Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Barbara Oregon, OH

I'm happy with it. It's good. They're quite helpful. I only tested it the first time I got it was just to see what it did. The gentleman that was on the other end was very helpful and said if I needed anything all we had to do was push the button. It's convenient. It flashes when it needs to be charged and it's it's an easy charge. I've got no complaints about the thing except for the price for a year.

2 years ago

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Betty Savannah, GA

I accidentally dropped it and it came up with fall detection immediately and they came on asking if I needed help. So even though it was an accident, I realized how on the ball they were. I just don't like the black cord around my neck when I'm dressed up. But I really like the little base station.

2 years ago

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Anonymous Monroe, GA

Very pleased so far. We tested it at the very beginning and it works fine. The person came on the other end and we talked to her she was great. The only time we had any issues was when my mother had accidentally pushed the button and someone comes on and it worked out fine. She likes the way it looks.

2 years ago

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Betty Dallas, TX

I like that it holds the charge. I do not like the fact the light flashes. I had a fall, a bad fall, and my device did not go off, but my apple watch did go off and so that is the reason I have it. Generally I'm pleased but I've got to be sure that when I fall it's going to work. I would like to replace the band with a necklace.

2 years ago

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Steven M Colorado Springs, CO

I tested it when I first got it and they answered right away. One time I accidentally hit it not knowing it and I accidentally hit the button and they answered right away and asked me if I was okay and I told them yeah I accidentally hit it and they said okay. I just like everything about it so.

2 years ago

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Jo Fort Pierce, FL

I feel so much safer because I live alone and I will have no family when they move. As soon as they leave I'll have to put that box on the outside of the house for 911 to get in. If I need help all I have to do is push this button and I can get help no matter where I am. It is a little heavy, but it charges really quickly.

2 years ago

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Barbara Ankeny, IA

2 years ago

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Martin

Their printed materials are good. I tested it when I first got it and then another time for some reason without touching it I got a call from HQ asking if everything was okay. I'm just afraid that its going to go off again for no reason.

2 years ago

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Alexandra Lakewood, CA

So far so good. Last time I tested it, it took a while for them to answer. I like that it is available when I need and when I press the button I don't have to worry about that dialing the number. The customer service people on the phone were very nice.

2 years ago

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James Van Wert, OH

I like the response that I've gotten. I've dropped it a couple times accidentally and the response has been almost instantaneous. I tested it and they responded really quickly when I pushed the button. I usually wear it on my belt and the response has been excellent.

2 years ago

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Angela West Haven, CT

I haven't had any problems. Nothing to complain about. The quality of the device is very good. I like it, it's very comforting to know I have something right here in case I have troubles. I feel safe with it. I know that if I need it, I have a comfort company and that I can contact somebody from what's hanging on my neck.

2 years ago

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Robert B

When the battery goes dead I have to go on the internet to see how much it has left. Customer support called me right away which I liked. Device is very convenient. Not obstructive. I have tested it every 2 weeks. They're very prompt on the response and we are very pleased with it.

2 years ago

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Joanne Norfolk, VA

I have already recommended Medical Guardian to someone. It is very responsive. Very touchy. My wife fell and called the medical guardian people and they notified the right people to assist her in the emergency. It's very touchy and responsive. Everything has been wonderful.

2 years ago

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Debbie Nathalie, VA

I haven't had to use it but I was away with my children on vacation, many miles away from home, and someone came out instantly when I needed help finding it. In less than five minutes it was found by the beach. I like it because I'm living by myself and I have a peace of mind.

2 years ago

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Carrie Alpena, MI

We're new to the medical alert device, which is for my Aunt Carrie- she is the actual owner of the device and I'm her emergency call. We like the idea that she can go out in the country and walk the dogs or do any of that stuff and we don't have to worry about her falling no matter where is she. Medical Guardian called and said we needed to do our monthly testing. We tried the thing 5 times and it kept saying "call failed" so that's a bit worrying. One thing that happened was when the device was in the charger, my Aunt Carrie's devil cats knocked it off the table where she couldn't get it to get ahold of Medical Guardian. There was a firetruck, ambulance, and two police cars at her house in 7 minutes. I found that very impressive.

2 years ago

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Zenda Granbury, TX

There's nothing I don't like so far. They're awesome and every time I called, they know exactly what I need and how they help. I tested it when I was in South Texas and in Tennessee just to check and make sure that you guys knew where I was and they worked great both times.

2 years ago

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Carole Fort Myers, FL

They did what they were supposed to do and they did a great job without embarrassing me. I was caught on the toilet and I couldn't get off and it was in the middle of the night and so I called and they sent out the fire department and they took me off and put me in bed. I was very thankful. Makes me feel safe.

2 years ago

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Marianne Dillsburg, PA

They are there for you twenty four seven. When I upgraded it didn't come with something to put it around my neck, that would be real handy. Without it, if I'm doing some work outside I'm afraid I'll drop it out of my pocket. I like the convenience of having it, knowing that I can use it anytime any place.

2 years ago

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Wanda Hemlock, MI

It was very helpful to just be able to keep my grandmother safe. I spoke with three different people and everyone was very helpful and understanding and just able and willing to help us out. They were understanding about what we needed and what we wanted.

2 years ago

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Cecile Gulfport, MS

We got a fast response.The first time we tested it we didn't actually know it was working because we were reading the instructions. It said that somebody would come on and we would tell them it was a test, but the fire department was already there so it really worked quick.

2 years ago

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Doris Quincy, IL

It's compact size. We've only had to test it and it was very easy and it was explained to us so that was easy to operate. Their instructions were very simple and easy to follow. We're very satisfied. We did research several other companies and the bang for the buck was best with Guardian. We're happy with the device and the price is reasonable.

2 years ago

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Jacqueline Indianapolis, IN

I'm very very happy with them. It's working beautifully. I had one issue and they were lovely to talk to. I got all the pieces that came with the set up and I have a new door so the lock works and the key is in there for them. We went about it methodically and it came out nice.

2 years ago

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Elizabeth Mineral Wells, TX

It saved me from falling. I bought it in case I fell and couldn't get up. They did show up the one time that I pushed the reset button when they couldn't get ahold of me and within 2 minutes the ambulance department came up and knocked on the door.

2 years ago

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Bobby Lexington, NC

I'm very, very happy to recommend it. But it is kind of expensive for us old folks. There was one time that I hit the button when I didn't mean to. Immediately, I got a response and that's the only time that I have actually used it. But they were right there, so that was a good report.

2 years ago

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Anonymous Huntington Station, NY

I'm very happy with the pendant and the comfort of knowing that it's with me all the time. If an emergency arises its there. I've never fallen in an emergency. When I've pushed the button, it was always by accident: holding a heavy object or bag that accidentally hits the button. The team responseds and the check in was immediate, so I'm very happy with them.

2 years ago

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Dolly delaire Amsterdam, NY

Always there,an helpful,. will help anyway they can.they won't give up on you ,will keep trying that is all I have to say,great company,.would recommend them to anyone.igyess this is not enough,so it is ,good,good,good.try them before anyone else

2 years ago

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Catherine Cranberry Twp, PA

I would easily recommend medical guardian. I like that it's small and compact, it's not big and bulky. The customer service was great at helping me when I moved and it got disconnected. I didn't have any problems talking to them and retesting it once I got it in Pennsylvania and everything's been fine since then. I am glad I have it.

2 years ago

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Art And Barb Otter Rock, OR

I like the ease of operation. The button and wrist operation works very well for us. A couple of weeks ago Barb was having a racing heart and shaking and we punched the button and the operator got the ambulance to come and pick her up.

2 years ago

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Carol Albany, IN

Quick to respond. I like that it provides security if my mom falls. Someone would be notified. We tested it when we first got it and it was just fine. The only issue I have so far is that the necklace part broke and came apart so we had to get that back, other than that everything's been fine.

2 years ago

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Avis A Las Vegas, NV

I really don't trust the stuff that much but the times we've tested it, they've always been there to support. They keep it charged up and make sure it's not running around empty. My mom is trying it and she hit the button one time and the fire department came so it worked well and I'm happy about that.

2 years ago

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Anonymous Orlando, FL

They answer all your questions and I accidentally dropped it one time and they texted me. I like the fact that it gives me the security to remain independent in my own home. I had to use the device twice. Pressing the button is easy. I'm completely happy with it.

2 years ago

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Carol Titusville, FL

Value for your money is great. I've recommend it to my friend. I like the security, I feel safe in my home if something happens to me. My husband had tested it when we first brought it and it worked right away, they asked me if I was okay. I enjoy having it and it gives me security knowing that help is just a second away.

2 years ago

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Darielle Eldred, IL

If my blood pressure is high they contact me but I know if I'm okay. Most of the time I am, but it is pretty trustworthy. It was easy to use and then it goes directly to the hospital. I use it almost every morning to take my blood pressure.

2 years ago

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Anonymous Beaufort, SC

I don't like people calling me from Medical Guardian trying to sell me other services. When I test it I can get somebody and let them know that it is a test, and that's a good feature.I like that the blue light keeps flashing while you are you wearing it. On the one hand it shows that it's working, but on the other hand it is distracting. It's light weight, easy to wear. I'm happy that I have it.

2 years ago

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Claudio Salt Lake City, UT

I hope to never use it, but it is with me and I like it. They're good. I tested it two or three times and people always answer very well. The equipment gives me tranquility and safety. I have more confidence to go out and walk. It's valuable.

2 years ago

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Derrick Durham, NC

I like it. It's perfect. It's been there every time I needed to be there. I was trying to get to bed one evening and I fell on the floor beside my bed and I used it and they were able to get EMT's over there help me. They were there when I need them.

2 years ago

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Chris Ridgecrest, CA

They were really friendly. The service was quick, easy to understand. The setup and everything was really simple and testing it was easy. I don't have any dislikes. We haven't had to use it, but it's just nice knowing that there's that added protection.

2 years ago

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Dorothy Greenwich, NY

I feel so safe and I don't have to have a caregiver at night. The people were so nice when I called. I'm very pleased with it. They answer right away and checked on the device and that was perfect. Service was great. And I feel so safe in my home. I know they're pricey but it's worth it.

2 years ago

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Donald Klamath Falls, OR

I don't like how often it has to be recharged, but I do like that it provides safety for my father. We've tested it a couple of times and they answer right away and they know who you are and that gives comfort to my elderly father.

2 years ago

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Betty Avon Park, FL

I think it's a wonderful little device that gives me complete freedom because I live alone. I hit it sometimes on accident and it doesn't take them long to answer and when they do and I tell them I did it by mistake they are always very pleasant and make sure that I'm all set. I feel confident inside and outside my home.

2 years ago

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Anna Palm Coast, FL

I like that I have a medallion and a bracelet so I can interchange them. I've never had to use that. And I only tested it once and the man on the other side asked me if I was in trouble or is just testing and I verified that I was just testing.

2 years ago

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Della Gutowski Hockessin, DE

The associates are very helpful with any questions. Once you sign up the equipment arrives within a couple of days. My pendant went off in error.....they couldn't get a hold of me or my daughter and within 5 minutes I had help. That to me is very reassuring.

2 years ago

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Carol Moline, IL

I like that I can leave my mom and I know if she falls she can get a hold of me. We had to use it probably a week ago. She had fallen in her backyard and you guys called us and we were able to get her up and it was great. We're very happy with it so far.

2 years ago

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Don Altura, MN

Wearing Medical Guardian helps me feel safe and secure. The ease of use is amazing. When I have questions the representatives are so helpful and willing to make sure my device is working. Thank you Medical Guardian for your professionalism and care!

2 years ago

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Janice Dawson Hoschton, GA

I have 2 issues 1. My mother wears hearing aids. I specifically asked about volume of audio response. She could not hear the verbal responses with her hearing aids within a short distance and definitely not with out them. I called twice for assistance but was told the volume is preset in the factory. Therefore EMS was dispatched twice when no fall occurred. 2. When mom became worse, we transferred her to Hospice care, with Hospice as the first responder. It would take them 30 minutes or more to get there. One night received 6 phone calls from Guardian because my mom pushed the button repeatedly while waiting for Hospice. They told me they were required to call each time the button was pushed-she only fell once and they told me it was documented that Hospice had been called and was on the way

2 years ago

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Harold Zdatny Jackson, NJ

2 years ago

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Judy Leland, IL

The other day I had the home unit in my purse and I pushed it getting into my car and immediately it went off and they called to see if I had fallen or not. It's excellent. Whenever I have tested it there's been an immediate answer. There's no waiting and you don't have to dial nine one one. They are always available and they are always friendly. The only downside is there are two units, so you have to have both wih you if you want it to work.

2 years ago

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Jane Bradenton, FL

I like that it does everything it goes everywhere. I dislike the the design, you can't use any lanyard but the one that comes with it. I tested it recently. There are lots of design flaws with the lock box for the door. If you don't have around doorknob then it's useless.

2 years ago

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Anonymous Ola, AR

I tested it and there's been several times that I dropped it or something and they answered pretty quickly. I like pretty much everything about it. The only thing I dislike about it is that it's really hard to hear what they're saying. I have to have it really close to me or I can't hear them.

2 years ago

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Joel

I think the device is excellent. As soon as I hit the button on the device they got me help. Once I was in the kitchen and I fell on my face and they sent EMT's to help me get up. I feel safe in my house or outside if I keep falling.

2 years ago