Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Jesse Saint Pauls, NC

I had sort of passed out and I called, and the paramedics came. It took a little while for them to get here but that's because they had to come about 15-20 miles to get here. They are courteous, kind, and I had to call and get a new one and it was replaced properly.

7 years ago

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Verified Customer

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Evelyn Lady Lake, FL

I accidentally pushed a button and heard a man's voice and was wondering how someone got in. But then I realized that it was someone asking if I was alright because I had pressed the button in error. Now I know it works though.

7 years ago

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Verified Customer

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C. Blackshear, GA

It's good when people really need it. I wish I hadn't got it because I haven't needed it and I feel like it's wasting money. When I do need it, it will be a good service. I can just plug it in and it's ready to go in case I need it.

7 years ago

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Peter

I think it's very convenient, it's not heavy and you just press the button to activate it. The customer service is great, they are very understanding and accommodating. They told me exactly what to do in regard to sending it back, I was very impressed.

7 years ago

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E. Farmville, VA

I called in to make sure everything was working, and they were very pleasant. The only problem I have with the bracelet is it's made of a rubberized material that does both my arm a little and it breaks out, but I just switch it from one arm to the other and that's about it.

7 years ago

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Zona P. Chandler, AZ

I was awakened at 1:30 in the morning with a bunch of officers outside my door. I guess I had unknowingly activated it, but it proves it's working. The only concern I have is it gets in the way when I take a shower, which is when I feel I am the most vulnerable.

7 years ago

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Verified Customer

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Wayne

I needed something that would work outside, which I think this does. I tried other companies, but they wouldn't do that. I like the fact that it's got a charger on the bedside and I have a button around my neck. I feel very comfortable with it.

7 years ago

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Joe

If I could talk to them through the wristwatch or necklace it would be a much better product. I have tested it a couple times and they came right on and asked me if I needed help and made sure I was okay before they hung up.

7 years ago

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Anonymous

During the day I use the watch and at night I use the necklace. I try to call in once a month to have it tested, the response isn't immediate. I always have to wait quite a bit for them to answer the phone. The last time I tested it, I said at the beginning it was a test, but they called me back thinking it was an emergency. It's the most expensive alert system out there at $39.95 a month, which is $10 more than the average alert system out there. The only thing I would recommend them for is because it is so lightweight. I don't even realize it's there.

7 years ago

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Gladys

The machine and people who work there have all been satisfactory. I had one machine that stopped working and they asked if I could wait until the morning and someone came and made sure to replace it and make sure it worked. They call me periodically to make sure it's still working.

7 years ago

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Ruby

My great grandchild unplugged it and I didn't know what was up because I couldn't get it to work. I called, and the man was so nice and said we're going to find out what the problem is. Everybody that I have spoken to was so nice.

7 years ago

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Thomas Hibbing, MN

The only time I had to use it was when I was out. I had to use it so that was a really big help. I had to call an ambulance when I was 25 miles away from home. It's a really good service when I needed it. I used it and it didn't take long for them to come. It was just wonderful.

7 years ago

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Anonymous Pella, IA

I had a really bad fall and I pushed the button, but by the time they answered I figured out how to get out of where I was, but they were right there to help me. When I called them mistakenly, they answered immediately so I think they're very efficient.

7 years ago

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Donna Delich Livingston, MT

Staff were friendly from asking about services to providing excellent information and walking us through the purchase and the set up of product. When called they are prompt and very professional. I have already referred people to this company for their stellar product and service.

7 years ago

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Barbara Lynnwood, WA

It would be better if it worked everywhere instead of just at home. It's only $19 a month, which I think is a very good deal. There was also a time I pressed it just to check it and a man answered and was very good about making sure I was okay. It was a good experience.

7 years ago

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Bobby Benton City, WA

It's affordable and easy to use. The guy I spoke with to get everything set up was very helpful. I liked the ease of setting it up, I was talking to another company and they kept harassing me, but I didn't have that experience here.

7 years ago

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Verified Customer

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Lovena Springfield, MO

We got both the wristband and the necklace, but we changed the necklace for a different chain because we didn't like what it came on. The wristwatch is kind of big and bulky. But, the guy on the phone was able to walk us through everything, it was a good experience.

7 years ago

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Verified Customer

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Eileen Hopkins, MN

When I had to call in to get some questions answered they got me to the right person. They immediately and thoroughly answered all my questions. I know it works because I accidentally bumped it one day. My experience with them so far is short, but everything is very positive, and I'm impressed.

7 years ago

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Verified Customer

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Dorothy Oakdale, PA

I got this for my parents, it was installed on Wednesday and was used on Saturday. They were doing gardening and got attacked by a swarm of in-ground bees. My Dad pressed the button, and someone came on immediately and got an ambulance and police there within 5 minutes.

7 years ago

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James Eugene, OR

We've done a lot of tests on the device, and I'm a little concerned about how long it takes to connect to everyone for help. I like the fact that the device can be worn as a pendant or on your wrist. It's also waterproof, which is good.

7 years ago

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Verified Customer

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Lucille

We chose Medical Guardian because of their great internet reviews. My mother has their medical alert device, and we really appreciate how quick their customer service is to respond. They're thorough on explaining how they operate the device and always provide me a nice experience.

7 years ago

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Zel

I love that I can travel with it and know I'm safe in case something happens. The wristband I have is very comfortable and I've had no problems at all with it. Customer service is really good and get back to me right away when I call.

7 years ago

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Helga Philadelphia, PA

Once they contacted me and I wasn't able to answer the family sent a team to assess what was happening to me. It's well designed and gives you some options having the bracelet as well as the fob. So far it seems to be working and I think that it's a great asset to have it available for people who are getting older.

7 years ago

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Tony Roeder

Very easy to do business with. Also easy to set up once received. They answered all the questions I had. Iwas able to save 2 months of expense by paying for one year. [I have not had to actually use in an emergency, but have tested contacting and it worked quickly.

7 years ago

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Barbara

I got this after falling in my bathtub and being stuck there for three hours without anyone answering me. Now, I can go any place and I know that I can get help. It was very easy to talk to them and order it and set it all up.

8 years ago

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John

They were johnny on the spot and answered immediately. We did have an occasion where my husband was putting an end into the charger it correctly and the battery shut down and they notified us right away with an email to let us know what we needed to take care of that and they also notified the other contact people on the list.

8 years ago

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Dolores Willow Grove, PA

Medical Alert called and stayed on the line. Actually, my sister had called for my mother. They stayed on the line and provided her information. They stayed on the line until the ambulance had gotten there. Right after the ambulance had gotten there, they had actually called me since I was the first emergency contact

8 years ago

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Valerie

I wear the medical alert device all the time because I'm mostly here at home by myself. One time we had a power outage and lost our service, but I called and they helped walk me through how to fix everything. I feel very secure with this device, and I like knowing they're only a push of a button away.

8 years ago

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Verified Customer

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Elsa

Whenever I test the equipment, they are quick to answer and are thorough in answering the questions I ask. They are a great company. The device is a very practical one, and works just fine. It's not very pretty, so I'd like them to come up with something that's better looking.

8 years ago

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Patricia And Mitsugi

I find this company extremely professional. Fortunately I haven't had to use it yet, but we've tested it several times and the response times were good. They're great at responding to questions and I've had no trouble getting in contact with them when I need to speak to someone. It's a product that's extremely easy to use.

8 years ago

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Claudia

I really enjoy how portable this device is. I feel much more comfortable knowing that I can go to the beach or walk my dog, and know they can help me if there's an emergency. They have GPS that helps locate you in case you do have an emergency.

8 years ago

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Sue

Customer support was very helpful in getting everything all set up when I first got it. They answered all my questions and were very attentive and hands on. I like that the device is waterproof because I can take it into the shower with me.

8 years ago

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S.D.

The device itself works, and is in a form that can be managed easily. My wife once accidentally pressed the alarm and she wasn't in range for them to hear so they called an ambulance and me and I was able to tell them that she was fine in time for them to cancel the ambulance.

8 years ago

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David Miller

They're readily available, and I didn't have to stay on hold very long. I think it should be a little cheaper a month, and the speaker is only on the main one so if you collapse in a different room I don't know how they're going to communicate with you.

8 years ago

Reply from Medical Guardian

David, thanks for the review. If you collapse in a different room than where your speaker is located and our operators can't hear you, they will assume an emergency is occurring and respond accordingly. Please feel free to reach back out if you have any other questions or concerns.

Jul. 9th, 2018

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Karen Russell Cincinnati, OH

I like the idea that they give you a choice of a bathtub alarm, or armbands, or whatever you wanted. They're very knowledgeable, and they put out everything that I needed while explaining to me how to use it. It's worked every time I've had to use it.

8 years ago

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Kaye Ferrara

I like that it's GPS driven, so I don't have to be in my home for them to know where I am. I call in each month to make sure it works. The only problem I have is having to carry the voice piece with me, because sometimes I don't have a pocket or I need to carry other things as well.

8 years ago

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Louise

One of my disappointments is in testing it each month. It takes much too long for someone to come on to respond. Other than that, it's pretty good though. I think the range could go further, but it's acceptable and the price is reasonable.

8 years ago

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Jennifer Owens Columbus, OH

I fell back on some steps, and the paramedics had to come. It took longer than they say, but once they arrived it was a good experience. They're patient with me when I call in, or press the button on accident. I would like to be able to communicate through the wristband instead of having to carry another device.

8 years ago

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Iona Baker Spring Grove, PA

You are able to go outside without having anything because it can track you. One time I had to change one of the numbers and I just went to the website and checked with them and they got back to me the next day confirming the change. You can clearly hear the speaker when they come on

8 years ago

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Terry Whitaker Columbus, OH

I have had several situations where I have had some false alarms they were always very prompt to get hold of me and make sure that there was no problem. I compared different companies on the internet, I feel like this is the best service for the price.

8 years ago

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Ray Jones Tulsa, OK

I did some research online and I liked what I saw. I especially like the GPS on it. Customer service was easy to work with and they arranged for us to have another lock box to use at another location for the summer. We have used it for a number of months now and are very glad to have it.

8 years ago

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Cecelia Salvator Oak Harbor, WA

I keep it by me at all times. The response time is great when I call. I don't like the lanyard, it is too thin and annoys my neck. I wish they would come up with something else you could put that on you or your jeans or something instead of the lanyard.

8 years ago

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Clara Tankersley Terrell, TX

It's very easy for my mother and she definitely understands what she would need to do in case of emergency. Anytime we have contacted them for whatever reason they've always been very helpful and very prompt on answering our call and very helpful. It's a very nice company.

8 years ago

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Anna English

This company had the right equipment for me and they were very forthcoming with all their information. They have been knowledgeable and answer all my questions, they are there if I need help. The equipment is pretty simple but the bracelet is very cumbersome.

8 years ago

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Anne Zils

I've accidentally set it off multiple times and they always come to my aid. I'm very grateful. Though I keep deactivating the voice feature so when I do press it accidentally I can't hear them. The service is excellent though especially when they send out help regardless.

8 years ago

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B.M.

They staff in the medical guardian is always friendly and they always answer all our questions, medical guardian doesn't need to change or anything of the sorts. It works. We used to have another system and that system it had many problems, the biggest one was that they kept billing her yet they never once called her. Which is why we switched.

8 years ago

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Anonymous

My daughter-in-law is the one who chose it. She wears it everyday and has accidentally pressed it more times than we ever had. They seem to answer us promptly when it accidentally goes off, same as if she were to push it properly.

8 years ago

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Ellis Siegal

I did a bit of research on Medical Guardian since I decided it was time to get some type of medical device. I've only do monthly checks, those are the only times I've have any experience with it. Sometimes the response aren't as quick enough. Sometimes it feels like it's more than 90 seconds. Though it truly operates properly. Though I do have a problem with your online inquiry that I can't submit it without responding about my families income which is frankly none of Medical Guardian's concern or business to know. I do like having it because it gives me a sense of security.

8 years ago

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Carol N Little

I chose Medical Guardian for it's economical price. I haven't had to use it, thank goodness. They have always been very good to me, there's just an ease about using it. It makes me feel safer than just having a telephone. I have this around my neck and I can use whenever and wherever I need it and that makes me feel safe.

8 years ago

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Ruth Russell

Medical Guardian seemed to be the right medical device for me. I ended falling down in the kitchen one day so I pushed the button and received help right away. It truly helped me and it's great for senior citizens and elderly alike to have it.

8 years ago