Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Carole Fort Myers, FL

They did what they were supposed to do and they did a great job without embarrassing me. I was caught on the toilet and I couldn't get off and it was in the middle of the night and so I called and they sent out the fire department and they took me off and put me in bed. I was very thankful. Makes me feel safe.

3 years ago

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Verified Customer

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Marianne Dillsburg, PA

They are there for you twenty four seven. When I upgraded it didn't come with something to put it around my neck, that would be real handy. Without it, if I'm doing some work outside I'm afraid I'll drop it out of my pocket. I like the convenience of having it, knowing that I can use it anytime any place.

3 years ago

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Verified Customer

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Wanda Hemlock, MI

It was very helpful to just be able to keep my grandmother safe. I spoke with three different people and everyone was very helpful and understanding and just able and willing to help us out. They were understanding about what we needed and what we wanted.

3 years ago

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Verified Customer

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Cecile Gulfport, MS

We got a fast response.The first time we tested it we didn't actually know it was working because we were reading the instructions. It said that somebody would come on and we would tell them it was a test, but the fire department was already there so it really worked quick.

3 years ago

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Verified Customer

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Doris Quincy, IL

It's compact size. We've only had to test it and it was very easy and it was explained to us so that was easy to operate. Their instructions were very simple and easy to follow. We're very satisfied. We did research several other companies and the bang for the buck was best with Guardian. We're happy with the device and the price is reasonable.

3 years ago

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Verified Customer

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Jacqueline Indianapolis, IN

I'm very very happy with them. It's working beautifully. I had one issue and they were lovely to talk to. I got all the pieces that came with the set up and I have a new door so the lock works and the key is in there for them. We went about it methodically and it came out nice.

3 years ago

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Verified Customer

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Elizabeth Mineral Wells, TX

It saved me from falling. I bought it in case I fell and couldn't get up. They did show up the one time that I pushed the reset button when they couldn't get ahold of me and within 2 minutes the ambulance department came up and knocked on the door.

3 years ago

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Verified Customer

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Bobby Lexington, NC

I'm very, very happy to recommend it. But it is kind of expensive for us old folks. There was one time that I hit the button when I didn't mean to. Immediately, I got a response and that's the only time that I have actually used it. But they were right there, so that was a good report.

3 years ago

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Verified Customer

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Anonymous Huntington Station, NY

I'm very happy with the pendant and the comfort of knowing that it's with me all the time. If an emergency arises its there. I've never fallen in an emergency. When I've pushed the button, it was always by accident: holding a heavy object or bag that accidentally hits the button. The team responseds and the check in was immediate, so I'm very happy with them.

3 years ago

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Verified Customer

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Dolly delaire Amsterdam, NY

Always there,an helpful,. will help anyway they can.they won't give up on you ,will keep trying that is all I have to say,great company,.would recommend them to anyone.igyess this is not enough,so it is ,good,good,good.try them before anyone else

3 years ago

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Verified Customer

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Catherine Cranberry Twp, PA

I would easily recommend medical guardian. I like that it's small and compact, it's not big and bulky. The customer service was great at helping me when I moved and it got disconnected. I didn't have any problems talking to them and retesting it once I got it in Pennsylvania and everything's been fine since then. I am glad I have it.

3 years ago

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Verified Customer

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Art And Barb Otter Rock, OR

I like the ease of operation. The button and wrist operation works very well for us. A couple of weeks ago Barb was having a racing heart and shaking and we punched the button and the operator got the ambulance to come and pick her up.

3 years ago

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Verified Customer

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Carol Albany, IN

Quick to respond. I like that it provides security if my mom falls. Someone would be notified. We tested it when we first got it and it was just fine. The only issue I have so far is that the necklace part broke and came apart so we had to get that back, other than that everything's been fine.

3 years ago

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Verified Customer

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Avis A Las Vegas, NV

I really don't trust the stuff that much but the times we've tested it, they've always been there to support. They keep it charged up and make sure it's not running around empty. My mom is trying it and she hit the button one time and the fire department came so it worked well and I'm happy about that.

3 years ago

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Verified Customer

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Anonymous Orlando, FL

They answer all your questions and I accidentally dropped it one time and they texted me. I like the fact that it gives me the security to remain independent in my own home. I had to use the device twice. Pressing the button is easy. I'm completely happy with it.

3 years ago

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Verified Customer

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Carol Titusville, FL

Value for your money is great. I've recommend it to my friend. I like the security, I feel safe in my home if something happens to me. My husband had tested it when we first brought it and it worked right away, they asked me if I was okay. I enjoy having it and it gives me security knowing that help is just a second away.

3 years ago

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Verified Customer

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Darielle Eldred, IL

If my blood pressure is high they contact me but I know if I'm okay. Most of the time I am, but it is pretty trustworthy. It was easy to use and then it goes directly to the hospital. I use it almost every morning to take my blood pressure.

3 years ago

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Verified Customer

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Anonymous Beaufort, SC

I don't like people calling me from Medical Guardian trying to sell me other services. When I test it I can get somebody and let them know that it is a test, and that's a good feature.I like that the blue light keeps flashing while you are you wearing it. On the one hand it shows that it's working, but on the other hand it is distracting. It's light weight, easy to wear. I'm happy that I have it.

3 years ago

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Verified Customer

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Claudio Salt Lake City, UT

I hope to never use it, but it is with me and I like it. They're good. I tested it two or three times and people always answer very well. The equipment gives me tranquility and safety. I have more confidence to go out and walk. It's valuable.

3 years ago

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Verified Customer

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Derrick Durham, NC

I like it. It's perfect. It's been there every time I needed to be there. I was trying to get to bed one evening and I fell on the floor beside my bed and I used it and they were able to get EMT's over there help me. They were there when I need them.

3 years ago

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Verified Customer

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Chris Ridgecrest, CA

They were really friendly. The service was quick, easy to understand. The setup and everything was really simple and testing it was easy. I don't have any dislikes. We haven't had to use it, but it's just nice knowing that there's that added protection.

3 years ago

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Verified Customer

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Dorothy Greenwich, NY

I feel so safe and I don't have to have a caregiver at night. The people were so nice when I called. I'm very pleased with it. They answer right away and checked on the device and that was perfect. Service was great. And I feel so safe in my home. I know they're pricey but it's worth it.

3 years ago

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Verified Customer

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Donald Klamath Falls, OR

I don't like how often it has to be recharged, but I do like that it provides safety for my father. We've tested it a couple of times and they answer right away and they know who you are and that gives comfort to my elderly father.

3 years ago

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Verified Customer

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Betty Avon Park, FL

I think it's a wonderful little device that gives me complete freedom because I live alone. I hit it sometimes on accident and it doesn't take them long to answer and when they do and I tell them I did it by mistake they are always very pleasant and make sure that I'm all set. I feel confident inside and outside my home.

3 years ago

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Verified Customer

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Anna Palm Coast, FL

I like that I have a medallion and a bracelet so I can interchange them. I've never had to use that. And I only tested it once and the man on the other side asked me if I was in trouble or is just testing and I verified that I was just testing.

3 years ago

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Verified Customer

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Della Gutowski Hockessin, DE

The associates are very helpful with any questions. Once you sign up the equipment arrives within a couple of days. My pendant went off in error.....they couldn't get a hold of me or my daughter and within 5 minutes I had help. That to me is very reassuring.

3 years ago

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Verified Customer

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Carol Moline, IL

I like that I can leave my mom and I know if she falls she can get a hold of me. We had to use it probably a week ago. She had fallen in her backyard and you guys called us and we were able to get her up and it was great. We're very happy with it so far.

3 years ago

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Verified Customer

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Don Altura, MN

Wearing Medical Guardian helps me feel safe and secure. The ease of use is amazing. When I have questions the representatives are so helpful and willing to make sure my device is working. Thank you Medical Guardian for your professionalism and care!

3 years ago

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Verified Customer

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Janice Dawson Hoschton, GA

I have 2 issues 1. My mother wears hearing aids. I specifically asked about volume of audio response. She could not hear the verbal responses with her hearing aids within a short distance and definitely not with out them. I called twice for assistance but was told the volume is preset in the factory. Therefore EMS was dispatched twice when no fall occurred. 2. When mom became worse, we transferred her to Hospice care, with Hospice as the first responder. It would take them 30 minutes or more to get there. One night received 6 phone calls from Guardian because my mom pushed the button repeatedly while waiting for Hospice. They told me they were required to call each time the button was pushed-she only fell once and they told me it was documented that Hospice had been called and was on the way

3 years ago

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Verified Customer

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Harold Zdatny Jackson, NJ

3 years ago

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Carol Harrison, AR

I like it just fine I don't have any problems with it. Once I was carrying sticks out of the yard and pressed up against it and it went off and I was answered right away on it. They answered immediately. I'm very happy with it.

3 years ago

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Verified Customer

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Judy Leland, IL

The other day I had the home unit in my purse and I pushed it getting into my car and immediately it went off and they called to see if I had fallen or not. It's excellent. Whenever I have tested it there's been an immediate answer. There's no waiting and you don't have to dial nine one one. They are always available and they are always friendly. The only downside is there are two units, so you have to have both wih you if you want it to work.

3 years ago

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Verified Customer

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Jane Bradenton, FL

I like that it does everything it goes everywhere. I dislike the the design, you can't use any lanyard but the one that comes with it. I tested it recently. There are lots of design flaws with the lock box for the door. If you don't have around doorknob then it's useless.

3 years ago

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Verified Customer

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Anonymous Ola, AR

I tested it and there's been several times that I dropped it or something and they answered pretty quickly. I like pretty much everything about it. The only thing I dislike about it is that it's really hard to hear what they're saying. I have to have it really close to me or I can't hear them.

3 years ago

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Verified Customer

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Joel

I think the device is excellent. As soon as I hit the button on the device they got me help. Once I was in the kitchen and I fell on my face and they sent EMT's to help me get up. I feel safe in my house or outside if I keep falling.

3 years ago

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Verified Customer

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Shirley Johnston, SC

I think it's expensive. We've used it and they called right when they should and when they could not reach me they were able to get the next person on my list, as well as have an ambulances in route, so it was very timely. It seems to be working well.

3 years ago

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Verified Customer

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Anonymous Star, ID

I feel safer with it around in case I fall since I live alone. I'm not real happy with the fact that I've already broken the thing that holds it around my neck twice and I've had to put it back together. When I called to set it up they walked me through it and got it done for me.

3 years ago

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Verified Customer

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Teresa Graham, NC

I don't have to worry about my mom when she is alone. We tested everything was working well and she accidentally set it off one day and didn't realize it and EMS got there in no time so that made me feel better knowing that it it does actually work.

3 years ago

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Verified Customer

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John And Cathie Anderson, IN

It's easy to carry around I've got around my neck and it's excellent, it's real small. I like the convenience of having it. The sales person was excellent, she did an excellent job telling us everything and then the people that you talk to after you get it installed get up and running or for a very very helpful.

3 years ago

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Verified Customer

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Teresita Lake Elsinore, CA

Friendly, professional, efficient, and expedient. I like that the device is user friendly and easy to set up. Yesterday when we put it in the service it worked out one hundred percent and I have not needed to use it since then.

3 years ago

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Verified Customer

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Joe Lamprecht Florence, AL

The person this was purchased for is unsteady on her feet, and at the time it was purchased, was living alone. We received the necklace, activated it, rested, received an immediate reply from Medical Guardian. The necklace is compatible with Verizon, and worked perfectly where others had not.

3 years ago

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Verified Customer

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Brian Szuda Ladd, IL

My primary complaint and frustration is simply that the ends and the netcord both ended up coming out of the pieces that hold the rope on your neck. Meaning the ends that are magnetic that slide together and hold it on your neck I hope that's clear. So I had to figure out a way to get the rope or straps back in the ends so they would stay in the ends and not keep coming out. Again it was both of them that ended up coming or separating from the rope the rope pulled out of each end. They both came apart or came out a couple weeks apart. And I did nothing to cause them from pulling out they just pulled out . Again meaning the rope ends pulled out of the little metal pieces that hold the rub together the magnetic clasp if that's what you call them.

3 years ago

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Verified Customer

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Tom Parsons, KS

I like that I always have it with me and I dislike that the base is in my bedroom and at night it has a lot of light and that's kind of a bummer. I have tested it and it is very quick and easy. I'm very satisfied with it and I'm glad that I have it.

3 years ago

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Sarah Davenport, FL

I haven't had any complaints. It's done what it what they said it would do. I've got the lock on my front door so that if anything were to happen to me the rescue squad can get me so I've been happy so far. The person that I spoke initially was very informative and gave me a lot of information. He was very personable and I really liked him.

3 years ago

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Verified Customer

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Anonymous Lake City, FL

My father in law hit a button and didn't realize he did it and they not only called me on my phone but they were also trying to talk to him on his his device at the house but he couldn't hear them. We did a test on it yesterday and it was pretty smooth. They respond pretty quickly about it.

3 years ago

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Verified Customer

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Janet Las Cruces, NM

I like it because it's handy. I have wrist watch that I wear all the time. The quality is good. One time I had to use it when I was in a wheelchair. I couldn't walk because I was dizzy and I couldn't get up or in my chair and nobody was here. This device is perfect for me.

3 years ago

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Patricia Carlsbad, CA

It was very satisfactory. Once I just fell a little bit and I couldn't get up from were I fell, so they helped me, but it wasn't very serious. And and it's always good when it is not very serious. It's not too bothersome to have it around.

3 years ago

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Verified Customer

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Francis Buffalo, NY

I've been thoroughly satisfied. I've had a good experience and, and I would recommend it to anyone else. When I tested it I got a quick response and told the person on the other end of the line that it was a test and everything was fine. I like the size of it, I like the fact that the cord that goes around is very nice and It's easy to use.

3 years ago

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Verified Customer

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Anonymous Frederick, MD

I tested it and it worked out fine. I didn't get a lot of instruction before I purchased it about when you should charge it and how long it has to be charged something like that. I think that needs to be a little bit more in the presentation by the sales person. They also tell you that it can be return within 90 days but they don't tell you there's a restocking fee so that's really not full disclosure, other than that it does what it's supposed to do so far. I accidentally hit it once and it went off and the girl was very prompt and very good.

3 years ago

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Sam Clayton, NC

It was very simple to set up and opted to pay for a one year service one time and the gentleman that helped me, I think his name was Jean Pierre, did a great job. When we tested it they answered very quickly and were very helpful. No problems communicating with them. We like the accessibility and the fact that they're water resistant and seemingly no problems with them thus far.

3 years ago