Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Cathleen Warsaw, IL

If you could make it lighter or more wearable, like a watch, it would be more convenient. It did make me happy when I dropped that it did detect the fall.

4 years ago

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Verified Customer

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Marilyn Groves, TX

Thank goodness I haven’t had to use it an emergency situation but it has gone off three times and they answered right away and made sure I was okay. It serves its purpose.

4 years ago

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Verified Customer

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Jeanne Camarillo, CA

One time I pushed the button and they answered right away but another time I pushed it to test it and they didn’t come on real fast. It is easy to use.

4 years ago

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Verified Customer

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Barbara Borger, TX

Probably there is some room for improvement but I am satisfied. We’ve used it three times. I don’t like that it gets in you in contact with a person and that person gets you in contact with the one that gets you help.

4 years ago

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Verified Customer

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Ruby New Philadelphia, OH

More comfortable than whatever else is out there. I have no difficulty with it except when I tested it, it called my grandson at work and he left to come help.

4 years ago

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Verified Customer

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Charles Bluffton, IN

If the battery lasted longer that would be great. I like that it fits well and the response is quick. They knew who I was. I was pleased. It is well worth the money.

4 years ago

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Verified Customer

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Helen Sandusky, OH

When the button is pressed, even if it is an accident, someone answers and asks if you are okay and the staff that is answering is kind and knowledgeable.

4 years ago

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Verified Customer

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Rosalie Huntington Beach, CA

Seems to be perfect. I really enjoy talking to the people. They know all about it and can answer all my questions. Other companies don’t know their product.

4 years ago

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Verified Customer

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Linda Purcell Plymouth, MA

The customer service is excellent. The woman I placed my order with was charming and very helpful with my questions. She was like talking to a friend.

4 years ago

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Tim Hughes Easton, PA

Didn‚Äôt follow my procedure for calls. I said to call me first followed by house number. They call me and EMS at same time. I lived next door so it was easy for me to get there quick.

4 years ago

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Verified Customer

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Anne Fort Lauderdale, FL

I really like my device. All you do is push a button and talk to a real person, not a robot. I used it by accident and a real person answered it quickly.

4 years ago

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Verified Customer

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Victoria Chula Vista, CA

It gives me peace of mind knowing that my mom has the device if she needs help. When we first activated the device is worked and they were very helpful and knowledgeable about their product.

4 years ago

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Verified Customer

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Anonymous Leesburg, VA

I have the device with me all the time. I used it when my blood pressure got low and they took me to the hospital. I was taken care of very professionally.

4 years ago

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Verified Customer

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Benita East Peoria, IL

I need to have a pocket around since I don't like it around my chest too often. I tested it twice by accident in bed when I rolled over to make sure it worked and it works like it's supposed to.

4 years ago

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Verified Customer

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Ted Brimfield, IL

My father has Medical Guardian's device and if he tests it accidentally, they are very prompt in answering and finding out if it's an emergency or not.

4 years ago

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Verified Customer

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Marilyn Cohen Miami, FL

Answer immediately, understanding when I set the alarm off accidentally or when the dog sat on it. I find them to be kind, appreciative and extremely reassuring.

4 years ago

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Verified Customer

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Cindy Brown Woodstock, CT

Customer service leaves a lot to be desired. Initially, contacts were not entered properly so were not called when button was activated. Took 5 calls and over 2 weeks to receive a replacement charger. Also request to speak to a manager has yet to be honored.

4 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry that you found your experience to be less than satisfactory. Please respond to the following private message to provide your information so we can investigate your experience. Thanks, and have a great day!

Feb. 18th, 2021

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Verified Customer

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Anonymous Mesa, AZ

Medical Guardian's alert device gives me a sense of security being alone and walking around my house. When I tested it, they came on right away to make sure I was alright.

4 years ago

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Verified Customer

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Gary Lawrence, KS

I like that someone is available to help me if I've fallen or something. The device works okay and the people you're connected with are very friendly and helpful. If you have problems, they answer very promptly.

4 years ago

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Verified Customer

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Clarine Dallas, TX

I've used my device twice and it worked beautifully both times. My husband fell and couldn't get up from the bathroom floor, so they came and took him to the hospital.

4 years ago

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Verified Customer

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Mary Lester Prairie, MN

I like that their device is one single unit and it isn't connected to a landline. I've tested it once and they were very fast and courteous. I like how responsive they are.

4 years ago

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Verified Customer

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Eloise Ankeny, IA

Medical Guardian's device is small and convenient. When I first got it, we tested it and the response time was very quick. They were very courteous to my mother in helping her out.

4 years ago

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Verified Customer

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Anonymous Menifee, CA

So far, I like everything about this company. The testing went well when we initially got our device and their customer service department always answers my questions.

4 years ago

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Verified Customer

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Anonymous

I feel very secure wearing the device. It's comfortable to wear, and the testing always goes fine. I am hard of hearing, but I can still hear them when they speak to me.

4 years ago

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Verified Customer

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Alex

The device works really well. When we tested it, I was amazed. I didn't put it on the charger one time when it was running low, and the machine alerted me to charge it.

4 years ago

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Verified Customer

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Barbara

I like everything about their product except for the band around my wrist. I tested it when I first got it and everything worked fine. It's very easy to use!

4 years ago

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Verified Customer

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Loretta

I haven't had to use It, but you know it's nice when I put it on the charger that the lady says it's charging so I know that it's worked out. Thedevice works fine.

4 years ago

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Verified Customer

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Julie

I wanted a watch so I got the watch. I am a little disappointed I thought it would have a greater distance. It said it could communicate like six hundred feet away but it doesn’t go to the end of my condo. They are very quick to answer and very polite.

4 years ago

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Verified Customer

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Lurrine

Previously I owned a different brand and I think this one is good. It is easy to set up and it does the job. The people at the company were very polite and helped me.

4 years ago

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Verified Customer

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Joan

Everything I’ve dealt with the company has been good. The person who answered the phone was excellent. He was very helpful and professional. They are lucky to have him as an employee.

4 years ago

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Verified Customer

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Frances

If I needed it, it is there. It could save my life. That is what I like about it. They also took care of me immediately. It is not comfortable to wear.

4 years ago

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Verified Customer

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Cliff

Everyone was fantastic when we set it up. They answered our questions. They are very knowledgeable about the device. It makes the family feel safer that he lives alone.

4 years ago

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Verified Customer

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Anonymous

The system is unobtrusive and not uncomfortable and it seems to be working well. I do have a difficult remembering how long between the times charging it.

4 years ago

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Verified Customer

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Janice

Customer support is very pleasant and professional. They responded immediately and that is exactly what I would expect for such a service. It relieves my husband’s anxiety.

4 years ago

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Verified Customer

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Lea

Having Medical Guardian makes me feel secure. It is simple and not confusing. Everybody I’ve talked to has been very helpful. They are quick to reply.

4 years ago

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Verified Customer

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Shelley

It works fine. It’s got good range. It’s easy to use. I don’t see any downsides. The people on the phone work quickly and efficiently and are very pleasant.

4 years ago

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Verified Customer

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Frances

It's as good as any other company. I like the fact that it waterproof and a bracelet, not just a necklace. It was very easy to hook up. Everything has worked fine.

4 years ago

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Verified Customer

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Ruth

We are very happy with it. I like the convenience of it. I like it’s premium cost. I think that is the most important. They are quick to respond when we test it.

4 years ago

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Verified Customer

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Debra

I choose them based on excellent reviews and in comparing value for the cost and with no contract. The customer service rep was extremely helpful, knowledgeable and friendly.

4 years ago

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Judith

I am glad I got it. Before I had one before and fell and broke my leg and used it. If I had not I think I would still be laying on the floor. I wish it was a little smaller but I am perfectly satisfied.

5 years ago

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Betty

The person I dealt with was helpful getting it set up and tested. The only thing I dislike is I cant wear it in the shower because it has fabric on it.

5 years ago

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Verified Customer

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Thomas

I like that it provides security for m father. Everybody was helpful when we were setting it up. They were able to answer all the questions we needed.

5 years ago

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Verified Customer

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Wallace

As far as I am concerned they have done what they said they would do. When I went to south Carolina and tested it and they were able to tell me exactly where I was.

5 years ago

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Verified Customer

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Anonymous

The fall alert is very unsuccessful. It would ring several times a day so I had to discontinue it. The rest of the service I am very satisfied with. The agents are very nice and pleasant. They really make sure they know who they are talking to.

5 years ago

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Verified Customer

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Anonymous

To the people who have trouble with much larger devices, medical guardian seems to be helpful for someone who is fairly small. They respond right away and always double check when I call if it is a mistake.

5 years ago

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Verified Customer

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Harold

It's actually for my brother. I am his legal guardian because he has dementia. He doesn’t have any complaints about it. I don’t have any complaints either. It’s been tested a couple of times.

5 years ago

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Verified Customer

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Mary Jane Gulck.

Mine doesn't seem to work. In all honesty ,my daughter who I had as my number 1person for emergency had a stroke. an is living with me and my husband who has Alzheimer's. I have been a few months getting her things packed and moved , taking her twice a week for pt, st. and it. It is one hour one way. I am 76 and just go my paperwork back to you. I tried it today after being plugged in all nite and was told to contact you. It keeps blinking both yellow and green..

5 years ago

Reply from Medical Guardian

Hello, Mary Jane Gulck . Thank you for your review. We are sorry that you had a less than satisfactory experience. Someone from our customer care team will be reaching out to you shortly.

Dec. 1st, 2020

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Verified Customer

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Linda Fishell

The wrist bracelet is very difficult to place on my wrist because of the material used. It is oversized and not an appealing design. I am 83 and my hands are not able to get the bracelet fastened so once it is on I leave it on. I wish it could redesigned.

5 years ago

Reply from Medical Guardian

Greetings Linda and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Nov. 10th, 2020

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Jennifer

It is working well. Gives us peace of mind so my mom can be safer in her home. Had a small problem getting set up, quickly solved by customer service.

5 years ago

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Verified Customer

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Anonymous

It is so big on my wrist. I did not realize that it would be so big. I did not want another thing hanging around my neck so I have the wrist band. Otherwise it is very good.

5 years ago