Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Louise

One of my disappointments is in testing it each month. It takes much too long for someone to come on to respond. Other than that, it's pretty good though. I think the range could go further, but it's acceptable and the price is reasonable.

6 years ago

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Karen Russell Cincinnati, OH

I like the idea that they give you a choice of a bathtub alarm, or armbands, or whatever you wanted. They're very knowledgeable, and they put out everything that I needed while explaining to me how to use it. It's worked every time I've had to use it.

6 years ago

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Jennifer Owens Columbus, OH

I fell back on some steps, and the paramedics had to come. It took longer than they say, but once they arrived it was a good experience. They're patient with me when I call in, or press the button on accident. I would like to be able to communicate through the wristband instead of having to carry another device.

6 years ago

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Iona Baker Spring Grove, PA

You are able to go outside without having anything because it can track you. One time I had to change one of the numbers and I just went to the website and checked with them and they got back to me the next day confirming the change. You can clearly hear the speaker when they come on

6 years ago

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Terry Whitaker Columbus, OH

I have had several situations where I have had some false alarms they were always very prompt to get hold of me and make sure that there was no problem. I compared different companies on the internet, I feel like this is the best service for the price.

6 years ago

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Ray Jones Tulsa, OK

I did some research online and I liked what I saw. I especially like the GPS on it. Customer service was easy to work with and they arranged for us to have another lock box to use at another location for the summer. We have used it for a number of months now and are very glad to have it.

6 years ago

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Cecelia Salvator Oak Harbor, WA

I keep it by me at all times. The response time is great when I call. I don't like the lanyard, it is too thin and annoys my neck. I wish they would come up with something else you could put that on you or your jeans or something instead of the lanyard.

6 years ago

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Clara Tankersley Terrell, TX

It's very easy for my mother and she definitely understands what she would need to do in case of emergency. Anytime we have contacted them for whatever reason they've always been very helpful and very prompt on answering our call and very helpful. It's a very nice company.

6 years ago

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Anna English

This company had the right equipment for me and they were very forthcoming with all their information. They have been knowledgeable and answer all my questions, they are there if I need help. The equipment is pretty simple but the bracelet is very cumbersome.

6 years ago

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Anonymous

My daughter-in-law is the one who chose it. She wears it everyday and has accidentally pressed it more times than we ever had. They seem to answer us promptly when it accidentally goes off, same as if she were to push it properly.

6 years ago

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B.M.

They staff in the medical guardian is always friendly and they always answer all our questions, medical guardian doesn't need to change or anything of the sorts. It works. We used to have another system and that system it had many problems, the biggest one was that they kept billing her yet they never once called her. Which is why we switched.

6 years ago

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Anne Zils

I've accidentally set it off multiple times and they always come to my aid. I'm very grateful. Though I keep deactivating the voice feature so when I do press it accidentally I can't hear them. The service is excellent though especially when they send out help regardless.

6 years ago

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Velta Rosen

I thought it would be a good idea to get something for my safety. Every day we use it in case we have any accidents like falling down. I don't like that in my watch, it's one day ahead. I just wish I could take it everywhere with me instead of just being limited to my home.

6 years ago

Reply from Medical Guardian

Velta, thank you for the review. We're happy that you are satisfied overall with your Home Guardian. We did want to point out that we do offer additional options that would be able to cover you both in the home and on the go. If you are interested in hearing more about our mobile devices, simply reply to this message and we will have a member of our Customer Care team reach out and discuss your options with you. Have a great day!

Jun. 7th, 2018

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Ellis Siegal

I did a bit of research on Medical Guardian since I decided it was time to get some type of medical device. I've only do monthly checks, those are the only times I've have any experience with it. Sometimes the response aren't as quick enough. Sometimes it feels like it's more than 90 seconds. Though it truly operates properly. Though I do have a problem with your online inquiry that I can't submit it without responding about my families income which is frankly none of Medical Guardian's concern or business to know. I do like having it because it gives me a sense of security.

6 years ago

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Anonymous

It allows you to take from your home to anywhere else like your driveway. It was very flexible to our needs. We know that if we ever pressed the button need help, somebody will immediately come. It gives us a real sense of security.

6 years ago

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Carol N Little

I chose Medical Guardian for it's economical price. I haven't had to use it, thank goodness. They have always been very good to me, there's just an ease about using it. It makes me feel safer than just having a telephone. I have this around my neck and I can use whenever and wherever I need it and that makes me feel safe.

6 years ago

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Carol Taylor

It seemed to be what I wanted. I own both the necklace and wrist devices. They're always getting in the way but it seem to be no other way around it. I like the smaller ones, the ones that are more light weight. I would also like for someone to call me and explain more thoroughly everything.

6 years ago

Reply from Medical Guardian

Carol, thank you for the review. We're happy that you are pleased with our service overall. We would love to talk through everything about your device with you more thoroughly! Would you help us in locating your account? Any information you provide in your response will not be posted publicly and will only be used so a member of our Customer Care team can reach back out. If you can provide your address and phone number, that should be sufficient for us to locate the account. Thanks again for reaching out and have a lovely day!

Jun. 7th, 2018

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Carol Tracy

It's the best remote access portable medical device out there. I haven't used it, but it's very comfortable and hassle free when speaking to them over the phone. I've never had any problems with it. I would like it if I could do non-emergency calls though.

6 years ago

Reply from Medical Guardian

Carol, we're happy that you've been pleased with our services overall. Our devices are made for both emergency and non-emergency use. For example, if you simply need help from a neighbor, you can push your button and ask our operator to contact your neighbor for some assistance. We can explain this concept a bit more thoroughly over the phone if you would like. Simply reply to this message with your phone number and address and we will reach out. Any information shared in your response will not be posted publicly. Have a great weekend!

Jun. 8th, 2018

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Ruth Russell

Medical Guardian seemed to be the right medical device for me. I ended falling down in the kitchen one day so I pushed the button and received help right away. It truly helped me and it's great for senior citizens and elderly alike to have it.

6 years ago

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Gwen Jones

I decided to go with Medical Guardian since it has a portable device which made a lot of sense to me. I take it with me anytime I need to leave my home. They always know the answers to my questions and they gave me instructions on how to properly handle the products. The device is easy to use and convenient as well.

6 years ago

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Frances B Lalan

Medical guardian met our criteria, I liked that Medical Guardian functions outside of our home. So far we haven't had to use it for real emergencies. It's outshine our expectations. We use Medical guardian for my 94 year mother. I was tell my mother that in case of a medical emergency. Like I've said they have exceeded our expectations.

6 years ago

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Haziine

I saw it in an advertisement somewhere. I mainly go it for the GPS tracker it has built in. I haven't had to use it far. From the research I've seen and from what I understand, they have the best response time of any medical devices out there and I truly recommend them.

6 years ago

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Judy Galbraith

I kept getting information regarding other medical device companies, but I found Medical Guardian and I couldn't be happier. I have used it about a year ago, when I fell in the kitchen and thank goodness I had it around my neck since I live alone. I'm very happy with it.

6 years ago

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Michael Greer Ottawa, OH

I did research online and saw that they had a better track record than others. I haven't had to use Medical Guardian for any emergencies. I've only used it for a monthly test to check my equipment. They're very prompt and courteous.

6 years ago

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Anonymous North Chili, NY

I saw an advertisement on the television and it was less expensive than the one I had before. I haven't used it, but I put it somewhere I can I can reach. I don't usually wear it with it. Everybody is very friendly and helpful which makes me feel better since I don't getting the feeling like I'm bothering somebody.

6 years ago

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Mary E Jones Elizabethtown, KY

I had a lot time by myself since my daughter is a nurse and she has long hours and I didn't want to be alone. So we decided to get Medical Guardian so I wouldn't be so alone. I'm not very capable of taking care of myself since I'm in a wheelchair so I'm very grateful for having it.

6 years ago

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Anonymous

My daughter is the one who purchased it for me. I wear it all the time, but thankfully I haven't had to use it. The customer service is fine and I've never had any problems with it. It makes you feel safe to know that it's there. It really gives you a peace of mind knowing that you have it if you need it.

6 years ago

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Linda Kay Bates

I decided to get Medical Guardian after I've read online evaluations and as well as reviews in consumer digest. I typically wear the bracelet and I use it all the time since I'm in a wheelchair. I typically wear it when I'm around the house or out in the yard. They've always been very prompt and I've always gotten excellent service.

6 years ago

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Saralee Motley Vincennes, IN

They recommended this to me when I was in rehab. I wear the necklace because I can take it anywhere with me at any time. I had an incident where I was extremely dizzy and could no longer stand, I ended up receiving help right away after using it. It works quickly and efficiently.

6 years ago

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Sharon Faith Scott Corpus Christi, TX

I have tried a couple of medical devices and they all have done a pretty good job, but Medical Guardian just works better for me. My balance is not as good so I occasionally fall, but having Medical Guardian they were able to get someone out here quick. I've been very pleased with it.

6 years ago

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Heshmat Shirani

I didn't really know about them until they contacted me. I studied their company and what services they offered. It sounded too good to pass so I decided to go with them. The staff are always asking if I'm alright and call to check up on me. It's an excellent device and they help me with any difficulties I might have.

6 years ago

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Ann Maguire Bensalem, PA

The advertisement that I saw caught my attention and I know I needed this. I like that I can bring it with me wherever I go. I am satisfied with medical guardian as my life alert. I expect to continue to be satisfied with it.

6 years ago

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anonymous Albuquerque, NM

It had what I needed and the price was fairly competitive. The setup was easy and I don't have to charge it. Thank goodness I've never had to use it, but I've tested it a few times to make sure it's working. They seem courteous and are always looking to be helpful.

6 years ago

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Maureen C. Maguire Baltimore, MD

I have been in a hospital and the visiting nurse told me I should consider some kind of appliance. So I looked online, looked at everything and decided that Medical Guardian had the most on what I wanted. I wear it all the time. They're always right there for me. I think the medical device is great.

6 years ago

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Judy Webster Milwaukee, WI

It was a combination of the services and price that was right for me. It fitted all of my needs and the staff is very knowledgeable and courteous. Thankfully I've never had to use it. Any questions I have or anytime I do tests they've been very helpful. I like the look of it and the ease of handling it.

6 years ago

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Anonymous Ocean City, MD

My parents are elderly and I'm not here all the time, so we needed to have some kind of support system and to have immediate contact. They haven't had to use it as of yet, but they've had it for two years now which we're very lucky. Medical Guardian calls them to check up and to see if they're alright that everything is working. It gives them a feeling of comfort knowing that everything works.

6 years ago

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Brenda Wall Collinsville, VA

My children decided to get Medical Guardian for me. I wear it everyday, in the morning and take it off when I go to bed and put it in it's charger. I need it since I do fall a lot I like Medical Guardian, but you have to watch out since it's very sensitive.

6 years ago

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Alice Yong

I found Medical Guardian while researching online. I've haven't really used it yet, but we tested it and it works just fine. They're very responsive and I think they're pretty friendly overall. They have excellent customer service.

6 years ago

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Terryanne Kearns Glendale, CA

It's very easy to use and simple. I wear it all day and I would just like to be able to change the chain on the necklace since it gets dirty. I'd like to change it out for a chance to wash it. They're very patient and clear on answering my questions.

6 years ago

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Anonymous Miami, FL

We've research the best we could and we thought that Medical Guardian would be the best one. I've never had to use it only tests, thank goodness. I wear it all the time especially at night because it relieves that fear that anything might happen in the night. Whenever I test the device, I immediately get a response. That's really good to know.

6 years ago

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Anonymous Arkansas City, KS

I decided to get Medical Guardian after seeing the ratings and comparing different ones. It's for my mother and she need it ever since she fell and couldn't get up. They advertised on how they could take care for their patients.

6 years ago

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Marjorie And Stewart Field Watkins Glen, NY

It was the first one I contacted to receive information about, they had a special offer and I accepted it. So far we haven't used it other than to test it. They have an excellent support system. They're always there when you need them and I've never had a time when they weren't there. They pick up fast and answer all your questions.

6 years ago

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Anonymous

I looked it up online and I thought they provided a great price. We haven't used it yet. We've only called maybe twice and they've always been prompt and courteous. He wears the necklace everyday and we also like the lock box. It's a good feature to have.

6 years ago

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Richard Anderson

The price range was good, very economical. My father wears it on his wrists whether it's on the shower or around the house. One thing I do wish they did is contact me to let me know whenever Medical Guardian is going off. I'd like to know if they're going to take him the hospital or not.

6 years ago

Reply from Medical Guardian

Thank you for reaching out regarding your father's account. We're happy that your overall experience with Medical Guardian has been a positive one. Regarding your request to be contacted when an emergency is occurring, we can have you added to his emergency contact call list if that has not already been done. So we can help you out with this request, would you be willing to help us locate your father's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we will reach back out. Thanks again for reaching out and we hope you have a lovely day!

Jun. 1st, 2018

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Anonymous

The deciding factor on getting Medical guardian was the economical price. I've used it several times to call the medics. They've stayed with me and they didn't abandon me until the Medic's come. I like that the wristband can tell me the time, date and temperature.

6 years ago

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Dolly Joiner

I've never had a particular reason to call. I found the and decided to go with medical guardian for the offer they have. My pendant is light weight and isn't too big, but perhaps a better chain would be better. I feel confident that if I should fall out alone, I know that somebody will be there to come get me.

6 years ago

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Dennis Garrett

This was the best one I could find and so I went with it. I've never had to use it, but I have it with me all the time. I'm wearing the wristband on right now. I do checkups all the time and I don't call them, they go ahead and call me to make sure that everything is okay.

6 years ago

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Mary Myers

Well I looked at all of them and we're at the age where we should be looking out for ourselves, for our family. I like what services they offer. I'm very happy with it. Every female adult needs this. It certainly works out and you get the medical attention you need.

6 years ago

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Anonymous

The representative I've talked too answered all my questions and gave me all the information I need to make up my mind. I fortunately have never used it. I have no problems with the device or service. I've found it very comfortable wearing it.

6 years ago

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Delores Vassallo

We saw it on the AARP and it was highly rated. We've seen the ratings and the customer service was great. They were very friendly with all the questions as of far. Very knowledgeable indeed. Whatever it took, they were able to answer any questions I had.

6 years ago