Name: Medical Guardian
Rating: 4.5

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Verified Customer

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M. Waverly, VA

They always answer the calls and answer the questions. We were told that our Wifi signal was weak and they recommended a land line connection, which we don't have. We like it.

3 years ago

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Verified Customer

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Anonymous Hammond, IN

They responded right away and were helpful. Once the device went off but my husband didn't actually fall, but they still contacted them. It's good. We test it every month.

3 years ago

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Verified Customer

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Marsha Klamath Falls, OR

We've tested it and the quality is pretty clear. We can understand everybody and they can understand if there's an emergency. They're friendly and they answer on time.

3 years ago

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Joseph East Providence, RI

I've had no problems. They are very efficient and I like everything just the way it is. I had fallen a couple of times and everything was handled very, very nicely.

3 years ago

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Anonymous Roanoke, VA

Medical Guardian was very informative and very cooperative. There's nothing I dislike. I like it all. It is very compact, I don't even know I'm wearing it.

3 years ago

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Verified Customer

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Mary Tonawanda, NY

They were very attentive. The device is easy to use. We tested the device when we received it and the call center responded immediately and were very friendly and helpful.

3 years ago

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Laurie Lauer Santa Barbara, CA

It is important to have complete buy-in with the people who are going to use the Medical Guardian. Hearing loss is something that affects probably the majority of elderly. If they can't hear, they won't be able to hear the service checking in with them. It is also important to ensure that the appliance will work with the owner's internet carrier. We bought it for my mother-in-law because she said she wanted it, but the logistics were much more than she wanted to deal with. Having bought a new appliance rather than a used one left us with a brand new appliance that we could not return. We received a prorated refund on our full year purchase, but now we get to contribute a brand new piece of equipment to recycling and probably land-fill. That to me is reprehensible.

3 years ago

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Verified Customer

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Norma V Shuping North Myrtle Beach, SC

Quick to respond, courteous. This was for my mother-in-law who lives alone. She would not always respond after sending the alarm but your team always called me promptly.

3 years ago

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Charles Miller Jacksonville, IL

Dad has hit the button accidentally twice and he's been contacted immediately and able to hear the person. Once at his home and another time at his farm , 20 miles away

3 years ago

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Claire Fort Myers, FL

I noticed that my device wasn't charging, so I called in and was told to try a different outlet, and when I did it worked just fine. Feels a little cumbersome to wear every day.

3 years ago

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David Rialto, CA

The product is very good I recommend it to anyone else. It's very professional. Sounded fine when I tested it. Device is good. Easy to take off. It's easy to use.

3 years ago

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Fred Stevenson Ranch, CA

I feel more safe when I'm wearing it and I wear it just about all the time. I tested about a week and a half ago it worked. It is very light and it doesn't bother me to work.

3 years ago

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Olean Gallion, AL

It made me more comfortable that I have it there to help me. If I keep it charged I haven't had any problem with it. They answered me right off when I tried to call that day.

3 years ago

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Ruby Phoenix, AZ

I like it very well, it seems to be working fine and I'm not afraid to use it and when I go out. I had to use it once and they responded very quickly.

3 years ago

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Anonymous San Marcos, CA

It gives a sense of security so that was nice, that's good to have. I've always gotten excellent response. I tested it. It's a very good result. I would like to get one that I don't have to change the battery.

3 years ago

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Joan Lebanon, IN

I fell outdoors and was able to press the button and got help immediately. When I have called and asked questions they walked me through it and were very, very good about it.

3 years ago

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Verified Customer

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Catherine Bremen, IN

I can always rely on it and feel safe. I'm a little disappointed that you charge every twenty four hours. Customer service answered quickly to my questions.

3 years ago

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Jim Lerna, IL

I've tested a couple times since I've had it and they responded very quickly and everything went just fine. I like that I can waer it around my neck just about all the time.

3 years ago

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Verified Customer

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Dessie Peru, IN

So far like everything. I wear my watch all the time and I've never had any trouble with it. They were right there when something happened to me, this is a guardian angel.

3 years ago

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Verified Customer

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Kimberly Gayle Birmingham, AL

We have had a false alarm, a button test and an actual 911 call and Medical Guardian has been great!! Answered immediately. Much better than our old service!

3 years ago

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Verified Customer

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Diana Bridges

Sherries was pleasant and understanding to my dilemma. She took time to not only explain my new medical care unit she also tome what I'd hear when testing my unit.

3 years ago

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Terri Ugarkovich

I was told several times that the lock box would be included and sent. It didn't come so when I called about it I was told it was being sent and was included in my purchase. I still did not receive it. Finally to actyualy get the bo

3 years ago

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DV

We chose Medical Guardian because of the peace of mind that we read about in the MG description of its products and services. Unfortunately, we have yet to see this come to light. We have experienced inconsistency of information through customer service on the number of times we have contacted them due to issues with the service in the area, resolutions because of that service, follow up on issues, commitments and failure to deliver the peace of mind we paid for. We continue to work with MG to see if we can get the services we expect.

3 years ago

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Verified Customer

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Kathy Schuck

Best service, best equipment. Always there with solutions. Our rep Rob F. is the best. Medical Guardian certainly lucked out with him. Always responsive and helpful.

3 years ago

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Gwen Falkenstein

I like Medical Guardian; however, my watch did go off several seeks ago just before noon, so I put it back on the charger, and it's been fine ever since! Hope that never happens again!

3 years ago

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Willard

I didn't like the idea of the way the necklace has a magnetic clasp. I haven't had to use, it I accidentally dropped the thing I had a couple of fireman showed up. I told him I didn't realized I had dropped it I was going out so I didn't hear the thing. I think they can lower my monitoring cost.

3 years ago

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Anonymous

It makes me feel safe and it's just a button away from getting help if I were to fall or whatever so I'm very happy I'm comfortable and I feel safe with it.

3 years ago

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Anonymous

I'm extremely happy to have it in case I do need it. I think every elderly person should have one. I haven't had a problem. I don't like the cord hanging around my neck because all of my clothes have a lower neckline and I'd rather that the cord did not show but it does, around the back of my neck anyway.

3 years ago

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Verified Customer

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Joyce

This is the best device I used and I used a couple of them so I believe this one I feel a hundred percent secure with it. I tested it and they were very responsive.

3 years ago

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Anonymous

It's not anything spectacular except that when I tested somebody answers, well it kind of slow in answering but they answer. They were able to tell me where I was each time.

3 years ago

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Verified Customer

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Linda

Medical Guardian is very convenient though I forget to wear it sometimes. The device is very good. They are very polite and informative when I test it.

3 years ago

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Tommy

We have set it off accidentally a couple of time and I like that it definitely checks on the person and the lady is quick to answer. I was a little disappointed with quality of the wrist band.

3 years ago

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Verified Customer

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Herman

I would recommend it highly.They were very courteous, they explained how I was supposed to hook it up and what I was doing wrong and they walked me through it.

3 years ago

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Dianna Sterling Heights, MI

I don't like the fact that the clip is not tight enough to stay put, I dropped it several times. I fell once and it didn't even go off, so I'm not happy about that. They were pretty quick to call the one night when it went off by accident.

3 years ago

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Verified Customer

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Allison Kramer Portland, OR

We have accidentally set it off a couple of times, and they call immediately and make sure we are ok. Both of my parents feel safer knowing it works too.!

3 years ago

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Mary Albany, IN

I really like it because I can have it with all the time. They worked with me and my daughter. I appreciated their concern. I am pleased with the service.

3 years ago

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Irene Roanoke, VA

We tested it and the response was quick and friendly and efficient. Customer service is great. I like how friendly the operators are when they respond to call.

3 years ago

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Jacqueline Risden Whiting, NJ

I like the security in case of falling or someone bothering me .I can just tap a button to talk to someone and they know right where I am to send help.

3 years ago

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Verified Customer

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Jerry Fergus Falls, MN

Like that it is an all in one unit. I had one before that the GPS and life alert were separate and I like this better. It works. It doesn’t take long. They are right there.

3 years ago

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Shirley E Bomar Gilbert, AZ

The customer service is great. But the device itself is not that great. My mom charges it according to the directions. Sometimes it stays charged for 3.5 days, other times only 2 days. My mom wants me to return it. She said one day it automatically started saying "The device is ready" every 15 mins or so when it wasn't on the charger and she didn't touch it. I was at home, too. I thought someone was at the door. I would like to return the device.

3 years ago

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Verified Customer

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Helen McNeil Temecula, CA

Don't know if my device is working, I don't feel like the long questions to ensure it's working properly. The lock for key entry doesn't work on my handles which means it's not usable.

3 years ago

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Karen Gardner Laurel, MT

I have been helped with very friendly, kind and understanding people. They never make me feel foolish for asking questions or accidentally setting my alarm off.

3 years ago

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Alan Finger Topsfield, MA

I've accidentally trigger the device a few times and the operator was always very nice and ready to help. However, it often took a long time to connect. More than would be good in a real emergency.

3 years ago

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Richard Rittman, OH

It was easy to work with the company to set it up and they've been very responsive to any questions. It's been tested a couple of times and everything went just fine.

3 years ago

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Bettye Americus, GA

They do not respond very quickly at a times but other times it works really well. We've not had a problem since we've had it. I like that we set it off a couple of times by mistake but they easily respond very quickly.

3 years ago

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James Woolwich, ME

Its peace of mind that somebody's there. It is good quality however the battery only lasts four days, so I've got to keep charging it every four days.

3 years ago

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Anonymous Daytona Beach, FL

I'm very satisfied with I'm glad I got. There was a time I dropped it and they immediately called and asked "are you okay or did you just drop it?" so I said I dropped it.

3 years ago

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Chrystal Lewiston, UT

I like that there is a real person you can access with a push of a button. They are very professional. I don’t like the lock box. I can’t get someone to help me with the combination.

3 years ago

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Anonymous Rancho Cordova, CA

Like the security medical guardian offers. It’s good. I find testing it to be easy. I do have an issue with the bracelet. I find it comes off easily. It is not secure on my arm.

3 years ago

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Bonnie Cedar Falls, IA

It wasn’t until after I bought it that I realized it is only good for five hundred feed and if you want to go further, you have to carry around a mobile thing. I think they miss represented the efficiency of the deice. It is not exactly as wonderful as they pointed out when I bought it. I do like the sense of safety it give me.

3 years ago