Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Suzanne Lake City, FL

I got the small one and it was bigger than I thought it would be, so I don't like hanging it around my neck. I haven't had to use it, but I tested it and everything worked, and they were quick at responding.

2 years ago

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Shirley Clarence Center, NY

The response is prompt. The time that I had to use it because I needed help, they called my daughter and then she called my son who lives next door and he came over so the pattern that we set up seems to be working. I keep setting it off by mistake all the time because of how I'm wearing so that's what I don't like about it.

2 years ago

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Theresa Orndorff Casper, WY

When we first got the products, my son accidentally hit the button. After trying to contact us, they called 911 and the fire department were here very quickly.

2 years ago

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Kelly Evans Philadelphia, PA

Very easy to order and select the right package with the help of customer service. They were also very helpful when I tested it and with any questions

2 years ago

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Stan Cocoa, FL

I like that it can save my life. I tested it the first time to see how it works. I pushed the button and somebody called me on the phone I told them it was a test and they said okay.

2 years ago

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Susan Rydal, GA

The two types of wrist bands have been irritating. The one that goes around my neck is the only one that I use now and it's fine. I contacted them when I first set it up and I had no trouble with it. I've only tested it one time, no problems.

2 years ago

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Veronica Rosamond, CA

They were just really thorough with my questions, they were able to answer really quickly and and really easy for me to understand. Everything's gone well.

2 years ago

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Tina Columbus, GA

It's easy to carry around and handle, easy to use. I have checked it and the testing worked very well, I got almost immediately a response. They're very reasonably priced.

2 years ago

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Vicie Lookout Mountain, GA

They responded to real quick when my mom contacted them. She hit the button to call them to let them know she didn't have any power. It's easy for my mom to use.

2 years ago

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Anonymous New York, NY

My experience has been very good. I tested it when I first got it weeks ago. It's small, it slips into my pocket and I can carry it around with me, it charges quickly.

2 years ago

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Vendetta Z Fishers, IN

I just do what the instructions say and it seems to be doing fine. I have to wear it on the outside but I suppose if I really needed to put it inside of my clothes.

2 years ago

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Anonymous Madison, GA

I hit it a couple of times by mistake and they answered immediately. I can go anywhere and wear it. I don't like that I have to wear it outside of my clothes and take it off to work 'cause it's kinda big and noticeable.

2 years ago

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Susanna Saint Petersburg, FL

They answer the phone. The device itself is good but the rope, the lanyard of it is broken and I don't know how to fix it. It gives me peace of mind. I had two falls this year

2 years ago

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Tom Sumter, SC

I don't like is that there's no microphone on the device itself, you have to be within yelling distance of the base to talk with the emergency personnel. The test is pretty quick.

2 years ago

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Sharon O'fallon, IL

They've called me to see if everything is going well and it's been fine. I appreciate the price which is considerably less than what was advertised on TV.

2 years ago

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Anonymous Grand Island, FL

All the different components so far so good, we're satisfied with what we have. They went above and beyond to correct the issue when the device got shipped to the wrong address.

2 years ago

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Sandra Silver Creek, NY

I've tested it and there's been an immediate response. I had an experienced where my original device broke and I had to contact the company and it's been replaced. The customer service has been incredible.

2 years ago

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Shirley El Cajon, CA

At one point my mother bent over the counter with it or something and and it actually spoke to her so it appears to be working quite well. They are so responsive.

2 years ago

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Tamara Shirley, NY

The whole process of purchasing the device and setting it up and everything was very easy. I am not trapped in the house because I can leave the house with it.

2 years ago

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Amy Maloskey Rural Retreat, VA

Great product! Great service! Got for my grandmother who lives alone. I feel so much better knowing she has this product that works anywhere she goes.

2 years ago

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Verified Customer

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Barbara Pier (Mary Kalinay) Laramie, WY

Every time I have tested it or accidentally set it off we had a good reaction time and the ones answering the phone were very nice. Makes me very comfortable.

2 years ago

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Brenda Dalen Nags Head, NC

I received a call stating I needed to pay more money to you for a new way of contacting me if my mother uses her button. You have billed me but I have still yet to receive the new documentation and the paperwork you asked me to fill out. What gives? Send the documents!!!!

2 years ago

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Cynthia Swartz Loris, SC

Three times my Guardian was activated by mistake. The girls was very kind and understanding. Had trouble connecting on the internet and they were extremely helpful.

2 years ago

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Brenda Joyce Ramer Hendersonville, NC

Every contact since the beginning has been excellent. The staff are well spoken, caring, and very nice to work with. I know my mom is in good hands.

2 years ago

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Victoria gaer Reisterstown, MD

Thankfully we haven't needed it, but the few times we've accidentally pressed the button, we got a quick response. And everyone has been so friendly and helpful.

2 years ago

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Lea Garrard Perkasie, PA

Issues with the watch system. Got it set up and suddenly after 3 weeks it stated set up not complete. When I contacted the company they said it was the cell connectivity. Not making sense to me that the cell signal was suddenly too week and this did not jive with the message that set up was not complete.

2 years ago

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Anonymous Billings, MO

When she pushes the button she gets responses immediately. I've only been concerned with the fall detection, which is what I wanted, and so far it hasn't done very well, but pushing the button is very good.

2 years ago

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Anonymous Chester, SC

There's a way I can get in touch with somebody if I have an accident. I just tested it this morning. It was a little confusing and I had to go through the process several times before I got it right.

2 years ago

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Cristina Crestview, FL

It looks like it's built very well. They answered all the questions I've ever had. I accidentally pushed the button so it was a test and they were very quick to respond.

2 years ago

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Barbara

I'm pleased with it over all. Everyone I dealt with is very professional. I did tested a couple days ago and it went well. I feel protected when I wear it.

2 years ago

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Barbara Stevensville, MD

After I got the device I had several questions and people responded right away and they were able to answer all my questions. I'm happy with the equipment.

2 years ago

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Anonymous

It's reliable. I've tested it and it worked fine and I can hear them speak right away. We're just so limited with experience, but everything was great.

2 years ago

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N Britton, MI

The thing I don't like about it is that it blinks every once in a while so there are blinks every thirty seconds. Everything went fine when I used it and when I tested it.

2 years ago

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Anonymous Newport News, VA

When I called them and asked them a question I get very good response. I like the whole system. We've tested it and the response was quick and very efficient.

2 years ago

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John Au Sable Forks, NY

When I first tested it, I got an immediate response. I use it at home and keep it on my neck except when I got out with one of my children. I feel secure.

2 years ago

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John Phoenix, AZ

I accidentally tested one time when I took it off and tossed it on the bed and all of a sudden a fall was detected and I had to correspond to what is said to do to tell them there was no fall to thier customer support.

2 years ago

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Marjorie Pleasant Hill, MO

I have to keep charging it every three to four days. I have a heart problem and I had a stroke and it helped me when I needed help. We tested it when we first got it and they helped us.

2 years ago

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Robert Mc Kinney, TX

The guy that signed me up was very professional. It makes you feel really safe having the device on. I like that I have it with me at all times and whenever I need it.

2 years ago

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D. Dallas, TX

I did test it one time. They called me and I just said false alarm. It was good. Seems like it worked fine. I have no reason to think it won't work with an emergency.

2 years ago

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Erma Addison, NY

If I didn't have it, there wouldn't be anyone else that could help. The people at Medical Guardian were very nice when they answered and no problem so I thought it was great.

2 years ago

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Deborrah Cooper San Leandro, CA

selected after reviewing offerings from similar companies on the market. Met my needs at level I can afford even on disability. Haven't had to use it yet which is a blessing!

2 years ago

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Ray Bedikian Georgetown, TX

Haven't had an emergency, thank goodness, but I realize how important it is to retest your devices each month to make sure they are powered in case there is an emergency.

2 years ago

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Robert Curtis Norene, TN

Most people say they hope they don't have to see how it works. My mom has been helped twice and has been a God send. I highly recommend this particular product!

2 years ago

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Ramakrishna Nayak Warwick, RI

When I tried to test the system, the person who responded asked the reason I called.When I responded that I was testing the system, did not seem to understand that. Next time the person passed me onto another person. I did not understand why.

2 years ago

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Anonymous Washington, MI

I've been very satisfied with it and haven't had to use. I think that's great. I like the security of being able to go places and not have to worry about anything.

2 years ago

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Bobby Wister, OK

One night I had it around my neck and I went to bed and turned over and all of the sudden I heard people banging on the door, so I do know it's working. It's been good.

2 years ago

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C. Phoenix, AZ

It's a feeling of safety. I have tested it and the only other time that I connected with it was when I accidentally leaned into the back of a chair and it turned on.

2 years ago

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Becky Cedar Rapids, IA

I have accidentally hit it a couple times and once my cat stepped on it and they were right on it calling. It gives me peace of mind more than anything.

2 years ago

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Barbara Fort Lauderdale, FL

They answer and ask me pertinent questions. I did test it and it was fine. The necklace is falling apart. I don't find the quality exceptional, it's just average. I like the fact that it has GPS because I feel safer.

2 years ago

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David New Rochelle, NY

They've always responded to all my needs. I pressed the device by accident one night and they responded. It gives my family peace of mind that I'm not alone.

2 years ago