Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Richard Aurora, CO

2 years ago

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Verified Customer

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Kristian Astin Rome, GA

It's a great system to have. We fill very safe that it's working properly and she can use it very easily. We are paying for the drop detection and so far with a few falls she has had, it doesn't work. Thankfully she hasn't passed out with any falls. We have called IT several times and we always get the we will have to look into it after they go through their first step repair. Then no one ever calls us back. If we are paying for it. It would be nice that it work more than it is.

2 years ago

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Sherryl Schaeffer Saint Louis, MO

I am very impressed by Medical Guardian. The unit itself was promptly received and seems to be a good solid product, in addition to being attractive and compact. I really enjoy its ease of use, accuracy, and the efficiency as well. The customer service and support has been nothing short of excellent!

2 years ago

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Elizabeth Pawleys Island, SC

I like that it is easy to work. It has worked with me when I accidentally hit it on the floor and they called me and thought maybe I had fallen. Its easy to wear and so far I don't dislike anything. They've always been able to help me every time.

2 years ago

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Margaret Columbia, SC

It does have to be charged and so I'm unprotected during that time, I usually put it on whenever I go to bed at night. My cat pushed the button and they did respond quickly and I was glad to be able to tell them I didn't need them.

2 years ago

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Patricia Tempe, AZ

I've got it set off accidentally a couple of times. I had a dog in my arms and the dog climbed on my chest but I accidentally push the button but you know that was not a problem I just told them it was an accident, I didn't need help.

2 years ago

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Linda Powell, WY

I like that it's small enough but still usable. I like the quick response when I do use contact them. They're pleasant, they're quick to respond and they're happy to work on anything that might not be perfect. I'm just so comforted and my family's comforted knowing that I have it and that it's so efficient.

2 years ago

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Anonymous Marietta, GA

I've been very pleased that it fits on the waist band of your pants and you can just drop the cord in that and then I don't ever take the cord off but it, I've been very very pleased with that. I feel very very secure having it and I keep it on me at all times except at night and at night I have it in my bed.

2 years ago

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Susan Midlothian, VA

I I love it. One time I accidentally threw my purse on the bed and didn't realize that set it off and they got with me right away it was really good. I really appreciate that so it made me feel safer. It has just really good server and I'm quite pleased.

2 years ago

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Anna Hopkins, SC

I like that if I have it on I know I can get someone if something happens. I got it for peace of mind. They called me several times and asked if I had any questions, explained how to set it up and they were very nice about it.

2 years ago

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Dorothy Bangor, PA

I like that my mother is able to press the button if there is an accident and there is no additional fee. Everyone has been very nice to her when she makes an error. I wasn’t originally happy because they told me one thing and there was something different I got. But now it is fine. I appreciate being told from the beginning there were options. My mother has Alzheimer’s so it is much easier for her to wear a wrist watch over a necklace. It takes about thirty to forty seconds to get a live agent. They’re always courteous and never make you feel bad if it is an accident.

2 years ago

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Anonymous Pahrump, NV

It's like any insurance you pay for. Whether you use it, it is always there. I have used it and I was pleased with the outcome. They sent a friend to help me. Fortunately I did not hurt myself. It was just a matter of getting me up. I appreciate the help. They were very prompt and accommodating. They did what they were supposed to.

2 years ago

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Margaret Washington, MI

I’ve only used it once since I got it and that god they were there. They were very polite and I love that they were able to get the ambulance here quickly. I was having chest pains and shortness of breath and I pushed the button and they answered right away and sent out an ambulance. They called me back two minutes after the ambulance.

2 years ago

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Carrie Browns Mills, NJ

Every time I have tried to use it, it is always reliable. I feel like I am not alone. It is light and easy to wear around my neck. You have to charge it every five days and sometimes I forget. It would be nice to have a record to know when it runs down.

2 years ago

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June Knoxville, TN

Medical Guardian answers immediately and are courteous and make sure everything is fine. They have been very kind. I have to plug it in every night though I am able to go five days without charging it. It gives me comfort knowing someone is on the other end of a call if I fall. They have been right on calling me back.

2 years ago

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L Port Ludlow, WA

I was impressed with the initial sales call. It wasn’t a hard spiel. It was informational. They were patient trying to describe it to me. It was very thorough. One time the staff contacted me because the device was not working and they wanted to make sure it was working. It was a good interaction. I feel relatively safe it.

2 years ago

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Philip Portola Valley, CA

If someone were to ask, I would recommend it highly. It’s a good service. Its not cheap but it is not inexpensive to hire people who know what they are doing. I like that I can talk to a person and that it works as advertised. We needed it. The response time is immediate and the answers and explanations are totally great. It is handled properly.

2 years ago

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Verified Customer

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Dorinda Danville, VA

Knowing my mother is safe is more than anything. It was to set up. She had a lot of issues keeping the watch on so they replaced the type she had. The customer service team is nice and prompt. They answered right away and answered any question I had.

2 years ago

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Susan Penton Panama City, FL

Very easy to wear. I like that it is convenient to push a button and get help right away. My husband has set off accidentally and they didn’t get upset with him when he said he was fine. He is very happy with it. I recommended them to my sister. It is worth everything you pay for.

2 years ago

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Mamie Canyon Lake, TX

One time I had to use it because there was water on my kitchen and I slipped and fell and I couldn’t get up. I had someone come and help me. It works fine. I am moving to an assisted living facility and I won’t need it there so I will cancel.

2 years ago

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Anonymous York, PA

Well worth paying for. They respond immediately. My wife feels very secure with it. She has tested it twice and both times the response was within a minute. She loves it. They were very caring and really wanted all the information to make sure she was okay.

2 years ago

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Rosa National City, CA

I’m very happy with service. It is for my mom. I have peace of mins she will get a response if she falls or needs anything. It is great how fast and well they respond. The fire department has had to come for her and I was on the phone with them. They were there right away.

2 years ago

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Julia Pensacola, FL

Everyone I’ve dealt with has been very polite if I have questions. It works and that makes me fee safe. I know someone will answer right away. I always wear mine because I live alone and I can walk around my neighborhood or the house without a problem.

2 years ago

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Tomasina Daphne, AL

This is a good product though the larger pendant was faulty. She has used it three times. One time the fire department came and took her to the hospital. It was effective. Customer service was really good about helping us set it up and getting us a new pendant.

2 years ago

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Pat Levittown, NY

If it goes off by accident, I am connected right away and they ask me if I need assistance. It went off my accident the other day and they verified I was okay and I was capable of asking them. Their response is rapid. I am willing to pay the price.

2 years ago

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Olive Phillips Heyburn, ID

I have accidently pushed the button & didn't know I did. The first time I was buy my phone & could answer. The second time I was in bed & couldn't hear the phone ring. They called my daughter & her husband came & checked on me. But they had called the police, too. I thought tat was unnecessary. & they could have given my daughter more time before calling the police.

2 years ago

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Nanette Los Angeles, CA

I'm very pleased and I think so far we've got a good thing going. Wonderful and very attentive, they called right back I've called them twice accidentally and they're all very polite and very nice and very comforting. I tested it shortly after we started getting Guardian so it's all been very good so far.

2 years ago

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Anonymous Blountsville, AL

I've been wearing the bracelet and it's cold weather with long sleeves so it's been difficult it will sometimes pull loose. I would rather have the watch that you can put on or either just pull over your hand. If I need, it of course I hope I don't need it, but if I do I can have help so that's reassuring.

2 years ago

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Janet York, PA

It's always there and ready for me. I never had to use it, but I test it once a month and it works fine. Everybody's been very kind and very friendly. One time I was completely in another room and none of the devices were near me and it went off and they have no idea why but it just did. They took care of it and reset it.

2 years ago

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Irene Catskill, NY

As long as the string that holds it together stays put its good. Sometimes it falls off and I can't believe it if I'm in the bathroom. It gets separated, I don't know how it does, but it does. I don't like the fact that it's battery operated and I have to wear it all the time.

2 years ago

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Skip Brooksville, FL

It's a peace of mind not only for me but for my daughter because I live by myself and it's available at anytime I need it. When we call and we ask for information we get it. I haven't had to use it but it's been explained to me how it works and everything so I'm happy with it.

2 years ago

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Barbara

Yeah 5 everything went smooth. I can't figure it out, sometimes it flashes sometimes it doesn't. I don't know if it's me or the device. I'm an old lady I don't know. I hate the flashing light I feel like a Christmas tree. I hate that I'm in public and people don't know what's flashing on me it's awful.

2 years ago

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Ron Butler, MO

I tested it and somebody reacted immediately so I appreciate that. I just like it. Trying to encourage others to get it. I have a friend that who really use it so I'm talking to her about it. Well I like it because it gives me you know security to know if I needed if my husband needed it or I needed it that I could use it.

2 years ago

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Mary Westphalia, MI

It was tested and the person who chatted with us was very kind and helpful. It seems to be easy to use, easy to charge. You don't have to be a certain distance from the receiver in order to be heard. It works anywhere because it's around your neck.

2 years ago

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Nancy Waukegan, IL

It's attractive looking and I like the way it flashes and I know for sure all the time that it's working. I can sleep with it and I can do house work with it and it's just not a problem. I hit it on accident and it was immediate response I was shocked how fast somebody came on the line.

2 years ago

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Anonymous Prospect, KY

The stupid watch band is a real joke. The button is in it and I think on three or four occasions, I have pushed the button in bed and they came on. I’ll be happy when they get a better watch band. The rest of the device is good. I don’t have any problems with customer service.

2 years ago

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Gloria Hudson, FL

I like that it is waterproof. I don’t like that it goes off easily. Still it gives me a lot of comfort knowing I have it. They are good at answering as soon as possible. The thing goes off and they are right there to find out if you are okay.

2 years ago

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Alma Madera, CA

I’d recommend them but not to buy because it is expensive. I like that it gives me family freedom. They are all worried about me and that I am going to have an episode when they are not here. I can press a button now. When I test they are there promptly. They should update their wrist band. It doesn’t stay on.

2 years ago

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Cynthia Depoe Bay, OR

Last time I tested it, I had to press the button three times before they answered. When I told them it was a test all they said was thank you for using Medical Guardian because it was machine. I wish I could talk to a real person. I am glad I have the service still. I live alone now that my husband passed away. My kids got it foe me. That was nice of them. The necklace part has come apart but I tied a knot to get it to stay together.

2 years ago

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Michael

It is portable and I like that. It is easy to use and to charge. I dropped it once and it worked very well. It came through in about ten seconds and I was able to cancel the call. I wish it did hold a longer charge. It only lasts a couple of days. It is also a little bit expensive.

2 years ago

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Donna Center Barnstead, NH

Every time I've called in to check in or with questions or problems, they have been very courteous and quick to answer the phone. My questions are answered right away without having to transfer me to someone else. The device is easy to use. I don't like that the number comes through as restricted it when they are trying to reach me in an emergency.

2 years ago

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Jane Goshen, IN

There is nothing to dislike. It is convenient and user friendly. We enjoy it. They are very efficient giving instructions and provide comfort and care. We are getting the services requested. We are satisfied with how they have answered questions.

2 years ago

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William Saint Augustine, FL

It's always on. It doesn't come off very easy. There have been a couple of times I was concerned that the ambulance was going to show up but I was able to get to the device to quit. It is a good device. I like it. Customer service always answers the phone and are very responsive. I am happy with it.

2 years ago

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sonjya boswell Duluth, GA

I am 90 years old disabled adn suddenlly without in my building due to Comcast phones TV were out but MG took car of all... and I felt safe again... computers went doen ther was no one to help I called MG and they were fgreat and ablut 20 minutes after comcast came on MG called th

3 years ago

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Helen Orlando, FL

Now that I have medical guardian I feel very comfortable. I live alone so it is perfect for me. the device is wonderful. I really appreciate it. I've seen other devices but this is about 10 dollars a month cheaper so I am pleased with that. I have recommended them to friends of mine.

3 years ago

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Garnet New Martinsville, WV

Everything they have sent me has been great. I like that there is a necklace and bracelet. The only thing I don't like is the volume. My mother has a hard time hearing it if she is in another room. The button also sticks up a little bit, she has bumped it a couple of times. The price is reasonable for the year. They are nice and great.

3 years ago

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Courtland Newport News, VA

The wrist connection is trustworthy. When I dropped the remote on the floor, I got a call immediately and a nice female voice came on and asked if I am alright. It is excellent. I have shown it to a lot of people and they have been impressed with it.

3 years ago

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Amanda Denham Springs, LA

It's been great. I don't have any complaints. I have high confidence in it. I've tested it a few times they always answer and make sure I was okay. Also they're so kind and considerate. It makes me feel more secure. I fall a lot. It doesn't always register when I am on the chair.

3 years ago

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Alice Hilton Head Island, SC

Easy to use and I only have to charge it every four or five days. Customer service is very responsive to my questions. They took the time to explain everything to me. I like the feature of the lock box. It is expensive but I am happy with the product.

3 years ago

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Frank Canton, GA

Within the first couple of weeks of having medical guardian, I fell on my porch and the fall detection device worked. The sound quality is better than what I had before. Before I could barely hear the people on the other end. I like that this one had a much longer battery life.

3 years ago