Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Marian Odenton, MD

When I fell before having the device it took 20 minutes for someone to find me. I know with this they will notify my son right away and the paramedics. When I tested it there was a response right away. The young lady was very nice to me on the phone and I was very grateful for that.

6 years ago

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Verified Customer

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Mary Montgomery, AL

I have the bracelet and the necklace. I had to get used to wearing the device. I'm glad I have it. When I tested it it didn't take too long to get somebody on the line. I like the people. They are cordial and polite and caring.

6 years ago

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Verified Customer

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anonymous Willis, TX

I haven't had it very long but I like the size of it. It's not to bulky. They answered right away and the test was completed satisfactory. I like the lock box on the front door so if anyone does have to respond they don't have to break the door down.

6 years ago

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Verified Customer

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Patrica

When I tested it, I was talking to someone right away and it worked out fine. I like that all I have to do is push a button if something happens. My family is much happier since they live all over the country and none of them live here with me.

6 years ago

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Verified Customer

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Ray Lusby, MD

My father in law had medical guardian before so that's why we went with it. There is not one thing I dislike about it. Everyone in customer service were so nice and didn't rush. It was easy to set up, they made it user friendly.

6 years ago

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Emory Byron, GA

It is a nice piece of equipment. I like the fact that it has wifi and gps. So far it has been easy to carry, though I don't like that the strap keeps coming loose but other than that they did a really good job. I get quick responses and that surprised me and they know exactly where I am.

6 years ago

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Verified Customer

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Jody J.

Great customer experience. I called several other companies but Medical Guardian was the best customer experience. They answered all my questions, made me feel at ease, and were not pushy sales people. My dad is happy with his device and uses it.

6 years ago

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Verified Customer

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Kathy Port Orange, FL

For safety purposes I like it. I think it is a little heavy around the neck. One time it went off when I had the strap too long around my neck. They called and I didn't answer because I didn't recognize the number. Then the sheriff called and their G.P.S showed my location. They are very professional.

6 years ago

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Richard Poughkeepsie, NY

The reason we went with medical guardian is the salesperson was just outstanding. The customer service is very courteous and very concerned when they respond. I'm very pleased with that. I like the convenience of the device and all the options.

6 years ago

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Verified Customer

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Ana

The other day I accidentally pressed the button when I was sitting having my lunch and in less than a second someone was on the phone asking what happened. I was very impressed. I like the color and the size of it and I hope to continue to be with it for the longest time.

6 years ago

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Debbie Copeland-Bloom

Medical Guardian was easy to work with...identifying what options were best for my mom. It was easy to set up. And, most importantly, when my mom suffered a broken hip alone at home, everything worked as promised ''' potentially saving my mom''s life.

7 years ago

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Edwina San Marcos, TX

Not all cumbersome, it is easy to carry around. It was pricey but I feel like it was worth it. The only thing I find problematic is that it must be lying in the cradle to charge and I've often thought the old way with batteries was more intelligent. I was pleased that it worked when I tested it.

7 years ago

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Verified Customer

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Sabina San Antonio, TX

So far it's fine. I push the button and they keep calling until I answer and I tell them I am fine. They're very courteous and nice and told me if I need anything to call them back. I feel assured that somebody is right there to take care of me.

7 years ago

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Anonymous Forest Grove, OR

Works perfectly - I've used it on 4 occasions and all have been positive. I feel safe with it around my neck. The people are very keen, they do a fabulous job supporting you as you go through the process. They assure that everything is going to be fine.

7 years ago

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Gail Ruckersville, VA

Anytime I've called with a question, I've gotten an answer right away. It is easy to wear and I like that I can use it as a watch. I'm very happy with it and if I had to make the choice again I would pick medical guardian again.

7 years ago

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Susan Sun City Center, FL

I like that it makes me feel safer at home and it's easy to wear and it's waterproof. The only thing I dislike is I can't go outside my home, and that's my fault because I should have gotten one that could. They were very helpful when I ordered and they answer quickly.

7 years ago

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Verified Customer

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Elaine Cleveland, OH

I think it's a reasonable price. It is good for my mother. She is pleased with it. She wears it like she is supposed to. Everything is alright because she is protected. They are concerned about the device and they're good about finding out if it is working. I really appreciate that.

7 years ago

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Verified Customer

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Geraldine New Tripoli, PA

I like that if it goes off at night, if we don't hear it, it wakes us up, like it screeches at you. The customer service is excellent, very excellent. The gentleman that sold the system to us was very helpful and we keep falling back on him with questions and he always has the right answers.

7 years ago

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Verified Customer

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Belinda Rosedale, MD

Medical Guardian is doing great with explaining things to me, things like that. I'm just very happy with it. When I tested it, it worked just fine. They have taken the time to explain things to me or if I have any questions, they're always there to answer them. They have been great with everything.

7 years ago

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Verified Customer

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Carol Youngstown, OH

I don't like that sometimes I just lean over with this chain around my neck and it comes on, which is good because that means that Medical Guardian is alert and are paying attention to what's going on, but I feel bad when that happens and I have to both somebody. I've tested it just to make sure and it works fine.

7 years ago

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Gretchen Goodyear, AZ

It's pretty convenient. I use it mostly when I go outside because that's what I really need so I'm very happy with it. They explained a lot of things to me that I wasn't aware of because I didn't do the research. I was very happy with the customer service. They were polite and efficient.

7 years ago

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Brenda Roanoke, VA

It's easy to wear. I've got one in the bathroom that you wear on your wrist. In the beginning they told me they were going to match the price of another one but they really didn't. They came close but didn't actually match the price.

7 years ago

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Michael Victor, CO

The fall sensors are so sensitive that if it just touches something, it goes off. I had a false alarm and everyone showed up but the place that they chose was forty minutes away from my house, so if it had been an actual problem, it would have been a much larger problem. They need to be able to build a support system or an EMA system closest to any location as opposed to just having it be dispatched from the local police office that's an hour away. The system does not get a very good signal. Everyone from the customer service answers on time. There was never any scuffle about anything.

7 years ago

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Verified Customer

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Cecilia

It's very convenient and very satisfactory to me. The two most important things being satisfactory and very convenient. When I did test it it was very sufficient, very loud you can hear it. There's no doubt about it. It's very convenient for me.

7 years ago

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Verified Customer

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Nancy Frisco, TX

It's very non-invasive. I wear it on my wrist all the time so not a problem. I've gotten good service. I've called a couple of times and one time they called and said there was an alarm on my device but I couldn't find anything that was causing it so I'm not sure what it was.

7 years ago

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Fred Franklin, NC

Just in testing it, it seemed like it may work only thirteen hundred feet. It would suffice no doubt in the house, but out in the yard I'm just a little concerned. We called last week and tested it. It was probably mid morning when I talked to the lady but it seems like it tested fine. Everybody's been helpful and the response when I called has been very very quick.

7 years ago

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Verified Customer

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Joseph

Everything seem to be working. I used it once to test it and after two rings, somebody picked up and want to know why you're calling. I didn't get the fall down feature because it is ten dollars a month and I think there might be a lot of false alarms so I skipped that feature.

7 years ago

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Anonymous Daytona Beach, FL

The only thing I dislike is the size. It's large to be lugging around your neck. That's the only bad thing. I haven't had to use it but last night I unintentionally let it drop a little ways and they called me which was very good.

7 years ago

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Anonymous The Villages, FL

With this particular model I can only have the thing that goes around my neck and it hang and hangs and I can't get a wristband. I think it is pretty functional. I don't have any problems with the device. All my questions I've had for customer service, haven't been answered to my satisfaction. I would like their customer service to be more proactive.

7 years ago

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Martha Scottsville, KY

I like that you can wear it around the neck or the wrist and I like that the signal has good strength as far as distance. The only thing is that there has been an issue with the one around the neck. Customer service answers our questions very clearly every time we call. Even though my mother can be difficult to understand, they are patient.

7 years ago

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Barbara Fort Lauderdale, FL

I think it is a little too expensive but I needed it because I live alone and I am a senior citizen. Everything is doing great though I wish it was clipped to my back pocket instead of hanging around my neck. Once I was cleaning the kitchen and hit it by mistake and the response was fine.

7 years ago

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Raymond Louisville, KY

It allows me to do dialysis at home by myself so I don't have to have somebody with me. I tested and it worked fine, they answered me right away and answered my questions. I would recommend it to somebody that needed a good company.

7 years ago

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Verified Customer

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Richard Kansas City, MO

The device is great enough and nobody knows it is under my shirt. They could make it a bit smaller but it is still pretty mobile. They are very courteous and they don't give me a hard time when I push it by accident. I appreciate the value.

7 years ago

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Verified Customer

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Anonymous

I like that I can take the device with me and go places. I prefer the bracelet rather than the necklace because of the pain from my neck. I like the feeling of being safe. When we ordered it came in just a few days and it was easy to set up.

7 years ago

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Shirly Summerfield, FL

I only tested it a couple of times and it's worked really great. They were immediately checking to see that I was okay and if I needed help. The people are very courteous. The arms band is heavy so I would like to see them be a bit more comfortable.

7 years ago

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Marilyn Fostoria, OH

I've had a terrible time getting up by myself so this would insure me that in case of a fall I don't have lay there hoping that somebody comes by. My kids are also more at ease with me having it. I actually just recommended Medical Guardian to someone this morning.

7 years ago

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Verified Customer

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Janice

Well I have tested it and everything went well so I've been satisfied with it. I've received several calls from customer service to make sure I understood everything and that it was working. And, somebody always seems to be available if I have a question.

7 years ago

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Olyve Fort Worth, TX

It's just a safety factor to know if I needed it is there. I like the necklace better than the bracelet. With the necklace I change the chain on it from gold to silver depending what jewelry I'm wearing because the device itself you can't see but you can see the chain. I would recommend it to a friend that could use a medical device.

7 years ago

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Nancy

I don't like the fact that it's in my way. But, I like knowing that my kids feel confident that I'm not going to die on the floor without letting somebody know. The device broke when I had only had it for a couple of days but they sent me a new one the next day. Then I was able to mail back the one that wasn't working and that was very easy.

7 years ago

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Verified Customer

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Evon

Its very convenient and easy to use. We used it once on a false alarm but the response was good, efficient, and very prompt. If you have a question customer service will respond right away. I have already recommended it to others.

7 years ago

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Edward Los Gatos, CA

Well I like it because its handy. I like that I can wear it around my neck anytime I'm outside because I do have problems with walking. I've tested it a couple of times and have had no problem getting a quick response. I would recommend it to others.

7 years ago

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Anonymous Ocala, FL

Medical Guardian gives me peace of mind because we're not located close to my mother in law. We actually had to use it today because she fell. She was able to reach it and they contacted me pretty quickly. I would recommend it to others.

7 years ago

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Verified Customer

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Ethel

I happened to look out of my window and saw the fire chief and my next door neighbor there so I opened the door and they were here soon. I was vacuuming and wearing the device and the handle of the vacuum must have hit the button and it proved that it works.

7 years ago

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Anonymous Gonzales, TX

I was asleep about a week or so ago and I pushed the button on accident. I didn't hear the phone so someone appeared in my bedroom from the sheriff's department which was my first person on my list and I was fine and I don't know how I pushed the button in my sleep. The system did work and everyone was alerted. I was fine.

7 years ago

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Jean Sarasota, FL

7 years ago

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Joann Cape Coral, FL

I love it. I think it's great and I was so surprised at how fast it worked when I did the test. The key that is supposed to go on the front door, I can't get the top part locked so I tried to use my code to get that open and it won't open so I called up once when I had a question and they answered it no problem.

7 years ago

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Gail Lafayette, IN

It's a little bit clunky but other than that it's fine. I accidentally got it activated and the folks that called me were very kind and understanding and they said they rather it was a mistake than for real. They treated me very nicely and they were very patient about it.

7 years ago

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Marge

I like that the device around my neck is easy to hide. But, I don't like that there is a little wire at the top of the device that constantly is scratching me. I have to put a tissue around it but that makes it more noticable.

7 years ago

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Barry

I like that the device is convenient to wear. I primarily us it as a watch. The service has been great. I accidentally pressed the button and to my amazement the monitor came on immediately. I was pleased with the response time.

7 years ago

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Celeste Boulder, CO

When I tested it and it worked very well. I like how someone talks through the device and and you're able to hear it throughout the house. Customer service always seems to be really knowledgeable and very nice. I like that you get to talk to an actual person.

7 years ago