Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Marilyn Dublin, OH

Service is very good, they answer all your questions. The device is excellent and I feel safe now. The only thing I don't like is the necklace hanging around my neck, it bothers me but there is not much than can do so it has been good. It is expensive but I recommend it highly.

6 years ago

Reply from Medical Guardian

Hi Marilyn,

We're glad that you're happy with our service and that you feel safe! If you'd like to try out different devices for example, an all-in-one wrist option (Freedom Guardian), we'd be happy to describe its features to you to see if that would be a better fit for you. You can reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191.

Jun. 5th, 2019

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Ann McGill, NV

I like everything so far. I feel more comfortable having it and knowing I will be able to get help if I fall or if something happens. I've tested it and it works fine. They're very good at answering all my little questions. I've already recommended it to several friends.

6 years ago

Reply from Medical Guardian

Hi Ann,

We're happy that you feel more comfortable and have that peace of mind that help is just a button press away should you need help! Also, thank you so much for recommending us to your friends. Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Edward Florence, AZ

Easy to read and it has the time and date on it. If we have an emergency, it would make me feel more comfortable. When I tested it, the people I spoke to were very helpful and good communicators. They answered all my questions and they didn't have to get anyone else to answer them. They obviously know the product and what they are talking about.

6 years ago

Reply from Medical Guardian

Hi Edward,

It makes us smile that you feel more comfortable by having one of our devices! We are happy that you got some of great, knowledgeable agents. Thank you so much for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Lois Galiinat, daughter of Jeanette Smith

Customer service has been an issue. When I first called to inquire about the service, I spoke to a salesperson and said I'd be back in touch. The next morning a received a called from a spoofed local number that was the salesperson. Why does a reputable company use a disreputable practice? But based upon reviews, I ordered the Home Guardian. I was told that although no guarantee, I would received it by a certain date, which was very important to me. But I did not receive as promised. Then I was double charged on my credit card. When I called I was told this was an error and the erroneous charge was credited.

6 years ago

Reply from Medical Guardian

Lois, thank you for your review! We are sorry to hear that you felt your sales experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Verified Customer

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Joyce P. Fontaine Mandeville, LA

I like how easy it was to set up. I was walked through the process and never felt rushed while on the phone. I also like the speed volume that Medical Guardian replys with once the aletr button is pressed. I like having the choice of a pendant ot wristband to wear.

6 years ago

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Marianne Hudson, FL

Everybody that I have worked with is very gracious. The device is very easy to use. I realize that it is more expensive than other companies, but I know that I need to pay for better service. I don't like how the device has a blinking light on it, because it lights up my room at night.

6 years ago

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Jennifer Dorn

There is always someone to answer any questions that speaks English clearly. I like that I am to test it out monthly to make sure that all systems are go. I like to take the portable unit with me when I go for a long walks and know that if I fall on someplace Like Tubbs Hill that someone is going to come get me.

6 years ago

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Karen Crabb

Polite staff. Very willing to help people in need and those who press the button by accident. The first time my mother accidentally pressed the button, Medical Guardian picked up after only 2 rings. This last time it rang at least 10 to 15 times before someone from Medical Guardian was there. Luckily it was an accident but if she needed someone emergently, I think that was MUCH too long of a time delay before someone was there for her.

6 years ago

Reply from Medical Guardian

Karen, thank you for your review. We're happy that you are satisfied with your mother's device and service overall. Typically speaking, you should hear back from one of our operators in under a minute. Regular monthly testing will ensure her unit is working as it should. If that is not the case for your mother, please feel free to reach back out so we can look further into your concerns. Feel free to reply directly to this message. Have a great day!

May. 9th, 2019

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Carol Coates

We have only called for test purposes - The call button works as expected, response on base station is within about 30 seconds but the voice connection has a lot of static making the response hard to understand. Otherwise system seems to work as expected. One great feature is the lock box with house key for the front door to make emergency service access easy.

6 years ago

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Verified Customer

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Thomas

I like everything about it. I like that you have a wrist watch or a thing for your neck. I had one incident and an emergency vehicle came right away in ten minutes or less. So far I've been satisfied with it. I have no complaints. I've been very satisfied with them.

6 years ago

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Anonymous

I called in to do the first check two weeks ago and it failed. Nobody came on the line for over fourty five minutes. I couldn't even call an ambulance so I called my daughter on my cell phone which I never use and she called the care specialist. The next day I called them back and put in a formal complain to the supervisory and then I waited two days and tried another test and it went through perfectly but I'm very leery about it. I'm still on the line if I'm going to keep it or not. I'll probably wait a week or two and try another test and see how it works. I'm on the line as to whether I can trust the company.

6 years ago

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C Lima, OH

It's comfortable and it's easily charged and I just feel very comfortable with it. I had one occasion where I accidentally pressed the button and the people were right there immediately. The response was amazingly fast. Medical Guardian responded and answered my questions. They were very quick to respond and very very gracious when I called them.

6 years ago

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Louise Troy, NC

I like the fact that the fall detection does work. I tested it and fall detection really does work. It's a little heavy, they need to redesign it. The salesman was good, he went overboard to try to make this thing right for me.

6 years ago

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Elizabeth Evans, GA

When I tested it I got an immediate response. They're there when you hit that button for emergencies. I wear the wristband and the leather part on the band catches everything you go around. It's like you have to wash it every day to keep it clean.

6 years ago

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Carolyn Banning, CA

I've tested it and I've also accidentally hit the device for an emergency which they did call back which was a nice thing. Sometimes when I call it kind of rings quite a while before someone does answer from customer service.

6 years ago

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Gloria Portland, OR

When I tested the device, they answered me rigth away. They were right on the minute I touched the button. If you need help, they're right there. Medical Guardian is very helpful. I was going to cancel it and they helped me out of the monthly premium and got it down to less money.

6 years ago

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Linda

I tested it when I first got it and it worked fine. The customer servie is very good about answering any questions I have. The only thing I might suggest is that they furnish a booklet with the equipment explaining how it works in detail a little more.

6 years ago

Reply from Medical Guardian

Linda, thank you for your feedback about our manuals. We are constantly working on providing our customers with additional resources to better understand our products and services. We will take your thoughts into consideration. If there is anything specific that you wish we discussed in better detail, please feel free to share some additional specifics in response to this message. Thanks again for your review!

May. 3rd, 2019

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Judy

I dislike that the device is very sensitive and it can go off just by accidentally tapping it. When it was tested accidentally, the service was fine. The person from customer service was very nice about it and that it was a false alarm.

6 years ago

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Jim

I was with another company and I like that they can provide the same if not better service at half the cost and I also like that there is zero contract. I've tested it twice and that was good. I very much like the key locking device that medical people would have access to the key rather than sticking it under a door mat or flower pot.

6 years ago

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Anonymous

I like the size of the base unit. It's smaller than what I had with a different company and the lock boxes they provided for my home keys and all the equipment seems to be working very well. I did hit the button accidentally and got a fairly swift response and they also contacted my son when they weren't able to reach me.

6 years ago

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Sheryl

I tested it when I first got it and it worked great. They came right online and everything was satisfactory. I like when you take the device out of the cradle it tells you out loud if the batteries are running low so that's kind of nice.

6 years ago

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William

It would not transmit GPS and my location when I needed it. It worked fine in the backyard in my home, but when I got down on the farm, it wouldn't. They treated me fine and when I called and asked them they said they didn't have any tower in that area. They were as nice as they could be, they jsut couldn't help me at all.

6 years ago

Reply from Medical Guardian

William, thank you for reaching out. If you are still having these issues with the GPS, we would like to take a closer look at your concerns. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 3rd, 2019

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Anonymous Sandusky, MI

I did accidentally push a button one time and was treated very courteously by the person who answered the call. My only problem with them is that I've had several calls asking me to call and activate my device which I have already done.

6 years ago

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Anonymous Bowling Green, OH

The device is convenient and of good quality. They try to answer the calls fairly promptly and professionally. They are very courteous and helpful and make you feel like you aren't imposing on them. The GPS did not work the best for me.

6 years ago

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Diane Spanaway, WA

The wrist band always comes undone and caught on things. Customer service was very knowledgeable and informative on their products and the service they provide. They are very patient. The equipment is well priced, and good quality.

6 years ago

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Judith Brooklyn, NY

There is nothing I dislike about it. I think they care about what they are doing and are very efficient. I ordered three bracelets, which gave me bruises on my arms so I would like to talk to someone about ordering the pendant.

6 years ago

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Frances Piedmont, MO

I had one before that was cheap and wasn't nearly as nice, the necklace has a real smooth touch to it. I don't have any complaints what so ever. Shortly before I got it, I was on the floor for twenty five hours without food or water so that is why I got it. I don't think it is a whole lot to pay for your safety.

6 years ago

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James Kenner, LA

I have no complaints, I am very satisfied and feeling very secure. My only issue is when I initially called I told them woman to delay the order because my budget was packed up and she put the order through right away so I had overdrawn and I was not happy with that little incident. When I called them about it, the gentleman I spoke with gave me a free month's service to make up for it.

6 years ago

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Barbara Lakeside, OR

I switch between the necklace and the bracelet because I don't like the string showing around my neck but that is very minor. I have tested it twice and it has worked both times and they responded quickly. The cost is low, though some people tell me there are lower programs, I am satisfied.

6 years ago

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Clarence Pittsburgh, PA

I like being able to travel all over different areas but I dislike is that you have to keep charging up the watch, I have seen some other companies where you don't have to charge your equipment. The different people I have spoke with seem to be very courteous and polite and well informed on the product.

6 years ago

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Anonymous Pensacola, FL

All the people I worked with were very knowledgeable, professional, and helpful, any question was answered properly and quickly. Everybody went out of their way to help us. The tests make it so I don't have a problem with it and they are quick and easy.

6 years ago

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Odessa Opp, AL

I haven't had it long but it is easy to set up and use and so far all the people have had to deal with have been very helpful. Customer support is friendly and they answer all those question and call back to follow up to make sure everything is going okay.

6 years ago

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Beverley Winthrop, IA

I wish that I didn't have to carry that main thing along when I did get further away in distance. The customer service was really good. One day I had a question and I called and they were really nice about answering it for me.

6 years ago

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Jerry Piedmont, AL

I have the watch and necklace and I can sleep with it, take a shower in case I fall and I can carry the little charger with me whenever I go somewhere more than a day. I tested it one time and it works. If they get the page, they come right to you.

6 years ago

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Tonoah Springfield, OH

Medical Guardian seems to be a good company. They were very knowledgeable about the product. They assisted me with the testing and when I've tested it, the representative came on the line within seconds of me pressing the button so that was really good.

6 years ago

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Margaret L Evans City, PA

Everyone is so polite and they explain everything to me. I have to remember when I leave the house to put the battery in my purse. The bracelet is great quality. I would highly recommend it. I never leave the house without it.

6 years ago

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Anonymous Columbia, SC

Everyone has been very accommodating, courteous, kind, and understanding about any issues that I have had. They are outstanding and are always available to help. They were very quick when we tested it. I highly recommend they company and product. It lives up to it's promises.

6 years ago

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Gary Fort Worth, TX

I was out walking my dog and I didn't fall or anything but I must have hit is and immediately someone came on and asked if I needed them. I like the bracelet and I have the necklace under my clothes. It's convenient and they called me immediately when they thought that I had fallen so I know it works.

6 years ago

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Evelyn

The system was easy to order. I got a lot of information on the phone and it came right away. The directions were good and my son-in-law set it up and they were able to set it up pretty easily. So far Medical Guardian has done an excellent job.

6 years ago

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Freddy Bouldwin And Patricia Katy, TX

Talking to them, they were very nice and explained everything to me very well. The one that I got was for distance and it only goes close around the house so if you go any further than that, it's not going to work. It works very quick.

6 years ago

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Deborah Albuquerque, NM

When I tested it, my equipment works perfectly. I don't like to see the plastic things at the top of the cord that goes around my neck. I had to wrap them with something softer so they'd didn't bother me. I think the communication between Medical Guardian and me is very good. They have good customer service.

6 years ago

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Dorothy M Cottage Grove, MN

They follow up really quickly with things. The person we talked to on the phone was very nice to deal with. They were really patient and it was just a really good experience. We were able to get what we wanted and everything was plained and it just all came very quickly. My mom was able to call and get help setting it up.

6 years ago

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Katherine

I accidentally pushed it while in the grocery store and there was no response. When I got home and called them they said that sometimes they don't work inside of buildings and I would have to get outside to use it. I also think that there should be a way to cancel the call just in case you accidentally push the button.

6 years ago

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Edward

When I spoke with someone, they were able to answer my questions right away without hesitation. I like that it is nice and slim, especially the one for my wrist. My husband likes the one that goes around his neck and that he can wear that one on in the shower.

6 years ago

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Corena

The necklace is simple and is water resistant. The base station is simple to operate as well. I once activated it accidentally and the operator came on and I explained it all. It is also my understanding that there is no charge or anything like that for activating it.

6 years ago

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Sara Crownsville, MD

The only experience I've had with them is I had a couple questions once or twice and I called them to ask them about it and they were very helpful and answered my questions to my satisfaction. I tested it like two days ago. I had questions as to why it would blink on and off during the day and I called and they said that I should test it once a month and the test went smoothly.

6 years ago

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Eva Linton, IN

Anytime I pushed the button they were there immediately. I really don't like having ot carry the power pack with me. Sometimes it's in my way. When I tested the device, the representatives have always been very friendly and ready to answer any questions that I need.

6 years ago

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Elizabeth Poseyville, IN

The customer support has had a lot of patience with my daughter calling about every little thing that's wrong. I've accidentally set it off several times and I just told them it was an accident and they just wanted to make sure that I was okay. They had determination to find out for sure if I was okay.

6 years ago

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Sharon Spokane, WA

There was one accidental signal sent when I was out shoveling snow and a fireman came into my apartment and I was just across the street where my car was. We did find out that it works. I just don't like having to take it with me all the time. It's kind of in the way.

6 years ago

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paul

I had taken a fall last month (not injured, just not able to get up), the service was prompt, courteous and caring. I only give it a 4 only because I asked that she sent only an ambulance crew for help getting up only and she sent fire and EMS. I had fallen in the past and been able to get lift assist by EMS only. I just feel it was a waste of services to send both.

6 years ago

Reply from Medical Guardian

Paul, thank you for your review. We're happy that we were able to get you help during your most recent fall. We're also relieved that you are not injured. With regards to your concern about the additional services that were sent to your door, we can look more closely at what occurred here. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Mar. 19th, 2019