Name: Medical Guardian
Rating: 4.1

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Verified Customer

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5

They responded quickly and stayed with me until the ambulance got there. Then they called my daughter and talked with her. They were very polite, very of professional, and I'm very pleased with it. It's very good but I wish it was a little smaller.

5 years ago

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5 Jupiter, FL

When we test it they respond right away. On the initial call they walked me through it and explain why they recommend some examples over the other. There is no pressure, they just said heres knows why we recommend this and to think about it.

5 years ago

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5 Arroyo Grande, CA

Several ways to use it- the button, bracelet, necklace, and home charger. Everything seems to be very simple and easy to use. We did tested and it seems to work fine. When I called the lady was very nice. I had no problem asking questions and it was a really good experience.

5 years ago

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5 West Palm Beach, FL

In the very beginning when we were setting it up, I tested it an it worked immediately. Someone was right there and I felt very safe. I'm not happy with the devices though. The watch that I wear constantly falls apart and I have to keep putting it back together

5 years ago

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Mary Ellen Kort

I received the devices in a timely manner, received superior, friendly help over the phone concerning set up. They answered all my questions and made helpful suggestions. I have had no trouble with the equipment. The testing process has gone perfectly. I highly recommend their equipment and service.

5 years ago

Reply from Medical Guardian

Hello Mary,

We're so happy you had a great experience overall! We appreciate you as a customer and if you have any additional questions, feel free to let us know! Thank you!

Jun. 14th, 2019

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Keith Clover, SC

When I signed up initially, MG was quite efficient and I was pleasantly surprised to receive the watch about a week after placing the order. The watch was not of sturdy construction though and the wings that contain the pins that attach the watchband are pretty flimsy. On the first watch, two broke off after maybe the 3rd or 4th time I put it on. Further, the watch wouldn't hold a charge for more than 8-10 hours. When I spoke with the tech support group, they stated it might be my cell coverage (I live in the country and don't have a land line) but wanted to send me a second watch to see if it did better. The second watch didn't do better and so they sent me the "pendent" unit along with prepaid return shipping labels. I put the two watches in the mail on April 3 and, when the "pendent" didn't perform either, I mailed it back on April 8 with my label and money. The April 8 package was received the same week and the two packages mailed on April 3rd, using their prepaid labels, weren't received at least 2 weeks later . This return service is just slow and frustrating for someone like myself who wants the service cancelled and charges stopped. The bottom line for me is the people were friendly and tried to be helpful but the product just performed miserably due to my poor rural cell phone coverage.

5 years ago

Reply from Medical Guardian

Keith, thank you for your review! We are sorry you found your experience to be less than satisfactory. We take your feedback very seriously and will be sure to look into your experience. If you need anything else then please let us know by contacting our Customer Care team at 1-800-313-1191. Thanks again for your review, and have a great day!

Jun. 4th, 2019

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Dianne Pagel

Customer service is outstanding. I ordered this for my Mom but she passed away a few weeks after receiving it so she never really had a chance to use it. Ordering was very easy & they were so kind when I needed to return the equipment. Definitely a better value than anything else out there.

5 years ago

Reply from Medical Guardian

Hello Dianne,

Please accept our condolences. We're so sorry to hear that. Thank you so much for your kind words.

Jun. 3rd, 2019

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Carol

Never takes very long before I can get help. I used it once when I was in the shower and the policeman came over and picked me. I have had surgery on both knees so I can't pick myself up. I get results in any part of the apartment.

5 years ago

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Elizabeth

Very pleased and glad I have it. I don't care for the neck piece, it is too long but the rest I like. I have tested it and it had good results. You just have to press your button and somebody will come on and ask if anything is wrong. They are very polite.

5 years ago

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Janet

I am satisfied and it gives me comfort. They responded when I pressed it accidentally and they were very courteous, pleasant, and kind even though it was my fault. It is easy to set off accidentally, I have done it several times.

5 years ago

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Gwen

Completely happy with it and so far it's good. I think it is something that could save my life so I wear it faithfully. I've called twice to customer service and gotten answers right away and they talk me throwing it and make me feel comfortable.

5 years ago

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Betty

Knowing someone is at the touch of a button and available to help is the best part. When we test it, they are quick it respond and are courteous and very kind and very concerned. We apprentice having them and we're very thankful.

5 years ago

Reply from Medical Guardian

Hello Betty,

We're happy that you're happy about help being one button press away. We appreciate you and hope to keep you protected for a long time! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Rochelle

They did speak to me and explain how it worked when I had a problem charging it. I like the fact it is on my wrist as opposed to hanging around my neck because I found that very annoying, especially while I was sleeping. Everything worked out okay when I tested it.

5 years ago

Reply from Medical Guardian

Hi Rochelle,

We're glad you got what you needed that best fit your needs! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Mary

I've tested every month since I've had it and the response time seems to be really quick and I appreciate that. Everybody's been very courteous and quick it answer the phone. I would like the wristband also because it has a feature where out can talk directly to it in an emergency.

5 years ago

Reply from Medical Guardian

Hi Mary, If you are interested in the Freedom Guardian, our all-in-one device that can be worn on your wrist, please give our Customer Care Department a call at 1 (800) 313-1191 to discuss its features and see if it would be a good fit for your lifestyle and needs. Thank you!

Jun. 4th, 2019

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Cecilia

A very good product for seniors and people with disabilities. It works really well for my mom, it is easy to work and makes it accessible for EMS to get the fire and police. The respond within a minute. They are very courteous and professional and they assist well.

5 years ago

Reply from Medical Guardian

Hi Cecilia,

We're happy it's working well for your mom and works as intended. We appreciate your business and thank you for allowing us to help protect your mother! Thank you.

Jun. 5th, 2019

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Geraldine

have already recommended it to friends and family. It gives me a sense of security. That I didn't realize I was lacking. All I have to do is press a button should I need to. They call to make sure I tested it and was happy with it.

5 years ago

Reply from Medical Guardian

Hi Geraldine,

Thank you SO much for recommending us to your friends and family. We greatly appreciate that! We hope that you never have to use it but it will always be there just in case you do! Yes, we recommend testing all of your buttons at least once a month.

Jun. 5th, 2019

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Marilyn Dublin, OH

Service is very good, they answer all your questions. The device is excellent and I feel safe now. The only thing I don't like is the necklace hanging around my neck, it bothers me but there is not much than can do so it has been good. It is expensive but I recommend it highly.

5 years ago

Reply from Medical Guardian

Hi Marilyn,

We're glad that you're happy with our service and that you feel safe! If you'd like to try out different devices for example, an all-in-one wrist option (Freedom Guardian), we'd be happy to describe its features to you to see if that would be a better fit for you. You can reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191.

Jun. 5th, 2019

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Ann McGill, NV

I like everything so far. I feel more comfortable having it and knowing I will be able to get help if I fall or if something happens. I've tested it and it works fine. They're very good at answering all my little questions. I've already recommended it to several friends.

5 years ago

Reply from Medical Guardian

Hi Ann,

We're happy that you feel more comfortable and have that peace of mind that help is just a button press away should you need help! Also, thank you so much for recommending us to your friends. Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Edward Florence, AZ

Easy to read and it has the time and date on it. If we have an emergency, it would make me feel more comfortable. When I tested it, the people I spoke to were very helpful and good communicators. They answered all my questions and they didn't have to get anyone else to answer them. They obviously know the product and what they are talking about.

5 years ago

Reply from Medical Guardian

Hi Edward,

It makes us smile that you feel more comfortable by having one of our devices! We are happy that you got some of great, knowledgeable agents. Thank you so much for choosing Medical Guardian!

Jun. 5th, 2019

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Lois Galiinat, daughter of Jeanette Smith

Customer service has been an issue. When I first called to inquire about the service, I spoke to a salesperson and said I'd be back in touch. The next morning a received a called from a spoofed local number that was the salesperson. Why does a reputable company use a disreputable practice? But based upon reviews, I ordered the Home Guardian. I was told that although no guarantee, I would received it by a certain date, which was very important to me. But I did not receive as promised. Then I was double charged on my credit card. When I called I was told this was an error and the erroneous charge was credited.

5 years ago

Reply from Medical Guardian

Lois, thank you for your review! We are sorry to hear that you felt your sales experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Joyce P. Fontaine Mandeville, LA

I like how easy it was to set up. I was walked through the process and never felt rushed while on the phone. I also like the speed volume that Medical Guardian replys with once the aletr button is pressed. I like having the choice of a pendant ot wristband to wear.

5 years ago

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Marianne Hudson, FL

Everybody that I have worked with is very gracious. The device is very easy to use. I realize that it is more expensive than other companies, but I know that I need to pay for better service. I don't like how the device has a blinking light on it, because it lights up my room at night.

5 years ago

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Jennifer Dorn

There is always someone to answer any questions that speaks English clearly. I like that I am to test it out monthly to make sure that all systems are go. I like to take the portable unit with me when I go for a long walks and know that if I fall on someplace Like Tubbs Hill that someone is going to come get me.

5 years ago

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Karen Crabb

Polite staff. Very willing to help people in need and those who press the button by accident. The first time my mother accidentally pressed the button, Medical Guardian picked up after only 2 rings. This last time it rang at least 10 to 15 times before someone from Medical Guardian was there. Luckily it was an accident but if she needed someone emergently, I think that was MUCH too long of a time delay before someone was there for her.

5 years ago

Reply from Medical Guardian

Karen, thank you for your review. We're happy that you are satisfied with your mother's device and service overall. Typically speaking, you should hear back from one of our operators in under a minute. Regular monthly testing will ensure her unit is working as it should. If that is not the case for your mother, please feel free to reach back out so we can look further into your concerns. Feel free to reply directly to this message. Have a great day!

May. 9th, 2019

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Carol Coates

We have only called for test purposes - The call button works as expected, response on base station is within about 30 seconds but the voice connection has a lot of static making the response hard to understand. Otherwise system seems to work as expected. One great feature is the lock box with house key for the front door to make emergency service access easy.

5 years ago

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Thomas

I like everything about it. I like that you have a wrist watch or a thing for your neck. I had one incident and an emergency vehicle came right away in ten minutes or less. So far I've been satisfied with it. I have no complaints. I've been very satisfied with them.

5 years ago

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Anonymous

I called in to do the first check two weeks ago and it failed. Nobody came on the line for over fourty five minutes. I couldn't even call an ambulance so I called my daughter on my cell phone which I never use and she called the care specialist. The next day I called them back and put in a formal complain to the supervisory and then I waited two days and tried another test and it went through perfectly but I'm very leery about it. I'm still on the line if I'm going to keep it or not. I'll probably wait a week or two and try another test and see how it works. I'm on the line as to whether I can trust the company.

5 years ago

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C Lima, OH

It's comfortable and it's easily charged and I just feel very comfortable with it. I had one occasion where I accidentally pressed the button and the people were right there immediately. The response was amazingly fast. Medical Guardian responded and answered my questions. They were very quick to respond and very very gracious when I called them.

5 years ago

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Louise Troy, NC

I like the fact that the fall detection does work. I tested it and fall detection really does work. It's a little heavy, they need to redesign it. The salesman was good, he went overboard to try to make this thing right for me.

5 years ago

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Elizabeth Evans, GA

When I tested it I got an immediate response. They're there when you hit that button for emergencies. I wear the wristband and the leather part on the band catches everything you go around. It's like you have to wash it every day to keep it clean.

5 years ago

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Carolyn Banning, CA

I've tested it and I've also accidentally hit the device for an emergency which they did call back which was a nice thing. Sometimes when I call it kind of rings quite a while before someone does answer from customer service.

5 years ago

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Gloria Portland, OR

When I tested the device, they answered me rigth away. They were right on the minute I touched the button. If you need help, they're right there. Medical Guardian is very helpful. I was going to cancel it and they helped me out of the monthly premium and got it down to less money.

5 years ago

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Linda

I tested it when I first got it and it worked fine. The customer servie is very good about answering any questions I have. The only thing I might suggest is that they furnish a booklet with the equipment explaining how it works in detail a little more.

5 years ago

Reply from Medical Guardian

Linda, thank you for your feedback about our manuals. We are constantly working on providing our customers with additional resources to better understand our products and services. We will take your thoughts into consideration. If there is anything specific that you wish we discussed in better detail, please feel free to share some additional specifics in response to this message. Thanks again for your review!

May. 3rd, 2019

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Judy

I dislike that the device is very sensitive and it can go off just by accidentally tapping it. When it was tested accidentally, the service was fine. The person from customer service was very nice about it and that it was a false alarm.

5 years ago

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Jim

I was with another company and I like that they can provide the same if not better service at half the cost and I also like that there is zero contract. I've tested it twice and that was good. I very much like the key locking device that medical people would have access to the key rather than sticking it under a door mat or flower pot.

5 years ago

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Anonymous

I like the size of the base unit. It's smaller than what I had with a different company and the lock boxes they provided for my home keys and all the equipment seems to be working very well. I did hit the button accidentally and got a fairly swift response and they also contacted my son when they weren't able to reach me.

5 years ago

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Sheryl

I tested it when I first got it and it worked great. They came right online and everything was satisfactory. I like when you take the device out of the cradle it tells you out loud if the batteries are running low so that's kind of nice.

5 years ago

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William

It would not transmit GPS and my location when I needed it. It worked fine in the backyard in my home, but when I got down on the farm, it wouldn't. They treated me fine and when I called and asked them they said they didn't have any tower in that area. They were as nice as they could be, they jsut couldn't help me at all.

5 years ago

Reply from Medical Guardian

William, thank you for reaching out. If you are still having these issues with the GPS, we would like to take a closer look at your concerns. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 3rd, 2019

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Anonymous Sandusky, MI

I did accidentally push a button one time and was treated very courteously by the person who answered the call. My only problem with them is that I've had several calls asking me to call and activate my device which I have already done.

5 years ago

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Anonymous Bowling Green, OH

The device is convenient and of good quality. They try to answer the calls fairly promptly and professionally. They are very courteous and helpful and make you feel like you aren't imposing on them. The GPS did not work the best for me.

5 years ago

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Diane Spanaway, WA

The wrist band always comes undone and caught on things. Customer service was very knowledgeable and informative on their products and the service they provide. They are very patient. The equipment is well priced, and good quality.

5 years ago

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Judith Brooklyn, NY

There is nothing I dislike about it. I think they care about what they are doing and are very efficient. I ordered three bracelets, which gave me bruises on my arms so I would like to talk to someone about ordering the pendant.

5 years ago

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Frances Piedmont, MO

I had one before that was cheap and wasn't nearly as nice, the necklace has a real smooth touch to it. I don't have any complaints what so ever. Shortly before I got it, I was on the floor for twenty five hours without food or water so that is why I got it. I don't think it is a whole lot to pay for your safety.

5 years ago

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James Kenner, LA

I have no complaints, I am very satisfied and feeling very secure. My only issue is when I initially called I told them woman to delay the order because my budget was packed up and she put the order through right away so I had overdrawn and I was not happy with that little incident. When I called them about it, the gentleman I spoke with gave me a free month's service to make up for it.

5 years ago

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Barbara Lakeside, OR

I switch between the necklace and the bracelet because I don't like the string showing around my neck but that is very minor. I have tested it twice and it has worked both times and they responded quickly. The cost is low, though some people tell me there are lower programs, I am satisfied.

5 years ago

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Clarence Pittsburgh, PA

I like being able to travel all over different areas but I dislike is that you have to keep charging up the watch, I have seen some other companies where you don't have to charge your equipment. The different people I have spoke with seem to be very courteous and polite and well informed on the product.

5 years ago

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Anonymous Pensacola, FL

All the people I worked with were very knowledgeable, professional, and helpful, any question was answered properly and quickly. Everybody went out of their way to help us. The tests make it so I don't have a problem with it and they are quick and easy.

5 years ago

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Odessa Opp, AL

I haven't had it long but it is easy to set up and use and so far all the people have had to deal with have been very helpful. Customer support is friendly and they answer all those question and call back to follow up to make sure everything is going okay.

5 years ago

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Beverley Winthrop, IA

I wish that I didn't have to carry that main thing along when I did get further away in distance. The customer service was really good. One day I had a question and I called and they were really nice about answering it for me.

5 years ago

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Jerry Piedmont, AL

I have the watch and necklace and I can sleep with it, take a shower in case I fall and I can carry the little charger with me whenever I go somewhere more than a day. I tested it one time and it works. If they get the page, they come right to you.

5 years ago