Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Philip Portola Valley, CA

If someone were to ask, I would recommend it highly. It’s a good service. Its not cheap but it is not inexpensive to hire people who know what they are doing. I like that I can talk to a person and that it works as advertised. We needed it. The response time is immediate and the answers and explanations are totally great. It is handled properly.

3 years ago

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Verified Customer

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Dorinda Danville, VA

Knowing my mother is safe is more than anything. It was to set up. She had a lot of issues keeping the watch on so they replaced the type she had. The customer service team is nice and prompt. They answered right away and answered any question I had.

3 years ago

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Verified Customer

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Susan Penton Panama City, FL

Very easy to wear. I like that it is convenient to push a button and get help right away. My husband has set off accidentally and they didn’t get upset with him when he said he was fine. He is very happy with it. I recommended them to my sister. It is worth everything you pay for.

3 years ago

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Mamie Canyon Lake, TX

One time I had to use it because there was water on my kitchen and I slipped and fell and I couldn’t get up. I had someone come and help me. It works fine. I am moving to an assisted living facility and I won’t need it there so I will cancel.

3 years ago

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Verified Customer

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Anonymous York, PA

Well worth paying for. They respond immediately. My wife feels very secure with it. She has tested it twice and both times the response was within a minute. She loves it. They were very caring and really wanted all the information to make sure she was okay.

3 years ago

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Verified Customer

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Rosa National City, CA

I’m very happy with service. It is for my mom. I have peace of mins she will get a response if she falls or needs anything. It is great how fast and well they respond. The fire department has had to come for her and I was on the phone with them. They were there right away.

3 years ago

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Julia Pensacola, FL

Everyone I’ve dealt with has been very polite if I have questions. It works and that makes me fee safe. I know someone will answer right away. I always wear mine because I live alone and I can walk around my neighborhood or the house without a problem.

3 years ago

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Verified Customer

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Tomasina Daphne, AL

This is a good product though the larger pendant was faulty. She has used it three times. One time the fire department came and took her to the hospital. It was effective. Customer service was really good about helping us set it up and getting us a new pendant.

3 years ago

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Verified Customer

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Pat Levittown, NY

If it goes off by accident, I am connected right away and they ask me if I need assistance. It went off my accident the other day and they verified I was okay and I was capable of asking them. Their response is rapid. I am willing to pay the price.

3 years ago

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Olive Phillips Heyburn, ID

I have accidently pushed the button & didn't know I did. The first time I was buy my phone & could answer. The second time I was in bed & couldn't hear the phone ring. They called my daughter & her husband came & checked on me. But they had called the police, too. I thought tat was unnecessary. & they could have given my daughter more time before calling the police.

3 years ago

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Nanette Los Angeles, CA

I'm very pleased and I think so far we've got a good thing going. Wonderful and very attentive, they called right back I've called them twice accidentally and they're all very polite and very nice and very comforting. I tested it shortly after we started getting Guardian so it's all been very good so far.

3 years ago

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Anonymous Blountsville, AL

I've been wearing the bracelet and it's cold weather with long sleeves so it's been difficult it will sometimes pull loose. I would rather have the watch that you can put on or either just pull over your hand. If I need, it of course I hope I don't need it, but if I do I can have help so that's reassuring.

3 years ago

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Janet York, PA

It's always there and ready for me. I never had to use it, but I test it once a month and it works fine. Everybody's been very kind and very friendly. One time I was completely in another room and none of the devices were near me and it went off and they have no idea why but it just did. They took care of it and reset it.

3 years ago

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Irene Catskill, NY

As long as the string that holds it together stays put its good. Sometimes it falls off and I can't believe it if I'm in the bathroom. It gets separated, I don't know how it does, but it does. I don't like the fact that it's battery operated and I have to wear it all the time.

3 years ago

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Skip Brooksville, FL

It's a peace of mind not only for me but for my daughter because I live by myself and it's available at anytime I need it. When we call and we ask for information we get it. I haven't had to use it but it's been explained to me how it works and everything so I'm happy with it.

3 years ago

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Verified Customer

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Barbara

Yeah 5 everything went smooth. I can't figure it out, sometimes it flashes sometimes it doesn't. I don't know if it's me or the device. I'm an old lady I don't know. I hate the flashing light I feel like a Christmas tree. I hate that I'm in public and people don't know what's flashing on me it's awful.

3 years ago

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Verified Customer

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Ron Butler, MO

I tested it and somebody reacted immediately so I appreciate that. I just like it. Trying to encourage others to get it. I have a friend that who really use it so I'm talking to her about it. Well I like it because it gives me you know security to know if I needed if my husband needed it or I needed it that I could use it.

3 years ago

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Verified Customer

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Mary Westphalia, MI

It was tested and the person who chatted with us was very kind and helpful. It seems to be easy to use, easy to charge. You don't have to be a certain distance from the receiver in order to be heard. It works anywhere because it's around your neck.

3 years ago

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Verified Customer

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Nancy Waukegan, IL

It's attractive looking and I like the way it flashes and I know for sure all the time that it's working. I can sleep with it and I can do house work with it and it's just not a problem. I hit it on accident and it was immediate response I was shocked how fast somebody came on the line.

3 years ago

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Anonymous Prospect, KY

The stupid watch band is a real joke. The button is in it and I think on three or four occasions, I have pushed the button in bed and they came on. I’ll be happy when they get a better watch band. The rest of the device is good. I don’t have any problems with customer service.

3 years ago

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Gloria Hudson, FL

I like that it is waterproof. I don’t like that it goes off easily. Still it gives me a lot of comfort knowing I have it. They are good at answering as soon as possible. The thing goes off and they are right there to find out if you are okay.

3 years ago

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Alma Madera, CA

I’d recommend them but not to buy because it is expensive. I like that it gives me family freedom. They are all worried about me and that I am going to have an episode when they are not here. I can press a button now. When I test they are there promptly. They should update their wrist band. It doesn’t stay on.

3 years ago

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Cynthia Depoe Bay, OR

Last time I tested it, I had to press the button three times before they answered. When I told them it was a test all they said was thank you for using Medical Guardian because it was machine. I wish I could talk to a real person. I am glad I have the service still. I live alone now that my husband passed away. My kids got it foe me. That was nice of them. The necklace part has come apart but I tied a knot to get it to stay together.

3 years ago

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Verified Customer

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Michael

It is portable and I like that. It is easy to use and to charge. I dropped it once and it worked very well. It came through in about ten seconds and I was able to cancel the call. I wish it did hold a longer charge. It only lasts a couple of days. It is also a little bit expensive.

3 years ago

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Donna Center Barnstead, NH

Every time I've called in to check in or with questions or problems, they have been very courteous and quick to answer the phone. My questions are answered right away without having to transfer me to someone else. The device is easy to use. I don't like that the number comes through as restricted it when they are trying to reach me in an emergency.

3 years ago

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Verified Customer

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Jane Goshen, IN

There is nothing to dislike. It is convenient and user friendly. We enjoy it. They are very efficient giving instructions and provide comfort and care. We are getting the services requested. We are satisfied with how they have answered questions.

3 years ago

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Verified Customer

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William Saint Augustine, FL

It's always on. It doesn't come off very easy. There have been a couple of times I was concerned that the ambulance was going to show up but I was able to get to the device to quit. It is a good device. I like it. Customer service always answers the phone and are very responsive. I am happy with it.

3 years ago

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sonjya boswell Duluth, GA

I am 90 years old disabled adn suddenlly without in my building due to Comcast phones TV were out but MG took car of all... and I felt safe again... computers went doen ther was no one to help I called MG and they were fgreat and ablut 20 minutes after comcast came on MG called th

4 years ago

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Verified Customer

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Helen Orlando, FL

Now that I have medical guardian I feel very comfortable. I live alone so it is perfect for me. the device is wonderful. I really appreciate it. I've seen other devices but this is about 10 dollars a month cheaper so I am pleased with that. I have recommended them to friends of mine.

4 years ago

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Verified Customer

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Garnet New Martinsville, WV

Everything they have sent me has been great. I like that there is a necklace and bracelet. The only thing I don't like is the volume. My mother has a hard time hearing it if she is in another room. The button also sticks up a little bit, she has bumped it a couple of times. The price is reasonable for the year. They are nice and great.

4 years ago

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Verified Customer

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Courtland Newport News, VA

The wrist connection is trustworthy. When I dropped the remote on the floor, I got a call immediately and a nice female voice came on and asked if I am alright. It is excellent. I have shown it to a lot of people and they have been impressed with it.

4 years ago

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Verified Customer

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Amanda Denham Springs, LA

It's been great. I don't have any complaints. I have high confidence in it. I've tested it a few times they always answer and make sure I was okay. Also they're so kind and considerate. It makes me feel more secure. I fall a lot. It doesn't always register when I am on the chair.

4 years ago

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Verified Customer

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Jean

Unit is good quality. I have had some dialogue with customer service and they seem to be positive. The people are nice and quick. They are limited with the problems I've had. I dislike that it cannot be worn around the neck because I have a pacemaker. So far they have done everything I've needed.

4 years ago

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Alice Hilton Head Island, SC

Easy to use and I only have to charge it every four or five days. Customer service is very responsive to my questions. They took the time to explain everything to me. I like the feature of the lock box. It is expensive but I am happy with the product.

4 years ago

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Verified Customer

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Frank Canton, GA

Within the first couple of weeks of having medical guardian, I fell on my porch and the fall detection device worked. The sound quality is better than what I had before. Before I could barely hear the people on the other end. I like that this one had a much longer battery life.

4 years ago

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Verified Customer

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Suzanne Provo, UT

Everything is great. They are open twenty four seven. It is easy to access. The service is really friendly and fast. I get help in less than a minute. There are similar services but this one is worth the money, they have a good system.

4 years ago

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Leona Moosic, PA

I get the help I need right away, that is the thing I like the most. Yesterday we had a mistake and they came right away even though it was an error. We didn’t know it had gone off and my daughter came. It was very good. Everything went fine. I find it very convenient.

4 years ago

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Anonymous Charles City, IA

Use it as a safety factor if I fall or have a heart attack. I am ninety two years old so I need something like it. It is working fine. When I bump it, they come right on and want to know what it going on. The price is a little high but I have had friends who have had other devices and I happy really pleased with Guardian.

4 years ago

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Anonymous Lansing, MI

It's been really good. I like the general service and the reliability. We’ve tested it twice and both time the guys responded promptly and were very nice. The person who sold it to us was very professional. I wish the batteries would last longer.

4 years ago

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Ann Brooksville, FL

Every time I test it, somebody answers. I test it once a month. I like the security it provides me. I know if I fall or get hurt, I can have help right away. It would be an improvement if they could get the batter life longer.

4 years ago

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Eleanor Waverly, TN

Almost don’t realize I have it on. It does the job it is supposed to do. I like the quick response. When I fell one morning, I had it with me and they were there. It gives me a feeling of security. Someone is there instantly. I think it is definitely worth buying.

4 years ago

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Juanita Bush Moline, IL

I accidentally dropped my lifeline but the home office called to see if I was OK. Another time when I didn't answer their call, THEY called my Daughter-in-law to have them check on me. They main office is very efficient.ther

4 years ago

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Diane Canaday Surprise, AZ

Because I don’t have any complaints. When I bumped my guardian, you called my daughter and worked with her to make sure I needed assistance. Thankfully she has cameras in the house and located me and saw that I didn’t need assistance thus averting an ems call.

4 years ago

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Beverly Saint Cloud, FL

What I like best is It not only has a necklace but bracelet so you can you can make a choice. I just need to test it to make sure it works. I haven't had to use it, but I'm a lot less anxious because I have it, so It's kind of my life line here. It keeps me from worrying, you know if I'm out in the yard I could fall and I can get some help or If I get scared at night I couldn't press it. It's just comforting.

4 years ago

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Anonymous Humboldt, TN

I like it because the times that I've fallen which has been twice in the last month they immediately come on and caught my fall and and the operator immediately comes on. I wish my necklace was a little bit longer. When I fall or if I'm so sick I have to call ambulance Medical guardian will do that for me. They are very thorough and I always get 911 here very quickly and I have instructions for them how to get my house and I never have any trouble. Everything is excellent.

4 years ago

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Audrey Solomons, MD

This device is heavy. I fell and broke my arm and my device got an ambulance here for me. I am happy with my device. One thing that I'm not happy with is the fact that I didn't think my device was working one day and I called them and I was told to take it off and we're always very hard that isn't the way falls happen all the time yes it did work when I did that but I shouldn't have to do that.

4 years ago

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Anonymous Florence, SC

I use it and it seems to be good. I haven't had an emergency, but I test It and the people that answer are courteous. It just fell on the floor and they answered Immediately and courteously and that's what I'm looking for. I think It was a good device going on two years a little more and I think it's a good device. I think they are trustworthy.

4 years ago

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Mabel Ringgold, GA

When I wear it I feel safer and if I need it I can press it and I could get help, of course I've not had to do that yet. As far as I know everything just fine with it, I have not had any problems. They answered immediately when I tested it.

4 years ago

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Sandi Winchester, KY

I think I've already answered the question but 5 because the service was prompt and answered my questions appropriately. I can say that time I tested it, I haven't needed to use it. Um the person that I talked to was knowledgeable and answered my questions that I might have had. I like that I have it on hand in case I need it for emergencies.

4 years ago

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Barbara Wichita, KS

I think their device is very convenient and very much worth while. I like the security. If I get in trouble by falling or getting hurt, help will come immediately. Their questions are quite sincere. They ask if I need help or if it is a test. I think that is a good thing. There is some confusion on my part how to answer some of their questions.

4 years ago