Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star_border

Shirley Athens, AL

It makes me feel more secure. Every time I've had to call to get a new clip to hold the alert, they were very helpful. I would say I think they should furnish extra little things that you can clip on your side, on your pants, because if that breaks and you don't have yarn, you have to lay it in the shower while you're showering. So I think we should have an extra one on hand so that if something happens, we are not at a loss to use it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Shirley. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 6th, 2023

check_circle

Verified Customer

star star star star star

Norma Mattoon, IL

When I got up this morning with the bathroom, came back and I noticed that my instrument was laying on the bed. The metal piece had broken and it was off of my chain that I had around my neck. I called them and they immediately took the information and are going to replace it.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 6th, 2023

check_circle

Verified Customer

star star star star star_border

Helen Austin, TX

It's easy to hear the voice announcing and asking if I'm okay. That's a lot better than any other I've tried before. It charges up easily. Right now I'm using it as a clip because the silver string that goes around the neck onto the device just broke off the first time I used it. I was told that I would be sent a new device that I could wear on my neck and I haven't gotten it, but everything else has been wonderful.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Helen!

Jun. 6th, 2023

check_circle

Verified Customer

star star star star star_border

Al Norwalk, CT

Easy to reach and they seem to resolve any issues immediately. I thought I was signing up for him to have somebody to speak with him if he fell, and he did happen to fall when I was in the house and nothing came out of the speaker. So I called and I found out it was an extra thing that I had to sign up for, which I had no idea. It's like another $10 a month, but that was the only thing that was a little annoying, because when I signed up, this is what I was looking for and I didn't actually have the feature.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Al! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Pat Plainfield, IN

It give her some security when we're not around. She lives by herself, so gets her little added security having it on, in case she needs it in an emergency. She accidentally set it off one night and she got a call immediately, so it was working very good.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Pat! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star

Michela Fairhope, AL

I'm just very happy with my device. I like that I can hear a person speak when I have accidentally set it off and and it's been very helpful. It tells me the time on top of the medical part, it's very convenient and it doesn't take long to charge up.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Michela. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

check_circle

Verified Customer

star star star star star_border

Diane Rains

The device (mini version) does not hold a charge for more than 2 days. It really needs to sit on the charger at night. Because my Dad gets up frequently at night to use the bathroom, this isn’t the greatest. The attachment ring on the top broke off ( he’s had the device for less than 6 months). Customer service was great. They are sending a replacement with 2 day shipping. He hasn’t received it yet. Hoping it will come as promised.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 1st, 2023

check_circle

Verified Customer

star star star star star

Patricia Arnold, CA

Luckily I have not had occasion to use this service yet. A couple of times when I set my monitor down too hard, I had response right away. It's hard to award stars because the service has not been utilized (and hopefully won't have to be). Customer service has been fine.

2 years ago

Reply from Medical Guardian

Thank you, Patricia. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 1st, 2023

check_circle

Verified Customer

star star star star star

James Doran Edenton, NC

I've never used their services, which is a good thing. However, the pendant is the 1st thing I put on in the morning and the last thing I take off at night. Being 77 and living alone (unless you count the dog) I wouldn't be without it.

2 years ago Edited January 10, 2024

Reply from Medical Guardian

Thank you so much for taking the time to write a review James Doran! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 1st, 2023

check_circle

Verified Customer

star star star star star

Nancy Cleveland, OH

I like the immediate attention if push button on mini guardian. I feel safe no matter where I am. Very secure feeling? I recommend for anyone living alone and knowing they might need help at sometime and the operator can send help if they need it !

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Nancy. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Julia Ocean City, MD

So far it's been great. I look forward to working with them some more and just checking out the device. The testing has been good. They've been responsive. About a month after we had it my mom had a fall and they were able to dispatch emergency services and get her taken care of, so it came in handy. We've had some battery issues show up.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Lillian Cape Girardeau, MO

They answer and I am very well pleased with it. I've accidentally bumped it several times and someone has always called me to check on me to be sure I was alright. I like that they check to be sure you're safe. I would recommend this to anyone.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Lillian.

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Anna Riverbank, CA

It's simple, it's easy to use and the setup was really quick. We tested it and it came across clear. I was able to stand in a separate room and was able to talk to the operator. They answered all my questions, they were just really knowledgeable of the product.

2 years ago

Reply from Medical Guardian

Thank you, Anna. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Don

(I don’t know what happened, but I already responded to your request. However here’s another response.) I’m greatly impressed with Medical Guardian and the peace of mind the service provides. I’m especially grateful for the lock box attached to my front door that will allow emergency personnel to enter my home if ever I’m incapacitated.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Don! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Barbara Palm Springs, CA

Each time that there has been an accidental testing of the button, they answer within seconds. I don't think it's even a minute. They're always very gracious to say immediately that they are in the process of responding, and then someone comes on the line and they respond in person. They're excellent.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Barbara.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Anonymous Franklin, IN

I live alone and I'm 83 years old and I've got it just in case something should happen to me. I've tested it by accident once and they replied instantly So that's good. It gives me peace of mind that I have it and that I can use it anytime I need to.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Anonymous Mexico, MO

They have called me before just to see if I'm testing it correctly and remind me to test it every month, which I didn't know. So they keep up with you, give the information you may need and didn't remember. As long as I have the device, I know it's okay, but I think it's a little high in price.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 19th, 2023

check_circle

Verified Customer

star star star star_border star_border

Cheryl Hannibal, MO

Day in and day out when I need them, they're there, but I've had a few problems in other areas. I started out loving this company. They were very kind, anything I needed they talked me through it. But here's where the problems came in. I mailed off the addresses and phone numbers of my 3 children, and then I got a phone call a few weeks ago that said I needed to go to their portal and fill out the information on my children. I said "No, I've already given you that information once and I don't feel that I should have to provide it the second time." Medical Guardian has changed some rules and that kind of thing since I first had it.

2 years ago

Reply from Medical Guardian

Hi Cheryl. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 19th, 2023

check_circle

Verified Customer

star star star star star

Charles Nottingham, PA

Every time that I've talked to them, they've been very courteous, answered all of my questions to my satisfaction, and I couldn't have asked for probably anything better. I think I can depend on them based on that experience alone.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Charles! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

Carol Essex, MD

I like that it's immediately responsive. I dropped it once and I got a call asking if I had fallen. I've gotten a couple of calls when I hit it accidentally and which made me think it was very responsive, which which makes me feel secure. I have no complaints. It seems to need charging more often than I had expected.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carol.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

Andrew Hilton, NY

It's been very simple and and just gives us a feeling of comfort. Whenever we set them off by mistake, they're right there to talk to us and find out that it's not an emergency. My strap broke in the beginning so I had nothing to hang it on. We had to get a new one and that was just a waiting period in the beginning.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Andrew! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

Anonymous Clovis, CA

It's so convenient it's easy to use and I like it. I fell and they called me on the phone on the monitor. I was okay, I wasn't hurting anyway, but it worked perfectly and right away. I just wish it went further than two blocks.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star

C. Bethlehem, PA

It's a watch type style, it's not hanging around my neck. I can wear it in the shower, when I go to the store, when I leave the house, go for a walk, I can use it at anytime, anywhere. I accidentally hit the SOS button at one time and immediately got a response.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, C..

Apr. 14th, 2023

check_circle

Verified Customer

star star star star star

David Minneapolis, MN

Sometimes I hit it by accident and they're right there. I tested it right away. They came on and asked how I was doing and I said fine and everything was great. I am very satisfied. Works all the time and it makes me feel that I'm secure with having it.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, David.

Apr. 13th, 2023

check_circle

Verified Customer

star star star star star

Delores West Saint Paul, MN

It works perfectly. Everything has been fine except for the lanyard. I had accidentally bumped it quite a few times because I have a bad cough and I bumped it and they've been wonderful. And then once I tested it and it was immediate response. They answered all my questions immediately.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Delores! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 13th, 2023

check_circle

Verified Customer

star star star star star

Arnold Embarrass, MN

I think it's a good quality product. I've got others that didn't do nearly as well as this one does. I live in an area where transmission to the network is sometimes questionable, but this one works just fine. It's responsive and will do what it's supposed to.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Arnold! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 3rd, 2023

check_circle

Verified Customer

star star star star star

Anonymous Penns Grove, NJ

They've always been kind and helpful in anything. The device is good. At first I thought it'd be itchy with a bigger chain, but I don't even feel that when it's around my neck. It was a little more expensive than I thought it would be, but it is valuable for us that are older.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 3rd, 2023

check_circle

Verified Customer

star star star star star

Carol Heber Springs, AR

The other day I happened to brush by somehow, I wear it as a watch, and the speaker came on asking if I was all right. I thought that was very good because I hadn't had an accident, but they still knew something was wrong, and that's comforting.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carol.

Apr. 3rd, 2023

check_circle

Verified Customer

star star star star star

Carole Charlotte, NC

They've delivered everything that they promised, everything they said would be included with the membership subscription has been there. My mom hasn't tested it in a while, so they reached out to her proactively to test it out.

2 years ago

Reply from Medical Guardian

We are glad to know that you are satisfied with our services and with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars. We really appreciate that you took the time to share your feedback.

Apr. 3rd, 2023

check_circle

Verified Customer

star star star star star

Beverly Minot, ND

I couldn't get out of bed. I was having trouble with my back and my right leg and I couldn't get out of bed and I pressed it and the ambulance came and took me to the ER, so that really proved its quality. I'm really pleased with it. I really like it because it came in handy twice already.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

Carole Southampton, PA

Whenever I call, I get through to somebody and they're always very helpful and courteous and kind. Its great knowing that my mom has security, that if something happens to her, either EMT, the police will be contacted, or myself.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Carole! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star_border

Billie Lakeside, CA

I like the comfort that it offers to me. I live alone and I am alone quite often. It's comforting to know that if something were to happen, I have this device. It's easy to charge. I wear it quite most of the time when I'm alone and when I'm not alone. I'm 82 and I was able to figure everything out by myself, so it's very easy. I don't like the flashing light. I have not had experience with customer service.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Billie! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

Barbara Pikesville, MD

It was fast and easy set up and received the information in a timely fashion and we haven't had any issues. The one time that the device was tested, they responded promptly. The charging process is easy, you just gotta remember to do it.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

Anonymous Urbandale, IA

The necklace chain is a little long. She keeps inadvertently setting it off when she's at the table. She's not very big person so and I'm not sure how to fix that strap on there to make it less long. When we put it on the charger at night, it was blinking. We finally solved that issue by covering up with a towel. It's working so that's good.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

Ann Perry, GA

It's so much better than the previous one that I had. I don't have to charge it every night because it lets me know when I do need to charge it and I just like it. I don't have to carry another instrument in my pocket as far as the GPS goes, it's all in one unit.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Ann. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Betty Peoria, IL

I needed it for an emergency because my lung collapsed Friday morning at 2:00 o'clock and I had to use it. I woke up from a sound sleep, there was a voice that came on in my head and it said get help call now, do not go back to bed. I pressed the help button and sent the ambulance people.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Arlene Hillsboro, OR

The lady I talked to, she walked me through it and had it done in probably 15 minutes. I thought it would be a huge ordeal and it wasn't at all and so it's been good. I called back once to make sure that all of the people that they'll notify were on there and they were super nice then too.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Arlene! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Ben Boise, ID

It works very well for me. I hit it by mistake but it worked well. I got up against the table in my kitchen and it went off, but I told him it was just an accident. It's very, very good for me. I think it'll come in real handy one of these days. I feel thrilled about it.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ben.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Bertha Lake Charles, LA

They answered all of my questions. There was one question that I had asked them as far as the key was concerned, and I was thinking they were going to provide me a key, but it was actually the key that goes in the box for the emergency personnel to use to get into my home.

2 years ago

Reply from Medical Guardian

Hello Bertha, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Barbara And William Avon Lake, OH

It is convenient. I accidentally hit it once and the response was very quick. The salesperson with whom I spoke when I called for the inquiry was really good. She was not pushy and she called when she said she was going to. Everything she told me that was going to happen, happened in exactly the right order and very promptly. The sales part of it was really outstanding.

2 years ago

Reply from Medical Guardian

Thank you, Barbara And William. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Barbara Belmont, NC

It stays charged for so many days for me and that I can go just anywhere with it and feel safe. They were very nice when I was researching and getting information from different providers for this service, and I just felt like this was the best decision for the quality of their product and everything so I went with Median Guardian over the others that I talked with. They were just really informative about their equipment and their plan and everything, so I was well satisfied.

2 years ago

Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Barbara Blacklick, OH

We've tested it a couple couple times because we set it off accidentally. They were very prompt in answering questions. When we initially ordered it, we thought it had the fall detector pendant with it and it did not, it ended up being an additional charge.

2 years ago

Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Burt Los Lunas, NM

The equipment seems to be pretty portable and pretty good. They're not available on weekends. They close their offices except for the person answering the phone and for me that speaks of of lack of depth that if they're providing an emergency medical service, they should have administrative staff as well as the guys and gals who are answering the phone in the emergency room or wherever their center is. One thing that I like is it's so portable, my husband wears it on a necklace and tucks it into a shirt pocket and he goes that has it available all the time.

2 years ago

Reply from Medical Guardian

Hi Burt, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Betty

Very prompt, very courteous. The test worked fine, no problems with it. There's really nothing that I dislike about it. I like the fact that my mother uses it if she needs me and it gives me the freedom to leave the home when I need to.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Ann Hopkins, MN

I just tested it once when I when I started using it and that worked and was very easy. One thing that confused me and I think I never quite resolved it was when I got it there was no mention about having the fall detection feature. And then I found out that it would be $10 a month more for that and I was disappointed in that and then there was like insurance to protect it. I guess that those things I'd like to have up front when I'm ordering something to really understand. Maybe I just missed it.

2 years ago

Reply from Medical Guardian

Hi Ann, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Lois Macungie, PA

When I plug it in to charge it, I immediately get a response saying charging, which is nice. I find that the magnetic clasp is not as strong as I would like it to be. The whole apparatus, although necessary, is a bit of a nuisance. If I wear it inside my blouse, there's a bulge, and if I wear it outside my blouse, whenever I put something in a dishwasher, take something out of the oven, this necklace is going back and forth. Also, the flashing light draws attention, so I turned it around. Those are petty things I know, but if it were on a bracelet or a pin I would like that better.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Lois. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 1st, 2023

check_circle

Verified Customer

star star star star star

Jennifer Palm Bay, FL

I've called Medical Guardian numerous times because I've had many strokes, my brain is not functioning, and they're always helpful, always understanding when I can't find my words. They are really good. They've always been there when I need them.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 1st, 2023

check_circle

Verified Customer

star star star star star

Eileen Amarillo, TX

My husband wanted me to have it and I wear it because my husband thinks I should have it. I think it's a good thing but I haven't really had to use it, it's kind of an insurance policy for me. I haven't had to use it at all, I tested periodically.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Eileen!

Mar. 1st, 2023

check_circle

Verified Customer

star star star star star

Mary Portsmouth, VA

I haven't had to use it. I've had a couple of accidents. I dropped it and it went off on the fall thing, but I just haven't had to use it, thank goodness. Every time I've asked any questions, they've always been very helpful.

2 years ago

Reply from Medical Guardian

Hello Mary, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

check_circle

Verified Customer

star star star star star_border

Anonymous Erie, PA

I like the fall alert. I actually haven't fallen, but I've dropped it a couple of times and the response was almost immediate. I feel sure that it's going to work should I have ever have another fall. I don't like the fact that it constantly flashes when I'm wearing it. I've had to call a couple times just with questions with set up and how it's working and they've been very responsive.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023