Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Billie Lakeside, CA

I like the comfort that it offers to me. I live alone and I am alone quite often. It's comforting to know that if something were to happen, I have this device. It's easy to charge. I wear it quite most of the time when I'm alone and when I'm not alone. I'm 82 and I was able to figure everything out by myself, so it's very easy. I don't like the flashing light. I have not had experience with customer service.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Billie! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 30th, 2023

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Verified Customer

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Barbara Pikesville, MD

It was fast and easy set up and received the information in a timely fashion and we haven't had any issues. The one time that the device was tested, they responded promptly. The charging process is easy, you just gotta remember to do it.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 30th, 2023

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Verified Customer

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Ann Perry, GA

It's so much better than the previous one that I had. I don't have to charge it every night because it lets me know when I do need to charge it and I just like it. I don't have to carry another instrument in my pocket as far as the GPS goes, it's all in one unit.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Ann. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Verified Customer

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Arlene Hillsboro, OR

The lady I talked to, she walked me through it and had it done in probably 15 minutes. I thought it would be a huge ordeal and it wasn't at all and so it's been good. I called back once to make sure that all of the people that they'll notify were on there and they were super nice then too.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Arlene! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Verified Customer

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Betty Peoria, IL

I needed it for an emergency because my lung collapsed Friday morning at 2:00 o'clock and I had to use it. I woke up from a sound sleep, there was a voice that came on in my head and it said get help call now, do not go back to bed. I pressed the help button and sent the ambulance people.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

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Verified Customer

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Ann Hopkins, MN

I just tested it once when I when I started using it and that worked and was very easy. One thing that confused me and I think I never quite resolved it was when I got it there was no mention about having the fall detection feature. And then I found out that it would be $10 a month more for that and I was disappointed in that and then there was like insurance to protect it. I guess that those things I'd like to have up front when I'm ordering something to really understand. Maybe I just missed it.

1 year ago

Reply from Medical Guardian

Hi Ann, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 27th, 2023

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Verified Customer

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Barbara And William Avon Lake, OH

It is convenient. I accidentally hit it once and the response was very quick. The salesperson with whom I spoke when I called for the inquiry was really good. She was not pushy and she called when she said she was going to. Everything she told me that was going to happen, happened in exactly the right order and very promptly. The sales part of it was really outstanding.

1 year ago

Reply from Medical Guardian

Thank you, Barbara And William. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Barbara Belmont, NC

It stays charged for so many days for me and that I can go just anywhere with it and feel safe. They were very nice when I was researching and getting information from different providers for this service, and I just felt like this was the best decision for the quality of their product and everything so I went with Median Guardian over the others that I talked with. They were just really informative about their equipment and their plan and everything, so I was well satisfied.

1 year ago

Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Bertha Lake Charles, LA

They answered all of my questions. There was one question that I had asked them as far as the key was concerned, and I was thinking they were going to provide me a key, but it was actually the key that goes in the box for the emergency personnel to use to get into my home.

1 year ago

Reply from Medical Guardian

Hello Bertha, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Burt Los Lunas, NM

The equipment seems to be pretty portable and pretty good. They're not available on weekends. They close their offices except for the person answering the phone and for me that speaks of of lack of depth that if they're providing an emergency medical service, they should have administrative staff as well as the guys and gals who are answering the phone in the emergency room or wherever their center is. One thing that I like is it's so portable, my husband wears it on a necklace and tucks it into a shirt pocket and he goes that has it available all the time.

1 year ago

Reply from Medical Guardian

Hi Burt, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 27th, 2023

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Verified Customer

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Barbara Blacklick, OH

We've tested it a couple couple times because we set it off accidentally. They were very prompt in answering questions. When we initially ordered it, we thought it had the fall detector pendant with it and it did not, it ended up being an additional charge.

1 year ago

Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Betty

Very prompt, very courteous. The test worked fine, no problems with it. There's really nothing that I dislike about it. I like the fact that my mother uses it if she needs me and it gives me the freedom to leave the home when I need to.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Ben Boise, ID

It works very well for me. I hit it by mistake but it worked well. I got up against the table in my kitchen and it went off, but I told him it was just an accident. It's very, very good for me. I think it'll come in real handy one of these days. I feel thrilled about it.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ben.

Mar. 27th, 2023

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Verified Customer

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Jennifer Palm Bay, FL

I've called Medical Guardian numerous times because I've had many strokes, my brain is not functioning, and they're always helpful, always understanding when I can't find my words. They are really good. They've always been there when I need them.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 1st, 2023

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Verified Customer

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Eileen Amarillo, TX

My husband wanted me to have it and I wear it because my husband thinks I should have it. I think it's a good thing but I haven't really had to use it, it's kind of an insurance policy for me. I haven't had to use it at all, I tested periodically.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Eileen!

Mar. 1st, 2023

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Verified Customer

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Lois Macungie, PA

When I plug it in to charge it, I immediately get a response saying charging, which is nice. I find that the magnetic clasp is not as strong as I would like it to be. The whole apparatus, although necessary, is a bit of a nuisance. If I wear it inside my blouse, there's a bulge, and if I wear it outside my blouse, whenever I put something in a dishwasher, take something out of the oven, this necklace is going back and forth. Also, the flashing light draws attention, so I turned it around. Those are petty things I know, but if it were on a bracelet or a pin I would like that better.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Lois. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 1st, 2023

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Verified Customer

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Mary Portsmouth, VA

I haven't had to use it. I've had a couple of accidents. I dropped it and it went off on the fall thing, but I just haven't had to use it, thank goodness. Every time I've asked any questions, they've always been very helpful.

1 year ago

Reply from Medical Guardian

Hello Mary, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Anonymous Hampton, VA

They were very quick with their response. My mom has tested the device before and someone was immediately able to get back to her. I upgraded to the fall protection, so having my mom have that extra protection. Whenever she's had to do tests on the device, she gets a quick response.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Anonymous! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Judy Scott City, KS

It's nice to have it. Nice to know that the support is there. When they call me when there's an emergency they explain what's going on and the reassurance that they have contacted who they need to contact. It works very well.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Judy! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Patsy Bedford, VA

It's been very helpful. About three weeks after I got it, it saved me. I've had excellent service and when I fell and knocked myself out, I had a concussion, and couldn't get up. They came and got me and I was good. I'm happy with it.

1 year ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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June

We haven't had any problems. It could be louder. She used it once and she told me she couldn't hear the person's voice. She's got a hard of hearing. Other than that, the rescue came right away. When we called them, they answered.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Rose Waterford, OH

Every interaction we've had has been positive with them. As soon as my mom pushed the button when she was asleep we ended up getting a call on the house phone and went and checked. She had just fallen asleep and pushed the button.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Rose.

Mar. 1st, 2023

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Verified Customer

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Perona Greenwood, SC

When we tested it there was instantly somebody on the other end. I like my medical alert device very much. The only thing I don't like about it is having to recharge the battery. But that's not a big deal for my mother. I get her to charge you just about once a week.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Perona!

Mar. 1st, 2023

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Verified Customer

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Terry West Haverstraw, NY

The response is amazing. They're super fast and they get the job done. They were very courteous. I had absolutely no problem with Medical Guardian. Initially I thought it was kind of expensive. However, after seeing how well it worked, I didn't mind the expense.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 1st, 2023

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Verified Customer

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Anonymous Erie, PA

I like the fall alert. I actually haven't fallen, but I've dropped it a couple of times and the response was almost immediate. I feel sure that it's going to work should I have ever have another fall. I don't like the fact that it constantly flashes when I'm wearing it. I've had to call a couple times just with questions with set up and how it's working and they've been very responsive.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Sherry

When I called them, they were courteous. They were helpful and explained everything to me. They provide a really useful patient portal in the app that is easy to change my location and find out if my battery is charged and all of that. When the cord gets wet it stays wet for a long time.

1 year ago

Reply from Medical Guardian

Thank you, Sherry. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Anonymous Rockford, MI

I think it's worth the money, everything works very well. They're very nice people and they know what they're talking about. I've tested it twice since I've had it. It isn't really doing anything for my needs I don't feel. But it works very well. I just want something that I can use in bed.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Lois

It's too expensive. One time I was passing out in my chair and I wasn't able to really use the phone at that time, so it was wonderful that I had the button to punch and ask for help. I really needed it then because there was no way I could get to my phone or use it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Anonymous Conroe, TX

I was at a restaurant one time and I must have set it off by mistake, but they answered me right away. The only thing that bothers me at all is that it blinks and sometimes it shows through my clothes. But if I turn it around, nobody sees it, so it's okay.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Mar. 1st, 2023

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Verified Customer

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Anonymous

It's not intrusive at all. I feel very secure with it. The people who have called me have been very knowledgeable and very helpful. This device seems to be very compact, very unobtrusive and easy to use. I am very impressed with the concern that theys have offered.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Anonymous King William, VA

I feel a whole lot safer now that I have it. I know that if I fall I have some protection that I can call and get help. They answered when I pushed the button. The lanyard that holds it around your neck, mine has broken about three times. I finally had to end up getting something else to put it on my neck.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 23rd, 2023

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Verified Customer

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Patricia C Cassopolis, MI

It gives peace of mind. We got it for my mom. She struggles of wind to know when to charge it or not. Every time we tested it, it's been just fine. One time when they went to use it, they had not charged it and so they couldn't, but I was able to call 911 for them. They're always there to answer questions.

1 year ago

Reply from Medical Guardian

Thank you, Patricia C. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 24th, 2023

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Verified Customer

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Jack Jamestown, OH

They're very responsive. Every time he's so much has bumped it and it's gone off. They've been very polite and kind to him. He really likes it. He accidentally pushes it all the time. The only thing is I wish it wouldn't hold charge a little bit longer.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jack.

Feb. 23rd, 2023

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Verified Customer

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William Glenpool, OK

I'm extremely happy with it. It's very convenient and very easy to maintain. When I first got it, I accidentally dropped it and I was surprised at the immediate response that I received and was able to say it's not an emergency. Anytime I had a question they would answer my question right away.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 23rd, 2023

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Verified Customer

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Marilyn Nassau, NY

I like that it works anywhere. I don't have to be close to home for it to work. What I don't particularly like, and I wish I think would be easy to do, is that it I can't really tell when it's getting close to needing recharging.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Marilyn. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 23rd, 2023

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Verified Customer

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Jan Staubach Georgetown, OH

The service is just fine. They are quick to respond even to an accidental alarm. The problem is hanging the thing around your neck. It has an annoying flash about every minute. You're advised not to wear it under clothing but it does come with a belt clip. I use that and pull my shirt bottom over it. It gets in the way of activity and causes a false alarm. They do respond though.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Jan Staubach. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 6th, 2023

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Verified Customer

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George Burke Las Vegas, NV

I was playing video poker in a jazz bar in Vegas. I was losing my shirt and thinking of leaving when tgrough the music and the ambient noise I heard the video poker machine calling me by name. "George Burke, George Burke," it called and I feared some unremebered deal with the Devil had come due. Turns out, it was not the video poker machine talking to me, it was Guardian Medical. Apparently the button had been inadvertantly activated, and the call people were trying to talk to to see if I was okay, which I appreciated.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, George Burke.

Feb. 6th, 2023

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Verified Customer

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JoAnn Atkins Pembroke, VA

Well, it works! I did a test call with it and told the person on your end that it was a test but somehow it got misunderstood. The police were contacted and both of my children. I don't know how that happened but it worked for me.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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Jessica Jamaica, NY

Great! I test my necklace after every shower because it gets so wet, and Medical Guardian speaks to me within about 3 seconds and asks if I need help. I also have the steel Lockbox on my front door, and I feel totally safe all the time. I am absolutely that I got it!!!!

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jessica! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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Judith Grand Rapids, MI

I've had very good response. I happened to be very hard of hearing and I have had a lot of patience on part of the Guardian people. They stayed on the line with me until help could get here. So I was very pleased with their quality of service.

2 years ago

Reply from Medical Guardian

Hello Judith, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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Verified Customer

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Joyce West Hartford, CT

The most important thing about the device is that it works in times of emergency and I have not had an emergency yet, I've only tested it. I like the ease of operation and I like that I can wear it or can clip it at my hip. The option of doing both is helpful.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Joyce! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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John Pueblo, CO

Even when we're testing the system, they answer you just a few seconds of testing it. So I think that's really great. I like the fact that my parents can have immediate attention and that they can feel safe whenever they go anywhere, and not have to worry about having to find their phone when they can just press the button.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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James Saint Charles, MO

There were just a couple times I tested it because they were trying to make sure that it was hooked up properly and, when she came on and responded, it was nice and loud which is good for my dad because he's a little hard of hearing.

2 years ago

Reply from Medical Guardian

Thank you, James. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Jeannette Berlin, NH

It's wonderful. We had a different system before and nowhere near as helpful as you guys are. Whenever we have a question about something they have an answer for it and they're just wonderful people to speak to. We're glad we have them actually, for my mother-in-law. Really happy with them.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jeannette! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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Juanita Jefferson City, MO

It's convenient and pretty simple. I put it on every morning when I get up and put on the charger every night, so it's pretty simple. I'm very happy with this. I think the customer support was good when my daughter and I set it up.

2 years ago

Reply from Medical Guardian

Thank you, Juanita. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Annonymous Saint Louis, MO

I test it once a month, and that's what I'm supposed to do. I have set it off accidentally, not realizing it. They call me, so they're really good about that. My device does exactly what it's supposed to do and it keeps track of where I'm at. It's kind of a pain, but it's exactly what I need.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 9th, 2023

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Verified Customer

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Anonymous Bronx, NY

I like everything. I like that they're fast. The response is very fast and accurate because twice I hit the button by accident and they responded immediately. The second time, I didn't hear the lady talking to me cause my alarm was in my pocketbook and she immediately called my children.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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Gracie

They came on real quick when it went off. I've tested a couple times and everything works just like it's supposed to. It doesn't go any farther than my mailbox, if I have it on and I take a little walk and we'll go farther than my mailbox. It won't pick up if I fall.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Gracie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 14th, 2023

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Verified Customer

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Joan Fond Du Lac, WI

It was tested once by accident when it got pushed by my seat belt. I dislike the flashing lights all the time. It does definitely help when it flashes red and you know you've got to charge it, but the constant blinking is the only part I really don't like.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Joan!

Feb. 15th, 2023

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Verified Customer

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Don Imperial, MO

It is reliable. I tested two different types of guardians and both work well and it was within the last month that my dad fell and they were able to get a hold of us immediately and we were able to get the ambulance there to help them up. They're always friendly and understanding and seem to care about the patients and their families.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 14th, 2023