Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Denise Deer Park, TX

I like it. It's easy to use and it gives you feeling of security. The people at Medical Guaridan are prompt, courteous and direct to the point. I set it off when I was in Reno,Nevada just to see if would still work there and it did just fine, just like it does here in Texas.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Denise! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 14th, 2023

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Dianne Gurnee, IL

I'm not particularly crazy about the cord that holds it. Because they advise that you wear this in the shower and then it takes forever for it to dry. In the setup process they were very efficient. They're definitely very affordable.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dianne! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Feb. 15th, 2023

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Verified Customer

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Marjory Southfield, MI

It took me a while to get used to the fact that the flashing pink meant that I needed to charge my device. I wear it all the time, even to bed and in the shower obviously, it's always there and it's lightweight and it's not it's not at all cumbersome, considering that I wear it all the time.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Marjory! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 15th, 2023

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Verified Customer

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Jane Buffalo, NY

I like it, but to me it seems to be so heavy to wear it all day long around your neck. I went to charge it and it fell on the floor accidentally and someone did immediately called to see if I was alright, which I thought that was wonderful.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jane.

Feb. 14th, 2023

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Jerry Gainesville, VA

When I fell they responded in a timely manner. The paramedics got here and and took care of me, so that was a good thing. The only thing I have that might be a little concerned is that you have to constantly recharge the unit every three days.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 15th, 2023

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Verified Customer

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Helen Marion, IN

This is my mother's medical device, I answer calls for her. But she can take it anywhere and it works. That's a nice benefit. She's only misued it a couple times where she accidentally pressed the button and they were very prompt.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Helen.

Feb. 15th, 2023

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Verified Customer

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Ruth And Bill Stanton

Quick response, helpful, reassuring, great connectivity.

2 years ago Edited January 10, 2024

Reply from Medical Guardian

Thank you for this wonderful review, Ruth And Bill Stanton. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Alex Frederick, MD

I've tested a couple times and somebody has responded almost immediately and was knowledgeable with knowing my location, so it was a reassuring. I thought I had lost it and I called my insurance and they said they would ship me a new one. I called on Saturday and it was there by Monday, so I was quite happy.

2 years ago

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Anne Graceville, FL

The young man that helped me was extremely helpful. He was very polite, and very patient because when I talked with him I was having trouble with my speech that day and he was very patient and took took the time to listen to me and answer my questions and I was very satisfied with that experience. When I call they answered all my questions.

2 years ago

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Beverly Moriah, NY

The only thing is that worries me is that it doesn't seem to stay charged like it should unless I'm misunderstanding or I don't know. I talked to a girl and she was absolutely wonderful and she has the patience of a Saint because I really looked into a lot of pieces like that trying to decide which was the best and she was very patient with me. When I tested it it was fine and they came right on and I said well I'm just testing it and just started using it and that was fine.

2 years ago

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Brenda Syracuse, NY

It's reasonably priced. They're extremely efficient and answered quickly, they're concerned and question you firmly to assure you are okay. It's easy to use, works pretty good. They have different options that you can wear around your neck or wrist.

2 years ago

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Bobbi Jenkintown, PA

I'm just very happy. They were very prompt. I wear it at night and accidentally set it off. They were so prompt and when I explained it was an accident it was very handled very appropriately. It's very comfortable and makes me feel secure.

2 years ago

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Charlene Las Vegas, NV

I like it. I think it's high quality. I'm satisfied with it. When it's time I put it on the charger and charges. When I call I get some live person on the other end and I like that. I accidentally pushed it one time and someone came on and asked if I needed help. I said, no I accidentally pushed it and I didn't mean to push it. It's working. I had a faulty charger, but they sent me a new one.

2 years ago

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Betty Tallassee, AL

It is convenient to transport with it you can take it where you need to go. It is easy to operate. We've tested it a couple times and it fast response very good.They're friendly and they're willing to help you with whatever you ask.

2 years ago

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Anonymous Rockford, IL

They do answer quickly in case it gets bumped or alarm goes off so I appreciate that. I tried the necklace around the neck one first that kind of bothered me so now I used the bracelet one but it gets in the way of my watch but you know can't have everything I guess so that's what I use now is the bracelet one. It went off accidentally it's about three times and I bumped it and they answered within a few seconds to see if I was all right. I'm satisfied with it.

2 years ago

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Anonymous Gaylord, MI

The only worry I have is if we lose our all our power and stuff because it's connected to the electric or the phone and I have a land line that it's connected into that and sometimes when it storms we lose power and lose our phones and when it rains or storms and stuff like that. So far nothing like that has happened. Anyone I've ever talked to has been super good. It's very light, no heaviness whatsoever. I have no problem with it whatsoever.

2 years ago

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Anonymous Greer, SC

I accidentally pushed it once I didn't mean to and somebody answered immediately. I wish it didn't flash, everybody's asking me what is it flashing underneath your clothes. It gives a sense of security, but I bought the fall protection which if you fall you're supposed to be able to alert I have gone down twice and it's not done anything so that would be my dissatisfaction with it.

2 years ago

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Verified Customer

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Barbara Redding, CA

It's working great. She calls to tell me when it needs to be charged. I have had to use it a couple times I have fallen and boy they come right up when I pushed the button. I lose my balance and I fall so and they have been a big help, they've gotten my help right here. It's working great.

2 years ago

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Bertha Shawnee, OK

Everything has gone well. I accidentally set it off by leaning over and pressed on it one time and it was answered immediately. That told me that if I really, really needed help they would be there. I really wish that I had gotten a watch because I think something on my wrist would be less noticable.

2 years ago

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Allan Kay Columbus, IN

I keep it on in case something happens. The folks that helped me to set it up were just absolutely great. I've accidentally called it a couple of times and response was certainly quick so I know that if it were an emergency they have my back. I wish I had a pocket to put it in sometimes.

2 years ago

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Anonymous Blairsville, GA

My wife, Beverly, uses it when I'm not in the house, like when I go shopping and it comes in handy to know that least that she has somebody that can be out here at the house real quick if I'm not available. I know the response is really quick.

2 years ago

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Christine Gaffney, SC

Every time that we've had to get in touch with them for any reason at all they are very cordial and very dependable and do what they say they will do. It works well. It just gives me comfort in knowing that if I need somebody I can get to them very fast with this.

2 years ago

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Alice Newark, OH

I like that it's right around my neck so if I fall it'll go off and let my contacts know or when I need help they'll come. When I've called their customer service I've never been put on hold. I've got all the answers I needed.

2 years ago

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Barbara Sulphur, LA

Every time I've had to call Medical Guardian been excellent about getting answers, and answering my questions. The customer service is very friendly and knowledgeable. I don't like that the device has to be recharged every two or three days. But it is mobile and doesn't require a home monitoring system.

2 years ago

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Brian Lakeland, FL

It's small and compact and it's not in the way, we have 2 little puppies and they don't bother it. They have called me several times and said that I didn't fill out some kind of paperwork and send it in and I sent back everything they had sent me and they said they didn't receive it so they were going to send me some more and I still never got it, but they quit calling so I guess it's okay. Maybe they found it.

2 years ago

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Sandra J Thompson Marietta, NY

Jessica and Linda (from Collections) was instrumental in my reaction. As with many, we are running out of money fast with inflation. She offered me options that I did not know about. She didn't have to do that, but she did and that made all the difference. She was very kind and patient.

2 years ago

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Wade Pittsford, NY

I like about it is that immediate connection with people who were there to give me some help when I need it. Fortunately I haven't had to use it but when I first got it I tested it and then I had to get a replacement and I tested that and everything was fine.

2 years ago

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Sue Franklin, TN

I just tested it first part of this month and used the little wrist watch thing and mashed it and about three seconds or so the agent came on and told her that we were testing and they agreed to that and everything was running fine so it was very good.

2 years ago

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Sherry Oklahoma City, OK

I forgot to charge it when I fell in the yard it didn't work because I didn't charge it but it's perfect because that was my fault and when I first got it I had forgot I had it on one and I went in my closet and was gonna put on a short sleeve shirt and it fell on the floor in the carpet and it said that they detected the fall and was I okay, so I knew it worked when it was charged.

2 years ago

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Vernon Orland, CA

It's handy, I got it around me all the time in case of any emergency. All you have to do is press it and I tested it and it worked perfectly. Immediately somebody comes on and asks if there's a problem or why, I just say I'm testing and I just hung up. Good reception and they can hear me and I can hear them very well.

2 years ago

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Terry L. Scott Dayton, OH

Whenever a test has been conducted, as suggested, the service has always been there. The one time I had an actual need for the service, the agent responded quickly and stayed with me until the emergency service arrived and attempted to contact my contacts.

2 years ago

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Rebecca Hopper Tidewater, OR

We got Medical Guardian for my father. He was not convinced he needed it. About a month after he started wearing it, he fell in his bathroom. He struggled for about 15 minutes to get up on his own and then finally pressed the watch button! Thankfully, he did not get seriously injured. Needless to say, he is now happy to wear the device

2 years ago

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Teddy Metairie, LA

The only thing I dislike is that if he is incapacitated he can't push the button, like if he passes out and he's alone. When he thought something was wrong with the battery he called customer service and they solved the problem.

2 years ago

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Steven

When I pressed the button by accident about a week ago 3 seconds laterthey called. I put it on my belt loop and it falls off so I have to go look for it. It's in the house of course, but it it's under the bed or whatever and I'm blind. I like that it is small so it fits in my pocket too. The charging is easy, everything is easy.

2 years ago

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Shirley Hastings, MI

The contact information is hard to find unless you're holding the paperwork that came with the device. Its not readily apparent how to get a hold of them by internet for anything other than sales. We tested it and they answered within probably 30 seconds.

2 years ago

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Sherry Tazewell, TN

I like the fact that if there's a time that I need help, I will get the help I need. Sometimes the signal is not what it should be but that's not the guardian's fault. It's just not great, signal here. When I first moved here it wouldn't work at all. So I picked medical guardian and now the signal goes right through and and I get a hold of somebody right away. If I have any kind of a problem, I can call and somebody will help me figure it out. Everybody I have dealt with has been really nice and understanding and listens.

2 years ago

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William Dallas, PA

The few questions that I've had since we've had it I've been able to get answers for. I did come home on one occasion and find my husband on the floor and the device was used and they contacted the people in the order they said they would. It works as I had anticipated it would.

2 years ago

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William Neptune, NJ

When you're living by yourself you need a way to get help if you need it because you don't have anyone available to help you. Just recently I tested it and everything worked fine. I haven't dealt with anybody else in this field but I'm satisfied with what they're doing.

2 years ago

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Sherrie Palm Desert, CA

It's a security blanket for me. I live alone and I accidentally set it off and they're very prompt so that made me feel very confident. The thing I don't like is I set it off twice because I leaned to get something, I wanted to be able to use it to go out in public and with the flashing all the time that's not an option and I can't get this cord off without cutting it.

2 years ago

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Ruth Wichita Falls, TX

My favorite thing is I can wear it in the shower. I have tested it three times and all three times it works perfectly. The only thing I'm having trouble with is that it is starting to get to where It won't stay charged as long so I'm having to charge it more.

2 years ago

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Roselyn Gilbert, AZ

I got the the key lock box thing that's on our front door in case they need to get in the house they don't have to break down the door. It's comforting to know that Is there if needed. It's a little bit pricey but you get what you pay for.

2 years ago

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Sabina Florida City, FL

It's a great great service.They're always there to asnwer any question. The customer service that they provide is an excellent resource. The one time I tested it was when we first got it was great. I walked a great distance to make sure that I was able to be heard from the patio and from the front door. It's a reliable option.

2 years ago

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Waldine Fayetteville, TX

They've always responded very quickly whenever I needed them or whenever I had any questions I could call them and they were very responsive. My mom had to push it like 3 o'clock in the morning because she had lost her oxygen and they responded very fast to that. It's very dependable and easy for my mom to use.

2 years ago

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Sharon Minot, ND

I had one before with a different company and I was very unsatisfied, but I've been very pleased with this one. I've tested a couple times and it works very well. They have called me to ask me questions about installs, so I'm happy about that.

2 years ago

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William J Middletown, OH

I like that I can wear in the shower, in the bathtub and not worry about to getting wet. It's easy to get on and off. When we tested it they got right back with us and asked us questions if we were okay and if we needed help and we told them we were just testing it, but they were right there on on top of things, we like it. Customer support is right there to help you and got every answer to your question you need.

2 years ago

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Cindy Pierce Madison, ME

They were very responsive when I did a test. My mother does not wear it. Too independent. I'm hoping she will take it with her when driving. I keep talking to her about it but have to go find it in a draw to put it on the charger.

2 years ago

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Brenda Waldorf, MD

I called because my necklace broke and within no time I had 2 replacements in my mailbox. I like it because I can wear it in the day and at night when I go to bed I can lay it on my night stand and still be able to get in touch with them.

2 years ago

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Anonymous West Alton, MO

It's for my dad, so when I have to run errands, he's protected. We tested it when we first got it. It worked fine and the first time dad took it off he accidentally hit the button and they responded immediately, it's cool. They were totally understanding and just asked him if he needed an ambulance or if everything was okay.

2 years ago

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Anonymous South San Francisco, CA

It's easy to use. I wish it would do something to let me know when it's got to be charged. I inadvertently hit the button and someone came on I said sorry I accidentally hit it just consider this as a test. They answered immediately. So far I it seems like a very good value.

2 years ago

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Steven M Colorado Springs, CO

I tested it when I first got it and they answered right away. One time I accidentally hit it not knowing it and I accidentally hit the button and they answered right away and asked me if I was okay and I told them yeah I accidentally hit it and they said okay. I just like everything about it so.

2 years ago