Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Judy Leland, IL

The other day I had the home unit in my purse and I pushed it getting into my car and immediately it went off and they called to see if I had fallen or not. It's excellent. Whenever I have tested it there's been an immediate answer. There's no waiting and you don't have to dial nine one one. They are always available and they are always friendly. The only downside is there are two units, so you have to have both wih you if you want it to work.

2 years ago

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Teresa Graham, NC

I don't have to worry about my mom when she is alone. We tested everything was working well and she accidentally set it off one day and didn't realize it and EMS got there in no time so that made me feel better knowing that it it does actually work.

2 years ago

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Verified Customer

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John And Cathie Anderson, IN

It's easy to carry around I've got around my neck and it's excellent, it's real small. I like the convenience of having it. The sales person was excellent, she did an excellent job telling us everything and then the people that you talk to after you get it installed get up and running or for a very very helpful.

2 years ago

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Shirley Johnston, SC

I think it's expensive. We've used it and they called right when they should and when they could not reach me they were able to get the next person on my list, as well as have an ambulances in route, so it was very timely. It seems to be working well.

2 years ago

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Anonymous Star, ID

I feel safer with it around in case I fall since I live alone. I'm not real happy with the fact that I've already broken the thing that holds it around my neck twice and I've had to put it back together. When I called to set it up they walked me through it and got it done for me.

2 years ago

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Verified Customer

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Teresita Lake Elsinore, CA

Friendly, professional, efficient, and expedient. I like that the device is user friendly and easy to set up. Yesterday when we put it in the service it worked out one hundred percent and I have not needed to use it since then.

2 years ago

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Verified Customer

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Joe Lamprecht Florence, AL

The person this was purchased for is unsteady on her feet, and at the time it was purchased, was living alone. We received the necklace, activated it, rested, received an immediate reply from Medical Guardian. The necklace is compatible with Verizon, and worked perfectly where others had not.

2 years ago

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Brian Szuda Ladd, IL

My primary complaint and frustration is simply that the ends and the netcord both ended up coming out of the pieces that hold the rope on your neck. Meaning the ends that are magnetic that slide together and hold it on your neck I hope that's clear. So I had to figure out a way to get the rope or straps back in the ends so they would stay in the ends and not keep coming out. Again it was both of them that ended up coming or separating from the rope the rope pulled out of each end. They both came apart or came out a couple weeks apart. And I did nothing to cause them from pulling out they just pulled out . Again meaning the rope ends pulled out of the little metal pieces that hold the rub together the magnetic clasp if that's what you call them.

2 years ago

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Verified Customer

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Janet Las Cruces, NM

I like it because it's handy. I have wrist watch that I wear all the time. The quality is good. One time I had to use it when I was in a wheelchair. I couldn't walk because I was dizzy and I couldn't get up or in my chair and nobody was here. This device is perfect for me.

2 years ago

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Patricia Carlsbad, CA

It was very satisfactory. Once I just fell a little bit and I couldn't get up from were I fell, so they helped me, but it wasn't very serious. And and it's always good when it is not very serious. It's not too bothersome to have it around.

2 years ago

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Anonymous Lake City, FL

My father in law hit a button and didn't realize he did it and they not only called me on my phone but they were also trying to talk to him on his his device at the house but he couldn't hear them. We did a test on it yesterday and it was pretty smooth. They respond pretty quickly about it.

2 years ago

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Verified Customer

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Sarah Davenport, FL

I haven't had any complaints. It's done what it what they said it would do. I've got the lock on my front door so that if anything were to happen to me the rescue squad can get me so I've been happy so far. The person that I spoke initially was very informative and gave me a lot of information. He was very personable and I really liked him.

2 years ago

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Tom Parsons, KS

I like that I always have it with me and I dislike that the base is in my bedroom and at night it has a lot of light and that's kind of a bummer. I have tested it and it is very quick and easy. I'm very satisfied with it and I'm glad that I have it.

2 years ago

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Anonymous Amsterdam, NY

It's comforting to have here. The other day lights were flashing off and on and I don't know why it was doing that so I have to research that why is that. I tested it and it worked very well. They answered questions, they were very courteous, and I appreciated what they did for me. It seems very good so far.

2 years ago

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Verified Customer

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J Rensselaer, IN

They were great, it took just six seconds for them to answer.It makes me feel secure when I'm not here at the house you can get a hold of real easily. One time it accidentally got bumped and they were they were right on the phone with us so that that means a lot to me.

2 years ago

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Sandra Shelton, WA

They're real knowledgeable. My puppy jumped up in my lap and put his palm my chest and accidentally set it off. They are very understanding with that, they said it happens all the time. And they were just thankful and nobody was hurt. Its not noticeable, you don't even know you have it on.

2 years ago

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Anonymous Frederick, MD

I tested it and it worked out fine. I didn't get a lot of instruction before I purchased it about when you should charge it and how long it has to be charged something like that. I think that needs to be a little bit more in the presentation by the sales person. They also tell you that it can be return within 90 days but they don't tell you there's a restocking fee so that's really not full disclosure, other than that it does what it's supposed to do so far. I accidentally hit it once and it went off and the girl was very prompt and very good.

2 years ago

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Francis Buffalo, NY

I've been thoroughly satisfied. I've had a good experience and, and I would recommend it to anyone else. When I tested it I got a quick response and told the person on the other end of the line that it was a test and everything was fine. I like the size of it, I like the fact that the cord that goes around is very nice and It's easy to use.

2 years ago

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Sam Clayton, NC

It was very simple to set up and opted to pay for a one year service one time and the gentleman that helped me, I think his name was Jean Pierre, did a great job. When we tested it they answered very quickly and were very helpful. No problems communicating with them. We like the accessibility and the fact that they're water resistant and seemingly no problems with them thus far.

2 years ago

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Verified Customer

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Ruth Bloomington, IN

I like the ease. And the security of knowing people are okay if something would happened. I tested it a week ago and it was working fine. And I charge it everyday for a little bit. The people were very polite. Worth every penny.

2 years ago

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Ruth Ann Kerrville, TX

I think they are trustworthy. It's kind of expensive but it's very important. The lock box they sent me was a bit ridiculous. We test the device every now and then. We have very poor cell phone coverage here at home but the unit seems to work each time, although it's a little bumpy, it is still it works every time so I'm pleased with it.

2 years ago

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Norris Syracuse, NY

I like that it works all the way around the yard so if my husband is outside and I'm not there he can still get help. We tested it everything seems fine. The woman we spoke with on the phone helped me set everything up, she was very helpful.

2 years ago

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Anonymous Flushing, NY

The the device itself is excellent, the necklaces are deplorable, it has broken three times and my gadget has fallen on the street and I'm very lucky that I heard. They sent me two and they just don't work. I have tested it six times and it works very very well. The operators that answers are excellent.

2 years ago

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Jane Wilmington, DE

I like the fact that gives me a sense of security since I live alone and. I don't have anybody to check in on me. I just wish that it had a little longer battery life if it lasted for a week instead of five days that would be ideal because then I would only have to remember to charge it once a week.

2 years ago

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Anonymous Furlong, PA

I feel safe and know I can get somebody if anything happens and I think that's a big plus when you feel safe in your home if you're by yourself. They are very good I'm very happy with them. They're always willing to help and answer any questions. Very good to deal with them. We test it every once in a while so we know that it's okay.

2 years ago

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Norma East Peoria, IL

They're very prompt when this machine goes off, they're very prompt calling to see if it's an emergency or if there's anything we need. And so far there's been no emergency only accidental trip ups. They're very prompt at answering and very helpful.

2 years ago

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Robert

They responded immediately. I tested it the same day I got it, it worked perfectly. A medical alert device is terrific. I can wear it on my wrist, it's waterproof so I can wear in the shower and I have nothing negative about it and everything positive about it.

2 years ago

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Karen Hearne, TX

They do what they said they're going to do. I tested it and I got an answer right away to see if I was all right and the people on the other end are always very kind and helpful. I haven't had any difficulty with it at all. I don't know what to tell you, it's easy to put on, easy to take off, it's easy to get help if I needed.

2 years ago

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Alyce Osceola, IA

I like everything about it and they're real prompt. I had to used it once. And they were real prompt answering and told me they were sending help but by then I could breathe and everything was fine so they canceled the help. I wasn't too happy with the equipment because the the necklace broke like six weeks after I got it, but they replaced it.

2 years ago

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Bonnie Georgetown, TN

It's working fine. Any time I've had to call them they solved my question or my problem. I just tested it a couple days ago and pressed the button, they responded immediately and made sure that the system is online. I like the people are very responsive if button is alerted they responded immediately and clearly.

2 years ago

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Cynthia Commerce, TX

Every time we've done a test run they have responded courteously. And also the person that helped us at the very beginning was very professional and courteous. I really appreciate how handy it is and that the security of being able to do a test run. It's really a great comfort.

2 years ago

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Anonymous Buffalo, MO

I'm happy with it. So far they've done a really good job. I tested it twice right after I got it, one time I took off my neclace and they said the fall detected and I got that cleared up. When I'm by myself it gives me some security so if I fall down I can ring this little bell.

2 years ago

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David Thirsk Haysville, KS

We really have no experience or complaints. Thankfully we have not had to use the system. The only time it was activated was when my husband accidentally bumped the bracelet and the monitor was activated. The response from Medical guardian was immediate to check the nature of the alarm.as

2 years ago

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Ardy Greatorex Waldoboro, ME

I have been pleased with the company's response when I had a question, like the fact of no contract and payment can be quarterly or yearly, am glad that when I need help, it will be summoned: medical, fire department or police; think every elder person who lives alone should have one.

2 years ago

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Brenda

The system is good. But, I've had a problem with medallion blinking red . Replaced for me. New one did same thing. One said it blinks when battery is old. Another said it blinks more if battery. So, I've just let that go. I've had problems with other little things. Called several times. Each person had a completely different way to resolve. No one I called seemed to know whether or not if my pacemaker would interfere. My answer came from my doctor and your site online had more answers than the technician. What I'm saying is your people all have different options from each other. One time I was promised they'd call back with answer and they didn't. Your help is not clicking together.

2 years ago

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Anonymous

I just wear it everyday and its available. Apparently it went of without even realizing that I hadn't even touched it so it was very you know it goes off quickly. I like that I can call and answer right away because I had situation the other day when it went off and was nothing wrong I don't even know like I'm going to answer didn't you know simple.

2 years ago

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Judy

It seems to be okay. I've called and had it tested once and it's nice that it was working. I wear it everyday though I just don't wear it to bed at night. I think it said you shouldn't wear it at bed at night with the necklace.

2 years ago

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Anonymous

Mostly I like it. The only inconvenient part of it I guess it doesn't matter that much it's only useful at home, I don't have the GPS thing added to it so when I'm away from home doesn't do anything. Well we've tested it several times, I've never had to use it for real and it worked fine when tested. We tested it on a weekend to begin with and we didn't get any response from the support group so apparently it don't use it on the weekends which isn't convenient at all.

2 years ago

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Carol

The girl I talked to was knowledgeable and she was very polite. I tested it after I charged it when I got it But I haven't had to use it. The quality looks nice and I guess its sturdy. I still don't quite understand why it is blinking the white light but that's I've talked to the girl about it the costumer service people are very polite and knowledgeable.

2 years ago

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Anonymous

We've only tested it We haven't actually had to use it so this really nothing to report other than the test went fine. There have been problems. I feel better knowing that my mom is gonna be looked after I can't be there so its like having somebody there just in case

2 years ago

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Carolyn

If I really need them, they answer. I wish I had gone with the wrist one rather than the necklace because I accidentally press it. I accidentally pressed it a couple of nights ago while cooking and they answered in a pretty short fashion and I told them I didn’t need them.

2 years ago

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Ethel Smyrna, TN

Everytime I've contacted them they've answered my questions and been good. There's nothing remarkable about the test that I did, I got a call back and I talked to them and told them it was just a test and they disengaged. I like that when I accidentally engage it that I can push the button and turn it off.

2 years ago

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Patricia Mount Pleasant, SC

The only complaint I have is that you're supposed to be able to remove the cord from the device if you wanna close it into like a belt clip but the instructions stated press on the button to remove it but there is no button to press on mine. They were very courteous and they answered any questions I had. I've tested it before and the person answered it in a timely fashion. It's easy to use, includes fall detection.

2 years ago

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Luba San Luis Obispo, CA

We just got it and we only used it once so far and we had sort of a fire drill with it ended up being a non emergency. I really appreciated the rapid response that I received from Medical Guardian.My mother seems to have no problem with it so that's good. It's been responsive and they've been thorough in explaining everything to us.

2 years ago

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Joan Huntsville, AL

It was easy to set up and the people answering on the other end are also easy to understand. It worked well when we tested it, the operator was pleasant and efficient and quick response. They are quick to answer when you pressed the alert button.

2 years ago

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Elizabeth Zebulon, NC

I will recommend it to anybody that's elderly and need a support, that's the best thing to have. It's easy to get to and you can depend on it. I had to go up and down stairs a lot and I'm scared that if I fall I will be able to get through it. But I know if I have it around my neck if I should fall somebody will be there.

2 years ago

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Dorothy Cedar Rapids, IA

It's the easiest one I found to use. It is durable, it works. So far we just tested it one time and they came on speaker really really quickly and help us out, it's easy super easy. There's several ways to contact somebody if I need a question answered. I like that it's easy and it's convenient.

2 years ago

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Susan Kamerling Scranton, PA

I like the peace of mind that comes with the system. I got the system for my mother and have the app on my phone. I am concerned that the connectivity always reads poor. I tried moving it closer to a window as directed by customer service. It didn't make a difference. When I have tested the system, it works. However, how do we know it will function if it is needed?

2 years ago

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Donna

I tested it and worked just fine. Once my granddaughter pushed it by accident and they called me right away. There's nothing I dislike about it and its very convenient. I fortunately haven't had to use it, but it's nice knowing that its there.

2 years ago

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Connie Heironimus Winchester, VA

Have used it twice after a fall and within seconds I was talking to someone, they contacted EMS and called my son. The continued to call each contact number for my sons until one of them received the message that I had fallen and need help to get up.

2 years ago