Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Laura Jane Valdosta, GA

My daughter looked into several companies out there and decided that Medical Guardian offered the best benefits, so I got it. I put it around my neck as soon as I get up in the morning. I only take it off when I go to bed or when I take a bath. I've already fallen once since I got it. I called them and they sent out the emergency services for me. They were very nice and quick to come out here and help me get up. They provided me with a good service.

6 years ago

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William R Youngstown, OH

Customer service has been fantastic. Whenever we've needed to talk with them they've been available. They've also been extremely helpful when we have questions. Everyone has been very dependable, we've even been notified when the battery of the device gets low. I feel very secure with my father having it since I know that somebody will be there for him if he needs it.

6 years ago

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Clarence Duggins Radcliff, KY

We investigated online and looked at reviews and ratings until we found what we wanted to get for my dad. Everything that I was told when I got it was very accurate. Every time we check to make sure that everything is connected and working, they respond and things work. Even when he lost the thing, they sent us another one immediately. My dad uses it whenever he's home alone. He feels very secure having it around his neck.

6 years ago

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Anonymous Vero Beach, FL

My daughter was the one that happened to read about it. She liked the sound of it and since I'm in Florida and I live on my own she wanted me to have it as safety. I'm 89 and I do a lot of walking, usually just a couple of miles, so I take it with me when I do that. I feel much safer walking with it, even if it's just inside my condo. Usually, I put it around my neck in case something happens, even while I'm in bed at night. I depend on it so much.

6 years ago

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Anonymous Eglon, WV

It had the best benefits for the best price. I've never had to use it I mean we test it once a month and all but we never used it. Anytime we've ever had questions or called or any concerns are all they've answered all the questions and taking care of everything. I think its very efficient I mean it works every time you know and one time my mom some reason it had malfunctioned and like reported a call.

6 years ago

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Sonya Kelley Charlotte, NC

I got it for my mother since it had everything she needed. She had just had hip replacement and lived by herself, so I wanted it to give us both some peace of mind. I needed to get it almost by the next day since I was traveling to see her. They ended up making a mistake on the delivery and the package didn't get to me on time. Long story short though, they responded, took care of the situation, and gave me a good discount for it. Their customer service was just superb.

6 years ago

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Anonymous Chadds Ford, PA

I used to have a different button and that one just kept breaking down. I couldn't count on it as far as I knew, so I switched to Medical Guardian. I've been very happy with it so far. If I have any problem at all, they address it immediately. They're very considerate of my needs. I've never really had to use it for anything other than checking it to make sure it works but I wear it all the time. I think it's worth the price.

6 years ago

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Carleen Hull Allendale, MI

When we called them to get more information about the program we were very satisfied with what they gave us. They had what we needed, so we just got it. We've only used it to check in with them. It only took them a few minutes to respond to see if there was any problem. We just had to tell them it was a check in and that was that. If we were to need them, I'm sure they'd be there for us.

6 years ago

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Anonymous Menlo Park, CA

It was recommended by a friend, so I got it for my brother. He had a stroke a while ago, so now he wears it when he leaves the house to go on walks. I've only had to called customer service once and things went fine. I just think it's great. Being the care giver at home, it really helps me feel comfortable to know that he's protected when he's out walking.

6 years ago

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Anonymous Klamath Falls, OR

We have it because we basically live in the middle of the woods in Oregon. My husband only goes out of town for business so I needed to have something for those occasions. I haven't had to use it, but I've tested it a couple of times and someone always responds. I feel confident in that there's someone there to answer me if I need them and that gives me a sense of security. If I do need help, they'll be there for me.

6 years ago

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Patricia Rebold Hilton, NY

I did a lot of research and really liked what I read about Medical Guardian, so I went with them. If I have any question I can just call them and they will always answer me. The system is very easy to use it, I just love it, I really do. I'm thankful that I haven't had to use it so far, but I wear it every day. I take it with me wherever I go. It just gives me peace of mind to know that I have some protection.

6 years ago

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Anonymous Queen Creek, AZ

I haven't had to use it yet, but typically I just keep the unit close to wherever I'm sitting. I'd like it to be waterproof so I could wear it in the shower. Though I don't really wear the pendant since I have a sleep disorder and have been known to just take off and leave it somewhere. Actually, after I misplaced the first one I had, I got a second one within two days.

6 years ago

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Nikki Mendes Sun City, AZ

They were very competitive when it came to the price and the features that they had, so I went with it. Fortunately, I haven't had to use it at this point, we've just called them for checking and verification purposes. On an occasion I did have to wait for a bit to get an answer from them, but other than that things have been excellent. The button seems durable enough. I can take both the pendant and the unit with me into the shower and they seem to work as advertised.

6 years ago

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Karol Walter Aberdeen, MD

I had a stroke once and things didn't go that well, so I started looking at all the services out there. Since they had the best options, I got it. I haven't had to use it yet, but I feel secure having it. If I have a stroke or if I need to go to the doctor for an emergency, I can use it. The button is easy to use. I know because I accidentally hit it once and the response I got was great. My kids don't have to worry about me and they'll be notified if something does happen.

6 years ago

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Alfred Smith Houston, TX

I got them because I liked the features that they offered. Besides, I also liked the fact that you didn't have to have a land phone since that meant it could protect me anywhere, not just inside the house. I haven't had to use it yet, just tested it, but I've been happy with how that went. They were able to pinpoint where I was, which was good. I feel more comfortable having it around.

6 years ago

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Annette Y North Palm Beach, FL

I was impressed with what I read about Medical Guardian. Since it was relatively inexpensive in comparison to other plans, I just decided to go with it. It has been excellent so far. I haven't had to use it yet, but I wear it all day long and take it out with me. When I've inadvertently set off the alarm, I always get a quick response. There have been a couple of times that I called them with questions and they gave me the answers I needed immediately. I was extremely happy with that. I feel comfortable with them and I know that if I need them for an emergency, things will work fine.

6 years ago

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Rachel Russo Brooklyn, NY

We were looking online and my daughter and I decided that Medical Guardian was the one we needed, so we signed up. Usually I wear the watch instead of the necklace because I'm on oxygen and the necklace can get tangled up with that. Sometimes I do carry the necklace in my pocket, but that's it. Thank goodness I haven't had to use it yet, but when I accidentally pressed the button they were very nice about it all. The only thing is that sometimes I forget to bring the main piece with me whenever I go out. I have to really make it a point to bring it with me because I've walked out without it.

6 years ago

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Beverly Mcnulty Hammond, IN

To be honest, my daughter was the one that did the research and got it for me. Setting everything up was very easy to do and customer service took care of me right away. The button that I keep around my neck is not uncomfortable at all and it works fine when I test it. Fortunately, I haven't had to use it so far, I just wear it day in and day out. We haven't had any issues.

6 years ago

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Ludwig Waldman West Palm Beach, FL

My son was actually the one that bought this for me. I haven't really fallen and I've talked to my son about it since I don't think I'm very likely to fall in the future. I've called them a bunch of times just for practice to make sure it works but that has been it. We've stuck it out though and decided to keep it and see what happens. The only thing that bothers me about it is that it works fine within the apartment, but if I go outside it's just useless.

6 years ago

Reply from Medical Guardian

Ludwig, thank you for the review. We're happy that you enjoy your Home Guardian overall. We did want to mention that we do offer other units that may better suit your need for something you can use outside of the home. We will be in touch to discuss or mobile device options with you. Have a great day!

Feb. 26th, 2018

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Betty Faul Dallas, OR

I got it because I can use it anywhere I go in the United States. I just have to carry the little thing wherever I go and that's what I do. I haven't had a reason to use it but I know it works. I've pushed it accidentally and they've responded right away and asked me if I needed help. It's a little expensive, but I get to have both the little receiver and the part that I can take with me when I travel. Plus, I also get the lock boxes so that if I fall in my house somebody can come and get me without breaking in. All that gives me more protection for when I'm home. It's a comfort to have it.

6 years ago

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Mary Ann Fort Lauderdale, FL

I live by myself in a two story house, so I go up and down a lot on my own. That's why I wanted to have something for safety and, based on the price and the security that they offered, I picked them. I wear it around my neck whenever I'm moving between the two floors or when I'm cleaning. When I press the button, even it's just once a month to check that it works, they are there right away on the line. I think it's an important device to have when you live by yourself.

6 years ago

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Anonymous

I had just lost my husband at the time and I felt like I needed to have something like a medical alert system. My daughter researched it and found them for me. Since they had the best features, we went with it. Fortunately I haven't had to use it, but it gives me comfort to know that it's there if I do. I have two different buttons because of some sale or promotion I took. The watch that I received fell apart very quickly and right now I'm in the process of renewing it, though they didn't mention anything about getting new equipment and how that would work. So I'm waiting on that, especially since the necklace gets tangled up often. Another problem that I've found is that when I test my equipment it takes a while before someone comes on the phone to talk to me. It's still a great comfort to have it on me at all times when I'm alone.

6 years ago

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Barbara Lucas Clifton Springs, NY

After researching, we decided that they had the best response time out there, so we got it. When I called to sign up they were very friendly and helpful. They explained everything thoroughly. The button is comfortable and I've gotten used to wearing the watch. I've never had to use it, but it makes me feel much better to know that I have it in case I fall.

6 years ago

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Bobbie Whittington

My daughter is a registered nurse and we decided this one was what we wanted. I wear the bracelet at all times. On an occasion I was cleaning snow off my car and accidentally hit the button without realizing it. Apparently they called me back, but since I didn't recognize the number I thought it was a telemarketer and didn't answer. Shortly after, both my daughter and the fire department showed up to my house because they thought something had happened. I was very satisfied with it.

6 years ago

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Ada Owen Gladstone, OR

We got the service for my mother in law. She's 90 years old and is starting to have some issues with equilibrium. Occasionally she falls and since she lives on a different floor, we needed to have a way for her to alert us if she fell or if she needed help. From what we looked at, they were the ones that more closely matched our needs. They have responded right away every time we contact them and the button does what it's supposed to do.

6 years ago

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Cathy Stebbins Brenham, TX

Both the price and the fact that it didn't need to be connected to the landline were the things that convinced me of getting it. When we were setting it all up, they were very patient with me. When the call got cut off, I called back and talked to a different person that helped me out. Later that day, the first person I talked to actually called me back to make sure that everything was taken care of. The button is easy to use and very comfortable.

6 years ago

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Elizabeth True Fort Meade, FL

They seemed like the most reasonable service out there in terms of the services that it offered and the pricing they had. That's why I got it. I wear it everyday and have no concerns about it. The button is easy to use. It's also waterproof, so I can use it in the shower. Customer service is always quick to answer the phone and respond to any of my questions.

6 years ago

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Catherine Grodecki Henderson, NV

I'm 70 years old and have some health issues. Since I live alone there have been occasions where I fall and can't get up or get help. I needed to find something that could help me be more self-sufficient in case that happened, so I got Medical Guardian. I test it every other month or so just too make sure that it's working. Every time I press it, they have been extremely courteous and are always concerned about me. It gives me a sense of security that I wouldn't have otherwise. I'm extremely happy knowing that I have the help that I need and that I'm safe.

6 years ago

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Charlie Taylor San Antonio, TX

My wife and I are both 80 years old and we're both sick. When we got a card from them in the mail, we thought it'd be a good idea to order it since it seemed like something we might need. We take this with us wherever we go and feel secure having it. We have not used it yet for anything other than testing it. They answer and reply every time, so we know it's all working as we expect them to. It's worth the money, though we did see one other company that offered the same service for a cheaper price...

6 years ago

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Toni Mullenix Littlefield, AZ

The cost was probably the main reason why we got it for my mother in law. Even though my husband is retired and is at home most of the time, she has it so she can wear it at night. That way if something happens and we're not aware of it, she can just push the button and alert someone. When we did the set up on everything things went smoothly. They helped us get everything up and running.

6 years ago

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Harriett Walker Hartford City, IN

I did some research online and this one seemed to be the best and had just what we needed. My mother is the one who wears it, it's just a safety feature for her. I like that she can take it with her and using it is just like making a phone call. It does everything we need it to do and she even forgets that she has it on. Things seem to be working just fine.

6 years ago

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Cleta Kean Morgantown, IN

My children come in pretty often, but they just can't be here all the time. Since I felt like it would give me some peace of mind, I decided to get it. I like doing yard work in the summer and spring,I know that with this I'll be covered in case I fall or something. I haven't had to use it yet, thank the lord, but I know I can depend on them. I just feel safer.

6 years ago

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Robin Kubel Ocala, FL

I had a different system that didn't really work that well. I ended up finding Medical Guardian by accident and switching to them. Everything that the salesman told us came true. I carry the GPS bit in my pocket when I go out. It's very convenient and easy to put on and carry. I test the button incessantly and they've been right on every time. They have all my information correctly. The amount of money that I pay isn't really important at this point, it's worth my health.

6 years ago

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Barbara Maes Ypsilanti, MI

I had fallen and injured my spine. At that point I just couldn't operate alone and my family didn't wanted me to fall again since I could end up paralyzed. That's why we got Medical Guardian. I take it with me when I go outside or when I go out driving, though I haven't been able to drive my car yet. I also check it about once a month and it always works. I'm very happy with it, it has been helpful.

6 years ago

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Karolyn Caskey Leesburg, FL

I picked it for my mother because they have the ability to let you speak with a person in real time. The patient can speak directly to them and they check to see if it was a false alarm or if they really need help. When my mother fell off her chair, she pushed the button and they responded right away. They were very considerate and responded quickly, sending out help and also notifying us about it.

6 years ago

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Keith Mccain Pine Mountain, GA

My brother was the one that looked it up online and did all the work. We actually got it for my dad and he wears the necklace. I really haven't had much interaction with customer service but whenever we've called them they have been very receptive. We've also been very fortunate in that we haven't had to use it, it just a safety thing. If anything happens, it instantly activates and my dad can get help. Knowing that it's there for him has relieved some anxiety from the family.

6 years ago

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Anonymous Chicago Heights, IL

My daughter in law was the one that picked it. Both her mother and I are 90 and 89 years old and we live on our own. That's why she thought we should have one of these. The button has gone off twice before while I was eating breakfast. As soon as I bumped the thing I got an answer from them. Later I learned that that happened because the cord was too long, so my son went and shortened it for me. Now it sits at a good length. I'd like to know if I actually have to wear it all the time or if I can take it off.

6 years ago

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Donna Isbell Fort Myers, FL

I got it for my elderly mother since it didn't require a contract. That way, when I leave the house, I know she has a way to contact someone if there's an emergency of some sort. She can get help right away and is safe and protected. When we called them to set things up they responded very quickly. There's no automation and they were just very courteous. They helped us do the set up and it was alright. The button is simple and easy to use and we also have the lock on the door that emergency service people can use to get into the house to help her.

6 years ago

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Sophie Myers Clarence, NY

The information that I found online was what convinced me of getting it. I wear the wristband all the time and I take the box unit with me when I leave the house. Customer service has been pretty good. Anytime I've accidentally tripped, the alarm goes off and they answer quite quickly. I just let them know that it's not really an emergency and things are alright. They've also notified my son a couple of times when the battery of the button is low.

6 years ago

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Dorothy Grimes Denison, TX

The old service I had didn't go very far from where I lived and my kids wanted me to be able to go anywhere. That's why I took Medical Guardian. I haven't had any falls yet but I'm glad I have it since I'm 97 and I live out in the country. I haven't had to call them, but I've hit the button against the bar several times already while I'm working. They always call me immediately to see if I'm alright and I'm very pleased about that. They're just very dependable, they're right on the ball.

6 years ago

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Carol Mennel Indianapolis, IN

I shopped around for something for my mom since she is 92 and lives alone. This one seemed good, both price-wise and in the reviews. When I called in the first time to get information they did not bug me about getting it or anything. There was no hard sell and I really appreciated that. The button is very simple to operate and everything is pretty self-explanatory. My mom wears it all the time. Anytime we call them, they answer our questions really well. They've helped us out a lot. It's there for her if she happens to fall.

6 years ago

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Diane Frawley Wilmington, NC

I went in and investigated online. Since I liked what I read about Medical Guardian and the ratings they had, I decided to go with it. Thankfully I haven't had to use it, I've had it for less than a month, but I'm quite comfortable having it in case I do need it. Generally, I just wear the watch and take it with me wherever I go. I've only had one interaction with customer support when I called in to start with the program. When I received my system they were very nice. Everything seems fine and the price has been reasonable.

6 years ago

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Rose Weingartner Jefferson City, MO

We got family in St. Charles and, after my sister passed away, they didn't want me to live by myself. I had fallen several times before, once I even ended up going to the emergency room because of it. I had a bad fall and took a painful hit. So, when I heard about this advertised on television, I thought it would be best to get it. I think it's all really good. You never know when you're going to fall or when something might happen. With this you can have someone there right away instead of having to wait for hours on the floor.

6 years ago

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Patricia Pratt Venice, FL

I got it as a gift. My son and his wife were the ones that did all the background checking. They picked this one since they thought it would work the best for me. I've only had it for a few weeks and I don't really wear it much. I just don't like the lanyard at all. It still serves my needs since I was falling a lot. I just needed to take the precautions. I feel very confident having it.

6 years ago

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M.J. Wilson, NC

It was a real surprise when I got it. My son and daughter in law wanted me to have this device and I agreed to it. I've only had it for a month or so but I carry the device around my neck all the time. I've used it once by accident since the thing thought I had tripped at night. The alarm went off and the people answered promptly. They wanted to know if I was ok and were very reassuring. I was sort of nervous about using it for the first time, but everything went alright. I was pleasantly surprised, I really appreciate having it. My experience has been very positive.

6 years ago

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Satisfied customer Shreveport, LA

After checking around with other companies, they were the ones that offered pretty much the same as the other ones but at a price range that I could afford. I haven't had to use it yet, but I wear it all day. The only exception to that is when I go really far out. It makes me feel safer to have the necklace since I live alone and it's very easy for an elderly person to fall. I'm very happy with it all, they have been very helpful.

6 years ago

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JoanneDion

I really appreciate the security of having the device. I don't feel I'm in a Hhealth situation where it is critical for me, but I'm with a group and we've all agreed to get it so I'm glad to have it. My only issue is having trouble finding a nice-looking chain to wear the neck pendant because the brown cord is not so fashionable. Then again, unless I'm carrying the speaker device with me everywhere I go in my large office building, it's not much use having the neck pendant because I can't communicate if the button were pressed. I'm not a purse carrier and there's only so much stuff that can go in my pockets! So I'm still working this part out. The device and the service, however, are great. Thank you.

6 years ago

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Marjorie Tennyson McAlester, OK

Customer support helped me set everything up and make sure that everything was working. When I tested my unit they contacted me immediately. They've also called me right away when my grandson accidentally activated the alarm. They've done a good job. I'm happy with this service and I feel I'm getting what I paid for, but I think it's a shame that Medicaid just won't pay for it.

6 years ago

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William Lucas Wappingers Falls, NY

It wasn't offered to me or anything, I just looked medical alert services and they came up. At that time I was going away and my husband had just had a major surgery, so I thought to get it for him since he was going to be alone. We've only had it for a couple of months and he has it around all the time. On one occasion my husband was having difficulty breathing and we pushed the button. The phone thing rang for a long period of time before anyone answered. I wish their response time was quicker. I mean, when you're panicking because someone can't breath it just feels like it takes them forever to answer the phone. On top of that they've got to get the paramedics and explain things all over again so that's a lot of time to wait. Still, it gives us peace of mind to know that, even when he's by himself, he get can get help.

6 years ago

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M.W. Gallatin, TN

I live alone so I needed to have some kind of backup in case I had an accident. I went and talked to my children about it and since I didn't necessarily need a security system, we went with Medical Guardian as a medical alert service. I haven't had it for too long but I've tested it to make sure it's working. I'm glad to have something that I can depend on if I fall or if anything happens to me.

6 years ago