Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Mary Jo Mount Snow Hill, MD

Excellent service. I have purchased three medic alert products and have been pleased with all three. I ordered the cuff bracelet in gold as I have rheumatoid arthritis and needed something I could slip on and off. Have had many compliments.it is beautifully made. I just ordered the new gold filagree necklace for when I did't want to wear a bracelet and am looking forward to receiving it. The company is so easy to work with and answers any questions promptly . The company is a pleasure to work with and their products are beautifully made

6 years ago

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Lois Gamblin Texas City, TX

I got it for my mom who has dementia. I've helped her test it so she can get familiar with it and the customer service people have explained everything to us. They're real good. The only thing that I don't like about it is that she has to hold the button down for a certain amount of time for it to start the alarm. I know that otherwise she could bump it accidentally and they'd be calling me all the time, but I don't think that's terribly bad. For a person with dementia, those kinds of instructions might not work.

7 years ago

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Margie Dupont Arroyo Grande, CA

The only complain I have is that there seems to be false alarms. I get calls saying that a fall was detected and they do their job and all that, but I have not fallen. Yesterday I had one, but on Saturday I got 4 of those false alarms. Still, they are very prompt. After I get the message about a fall being detected they are very prompt and a live person comes on asking me if I need anything. The thing itself is comfortable, not too heavy.

7 years ago

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Helen Guy ROCKWOOD, TN

Since I've had it for a couple of months I haven't had to use it yet. It does come in handy and I don't have to worry about going out shopping and taking a fall. I know somebody will be able to get me. I call them anytime I need information, if I'm going somewhere in particular, etc. I feel a lot safer now and I'm no longer worried about just going to the bathroom. Even the price is good.

7 years ago

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Verified Customer

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Chris Lading Collinsville, IL

I wanted to try the service for my husband without having to commit for very long. Since Medical Guardian didn't have a contract, we decided to try it. Since my husband is disabled, I put the bracelet on him whenever I have to leave and I don't have to worry about him. The whole thing is very easy to set up and they also gave me help through the telephone.

7 years ago

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Anonymous Amston, CT

Unanimously, we think it's fine. My mom just wears the wristband at night and in the daytime too. I've called them and they respond right away, just like they promised. They were also very friendly, which was great. As far as the device, we like the wristband better than the necklace. With the necklace it's a bit trickier, we are afraid that the dog is going to jump on my mother's lap or something and press the button accidentally.

7 years ago

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Anonymous Baxter, MN

I wanted to have something that would work in my apartment but that could also follow me wherever I went. If I went out on a walk alone and fell, I wanted to have something I could use then. So, I decided to go with them since they had the GPS feature that could track you anywhere. I haven't had to use it for anything other than testing, but I have it with me in case an accident happens. You never really know when you might fall after all. I do think it costs quite a bit, there is a similar system out there that's $29 a month.

7 years ago

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Edger Royster Stem, NC

I got it for my father since he's 92 and my mother just passed away last month. So far he hasn't had to use it, but it makes me feel secure to know that he has it. The service and device were all easy to set up, everything came in on time and the representative was very nice and helped me a lot. To use it we just have two buttons on the monitor, the reset and emergency, so it's very simple and so far it works good. I'm satisfied with it.

7 years ago

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Nancy Hildebrand Denton, MD

I haven't had it that long, so I haven't had to use it. On a typical day I just charge it up overnight and use it in the morning. I also have the one that travels with you when you go out, so I put my wristband on and the pocket one and go. Customer service was very helpful showing me how to do things while setting it all up. The service is very flexible, I can have the necklace or the bracelet, use it in the house or go out with it, etc. It's available anytime. I also have the lock box in the front door so if someone comes to get me, they can just come in. I know that if I need help, I can just push the button to get it.

7 years ago

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Verified Customer

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Duane Pentz Naples, FL

It covers what we need and with the GPS it gives the person that uses it mobility as long as he takes the little speaker with him. The device is very convenient. He has the watch and the lanyard, as well as the little speaker box and the main base. We also got the lock box since we like the idea. On top of that they also check in with us to make sure things work and they've been very good to us. Everyone in the family feels safe because my dad and aunt wear it. So far it has been a good experience.

7 years ago

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Robert Houston Brownsville, PA

We got it for my father in law since he's a widower and is not in the best of health. When we set it all up, they were right there, answering all the questions I had and making sure it was all working properly. He currently has the bracelet and also the part that has the GPS tracking since he's pretty mobile. It's great that he can have it with him in case of emergencies.

7 years ago

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Verified Customer

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Kathryn Britton McGregor, TX

I got it after I had fallen in my little apartment. I tried to find the phone and it took me an hour and a half to find it and get help. After that, my sister insisted I get a button. It was very simple to order online and get it all set up. The price was also good, since it costs me 39.95 a month with my insurance, which is reasonable. I feel comfortable using it since I fall a lot. It puts my mind at ease to know that I can get help. So far I haven't had to use it, and I hope I don't, but I will keep it.

7 years ago

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Barbara Cope PLYMOUTH, MI

We liked the GPS location feature that lets you use it outside of the home. My mother just received it a week ago and started using it. The only thing that has happened since then was that I received some text messages about my mother's device needing to be charged. I was confused so I called them and was able to figure out very easily that the charger was not plugged all the way in. It wasn't really an issue, but they did let me know about it.

7 years ago

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Verified Customer

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Mary Nunn Detroit, MI

The main reason why I changed from another similar service was because the necklace I used to have was too heavy around my neck. So far I haven't had any problems with them. The first person I talked to made the service real quick, they mailed me everything, and it was all easy to hook up. They did send me the necklace when I thought I had ordered the wrist piece, so I'm going to call them back to get it sorted out. Everything else in the package is comfortable for me and easy to carry. I like the fact that I can travel with the device and, if anything goes wrong, I can notify them.

7 years ago

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Deloris Picklesimer Milford Center, OH

The device itself is well made, the machine that gives out the alert is also a nice size that my mom can see. I've contacted them before for some issues we were having and they were very helpful and solved the problem quickly. They have been very friendly and helpful. We're just really excited to have it because my mom has taken a lot of falls and because of it we don't worry as much about her safety.

7 years ago

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William Lemmon Rogue River, OR

I got them because it could keep track of me nationwide. If I had a problem away from home, they can send me help. I haven't had it for too long, but I tested it while I was at the coast to see how it works and I was very pleased with it. They have answered all of my questions and have been quick to reply with the tests. I like the little belt hole strip that I can stick right on my belt and keep it with me wherever I go. It was the best bargain out there.

7 years ago

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Betty Layne Coshocton, OH

I live in a kind of isolated area. I was on a different medical alert service before, but it did not work out here. That's why we called Medical Guardian and it works all the way out here. The people that set it all up were very friendly and helpful. Luckily I haven't had to use it yet. I try and test it once a month but other things come up and I forget to call them sometimes. Still, I've been very happy with it, so I'm hoping everything will be good with it.

7 years ago

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Anonymous Ligonier, PA

I've only called them once to do a check up, which I try and do the first of every month. I did trip once on a telephone wire, and the device detected the fall. They went and called me and the 3 people I had in my contact list to make sure I was alright. It was a great response, even though it had just been an error. Right now I'm just hoping that the box is going to be loud enough where I placed it for me to talk to them if I fall, but I haven't had any problems with hearing them at this moment. My family feels more secure now, especially since they all work and stuff. We all have more peace of mind.

7 years ago

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Philip Gamage Leesburg, FL

My husband uses it since he has Alzheimer's. Because of that he can no longer use a cellphone and since we're both senior citizens with health issues the device is a great thing for us to have. It hasn't quite been a month since we got it, so we haven't had a reason to use it yet. We've had no issues with it so far though and it's very easy for us to use.

7 years ago

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Henry Marlatt Tunkhannock, PA

On a normal day I get up in the morning at 6 or 5 o'clock and put it on. I wear it while I feed the dogs, take a walk on my own, and even when I'm just watching television. When I go back to bed at night, I just put it on the charger. Their customer support is fairly decent. I've called them on 3 or 4 occasions and they've answered the phone right away and give me someone to talk to. When I first received the device, they gave me an older model that didn't quite work, it wouldn't charge, so they replaced it for me. They did that in about 3 days and it went fantastically. Unfortunately, the second unit they sent didn't work either and it took us 4 or 5 days to figure out what was going on. They sent me a third unit, the one I have right now, and it has been working well. They were very prompt in the delivery though. I'm happy with the service.

7 years ago

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Jenni Colluer Mars Hill, NC

The way the salesman described everything, it seemed like something I could really use considering I'm on a wheelchair. Since months pass between the times people come and check on me, I thought I needed to have someone that could come and help me if I ever fell. Otherwise I would be waiting for months. The device itself is lightweight and easy to keep track of. I use the necklace pendant and it's water resistant, which is a good thing. I can wear it in the bath just in case an accident happens there and I don't have to worry about getting it wet.

7 years ago

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Mildred Lemoine Tyler, TX

We got it for my mother. She lives alone and prior to getting the service she fell and broke her hip. She laid in the floor all night because she had no way of getting anybody's attention. Now she wears the necklace because it's small. Customer service has been very helpful when I call them, and they were also good at explaining things to my mom when she was confused.

7 years ago

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Richard Smith Sundance, WY

We got it since we use AT&T and the service offered the best connection to it. The equipment they got for my father was exactly like what they told me it was going to be. They were awesome and they set it all up really quickly. They also call us back fast when we need them. It gives my father more mobility to be out and about the countryside rather than being stuck in the house. The only thing is that we don't like the band that goes on his wrist. It's too hard on my dad's hands since they don't fit him.

7 years ago

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Joan Vamderplow LA GRANGE, IL

We just got it, but it seems pretty easy to use. My elderly parent can use it if I go out shopping and I know they'll be safe. Customer service has been very courteous and good so far. The device is like state of the art compared to what I used to have. With the other one I had to switch the batteries all the time but this one I don't have to do anything to it. I'm very pleased with it.

7 years ago

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Donna Jenkins Santa Maria, CA

The salesperson I talked to when I was buying the device was very knowledgeable and very nice. That plus the fact that it has comprehensive coverage made me decide to go with it. I can take it with me to the gym or when I go on walks in the morning. I had an instance a couple of weeks ago where I inadvertently pressed the button. They were very responsive, called my contact, and had people come out to look for me and make sure I was okay.

7 years ago

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Anonymous Wilmington, NC

When we called to know more about the service, the young lady that responded was very responsive. Instead of going on and on telling us about the company, she listened to what I needed and gave us options that would work for us. I liked that a lot. Even when the accidentally forgot to include the wristbands with our packet, they fixed the problem and sent them to us right away. It was instantaneous and done right. I was pleasantly surprised by that. Now my husband wears it all the time and I carry my cellphone with me as well. I know that if he needs help, I will know.

7 years ago

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Ila Granlund Spokane, WA

I've only had the device for about 3 weeks, but it gives me real security. I wear it all the time, using the wrist one on at night and wearing it around my neck during the day. The customer service is also great. I had to call them twice because I believed my device's alarm was going off while I was home. It turned out it was my smoke alarm, but they were absolutely wonderful about the situation.

7 years ago

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James Gerlack Longview, WA

We are a brand new users and the customer service has been excellent. The person that enrolled us was super helpful and personable. My experience with them during the tests and notifications has been extremely helpful and they have been really friendly. My only complain is that the device only works within a certain number of feet from the unit itself, so if the person goes on a short walk they would be beyond the active range. Other than that the service is good as it helps those who need it as well as the people who take care of them.

7 years ago

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Shelila Griffin Stringer, MS

I think it is wonderful. My family and I feel more comfortable with it, and I feel like I can walk in the yard without worrying about falling. Since I fall a lot, use a walking cane, have seizures, and post concussion syndrome, this device helps me continue with my life. My only complain is that the pendant is really fragile and breaks really easily if it falls.

7 years ago

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Imogene Fowler Red Bay, AL

My mother has taken to wearing it around her neck. She has pressed the button accidentally a few times but the customer service staff is always quick to respond, very courteous and knowledgeable. My only complain is that, well, my mother is hard of hearing. When customer support called her, even though the device was on her neck, my mother couldn't hear them. Aside from that. far I'm happy with it and I would recommend it to other people that need the same thing for their parents.

7 years ago

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Sharon Leviner Dorchester, SC

I enjoy the service because it lets me feel safe and confident. I'm in my own home alone most of the time, and it is nice to know that the device is there for me. It gives me a freedom that I didn't have and I'm not afraid anymore. I have even taken the device on my pocket with me to Smoky Mountain. As for customer service, the person that I talked to listened to me and was genuinely interested in fixing my problem, and she did. She was very reassuring, nice, and pleasant. My only negative experience was with the salesman that sold the service to me.

7 years ago

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Carol Piza Round Rock, TX

The main reason I have this is because I'm alone a lot of days taking care of my young grandchild. I wear it during the day and keep it next to my bed at night. Customer support was really courteous and quick in setting it up and checking that the device worked. I hope I'll never have to use it but I know that if there's any accident were I need help or I've fallen, they can help me. There's no way to put a value on having somebody there for you when you need them.

7 years ago

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Sarah Michaels Dothan, AL

I had problems with my shoulder and saw the device advertised on the internet. It seemed like a good option. I figured out how to do a test, and the people answered immediately and were very polite. The little neck pendant makes me feel safe and comfortable. I know that I can call somebody to help me even if I live alone and have no family. I can alert them and get an answer intermediately if something happens while I'm at home or on my yard. I've only had the device for a little over 2 months, and I finally figured out how to do a test.

7 years ago

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Sharon Purchis Bowling Green, KY

I was advised to wear the pendant rather than the armband because I have had many strokes. I was told it would be safer to rely on the pendant, and I've done that so far. I appreciated the advice, since it was something I wouldn't have thought of. Even though I haven't had an occasion to use it I think it's trustworthy. I had a power outage and it beeped up for me to let me know about that.

7 years ago

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Lawrence Kaskel New Market, MD

We haven't had the device for that long but thankfully we haven't needed it. Customer support was excellent, anyone I spoke too on the phone was very professional and helpful. Everyone gave us instructions and helped us set it all up. The only problem is that the wristband is not working for my husband though, it makes his skin break out. We'll be switching to the necklace device.

7 years ago

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Stephen Blank Boca Raton, FL

It fits my lifestyle best. I can carry it secretly in my pocket or on my belt. I had a couple of false alarms, but that helped me figure out how the system works and how well it works. They are very quick to answer and seemed to know exactly who they were talking to. They were responsive, even during the buying process. Everything is very efficient, smooth, and seamless. The overall experience was excellent, they delivered what they said they were gonna deliver. Everything has been first class.

7 years ago

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Melvin Strong Burleson, TX

The device is for my husband. He wears the watch when I'm gone and says it's really comfortable.It also seems to be durable. We haven't had to use it, but we have pushed the button to test and they answered right away. I feel really comfortable having it because I know that if I need it they would answer in a timely manner. I also think that the price is very reasonable, I was pleasantly surprised.

7 years ago

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James Bryant Exeter, CA

I got it because I had seen advertised and I liked the GPS. Setting it up was very simple, there were no complications or anything. It is very convenient. We just pick it up, he puts the little monitoring device on his bracelet and off we go. I feel very secure in case he wanders off from me. So far it has been really nice, informative, and helpful.

7 years ago

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Carol Green Greencastle, IN

We've only tested the device so far but it's very convenient and handy. Since it's on a watch on your wrist you can just click on it. I think the simplicity of it is a really big thing, especially for elderly people. It was quick to be shipped here and it had perfect instructions on how to plug it in and get started. I had some problems ordering it online, so I ended up calling to order it through the phone. I wished I had done that from the beginning, they were very helpful and knowledgeable.

7 years ago

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Sandee Kolker Mt Arlington, NJ

I decided to go with Medical Guardian because their representatives were very careful in how they answered my questions, I liked the way the spoke to me over the phone. Thank goodness I only used it once to test it. I have it in case of an emergency and that's why I wore the necklace everyday. I feel confident because they will be there when I need them.

7 years ago

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Carolyn Crew Middletown, DE

I decided to get Medical Guardian because I kept falling down and rather than calling an ambulance, I would just rather to push a button. I only had it about 2 weeks but I think it's wonderful. I have it on all the time; when I take the dog out, when I take a shower, that's my typical day. I just feel safe and I have a little one in case I fall, so If I need you I just push the button. It's great!

7 years ago

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Delyte Murray Butler, PA

I accidentally hit the button one day and I right away told them that it was just a mistake, their representatives are very nice. I'm just amazed on how easy it is to talk to them, they were very good. You can put the alarming device in your purse, now I can be drive to my son's house for over ten hours and I know I have that in and I can get help If I need it. I like the fact that it has a GPS and that it would call the ambulance and my children in case they're not around. I love Medical Guardian.

7 years ago

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M Miller Reston, VA

I used Medical Guardian for six months while recovering at home from an operation. I liked (1) that the contract period could be short, (2) that the equipment worked, (3) that the responders always answered, and (4) that the responders were always supportive, even when I was just testing out the call range in my home. The orlginal "salesman" was very clear in what to expect, and the company complied totally. My family felt at ease leavivng me by myself at night.followed the

7 years ago

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Karen Crouch Crockett, TX

I ordered for my Dad and when his help button arrived he was in the hospital and I did not open it! Within 2 weeks Dad had passed. One morning you called to activate it and I told you I didn't want it so you sent me a return label and when it hit your wearhouse you returned my money! I thank you so much for not giving our family any grief at this time??

7 years ago

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Barbara Laughlin Loveland, OH

The wearable equipment is convenient, comfortable and stylish enough to continue wearing with out embarrassment. The other equipment is easy to use and looks good no matter where it needs to be located. My phone calls have always been met with courtesy no matter what questions I ask. The response to the emergency button has been answered quickly when I check the system monthly. Altogether, I am very happy I enrolled in Medical Guardian and have recommended to friends as something they definitely investigate.

7 years ago

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Arpina Cayce, SC

I used it a few days ago, and it was excellent! They came online very quickly, and thankfully I was fine, so nobody ended up coming over, but they told me to call back if I did need help. Overall, I'm very pleased with it. I think that it is an excellent company! Their people were very good in helping me select the right system for me. Every elder person should wear something like this! In fact, I recommended it to anybody that's asked.

7 years ago

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William Ormond Beach, FL

It worked perfectly when we used it! The operator got the rescue squad on the way, and it worked exactly like we needed it to. It worked like a charm! I also test the system every once in a while, and everybody is always polite. It just works wonderful. I would only recommend that they should notify the family a little bit faster. I live close to my father, who uses the system, and I arrived almost at the same time as they did because they didn't call me earlier.

7 years ago

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Mary H

They are polite and helpful when I unintentionally push the button and sometimes can't cancel my call. I have not needed to contact them, thankfully, but they are good to change and update information. I have no doubt that they would handle any emergency calls very well. I feel comfort in knowing that they are available to me with the push of a button.

7 years ago

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Vincent Gaiter CO

My mother wanted a safeguard when she's by herself, and considering she has some health issues, we decided to get her Medical Guardian. It was a simple device that she could carry with her everywhere, without needing a whole lot of other complicated connections. It was an easy to use product, and they had great consumer ratings. On top of that, the system was very easy to set up, and their agents were very professional.

7 years ago

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Ann Hardy Winter Haven, FL

We switched to Medical Guardian because they had a lot of features that the one I was using before doesn't have. So far I'm pleased with what I've gotten, and how it should work if I need it. It was purchased for me by my daughter because she couldn't be with me all the time. She wanted to make sure that I could get help if I needed it, since I've had a couple of medical problems in the past. Thank God I haven't had to use it yet. I wear it all day, everyday, in case something happens. I take the GPS thing whenever I leave the house. I go to doctor's appointments and therapy appointments and once in a while I get to go out for lunch while wearing it.

7 years ago