Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Karin

When I first got it, the alarm went off twice when I did not press it. I don't know why it went off. One time I had the rescue squad come right to the house, I wasn't home, and they searched the whole house for me. They couldn't find me because I was out eating with friends. The other time I was in a restaurant also and it went off. Luckily one of the people I was with was on my list, so she told them that I was there but I wasn't real happy about that. I called the company and they sent me a new thing that I could talk into. So now that hasn't happened anymore, I don't know if something was just not right or something. Otherwise it's okay except my bracelet keeps coming off my wrist. If I snag it on the little tiniest thing, it's falling off, so I have to be really careful that I don't lose it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Karin. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 3rd, 2023

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Verified Customer

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Anonymous

I would like to just take a moment to talk about the salesperson that I got when I reached out to Medical Guardian. He was very helpful, he was very patient because my dad did not want this. But he was patient and wasn't pushy in any way. He was just very professional and knowledgeable.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 3rd, 2023

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Verified Customer

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Kay Ford Russellville, AR

I like the service and when I started I had a problem and they sent me a new lock in 24 hours. Then I broke a part of my mecklace and I I got a new one in 24 hours. It is easy to use and I feel a lot safe. I have already told my friends thaht they need it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Kay Ford! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 30th, 2023

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Verified Customer

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Ralph Skillington St Louis, MO

I like the quick response my wife and I received in what was an accidental use of the fall detector. We had no such event with the preceding ( and cheaper) company ' even with replacement of equipment. I am very satisfied with the Medical Guardian company and the excellent staff.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ralph Skillington.

Jun. 29th, 2023

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Verified Customer

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Judy Kingston, NY

Medical Guardian’s alarm system which I wear around my neck is super reliable, comfortable and very reassuring. I am 86 years old, walk a dog several times a day in all weather and I know I am always protected. It is very reassuring for my family as well to know Inam so well protected.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Judy. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 28th, 2023

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Verified Customer

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Joanne

We really haven't had it that long, but I dropped it on on the ground when I first received it and they called because they thought it was a fall. So I was happy that I knew right away that it worked. My mom feels safer wearing it because she lives alone and she's 88 years old, so that's comforting for family members as well.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Joanne.

Jun. 26th, 2023

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Verified Customer

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Dorothy

It keeps my mother safe. I can test it any time I want and make sure it's working properly, although one time it accidentally went off during church. Our phones were shut off so they couldn't reach us, so they sent an ambulance out. But they're very, very nice. When they call in on the phone, they're calm and collected.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Dorothy.

Jun. 26th, 2023

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Anonymous

One time I shared to a person that I don't like the pendant so much, I think I would like the wristband better, and he said we can send you that free of charge. Later I did receive it with another little square thing that I could push because I lived in a trailer with no postal code. The cord that came with it was loose and my sons couldn't figure out how to put it in there and I couldn't figure it out, and I sent it back. They still have to reimburse me because they did charge me $75. I'm not totally happy. I still have it, and I stayed for a year but I'm thinking about cancelling it because I don't feel I get enough answers, and I get a different person every time and I don't like that either.

1 year ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representatives. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 22nd, 2023

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Verified Customer

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Judith

I like the device itself. It's lightweight around my neck and that's important. I'm very happy with the fact that you can wear it in the shower and all kinds of other things. The only thing I don't like is I think it's supposed to inform me when my battery is going low. Sometimes I'll go days and I'll forget about it and then I'll realize that the battery is low.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Judith. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 22nd, 2023

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Verified Customer

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Karen

I like the fact that my mom is all the way up in New York and I'm in Tennessee and I can make sure that she's safe. She tested it by accident because her cat jumped on her and they called her right way and asked her if she was okay. It's great.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Karen! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Verified Customer

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Jocelyn Albertville, AL

I feel safe with my medical Guardian. I am 82 years old . I live alone and still am able to drive. But this a safety aid for me . As I did fall and was able to call 911 but if I had been unable to call 911 I might have been down a long time

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jocelyn! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 14th, 2023

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Verified Customer

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Jean West Bend, WI

Your service staff is wonderful. They are very well trained and knowledgeable. Everyone I have talked to has been very courteous and helpful. I couldn't have asked for a better. I had some equipment problems at the start, but they were resolved promptly. I am very satisfied now.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jean! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 14th, 2023

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Verified Customer

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Teri Kondo Redondo Beach, CA

So far we have not had to use this service; however, we were contacted immediately from Medical Guardian when my mom accidentally hit the call button. Everyone at Medical Guardian that we’ve worked with has been very helpful and friendly.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Teri Kondo.

Jun. 14th, 2023

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Verified Customer

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Ladonna South Lyon, MI

The chain twists all the time. Other than that, there's nothing wrong with it. It works beautifully. I've pressed it a couple times by mistake, and they've always answered back right away to make sure I'm all right. I have no problem with them.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ladonna!

Jun. 8th, 2023

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Suzann Cleveland, OH

I love it, except that every time I'm cooking and I lean forward on the counter or the stove, I set it off. It must be in the wrong spot for me. They've been right there and just asked if I was okay, and if I needed help. So they're very attentive.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Suzann.

Jun. 8th, 2023

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Maylis Muskegon, MI

So far everything's been good. They were helpful when we did call. We were able to get a hold of somebody and they were able to help us right away with our questions. We've tested it and it was easy to use. The test was simple.

1 year ago

Reply from Medical Guardian

Thank you, Maylis. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Carol Pewaukee, WI

I've been very satisfied with it. I've I dropped it and of course they called right away, so that was impressive that they did that. They were right on the ball. I feel very safe with it because I am alone in the house and it's just reassuring that I have that.

1 year ago

Reply from Medical Guardian

Hello Carol, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 8th, 2023

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Margaret Felton, DE

They answer right away. No hold or wait till the next available agent or anything like that. It was immediate. The lanyard that they sent with it was so long, it almost came down to my navel. It's convenient. It's small, so it's not like you have to have something big to carry it in or whatever. It's easy to use.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Margaret. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 8th, 2023

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Shirley Athens, AL

It makes me feel more secure. Every time I've had to call to get a new clip to hold the alert, they were very helpful. I would say I think they should furnish extra little things that you can clip on your side, on your pants, because if that breaks and you don't have yarn, you have to lay it in the shower while you're showering. So I think we should have an extra one on hand so that if something happens, we are not at a loss to use it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Shirley. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 6th, 2023

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Verified Customer

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Norma Mattoon, IL

When I got up this morning with the bathroom, came back and I noticed that my instrument was laying on the bed. The metal piece had broken and it was off of my chain that I had around my neck. I called them and they immediately took the information and are going to replace it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 6th, 2023

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Helen Austin, TX

It's easy to hear the voice announcing and asking if I'm okay. That's a lot better than any other I've tried before. It charges up easily. Right now I'm using it as a clip because the silver string that goes around the neck onto the device just broke off the first time I used it. I was told that I would be sent a new device that I could wear on my neck and I haven't gotten it, but everything else has been wonderful.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Helen!

Jun. 6th, 2023

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Al Norwalk, CT

Easy to reach and they seem to resolve any issues immediately. I thought I was signing up for him to have somebody to speak with him if he fell, and he did happen to fall when I was in the house and nothing came out of the speaker. So I called and I found out it was an extra thing that I had to sign up for, which I had no idea. It's like another $10 a month, but that was the only thing that was a little annoying, because when I signed up, this is what I was looking for and I didn't actually have the feature.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Al! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 2nd, 2023

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Pat Plainfield, IN

It give her some security when we're not around. She lives by herself, so gets her little added security having it on, in case she needs it in an emergency. She accidentally set it off one night and she got a call immediately, so it was working very good.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Pat! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 2nd, 2023

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Michela Fairhope, AL

I'm just very happy with my device. I like that I can hear a person speak when I have accidentally set it off and and it's been very helpful. It tells me the time on top of the medical part, it's very convenient and it doesn't take long to charge up.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Michela. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

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Diane Rains

The device (mini version) does not hold a charge for more than 2 days. It really needs to sit on the charger at night. Because my Dad gets up frequently at night to use the bathroom, this isn’t the greatest. The attachment ring on the top broke off ( he’s had the device for less than 6 months). Customer service was great. They are sending a replacement with 2 day shipping. He hasn’t received it yet. Hoping it will come as promised.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 1st, 2023

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Patricia Arnold, CA

Luckily I have not had occasion to use this service yet. A couple of times when I set my monitor down too hard, I had response right away. It's hard to award stars because the service has not been utilized (and hopefully won't have to be). Customer service has been fine.

1 year ago

Reply from Medical Guardian

Thank you, Patricia. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 1st, 2023

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James Doran Edenton, NC

I've never used their services, which is a good thing. However, the pendant is the 1st thing I put on in the morning and the last thing I take off at night. Being 77 and living alone (unless you count the dog) I wouldn't be without it.

1 year ago Edited January 10, 2024

Reply from Medical Guardian

Thank you so much for taking the time to write a review James Doran! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 1st, 2023

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Nancy Cleveland, OH

I like the immediate attention if push button on mini guardian. I feel safe no matter where I am. Very secure feeling? I recommend for anyone living alone and knowing they might need help at sometime and the operator can send help if they need it !

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Nancy. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 31st, 2023

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Julia Ocean City, MD

So far it's been great. I look forward to working with them some more and just checking out the device. The testing has been good. They've been responsive. About a month after we had it my mom had a fall and they were able to dispatch emergency services and get her taken care of, so it came in handy. We've had some battery issues show up.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

May. 31st, 2023

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Lillian Cape Girardeau, MO

They answer and I am very well pleased with it. I've accidentally bumped it several times and someone has always called me to check on me to be sure I was alright. I like that they check to be sure you're safe. I would recommend this to anyone.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Lillian.

May. 31st, 2023

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Anna Riverbank, CA

It's simple, it's easy to use and the setup was really quick. We tested it and it came across clear. I was able to stand in a separate room and was able to talk to the operator. They answered all my questions, they were just really knowledgeable of the product.

1 year ago

Reply from Medical Guardian

Thank you, Anna. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 31st, 2023

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Don

(I don’t know what happened, but I already responded to your request. However here’s another response.) I’m greatly impressed with Medical Guardian and the peace of mind the service provides. I’m especially grateful for the lock box attached to my front door that will allow emergency personnel to enter my home if ever I’m incapacitated.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Don! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 17th, 2023

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Barbara Palm Springs, CA

Each time that there has been an accidental testing of the button, they answer within seconds. I don't think it's even a minute. They're always very gracious to say immediately that they are in the process of responding, and then someone comes on the line and they respond in person. They're excellent.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Barbara.

Apr. 21st, 2023

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Anonymous Franklin, IN

I live alone and I'm 83 years old and I've got it just in case something should happen to me. I've tested it by accident once and they replied instantly So that's good. It gives me peace of mind that I have it and that I can use it anytime I need to.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Apr. 21st, 2023

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Anonymous Mexico, MO

They have called me before just to see if I'm testing it correctly and remind me to test it every month, which I didn't know. So they keep up with you, give the information you may need and didn't remember. As long as I have the device, I know it's okay, but I think it's a little high in price.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 19th, 2023

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Cheryl Hannibal, MO

Day in and day out when I need them, they're there, but I've had a few problems in other areas. I started out loving this company. They were very kind, anything I needed they talked me through it. But here's where the problems came in. I mailed off the addresses and phone numbers of my 3 children, and then I got a phone call a few weeks ago that said I needed to go to their portal and fill out the information on my children. I said "No, I've already given you that information once and I don't feel that I should have to provide it the second time." Medical Guardian has changed some rules and that kind of thing since I first had it.

1 year ago

Reply from Medical Guardian

Hi Cheryl. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 19th, 2023

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Charles Nottingham, PA

Every time that I've talked to them, they've been very courteous, answered all of my questions to my satisfaction, and I couldn't have asked for probably anything better. I think I can depend on them based on that experience alone.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Charles! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Carol Essex, MD

I like that it's immediately responsive. I dropped it once and I got a call asking if I had fallen. I've gotten a couple of calls when I hit it accidentally and which made me think it was very responsive, which which makes me feel secure. I have no complaints. It seems to need charging more often than I had expected.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carol.

Apr. 18th, 2023

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Andrew Hilton, NY

It's been very simple and and just gives us a feeling of comfort. Whenever we set them off by mistake, they're right there to talk to us and find out that it's not an emergency. My strap broke in the beginning so I had nothing to hang it on. We had to get a new one and that was just a waiting period in the beginning.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Andrew! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 18th, 2023

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Anonymous Clovis, CA

It's so convenient it's easy to use and I like it. I fell and they called me on the phone on the monitor. I was okay, I wasn't hurting anyway, but it worked perfectly and right away. I just wish it went further than two blocks.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 18th, 2023

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C. Bethlehem, PA

It's a watch type style, it's not hanging around my neck. I can wear it in the shower, when I go to the store, when I leave the house, go for a walk, I can use it at anytime, anywhere. I accidentally hit the SOS button at one time and immediately got a response.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, C..

Apr. 14th, 2023

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David Minneapolis, MN

Sometimes I hit it by accident and they're right there. I tested it right away. They came on and asked how I was doing and I said fine and everything was great. I am very satisfied. Works all the time and it makes me feel that I'm secure with having it.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, David.

Apr. 13th, 2023

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Delores West Saint Paul, MN

It works perfectly. Everything has been fine except for the lanyard. I had accidentally bumped it quite a few times because I have a bad cough and I bumped it and they've been wonderful. And then once I tested it and it was immediate response. They answered all my questions immediately.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Delores! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 13th, 2023

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Arnold Embarrass, MN

I think it's a good quality product. I've got others that didn't do nearly as well as this one does. I live in an area where transmission to the network is sometimes questionable, but this one works just fine. It's responsive and will do what it's supposed to.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Arnold! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 3rd, 2023

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Anonymous Penns Grove, NJ

They've always been kind and helpful in anything. The device is good. At first I thought it'd be itchy with a bigger chain, but I don't even feel that when it's around my neck. It was a little more expensive than I thought it would be, but it is valuable for us that are older.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 3rd, 2023

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Carol Heber Springs, AR

The other day I happened to brush by somehow, I wear it as a watch, and the speaker came on asking if I was all right. I thought that was very good because I hadn't had an accident, but they still knew something was wrong, and that's comforting.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Carol.

Apr. 3rd, 2023

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Carole Charlotte, NC

They've delivered everything that they promised, everything they said would be included with the membership subscription has been there. My mom hasn't tested it in a while, so they reached out to her proactively to test it out.

1 year ago

Reply from Medical Guardian

We are glad to know that you are satisfied with our services and with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars. We really appreciate that you took the time to share your feedback.

Apr. 3rd, 2023

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Beverly Minot, ND

I couldn't get out of bed. I was having trouble with my back and my right leg and I couldn't get out of bed and I pressed it and the ambulance came and took me to the ER, so that really proved its quality. I'm really pleased with it. I really like it because it came in handy twice already.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 30th, 2023

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Billie Lakeside, CA

I like the comfort that it offers to me. I live alone and I am alone quite often. It's comforting to know that if something were to happen, I have this device. It's easy to charge. I wear it quite most of the time when I'm alone and when I'm not alone. I'm 82 and I was able to figure everything out by myself, so it's very easy. I don't like the flashing light. I have not had experience with customer service.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Billie! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 30th, 2023

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Anonymous Urbandale, IA

The necklace chain is a little long. She keeps inadvertently setting it off when she's at the table. She's not very big person so and I'm not sure how to fix that strap on there to make it less long. When we put it on the charger at night, it was blinking. We finally solved that issue by covering up with a towel. It's working so that's good.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 30th, 2023