Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Kelly Hogenson

When mom fell, they contacted us when she did not respond to them trying to get a hold of her promptly. If it wasn't for guardian, no telling how long mom would've been on the floor before somebody came to help her. We are so thankful for guardian alert.

6 years ago

Reply from Medical Guardian

Kelly, we're happy that we were able to help out when your mother needed help. We hope that she is doing well. Have a great day!

Mar. 19th, 2019

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J.Braxton

It's not the service itself, it's the beginning process of it all .The customer service Rep. She really did want to answer my questions,was snappy; rushy.I was telling her about the information from Guardian's Commercial that's what made me call in after researching this company.The customer service Rep.told me about the activation frees/shipping & assured me about the commercials 1st month free ,but when I activated the system not even a few days 2/3days I get email they charged my debit card for the first months payment ???? After she had changed my card the day I put the order in as well as me asking her a few times before her sending the very 1st.charge for the equipment.When you get pushy Customer Service Representatives that makes the overall Company look bad !!

6 years ago

Reply from Medical Guardian

Thank you for your review. We apologize for the confusion surrounding our 1-month free promo. This promo is currently available to customers who pre-pay for a full year, which is likely why your account was charged up front. We are sorry that your overall experience with our team was not a good one for you. So we can look more closely at your concerns, would you be able to help us in locating your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will take a look at your concerns. Thanks again for reaching out. Have a great day!

Mar. 14th, 2019

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Verified Customer

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Jim White

For the little time we did use them, they were very attentive to my fater in law and even though he decided he wasnt ready to use the devices offered, Medical guard understood and gave us their support and understanding. We will be back when my father in law decides he needs Medical Guardian again.

6 years ago

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Eva Trenton, SC

Have not yet needed to make an emergency call. I did call to "test" the device after about a month of service. Once I activated the device, the response was prompt(less than 1minute). I feel less guilt and stress about leaving my mother inside while I work in the yard. She feels less anxiety about be alone.

6 years ago

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Robert

When I was on the phone with Medical Guardian's sales reps, I quickly started to trust them and I liked the service that I got. I had planned on calling other companies, but after talking with Medical Guardian, I went with them. They are very easy to work with.

6 years ago

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Bernice Dubry

I think it's a good machine. It is quite and easy to read, and it's not big or bulky. I had one incident when I didn't understand the testing procedure and I tested the machine wrong. But, the person came on the line and told me how to go about testing it the correct way. All my questions are answered, and they have information, I am impressed with them.

6 years ago

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Hazel Prosser

My first experience was not positive. The rep on the other end of the line was extremely pushy and I told her I was just gathering information, but she did not want to hear that. My second encounter was very positive though. I'm not that pleased with the device, because I got the GPS I have to have a neck one rather than the wrist. It takes a little bit to get used to. I think I accidentally pushed the button twice and the people on the other end were very courteous, nice, and understanding.

6 years ago

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Andy Kocis

it's kind of hard to put on my belt loop. But, at the same time, it's not going to fall off right away. The one around my neck is very comfortable. I've accidentally hit it a couple times and they call back within a minute. They shipped it to me quickly and it was very easy to set up. I'm very happy with everything so far.

6 years ago

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Conny Jacobs Mesa, AZ

It's well built and the people on the other end of the line are very nice when I test it. The only complaint is that they cord that goes around the neck keeps stretching longer. I have to keep adjusting it so it's up higher.

6 years ago

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Kathy Gonzalez

Thus far, thank the Lord we have not had to use it in a real emergency. However, when we tested the system, the operator was very very rude! We had to call back a few times because the pendent wouldn't work properly, as well as the base station. The operator basically told us we didn't know what we were doing. She would not be quite long enough for me to explain why we were calling! She said it was mandatory that she keep talking and tell me all the same stuff over and over. What she was telling me we were doing wrong, was what the operator before her, told us to do. At this time, I would not recommend this product due to having to deal with your rude operators.

6 years ago

Reply from Medical Guardian

Kathy, thank you for your review. We're sorry for the negative experience you had when testing out our system. We take your feedback very seriously and want to investigate your concerns further. Would you be able to help us in locating your account? Any information shared in your response will not be posted publically. If you could provide us with the full name of the device user (if a name other than yours), as well as their full address and phone number, this will help us locate the account in question. Please provide any other relevant information, such as the approximate date of your phone call with our emergency operator that was outlined in your review if that information is available. Once that information is provided, we will look into your concerns and be in touch. Thanks again for the feedback. Have a great day!

Feb. 27th, 2019

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Verified Customer

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Esther Gonzalez

The product and service is outstanding. My mom fought having one for years and now thast she has it, she feels safe and secure that help is a press of a button away. Super friendly staff. Made it so easy to order and explained everything in detail

6 years ago

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Pat

I recently purchased the system and haven't needed it for an emergency. However, the setup was easy. The customer service individiaul I spoke with to activate the system was very helpful and courteous. The price of the service is comparable to the others, and I was happy that the pendant, watch, and lockbox were included.

6 years ago

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Milton

We bought devices for two individuals. The process was easy and straightforward. Setting them up was also simple and they have staff to guide you in doing so. You have to test every month and the response has been quick. And we had one false alarm where the button was accidentally pushed and the EMT was on scene within minutes.

6 years ago

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James Marcus Gosdin

Rating this service is difficult, since it would take an emergency to be able to ACTUALLY rate them. What I DO know is that they handle business in a rapid, friendly and professional way, and I have confidence that they would handle an actual emergency just as well.

6 years ago

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Christine Carter Sarasota, FL

I would recommend this company to anybody that needs any kind of safety medical alert system. They respond very quickly and are very informative. It is very easy to use and very simple to install. The response time is just incredible and they are nice people.

6 years ago

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Joyce Albuquerque, NM

It is better than life alert. I accidentally pressed the button and the paramedics were here within five minutes. I was very impressed. It's only a dollar a day and you can throw a dollar away really easy if it saves your life.

6 years ago

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Sandy West Des Moines, IA

They were the first company that I called after I saw their ad on television and the price was right. I am a stroke patient and I fall often. When I test it, it works fine. When I ordered the equipment, the gal had the best personality, we clicked right off the bat so that is another reason I got the service.

6 years ago

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Car Lockport, NY

The device is for my father in law, so its more for assurance for the family that he would be able to access medical attention in the event of an emergency. They have called a couple of times with some general questions and have been very helpful.

6 years ago

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Mildred Defiance, OH

The portability of the unit is what made me decide they were the right company for my mother. I also like the fact that it is water resistant. They are very happy to answer and provide little things that we might use to help her. She is hard of hearing and they have taken notes and have been very good about working with us.

6 years ago

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Joan Orland Park, IL

I use the necklace and it is wonderful. I put it on before I get out of bed and it stays on until the next day. I have tested once or twice and it seems to be working great. They are very nice over the phone and they take their time and don't rush you. They are as helpful as they can be. It's wonderful for seniors.

6 years ago

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Margaret Lufkin, TX

Once I didn't realize I had pushed the button and they answer right away. There is somebody there in case you have an emergency. Still, I am undecided about Medical Guardian because others advertised that you could be away from home and it still works, but mine you have to be close to the machine so if I am in town it is not going to help.

6 years ago

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Lori Ligonier, PA

I am very happy with medical guardian. There has never been a time that I have called and somebody hasn't been able to answer the questions I've had. It is a really good product. They are quick to send the help you need. The unit is portable so I can wear it in the shower and I can take it with me wherever I go.

6 years ago

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Sally West Middlesex, PA

I live by myself and I have it on me all the time. I find it very comforting to know it is there when I need it. I like that I have a watch and a necklace so I can wear whichever feels right in the moment. I've had several incidents where I have hit the button by mistake and their people have answered and were very kind and understanding.

6 years ago

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Joann Des Arc, AR

We got it for my mother in law to make her feel secure. It is good coverage and she is more comfortable. She prefers the band on the wrist more than the necklace. Every time I have called customer service has answered the questions we needed. I am satisfied. I have already recommended it to people.

6 years ago

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John Kingsville, TX

By just pushing a button, in five minutes or less somebody will come and help you out. The device is easy to carry and I have had no problems having it on me. It saved me from a very serious stroke. Its not that expensive, I could throw it away and buy some snacks or have this, something that can save my life.

6 years ago

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Nels Punta Gorda, FL

The communication I had with their salesperson was pleasant and the description of the system was very accurate. I think they are very professional. The little handheld device you carry around in your car was omitted from my shipment. The sales lady called and said she would take care of it. The device is very conveniently situated in my office.

6 years ago

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Dan And Antoinette Ashlin Minneapolis, MN

Being retired and on a fixed income I needed something that was not going to be too expensive. This was the best and I am happy with it. It's very simple to use with the emergency buttons. I like the coverage it has, and it was easy to hook up. I've spoken to 4 or 5 different people and they are all really nice and helpful.

6 years ago

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Richard Savoy Indian Head, MD

I went with this because you can fill out a contact list to be notified before they call for an ambulance. My father had to use it last Friday, he fell in the bathroom and just pushed the button. They did everything and took my father to the nearest hospital, so it was a quick reaction. I like the way the system works and that they are efficient.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that we were able to be of assistance to your father recently. We hope that he is recovering well from his recent fall. Wishing you both a great day!

Feb. 18th, 2019

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Evajean Erickson Rockford, IL

When I bought it, I assumed that they could talk out of it to us. You have to press the button and then make your way to the home base to talk. That's the only negative thing about the device, everything else seems good and helpful. They were easy to get ahold of when testing it and are good at answering questions.

6 years ago

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Patricia Reynoldsburg, OH

It is very affordable. I like the features and wearing the necklace. Every time I test it works just fine. I know when my mother presses the button someone can get her help, and that gives security. Customer service is excellent.

6 years ago

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Imogean Anadarko, OK

I think they have been really good to us so far, we are locked with them so I hope they take care of us. I have done tests a few times and everything went really well. Customer service is very polite and they take care of business.

6 years ago

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Deborah Wentzville, MO

I wear it all the time, except to bed, because I never know when I am going to fall. They are fine, polite, professional, knowledgeable, and courteous. They were the ones that called me, so that is why I signed up. I found out that similar companies do charge a lot less.

6 years ago

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Nancy Bradenton, FL

Customer service was very helpful in getting everything set up and making sure everything was working properly. It works well with cellular service, so I can take it wherever I go. Someone responds right away when I push the button.

6 years ago

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Don Jackson, MO

I thought the set up was easy. We had it up and going in thirty or forty minutes. The customer service was very helpful when we were going all of the testing. We kind of made a mistake at first and they still were very helpful and got us back on track.

6 years ago

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Anonymous Rockville, MD

I haven't had to use it yet, I just tested it when necessary to make sure that it's working okay. The few times that I've got the chance to talk to an agent they took the time they need. It's just a great company and I'm extremely happy with them.

6 years ago

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Michael Port Angeles, WA

I've had some problems with it where I moved the wrong way and it immediately starts ringing and they're right there for me so I know if something does happen to me, I can rely upon the system to get help. It's an easy to device to use and easy to charge at night.

6 years ago

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Eugene Los Lunas, NM

My niece accidentally hit the button and there was the operator on the line asking if everything was alright so I'm very comfortable with the service. Their response is courteous. They are concerned, polite, and very clear in their questions, guidance, and instruction.

6 years ago

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Clarence Kennedale, TX

It's gone off a couple of times when my father has dropped it and it's doing what it needs to do. When it did go off, they called him right away and made him feel comfortable. The person I purchased it from was really nice and helpful.

6 years ago

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Ann Keystone Heights, FL

She had the option for either a watch or a necklace. It was easy to set up and so far I am pleased. It gave me comfort so that I can actually leave knowing that she could get help immediately. They called and checked up and made sure that things are working right and so on.

6 years ago

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Mary

So far everything has been excellent. I've had a wonderful experience getting it and having instructions on how to use it. It is easy to charge the device. I can take it with me. I sometime use the watch and sometimes the necklace so I have choices.

6 years ago

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Dot

I had used others and wasn't real impressed so I thought I'd try these guys. It's for my mother and she has activated it once and it worked and I was notified just as it supposed to be. I've used customer service one time and they answered all my questions. I'm very pleased.

6 years ago

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Carol Ann

I had a very bad episode that made me feel like I was needing something that was more productive. The one I had previously saved my life but I needed more coverage. We travel and the gentleman from medical guardian informed that it was covered all over the United States. I have no reason to complain so far.

6 years ago

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Joyce Prosser, WA

I chose them because they had the highest rating on the internet. Customer service is easy to contact and walked me through getting everything to work right. I wear the alarm system around my neck daily. The little rock thing is hard to adjust.

6 years ago

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Jewel C Somerville, AL

I corresponded with one of that people that works there and they were very efficient to return my call and discuss everything with me. It is very good response when she needed help. It is comfortable to wear and very soft, we don't have any complaints.

6 years ago

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Kathleen Milwaukee, WI

I'm glad I have it now. They were there when I needed them. I use it all day and all night. It's convenient; I like the wristwatch wearing a watch and I'd like the necklace but it is tight, I'm getting a new chain. but I'm getting a different chain I don't like the rope that they give you so I'm going to have a new chain for that.

6 years ago

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Shaterrah South Bend, IN

I've not had to use it in the emergency but any time I have used it, it takes a few seconds for the phone call to go through and everyone's always very kind when they answer if it's in an accident. They always pick up and so far it's worked well anytime I've used it.

6 years ago

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Patricia Grayslake, IL

When we pressed her watch it wasn't but half a minute and they were on the phone. It's really easy to operate. I thought the people in sales were very efficient and very thorough and very thoughtful. It's much cheaper than I expected.

6 years ago

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Early Banner Winston-Salem, NC

I got the device for my ninety one year old dad who lives the one and I live fifty miles away. My dad accidentally pressed the button and the company called me to find out if they should send someone because my dad is deaf and can't answer the phone.

6 years ago

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Anonymous Okatie, SC

When you dial or you push the button, somebody comes in at a reasonable time. The salesman was very efferent and prompt to call back at certain times when I needed him. He was also polite and educated on the medical device. I was happy with him. I feel confident that I could get help if I do fall again. I would recommend it to a friend. There is always room to improve.

6 years ago

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Anthony Chester, PA

The lady that sold it to me and called to inform me was very good. She could relate to me really well. In doing my testing of the equipment, everything was okay. I have no complaints about the response time. When I was testing it, they answered and everything was nice and polite and accurate to my satisfaction.

6 years ago