ago

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Bobbie Owen Powell, TN

I had this service before, so I went and got it again. All I've done with it is test it, but I get a response every time I do that. I know that if I need it, it'll be there.

6 years ago

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Syd'Ne Keets Indianapolis, IN

When I talked to them the things that they offered and their response time convinced me of getting it. I never had to use it, but the button is easy to operate. Whenever I call with questions they respond.

6 years ago

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Vail Hawkins Washington, NC

Online reviews looked good, so I got it. So far I've just tested it. The button is easy to use and functions well. Their customer care response should be better though. I tried contacting them during the weekend and the hold time was extraordinarily long.

6 years ago

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Darlene Johnson Alamo, TX

The ratings convinced me of getting it. I wear it everyday and haven't had any problems with the button, it works. Every time I've called them, they've been there for me.

6 years ago

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Carol Willinger

After reviewing a lot of services online, I thought they sounded good so I tried it. I haven't had it that long so I haven't had to use it yet. Still, I think they'd be trustworthy if I ever do need it.

6 years ago

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Anonymous Tampa, FL

I just googled it, read some descriptions from other users, and decided to go with Medical Guardian. I've never had to use it, but I've had a couple of accidents where I pushed it and they called me. I do wish that the button would stay on. It's pretty easy for the watch's band to pop open.

6 years ago

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Ellen Hughes-Stewart Willard, MO

I got it since I'm really old and I might fall and hurt myself. I've never had to use it, but I feel good having it. It's a nice thing when you get old.

6 years ago

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C.R. Arnolds Park, IA

I read reviews online and since they were highly recommended I got it. I've never had to use it, I just wear the wristband all the time. The one time I had to call them they were very helpful.

6 years ago

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Anonymous Minden, NV

We did a lot of research and felt like this one was the best service out there. I've been lucky in that we've only had to test it. So far it has been ok.

6 years ago

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Doris Gonzales

I have accidentally pushed the button a few times. One time the operator came on immediately. The other two, it took three rings. That might be a problem in a serious situation.

6 years ago Edited September 14, 2021

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JoannFreyeberg

I am responding for my mother. She had an episode last night and your company contacted me. My mom had passed out and couldn't get to the phone but pushed her alarm. Thank you for your qick response.

6 years ago

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KathyWallingford

I really like the feeling of security when I am alone. It is not heavy around neck. I did have to shorten the cord. ( I am short). I have had no issues with device.

6 years ago

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BettyEricson

This is her daughter doing the survey. She hasn’t had to use it yet but she’s accidentally bumped it & they call immediately to make sure she is ok.

6 years ago

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DonaldPack

I have not had to use Medical Guadian for an Medical Call as yet . I have called to test the system a couple of times . The operator was very helpful and professional, and made sure it was not a help call.

6 years ago

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SusanHaught

Product appears to be well made. I haven't had the need to use it to alert anyone. I dislike having to carry the GPS unit separately from the call button I'm wearing. I'm considering canceling service and use a GreatCall device.

6 years ago

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Eugene Bechants Cape Coral, FL

I liked the online evaluations of the product so I went with them. I haven't had the need to use it yet. Though they have been very responsive when it comes to my questions.

6 years ago

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Anonymous Oak Bluffs, MA

My husband did some shopping around and thought this would be best. I haven't had to use it yet, but the customer service people are very attentive and they get back to you as quickly as possible. The service has been responsive and responsible so far. The only thing is that I don't like carrying the big bulky device with me. I think it's the monitor or something but I've got to manage it and have it with me all the time.

6 years ago

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Alfreda Johnson New Orleans, LA

I happened to see a brochure about it in my doctor's office and after talking with my daughter we decided to call them. I've only had it for about a month and I haven't had to use it yet.

6 years ago

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Bill Mller Sandy, UT

I saw an advertisement about them on T.V. so I called them. I have it to wear it around the house and it's comfortable. If I need them they contact me right away. I still need to rearrange some things though.

6 years ago

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Rebecca Burnette Seneca, SC

I got it since it was so much cheaper than LifeAlert. I have not used it yet, but everyone I've talked to has been very nice and kind. They talk me through things and helped me get it all set up and ready when I got it.

6 years ago

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AnnieGrove

i got fall dection for I fall alot due to parkensons cust service is great u need to train people better i I understood the fall dection isnt 100 % accurate but I didnt execpt 0% accuracy. I fell many times with the thing around my neck and it never went off.fell on nose never went off but broke and cracked front tooth. i called to test it and it still didnt go off so I asked for the cancelation dept there a guy said how about a new one that we shall test before sending out i said ok we shall see. new one is charing as i type

6 years ago

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JohnCooke

I was very disappointed in just the first week of use, that just by pressing a great grocery bag against my chest caused it to go off, and since i am disabled couldnt answer the home and cell phones quickly. So you then called my spouse ( first time so she didnt have your number plugged into her cell phone yet, therefore, not Recognizing the number didn't immediately answer as she was on the phone. However, she did call you back within just 1-2 minutes but was told the ambulance was already enroute to my home. It seems the design of the button could be better. I understand the need to allow easy access, but still feel it could be better designed so as not to so easily set off!!

6 years ago

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JeanWisby

No problem and it has traveled out of town with me. Since it is Winter I have no problem with the "necklace". However I may have to find another as Summer approaches.

6 years ago