Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Cathy

They've been more than helpful with helping me get things set up and that sort of thing. And when called for information, they were much more pleasant and they put in-depth answers to the questions that I had.

10 months ago

Reply from Medical Guardian

Thank you, Cathy. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jan. 8th, 2024

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Verified Customer

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Donald

My dad fell once and they came out there one time and he fell another time, but you never called. So I think he felt so softly that nobody knew he fell. I got him wearing the device right but haven't had anybody out there quite a while.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Donald!

Jan. 8th, 2024

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Verified Customer

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Paul

I've had absolutely no issues since we purchased the device. I'm very satisfied and also thankful I haven't had to use it. I tested roughly once a month, but I've not had to use it.

10 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Paul. We appreciate you being part of our growing community. All the best and stay well and safe.

Jan. 8th, 2024

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Verified Customer

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Ray Kansas City, MO

Their response to a fall My dad had was immediate and we had an ambulance there within minutes. They stayed on talking tome through the device and were very gracious. And I have now ordered mini for my mom.

11 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Dec. 7th, 2023

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Verified Customer

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Cory

They very professional, very courteous. I test it periodically, maybe twice a week, and every single time I tested it, it was answered promptly. I was very satisfied with the response time.

11 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Cory! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Dec. 5th, 2023

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Verified Customer

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Dave

The device actually belongs to my dad, so it was easy for him to communicate. We've tested it a couple of times and it worked just fine, as expected. There were no long wait times. The person on the other end spoke English.

11 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Dave. We appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 5th, 2023

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Verified Customer

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Vincent

This past Tuesday or Wednesday when it went off, my dad was found asleep. Nothing was wrong, but paramedics did come. One time when we were testing it, the person who answered wasn't very nice; she was just very abrupt and not very pleasant.

11 months ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Dec. 5th, 2023

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Verified Customer

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Anonymous

Every time we test it, it's very good, with a good response. We haven't used it yet, but we do test it. They respond back to me, they call me, and they return my calls and inform me if I have questions.

11 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Dec. 5th, 2023

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Verified Customer

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Ann

My daughter set everything up and we tested out everything and it works fine. I'd say it's great. I used it once. I fell in the bathroom so I pressed the button and they sent the EMTs.

11 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Dec. 5th, 2023

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Verified Customer

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Lee

Very professional. No unanswered questions and very polite. That medallion is my security. I don't have to worry about my wife being home or somebody being next door. I have the solution right there around my neck.

11 months ago

Reply from Medical Guardian

Thank you, Lee. We appreciate your review, as we strive to offer our customers the best customer care possible.

Dec. 5th, 2023

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Verified Customer

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Frieda

I did drop it and then when I tried to push the button to stop because I had not fallen, I didn't get an answer or response and it did result in the EMT and so forth coming. And I couldn't get it stopped. So when my daughter came she checked it out and it wasn't working, a voice wasn't coming out when she tried, but we got excellent service when she called and they replaced it.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Frieda.

Nov. 20th, 2023

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Verified Customer

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Sherry

No problems. I've only used it one time and it worked perfectly. The ambulance was here in no time, they got hold of my son-in-law before they called the ambulance and he gave them the number to get the key to come in the house so no worries about tearing up the door.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Verified Customer

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Anonymous

That's just a wonderful company to deal with. Everyone's polite and courteous and couldn't be more helpful. We did test it and there was a response within maybe a minute or so, if that, asking if everything was alright, if we needed help.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 29th, 2023

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Verified Customer

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Janet

My son bought it for me. I always use it when I am alone. I like that I can take a shower with it on me. It's good, except I can't keep the cord on. It keeps coming off the cord because I have to tuck it in. I wish that the device was more secure on the the cord that I wear around my neck. This is my second device and the first one I sent back for that reason. I haven't had this one that long and it's the same problem.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Janet! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 29th, 2023

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Verified Customer

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Judy

I did have a time that I had to use it and they contacted my daughter and the ambulance service. They also contacted other members of my family which were not readily available, but that was okay. My daughter happened to get here before the ambulance did and she had already helped me up, so therefore did not have to use the ambulance people that time. I do try to keep it charged and recently it was suggested that I test it once a month. So a couple of times when I've dropped it, I have had a response and was able to just tell them that it was not from a fall.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Verified Customer

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Anonymous

We have tested it and it works fine. One time my husband accidentally hit the button, but he was able to answer them and say he did not need assistance. It just sits on my desk, and fortunately, we've never had to use it. They had someone calling me and offering me some kind of protection plan. And when I told her I didn't want it, she automatically put me on it. So I had to go through a lot in order to get it removed. I didn't appreciate that.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Sep. 29th, 2023

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Verified Customer

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Philip

It almost goes unnoticed. It's light, it's not irritating or anything like that as it hangs there. Most of the time, I forget it's even there. It seems to be really good. I'm happy with the device. It does what it's supposed to do. My wife says she's not sure if it works or not. She said I've fallen a few times and she's never been notified.

1 year ago

Reply from Medical Guardian

Hi Philip. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Lea

They have reached out in a service capacity and not a sales capacity. So it's obvious they are concerned about support. I try not to wear it in bed, but one time it triggered and the voice came on. I can't remember exactly what they said, but it was very nice and clear.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Lea.

Sep. 29th, 2023

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Verified Customer

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Gilbert

I put it on the charger and it charges up overnight and I just make sure that that's the first thing that goes around my neck in the morning. I'm glad I have it. I used it when I fell a couple weeks ago outside and they answered right away.

1 year ago

Reply from Medical Guardian

Hello Gilbert, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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Irene

When I passed out and I had the Medical Guardian on and I pressed the button, the response was immediate and my help came within minutes. And the EMTs were incredible. They even checked to see if my cat had food and water before they took me, which I really appreciated.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Verified Customer

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William

I used it one time when I had to go to the hospital in the middle of the night. I couldn't breathe and they were right there to get the ambulance and everything. They'll be there when I need them and that's what we want. If we happen to fall and can't get up, we need somebody there to help us. I've already recommended two people already.

1 year ago

Reply from Medical Guardian

Hello William, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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Pete

I'm very pleased with it. It's good, except the first one broke somehow where the metal piece on the top is, and I don't know how in the world the back of it broke. But anyway, I've got a new one now, so it didn't take very long to get a new one and that's good. I was just surprised when it broke - I don't know how that happened.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Verified Customer

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Jennifer

I have no problem with what I have, but I have not used it that frequently. I do think the cord is too short. My children insisted that I get it. I drive. I go everywhere by myself. \I was taking my groceries out a couple of weeks ago and a bag of potato chips landed on the device on the counter and it tripped it, which I couldn't get over how sensitive it was because it was a little bag of potato chips. I'm impressed with it, but I don't wear it that often. I'm 90 years old. I get about on my own and I don't put it on all the time because I don't like that cord hanging on my neck.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jennifer.

Sep. 29th, 2023

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Verified Customer

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Anonymous

I haven't had any problems with it, so I'm sure it's going to work fine when we do. I think it's a pretty good value. I feel like they're a good company. Any dealings with them has been good. It's just been a very pleasant experience. Everybody's been really friendly and and helpful when I've called for anything.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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John

I do feel safe with it on. I feel like it serves the purpose. But it could have a better design. I would much prefer to have something smaller on my wrist. And what I have on my neck, I find that it's heavy. Showering and getting that cord wet is not good so I take it off when I shower, which I know probably I shouldn't, but I do. I have just gotten the second one that has come in the mail this week that they sent out and cost $30. It's a much cheaper version of what I have, much cheaper looking. In fact, I can't believe that they're really putting that out for us to use. It does not have the quality at all of the first one.

1 year ago

Reply from Medical Guardian

Hi John, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Anonymous

I went on the recommendation of my husband's hospice team. It's functioning properly. It gives me a feeling that support would be available if I needed it, and that's the purposes of purchasing it, so I think I'm happy with it so far.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 29th, 2023

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Joan

I haven't had that much interaction with them. The couple times I've had contact is when my daughter wanted me to practice after a month or something. She thinks every month we have to make sure that everything's working okay. The only time that I've had experience with it is either when my daughter's had me set it off to test it a couple times and when I set it off accidentally. It makes my daughter feel more comfortable with me having it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Joan!

Sep. 29th, 2023

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Verified Customer

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Donna

We've had a wonderful experience so far. Originally she had the watch, but it was too complicated and an issue for her. So they did downgrade her with no issue to the device around her neck. She dropped it one time and she got a call immediately to check and see if she had fallen.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Donna.

Sep. 29th, 2023

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Charles

I've only used it once. That was by accident, but it seemed to be alright. They were there when I needed them, even when I didn't need them. They came to the door and left because I was fine. I have a question: The one time that it was used was an accident. My daughter pays monthly for the equipment. Does she get charged for an accidental call?

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Charles.

Sep. 29th, 2023

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Verified Customer

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Rose

My mom was in the hospital. We wanted something quickly when she was discharged and they were very helpful, very prompt. We got the machine quickly and it was easy to understand. We have the lock box out front with an extra key in case she's home alone.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Rose. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Hooray for Travel Pittston, PA

My mother was very reluctant at first , but after a short time she realized how safe it made her feel. Everything about it was great , the set up was super easy, testing the device , charging it , ect. It also looks really nice. I have such a piece of mind know my mother is safe. Buy the Guardian device !

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 13th, 2023

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Verified Customer

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Wendy Beckman Cincinnati, OH

I like the size of the mini monitor. It is easy to charge the unit. The reason this is not a five star relates to two things: the place and time I fall most often is when I'm sleeping in bed. Since I'm not supposed to wear it when sleeping, that leaves a big gap in my coverage. The other part of the reason is that I had a minor fall while wearing the Guardian and nothing happened. So I trust that the unit will work when necessary, but that is based on hope.

1 year ago

Reply from Medical Guardian

Hi Wendy. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 7th, 2023

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Verified Customer

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Su Nevada City, CA

So far so good ,every time it’s been a mistake and they are there ,call me back ,then check back later . I encouraged my sister who is also living alone to purchase one it gives us our independence and reassures our children .

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Su.

Sep. 7th, 2023

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Verified Customer

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Jennifer Patton Lynn Haven, FL

Has been a very reliable device for my elderly grandfather and enables him to have more independence. Cost is very reasonable. Our customer services interactions have been great and the warranty has come in handy! Highly recommend this device. We have the mobile one that he wears around his neck.

1 year ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Sep. 7th, 2023

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Verified Customer

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Patricia

I have been a bad patient, just got to where I'm wearing it all of the time, I replaced the rope with a black sterling chain and it looks a LOT BETTER. So proud of it and the help it may bring, since I have seizures and pass out.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Patricia! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 7th, 2023

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Verified Customer

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Ellen Rocklin, CA

The price is a big factor but also the service is terrific. I’ve never had an emergency but once my dog pressed the emergency button and another time I somehow accidentally pressed the button. Both times someone came on and talked to me. I feel very safe now.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ellen! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Sep. 7th, 2023

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Verified Customer

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Beth

I had to order a new device because the the hook on the device broke from the lanyard. They said I would have it within three days and it took six days, I think, to get here. I like that that I can wear it in the shower, which is probably the place I need it most. There was a time when it should have gone off and it didn't. I I slipped in the shower, I had it on, and it did not register the fall.

1 year ago

Reply from Medical Guardian

Hi Beth. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 6th, 2023

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Verified Customer

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Cynthia Kane San Juan Capistrano, CA

I ordered a Nexus pendant. They were supposed to mail it out a week ago and I was supposed to have gotten it by Tuesday at the latest but I still haven't received it. Other than that, customer service has been very supportive. Then I won't have to worry about being stuck with nobody to help me and unable to reach out for help.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Cynthia! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 6th, 2023

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Verified Customer

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Linda Crone Columbia, TN

My Medical Guardian device responds immediately when it detects what may be a fall. Fortunately, I haven’t had a real emergency since I started wearing my device, but I feel certain that I would get an immediate response if that happened.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Linda Crone. We appreciate you being part of our growing community. All the best and stay well and safe.

Jul. 17th, 2023

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Verified Customer

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Naomi Cathey Carlsbad, NM

So far the mini has been good. The dog hit the button and a representative was right on it. Thankfully she hasn't had any need for help. We got our mother the mini because she can wear it everywhere and you don't have to have a device in different rooms, and she has it when goes out. Our only disappointment is the representative that we worked with to go the device said we would be able to see where mom was at all times on the app. That isn't true, it only shows here at her home. That was a big disappointment for us, but at least she wears it all the time and charges it weekly.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Naomi Cathey. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 5th, 2023

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Verified Customer

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Lucy Wallingford, CT

My mother wears the medical guardian Pendant. She finds it very easy to charge and is happy to be able to occasionally press the button to test it. Phone communication has been easy, clear and helpful. We all feel better that she is with Medical Guardian. I only gave 4 stars because I can't rate how quick a response would be if there were a need for her to press the button in case of an emergency, but the services we've used so far have been very good.

1 year ago

Reply from Medical Guardian

Thank you, Lucy. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 3rd, 2023

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Verified Customer

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Linda

I live alone and I accidentally used something that I thought might have given me an allergic reaction. I was able to talk with somebody on the phone to see if the allergic reaction progressed. I ended up taking Benadryl and staying home. I didn't call an ambulance. The people are easy to deal with. They are responsive. They they do what I need.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Linda! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 3rd, 2023

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Verified Customer

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Kali

I'm very happy with it. It is annoying that I have to charge it every few days. I have tested coupled couple times. And my husband used it because I was passing out so he used it and and medics got here very quickly and I was taken to the hospital.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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P.

I like that it isn't faulty, I have no problem using it and I feel very safe with it on. I live on 3rd floor in an apartment building with no elevato. If I did fall, I feel safe everywhere with the Guardian hanging around my neck.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review P.! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 3rd, 2023

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Verified Customer

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Julie

I called to get some information before I bought this thing and I talked to a lady who just laid everything out straight for me. No arm twisting or anything, just gave me the facts. It was easy to understand and it laid out the advantages and the disadvantages and I don't know if there were any. Gave me some options I could choose from and when we got done, I felt like I made an intelligent purchase. I didn't feel like I'd been hoodwinked or arm twisted or anything. I was really pleased with the way that worked, and since then, it's been easy to talk to people and tell them what we needed.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Julie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 3rd, 2023

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Verified Customer

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Richard

They listened to what I had to say. They didn't interrupt me, and then they assess the situation. They asked some additional questions and they were able to resolve it. I find that very good and that's speaking from someone who has managed global call centers for 28 years.

1 year ago

Reply from Medical Guardian

Hello Richard, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jul. 3rd, 2023

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Verified Customer

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Anonymous

I would like to just take a moment to talk about the salesperson that I got when I reached out to Medical Guardian. He was very helpful, he was very patient because my dad did not want this. But he was patient and wasn't pushy in any way. He was just very professional and knowledgeable.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 3rd, 2023

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Verified Customer

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Anonymous

I'm just grateful that when we call, the medical alert team is right there. They come to the house in less than 5 minutes and they're so helpful to my husband because he has fallen. They help him with such ease and concern and I'm very happy about that.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Karin

When I first got it, the alarm went off twice when I did not press it. I don't know why it went off. One time I had the rescue squad come right to the house, I wasn't home, and they searched the whole house for me. They couldn't find me because I was out eating with friends. The other time I was in a restaurant also and it went off. Luckily one of the people I was with was on my list, so she told them that I was there but I wasn't real happy about that. I called the company and they sent me a new thing that I could talk into. So now that hasn't happened anymore, I don't know if something was just not right or something. Otherwise it's okay except my bracelet keeps coming off my wrist. If I snag it on the little tiniest thing, it's falling off, so I have to be really careful that I don't lose it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Karin. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 3rd, 2023

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Verified Customer

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Frank

It's for my 89 year old father and it makes me feel a little more comfortable when I'm not with him. Medical Guardian was very responsive and did what I asked while I was on the phone. We haven't had any instances where we needed to use the service, but the unit holds the charge really well.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frank! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 3rd, 2023