Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Beverley Leavenworth, KS

When I tested it, it works fine and there's always somebody there to answer my questions. They're always plite and they always ask me if everything's okay and what is going on. They're always courteous. The device get's them access to me immediately.

6 years ago

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Verified Customer

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Karen S Wellford, SC

The customer service was very patient with explaining everything to me. The device is compact yet it still has good range and everything. Everyone that I dealt with was very nice and very polite and very helpful with any questions I've had.

6 years ago

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Verified Customer

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Darlene Ivanhoe, TX

Right before we first got the device, it was still in the mail, and my mom had a fall and was in the hospital for about three months. Medical Guardian pro-rated my payment and I really appreciate that because my mom was in the hospital.

6 years ago

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Verified Customer

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Anonymous Fulton, NY

I've only had it about six weeks and I've already had to use my Medical Guardian. A couple weeks ago on a Sunday I was out in the yard and I fell on some wet leaves. They responded quickly. I put it on in the morning and take it off at night. It is very comfortable.

6 years ago

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Verified Customer

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Edward

The support immediately answered, they called for emergency people and they called me and I was able to go up and be there when the ambulance got there. It was very easy for him to use and he had no trouble being heard or hearing them.

6 years ago

Reply from Medical Guardian

Edward, we are happy to have been there for your loved one when help was needed. We hope you are both doing well. Thank you for the review.

Jan. 15th, 2019

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Verified Customer

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Barbra Bonney Lake, WA

We've done a monthly test and they have been answering within sixty seconds and the operators have been very courteous. The device is very light weight and very easy to use. The first person I was in contact with was very professional and very nice and knowledgeable about the device and the company.

6 years ago

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Verified Customer

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Nicholas Louisville, KY

This morning I had to use it and fortunately I was wearing my pendant and just pressed the button and the operator came on the speaker and I was able to send for help. Everybody I speak to is very helpful and very kind and understanding.

6 years ago

Reply from Medical Guardian

Nicholas, we're happy we were able to be of assistance when you needed help. Stay safe and thank you for the review.

Jan. 15th, 2019

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Verified Customer

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Anonymous The Bronx, NY

The sales representative didn't bother me. I called him and told him I'd like a week to think about it and they gave me that week. Everybody at Medical Guardian was very nice so I chose to go with them. Everybody I spoke to was very very nice and very helpful.

6 years ago

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Verified Customer

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Patricia Fort Wayne, IN

The people that work there are so nice and helpful and they've been really good to me. They're just really nice people and their employees sure have been helpful and very courteous. I got the GPS on it so I go away from the house and that works beautifully and I got a wrist strap that looks really nice.

6 years ago

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Verified Customer

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Cecelia Pineville, NC

They offered me a good plan, but I am thinking about canceling because the box that connects to the telephone has wires hanging out and it looks terrible. I do like how they give you a necklace and a bracelet for options. I wear the necklace all the time and it doesn't bother me at all.

6 years ago

Reply from Medical Guardian

Cecelia, thank you for the review. We offer a variety of products to meet the different needs of our customers. We offer medical alert systems with cellular connectivity built in eliminating the need for as many wires, so we may be able to get you set up with a system that better meets your needs. If you are interested in hearing more about other options that are available to you, please reply directly to this message with your full name, address and phone number and we will reach out. Any information shared in your response will not be posted publicly. Have a great day!

Jan. 11th, 2019

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Verified Customer

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Jeanne Pittsboro, NC

After I got my Medical Guardian, I fell a lot and all I had to do was push the button on my necklace and within 15 minutes, people were at my door ready to help me. I haven't had to wait forever or had a bad experience with them. I am very pleased with it.

6 years ago

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Verified Customer

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Dora Lake Helen, FL

When I set it up, it was very user friendly for old people and their customer service reps were very helpful. When I call at the beginning of the month to check in, they were also very helpful. It's very easy to use. Mine is easy to press and it doesn't seem to go off unnecessarily.

6 years ago

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Verified Customer

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Maryrose Fort Wayne, IN

The device is very comfortable and very pliable. It's convenient to have it on. The sales person was very polite and very considerate. He was persistent and he called quite a few times but I don't mind because it was something that we were putting off so he was excellent and he was so professional so that helped.

6 years ago

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Verified Customer

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Mary Sheboygan Falls, WI

They were the first company to call me back so I figured if they take their sales seriously. Customer service answered all the questions thoroughly it and know your answer. I like that it is waterproof so my grandma I can wear it in the shower, which gives her a little bit more privacy and dignity. The value for your money is average.

6 years ago

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Verified Customer

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Laura E Green Bay, WI

We're very happy with and it we're still glad we decided to get it because it's been a lifesaver. It is nice and light weight, you don't even notice. It works great, the only thing is I wish that we could talk through the devices, you talk through the base and so we had a kind of holler.

6 years ago

Reply from Medical Guardian

Laura, thank you for the review. We're happy to have been there when help was needed!

Jan. 10th, 2019

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Verified Customer

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Charlotte

I chose them because of the package that was offered, which includes different kinds of remotes as well as a lock box, and the reviews online which all were exceptional. The device is convenient and easy to use and waterproof. When I spoke with the representative he seemed genuinely concerned about the welfare of my mother. He did put pressure on me to buy it now.

6 years ago

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Verified Customer

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Gloria Egg Harbor, WI

One of my concerns is the necklace is very heavy and that leads me to take it off every so often. It tends to be a little late and it doesn't hold as much charges as I anticipated, now it could be that I'm not understanding well enough or whatever but it just seems to me that it should hold a longer charge.

6 years ago

Reply from Medical Guardian

Gloria, thank you for the review. We have a variety of devices to meet a variety of needs. We may have a device that would be a better fit for you. If you are interested in hearing about our other available products, simply reply directly to this message with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a lovely day!

Jan. 10th, 2019

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Verified Customer

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Jim Tonawanda, NY

I was very pleased with the cos based on the service provided. They called me to back by the device. They seem very helpful every time I have needed anything and although I have not used it, I'm sure they are very thorough when it comes to helping me if I need be. It does the trick. It is very easily chargeable.

6 years ago

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Verified Customer

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Carol Kniceley Bristow, VA

I have not had an occasion where I needed emergency help, but the few times I needed customer service help it was handled very professionally. I am making the assumption that when I DO need emergency help, it will be handled equally professionally and promptly.

6 years ago

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Verified Customer

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Barbara Bolingbrook, IL

I normally don't wear any jewelry and I can barely tell that I'm wearing the device. When I called the customer service with questions, they answered all of my questions. The lock box was kind of hard for me to use, I do have wrist and elbow damage, but I found it difficult to open.

6 years ago

Reply from Medical Guardian

Barbara, thank you for the review. We're happy you were able to get the lockbox open, even if it was a bit difficult. Please don't hesitate to reach back out if you have any other questions or concerns.

Jan. 8th, 2019

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Verified Customer

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Karen Fort Worth, TX

The customer support continued to call me and check up on me during those first ten days to two weeks. I like the convenience of the pendant or the watch. It's easy to charge the transmitter. I charge it by my phone at night and then just take it off the charger during the day and pop it in my purse and I'm ready to go.

6 years ago

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Verified Customer

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Cynthia Laguna Woods, CA

I've tested it a couple of times and it works finr for emergency purposes. We got a good response and it was a clear and concise communication with the person no the line. I get a good result when making a contact with them. They're cooperative and very informative.

6 years ago

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Verified Customer

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Henry Asheville, NC

Any time that we had questions to ask the customer service, they were right there. Actually we went camping and left the device someplace and couldn't find it after we got home and we had taken out the insurance and they sent us another one by the next day. That was very helpful.

6 years ago

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Verified Customer

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Valerie

They called me once or twice to check becacuse I hadn't sent back some information. So I knew they knew of me and were keeping in touch with me to see if everything was alright. The other day, the dog knocked the device, it worked really fast. They've been very polite and very nice and easy to talk to.

6 years ago

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Daniel Menasha, WI

We've done these tests a few time and everyone seems to be very nice when you just press the button. They make sure everything is working properly. They're very courteous and every problem with any question about billing or anything, they walk you step by step on how to use it.

6 years ago

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Anonymous Cresson, PA

A couple of weeks ago, my dad was having dizziness and it turned out good. We didn't have to go to the hospital, but the device was there and they called us and we got up to his house. The customer service responds quickly. They make calls quickly and that way we can get out there quickly.

6 years ago

Reply from Medical Guardian

We're happy that we were able to be there when your father needed help. Thanks for the review!

Dec. 21st, 2018

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Anonymous Summerfield, FL

Medical Guardian allows me to have a small device I can wear on my hip that looks like it could be a pager and I can communicate with the company through this one little small device. Their recharging devices arae small, convenient, and effective. When I test the device, the customer service is very responsive.

6 years ago

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Verified Customer

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Glenda Greenville, TX

The only thing that I've had to call for was just to check the device and they were very prompt and very courteous. The distance that I can carry it is great. I can use it in different areas and not just in my town but the different areas. The customer service person that I fealt with was so courteous and very informative about the equipment.

6 years ago

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Verified Customer

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Robyn

I test it occasionally to make sure it works and it works fine and I'm happy I have it. The customer support listens to you and what your question is and then they do their best to help you. They're very courteous. The device is very easy to use. It's very compact and it's not taking up too much space on the counter top. It's perfect.

6 years ago

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Verified Customer

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Dennis Independence, MO

I can use it. It goes with me to Kansas City because I live in Independence Missouri and it works that far. I'm very pleased and happy with it. Once I pushed for help and they answered within five. It just takes a minute to check on me.

6 years ago

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Verified Customer

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Hyla Mesquite, TX

I had to use it two weeks ago to get in touch with my daughter-in-law to have her help me and then we had to call the paramedics after that. They were very accommodating. They wanted to make sure that I was all right and they kept me on the phone while they talked to my daughter-in-law so that I would know that she was on her way.

6 years ago

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Verified Customer

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Katie Hermosa Beach, CA

They are very willing to help and easy to get ahold of somebody. They are always very helpful. My mom had one incident where the fall detector was accidentally set off and somebody had come on right away to ask her if she needs assistance. I have tested the device once and my sister has tested it and every time somebody comes on right away.

6 years ago

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Flora Greendale, WI

The equipment arrived, my sister was able to call a phone number and she received help in walking her through setting it up so that was very good customer service. The device is easy to use. My mother only has a certain range where she can go.

6 years ago

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Verified Customer

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Carol Billings, MT

This company has the most options. I wear the wristband around and it is portable. Customer service answers right away. You can't dial out on the device, but you're able to converse with customer service when you have a problem.

6 years ago

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Dorothy Paola, KS

I would recommend it. I've never had to use it thank goodness but it's there and I know that it will work, and I tested every month and everything's going great. Every time I've called, they were right there answering and helpful and asking if there was anything more I needed.

6 years ago

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Gavin Elkins Park, PA

When we first received it, a voice would come on anytime my husband bent down. So I called and talked to them but it kept going off. They said it wasn't a problem that it was always going off. The customer service couldn't have been nicer. The customer service is always polite and they answer right away.

6 years ago

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Verified Customer

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Don

The customer service is just always there. They call me back to make sure that everything is working well. One thing I would change is adding two places to plug in in the house. If you have a big house, they might not be able ot hear you.

6 years ago

Reply from Medical Guardian

Don, thanks for the review. Unfortunately, we do not offer the option to add multiple base stations for a home based unit. Rest assured, that even if you are out of speaking range of your unit, if our operators are unable to hear you for any reason, we will assume an emergency is taking place and proceed accordingly. Don't hesitate to reach back out with any additional questions. Have a great day!

Dec. 6th, 2018

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Stephanie Clanahan Reform, AL

Although I have not had to use MG in a crisis as of yet, they have been there for rvery test we have done. I have so much more peace of mind knowing my mom has this service while I a at work. It is what allows her to live independently.

7 years ago

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Pam St Louis, MO

We used them for my mom, and we are now using them for my husband. I received equipment quickly. We haven't used the service yet, which is a good thing. My grandson pushed the button because it was a button to push. They answered and were very understanding about the "accidental" call. They would've gotten 5 stars, but the cost of replacing lost equipment is high if you don't take the insurance. Your customers are elderly, sometimes forgetful people and I think that is an area they could improve.

7 years ago

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Verified Customer

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Rosemary Zucconi

I was looking for a device for my mother that would alert myself and first aid in case she fell. This device is easy to set up and now comes as a wristwatch which she wears all the time. The cost is very affordable and I feel so much better knowing she is safer when I can't be there.

7 years ago

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Halina

A few times my mother pushed the wrong button and help came on right away and I was contacted as well as my daughter. Everything worked out like it was supposed to. They are courteous and patient to talk to my mother who doesn't quite understand everything right away. Everything is very timely.

7 years ago

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Sandra Athens, GA

I have had a few false alarms and they are on the phone immediately. I mean they respond very very quickly and are very concerned and very thankful. I really should have gotten the watch with the mechanism I carry around with me. That way I wouldn't have to carry stuff with me in excess.

7 years ago

Reply from Medical Guardian

Sandra, if you are interested in swapping to another device, simply reply to this message with your account information, (full name, address and phone number). Any information shared in your response will not be posted publically and we will be in touch to discuss other device options available to you. Thanks for the review!

Nov. 29th, 2018

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Judy Eustace, TX

About a month or so ago I was sitting down and I went to get up and I couldn't get up. I was totally weak and didn't have anybody and ended up having to call they for help and they helped me. Every time I called and had a problem with one of the devices that got broken, they responded quickly.

7 years ago

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Allison West Des Moines, IA

My siblings and I wanted my Mom, 92 and still living alone, to have a way of contacting someone in the case she fell. Medical Guardian was the only company that would protect her no matter where she went with its cell and GPS coverage. I like that she has two non-emergency contacts that can be called for her. The pendant is a little large and my Mom said she feels a little conspicuous wearing it. Any time we have contacted Customer Service, they have always been gracious and professional when speaking to my Mom.

7 years ago

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Marla Cotati, CA

It has a very touchy fall feature. I finally had it turned off because it kept going off. The customer service responds right away. I found out that it was going off many times and I had questions about it and I was happy with what I've been told. It takes up very little space. It's just really compace and I'm very impressed with it.

7 years ago

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Marlene Cincinnati, OH

After talking to the salesman and pricing and what you could do, it just seemed like a good a good way to go. We haven't had to use it other than the initial set up and tested it and it seems to work fine. They were very helpful for the initial set up.

7 years ago

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Mildred Glenview, IL

When we were doing the testing, they came on in less than thirty seconds and they were very pleasant. It's easy to use and it's not cumbersome and they give you different options of either the necklace or bring it on the wrist.

7 years ago

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George North Augusta, SC

My dad couldn't get out of bed so he pushed the button and they didn't contact me but they came and got to my house and everything turned out fine. I have called them and they jsut took care of everything and they answered all my questions.

7 years ago

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Mildred Hoprich Whiteville, NC

I haven't had to use my alert necklace, but I hit the button by mistake recently and they responded immediately. My daughter received a text message before I could let them know I had no emergency. At least, had it been an emergency, I learned they waste no time in responding and alerted my daughter immediately.

7 years ago

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Evelyn Lady Lake, FL

I accidentally pushed a button and heard a man's voice and was wondering how someone got in. But then I realized that it was someone asking if I was alright because I had pressed the button in error. Now I know it works though.

7 years ago