Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Nancy Bradenton, FL

Customer service was very helpful in getting everything set up and making sure everything was working properly. It works well with cellular service, so I can take it wherever I go. Someone responds right away when I push the button.

5 years ago

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Verified Customer

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Don Jackson, MO

I thought the set up was easy. We had it up and going in thirty or forty minutes. The customer service was very helpful when we were going all of the testing. We kind of made a mistake at first and they still were very helpful and got us back on track.

5 years ago

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Verified Customer

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Anonymous Rockville, MD

I haven't had to use it yet, I just tested it when necessary to make sure that it's working okay. The few times that I've got the chance to talk to an agent they took the time they need. It's just a great company and I'm extremely happy with them.

5 years ago

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Verified Customer

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Michael Port Angeles, WA

I've had some problems with it where I moved the wrong way and it immediately starts ringing and they're right there for me so I know if something does happen to me, I can rely upon the system to get help. It's an easy to device to use and easy to charge at night.

5 years ago

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Verified Customer

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Eugene Los Lunas, NM

My niece accidentally hit the button and there was the operator on the line asking if everything was alright so I'm very comfortable with the service. Their response is courteous. They are concerned, polite, and very clear in their questions, guidance, and instruction.

5 years ago

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Verified Customer

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Clarence Kennedale, TX

It's gone off a couple of times when my father has dropped it and it's doing what it needs to do. When it did go off, they called him right away and made him feel comfortable. The person I purchased it from was really nice and helpful.

5 years ago

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Verified Customer

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Ann Keystone Heights, FL

She had the option for either a watch or a necklace. It was easy to set up and so far I am pleased. It gave me comfort so that I can actually leave knowing that she could get help immediately. They called and checked up and made sure that things are working right and so on.

5 years ago

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Verified Customer

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Mary

So far everything has been excellent. I've had a wonderful experience getting it and having instructions on how to use it. It is easy to charge the device. I can take it with me. I sometime use the watch and sometimes the necklace so I have choices.

5 years ago

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Verified Customer

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Dot

I had used others and wasn't real impressed so I thought I'd try these guys. It's for my mother and she has activated it once and it worked and I was notified just as it supposed to be. I've used customer service one time and they answered all my questions. I'm very pleased.

5 years ago

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Verified Customer

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Carol Ann

I had a very bad episode that made me feel like I was needing something that was more productive. The one I had previously saved my life but I needed more coverage. We travel and the gentleman from medical guardian informed that it was covered all over the United States. I have no reason to complain so far.

5 years ago

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Verified Customer

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Joyce Prosser, WA

I chose them because they had the highest rating on the internet. Customer service is easy to contact and walked me through getting everything to work right. I wear the alarm system around my neck daily. The little rock thing is hard to adjust.

5 years ago

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Verified Customer

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Jewel C Somerville, AL

I corresponded with one of that people that works there and they were very efficient to return my call and discuss everything with me. It is very good response when she needed help. It is comfortable to wear and very soft, we don't have any complaints.

5 years ago

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Verified Customer

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Kathleen Milwaukee, WI

I'm glad I have it now. They were there when I needed them. I use it all day and all night. It's convenient; I like the wristwatch wearing a watch and I'd like the necklace but it is tight, I'm getting a new chain. but I'm getting a different chain I don't like the rope that they give you so I'm going to have a new chain for that.

5 years ago

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Verified Customer

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Shaterrah South Bend, IN

I've not had to use it in the emergency but any time I have used it, it takes a few seconds for the phone call to go through and everyone's always very kind when they answer if it's in an accident. They always pick up and so far it's worked well anytime I've used it.

5 years ago

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Verified Customer

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Patricia Grayslake, IL

When we pressed her watch it wasn't but half a minute and they were on the phone. It's really easy to operate. I thought the people in sales were very efficient and very thorough and very thoughtful. It's much cheaper than I expected.

5 years ago

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Verified Customer

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Early Banner Winston-Salem, NC

I got the device for my ninety one year old dad who lives the one and I live fifty miles away. My dad accidentally pressed the button and the company called me to find out if they should send someone because my dad is deaf and can't answer the phone.

5 years ago

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Verified Customer

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Anonymous Okatie, SC

When you dial or you push the button, somebody comes in at a reasonable time. The salesman was very efferent and prompt to call back at certain times when I needed him. He was also polite and educated on the medical device. I was happy with him. I feel confident that I could get help if I do fall again. I would recommend it to a friend. There is always room to improve.

5 years ago

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Verified Customer

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Anthony Chester, PA

The lady that sold it to me and called to inform me was very good. She could relate to me really well. In doing my testing of the equipment, everything was okay. I have no complaints about the response time. When I was testing it, they answered and everything was nice and polite and accurate to my satisfaction.

5 years ago

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Verified Customer

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Beverley Leavenworth, KS

When I tested it, it works fine and there's always somebody there to answer my questions. They're always plite and they always ask me if everything's okay and what is going on. They're always courteous. The device get's them access to me immediately.

5 years ago

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Verified Customer

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Karen S Wellford, SC

The customer service was very patient with explaining everything to me. The device is compact yet it still has good range and everything. Everyone that I dealt with was very nice and very polite and very helpful with any questions I've had.

5 years ago

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Verified Customer

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Darlene Ivanhoe, TX

Right before we first got the device, it was still in the mail, and my mom had a fall and was in the hospital for about three months. Medical Guardian pro-rated my payment and I really appreciate that because my mom was in the hospital.

5 years ago

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Verified Customer

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Anonymous Fulton, NY

I've only had it about six weeks and I've already had to use my Medical Guardian. A couple weeks ago on a Sunday I was out in the yard and I fell on some wet leaves. They responded quickly. I put it on in the morning and take it off at night. It is very comfortable.

5 years ago

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Verified Customer

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Edward

The support immediately answered, they called for emergency people and they called me and I was able to go up and be there when the ambulance got there. It was very easy for him to use and he had no trouble being heard or hearing them.

5 years ago

Reply from Medical Guardian

Edward, we are happy to have been there for your loved one when help was needed. We hope you are both doing well. Thank you for the review.

Jan. 15th, 2019

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Verified Customer

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Barbra Bonney Lake, WA

We've done a monthly test and they have been answering within sixty seconds and the operators have been very courteous. The device is very light weight and very easy to use. The first person I was in contact with was very professional and very nice and knowledgeable about the device and the company.

5 years ago

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Verified Customer

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Nicholas Louisville, KY

This morning I had to use it and fortunately I was wearing my pendant and just pressed the button and the operator came on the speaker and I was able to send for help. Everybody I speak to is very helpful and very kind and understanding.

5 years ago

Reply from Medical Guardian

Nicholas, we're happy we were able to be of assistance when you needed help. Stay safe and thank you for the review.

Jan. 15th, 2019

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Verified Customer

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Anonymous The Bronx, NY

The sales representative didn't bother me. I called him and told him I'd like a week to think about it and they gave me that week. Everybody at Medical Guardian was very nice so I chose to go with them. Everybody I spoke to was very very nice and very helpful.

5 years ago

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Verified Customer

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Patricia Fort Wayne, IN

The people that work there are so nice and helpful and they've been really good to me. They're just really nice people and their employees sure have been helpful and very courteous. I got the GPS on it so I go away from the house and that works beautifully and I got a wrist strap that looks really nice.

5 years ago

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Verified Customer

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Cecelia Pineville, NC

They offered me a good plan, but I am thinking about canceling because the box that connects to the telephone has wires hanging out and it looks terrible. I do like how they give you a necklace and a bracelet for options. I wear the necklace all the time and it doesn't bother me at all.

5 years ago

Reply from Medical Guardian

Cecelia, thank you for the review. We offer a variety of products to meet the different needs of our customers. We offer medical alert systems with cellular connectivity built in eliminating the need for as many wires, so we may be able to get you set up with a system that better meets your needs. If you are interested in hearing more about other options that are available to you, please reply directly to this message with your full name, address and phone number and we will reach out. Any information shared in your response will not be posted publicly. Have a great day!

Jan. 11th, 2019

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Verified Customer

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Jeanne Pittsboro, NC

After I got my Medical Guardian, I fell a lot and all I had to do was push the button on my necklace and within 15 minutes, people were at my door ready to help me. I haven't had to wait forever or had a bad experience with them. I am very pleased with it.

5 years ago

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Verified Customer

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Dora Lake Helen, FL

When I set it up, it was very user friendly for old people and their customer service reps were very helpful. When I call at the beginning of the month to check in, they were also very helpful. It's very easy to use. Mine is easy to press and it doesn't seem to go off unnecessarily.

5 years ago

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Verified Customer

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Maryrose Fort Wayne, IN

The device is very comfortable and very pliable. It's convenient to have it on. The sales person was very polite and very considerate. He was persistent and he called quite a few times but I don't mind because it was something that we were putting off so he was excellent and he was so professional so that helped.

5 years ago

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Verified Customer

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Mary Sheboygan Falls, WI

They were the first company to call me back so I figured if they take their sales seriously. Customer service answered all the questions thoroughly it and know your answer. I like that it is waterproof so my grandma I can wear it in the shower, which gives her a little bit more privacy and dignity. The value for your money is average.

5 years ago

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Verified Customer

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Laura E Green Bay, WI

We're very happy with and it we're still glad we decided to get it because it's been a lifesaver. It is nice and light weight, you don't even notice. It works great, the only thing is I wish that we could talk through the devices, you talk through the base and so we had a kind of holler.

5 years ago

Reply from Medical Guardian

Laura, thank you for the review. We're happy to have been there when help was needed!

Jan. 10th, 2019

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Verified Customer

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Charlotte

I chose them because of the package that was offered, which includes different kinds of remotes as well as a lock box, and the reviews online which all were exceptional. The device is convenient and easy to use and waterproof. When I spoke with the representative he seemed genuinely concerned about the welfare of my mother. He did put pressure on me to buy it now.

5 years ago

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Verified Customer

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Gloria Egg Harbor, WI

One of my concerns is the necklace is very heavy and that leads me to take it off every so often. It tends to be a little late and it doesn't hold as much charges as I anticipated, now it could be that I'm not understanding well enough or whatever but it just seems to me that it should hold a longer charge.

5 years ago

Reply from Medical Guardian

Gloria, thank you for the review. We have a variety of devices to meet a variety of needs. We may have a device that would be a better fit for you. If you are interested in hearing about our other available products, simply reply directly to this message with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a lovely day!

Jan. 10th, 2019

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Verified Customer

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Jim Tonawanda, NY

I was very pleased with the cos based on the service provided. They called me to back by the device. They seem very helpful every time I have needed anything and although I have not used it, I'm sure they are very thorough when it comes to helping me if I need be. It does the trick. It is very easily chargeable.

5 years ago

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Verified Customer

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Carol Kniceley Bristow, VA

I have not had an occasion where I needed emergency help, but the few times I needed customer service help it was handled very professionally. I am making the assumption that when I DO need emergency help, it will be handled equally professionally and promptly.

5 years ago

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Verified Customer

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Barbara Bolingbrook, IL

I normally don't wear any jewelry and I can barely tell that I'm wearing the device. When I called the customer service with questions, they answered all of my questions. The lock box was kind of hard for me to use, I do have wrist and elbow damage, but I found it difficult to open.

5 years ago

Reply from Medical Guardian

Barbara, thank you for the review. We're happy you were able to get the lockbox open, even if it was a bit difficult. Please don't hesitate to reach back out if you have any other questions or concerns.

Jan. 8th, 2019

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Verified Customer

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Karen Fort Worth, TX

The customer support continued to call me and check up on me during those first ten days to two weeks. I like the convenience of the pendant or the watch. It's easy to charge the transmitter. I charge it by my phone at night and then just take it off the charger during the day and pop it in my purse and I'm ready to go.

5 years ago

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Verified Customer

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Cynthia Laguna Woods, CA

I've tested it a couple of times and it works finr for emergency purposes. We got a good response and it was a clear and concise communication with the person no the line. I get a good result when making a contact with them. They're cooperative and very informative.

5 years ago

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Verified Customer

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Henry Asheville, NC

Any time that we had questions to ask the customer service, they were right there. Actually we went camping and left the device someplace and couldn't find it after we got home and we had taken out the insurance and they sent us another one by the next day. That was very helpful.

5 years ago

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Verified Customer

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Valerie

They called me once or twice to check becacuse I hadn't sent back some information. So I knew they knew of me and were keeping in touch with me to see if everything was alright. The other day, the dog knocked the device, it worked really fast. They've been very polite and very nice and easy to talk to.

5 years ago

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Daniel Menasha, WI

We've done these tests a few time and everyone seems to be very nice when you just press the button. They make sure everything is working properly. They're very courteous and every problem with any question about billing or anything, they walk you step by step on how to use it.

5 years ago

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Anonymous Cresson, PA

A couple of weeks ago, my dad was having dizziness and it turned out good. We didn't have to go to the hospital, but the device was there and they called us and we got up to his house. The customer service responds quickly. They make calls quickly and that way we can get out there quickly.

5 years ago

Reply from Medical Guardian

We're happy that we were able to be there when your father needed help. Thanks for the review!

Dec. 21st, 2018

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Anonymous Summerfield, FL

Medical Guardian allows me to have a small device I can wear on my hip that looks like it could be a pager and I can communicate with the company through this one little small device. Their recharging devices arae small, convenient, and effective. When I test the device, the customer service is very responsive.

5 years ago

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Verified Customer

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Glenda Greenville, TX

The only thing that I've had to call for was just to check the device and they were very prompt and very courteous. The distance that I can carry it is great. I can use it in different areas and not just in my town but the different areas. The customer service person that I fealt with was so courteous and very informative about the equipment.

5 years ago

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Verified Customer

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Robyn

I test it occasionally to make sure it works and it works fine and I'm happy I have it. The customer support listens to you and what your question is and then they do their best to help you. They're very courteous. The device is very easy to use. It's very compact and it's not taking up too much space on the counter top. It's perfect.

5 years ago

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Dennis Independence, MO

I can use it. It goes with me to Kansas City because I live in Independence Missouri and it works that far. I'm very pleased and happy with it. Once I pushed for help and they answered within five. It just takes a minute to check on me.

5 years ago

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Verified Customer

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Hyla Mesquite, TX

I had to use it two weeks ago to get in touch with my daughter-in-law to have her help me and then we had to call the paramedics after that. They were very accommodating. They wanted to make sure that I was all right and they kept me on the phone while they talked to my daughter-in-law so that I would know that she was on her way.

5 years ago

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Katie Hermosa Beach, CA

They are very willing to help and easy to get ahold of somebody. They are always very helpful. My mom had one incident where the fall detector was accidentally set off and somebody had come on right away to ask her if she needs assistance. I have tested the device once and my sister has tested it and every time somebody comes on right away.

5 years ago