Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Jane Johnson City, TN

The device makes me feel safe because it is right there at my finger tips. I like the safety features. I am pleased with their service. They are very prompt and very courteous and all around helpful. It is really comforting to have.

4 years ago

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Verified Customer

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Sandra Louisville, KY

When I do things outside or I go somewhere I have more confidence getting someone if I need help. It is convenient security. When I bump it accidentally, they called me right back to ask if something was wrong. They are always courteous. I am satisfied.

4 years ago

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Verified Customer

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Dorothy Florence, AL

Thankfully I haven't had to use it for an emergency but I feel secure in my two story house. I am 85 years old. Whenever I accidentally push the button, someone calls to check on me. I feel good wearing it around my neck. I stick it under my shirt.

4 years ago

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Verified Customer

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Walter Stamford, CT

We're very happy with medical guardian. We haven't had any problems with it. It is very easy to use. The only time we needed to use it, we got a response. They called my daughter, who is the backup number and she called and we told her we were okay.

4 years ago

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Verified Customer

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Nancy Wilsonville, OR

I am completely satisfied. I haven't had any problems. It doesn't get set off accidentally ever. Once I bumped it and it went off and I told them I was okay. It stays charged all days. I like that it never seems to lose its power.

4 years ago

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Verified Customer

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June Greenfield, MA

I like that I get an instant response when the button is pushed. Someone responds within seconds. It is very heavy to wear around the neck and I have accidentally set it off by leaning on it when it is around my neck. Someone comes on immediately. They ask if you need someone sent out. I would recommend Guardian to other people.

4 years ago

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Verified Customer

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Janice King Phoenix, AZ

Like the size of it. There is always some one there if help is needed both home and outside of your home. I recently traveled out of state and I put my daughter as a contact while I was there. When I came home I took her off. I love my Medica

4 years ago

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Verified Customer

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James Carter Sr

They have excellent response time and customer service. When I talk to the young lady on the other day after I had accidentally pressed my alert button while lying on the floor, she responded back to me quickly and I could hear the

4 years ago

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Verified Customer

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Pat Worthington, MN

Very pleased with Medical Guardian. I like the security. I can get help immediately if I need it. I have fallen suffered a concussion and it can be very disturbing to your normal life. It is the best on the market. I like having a lock box on my door for emergency personnel.

4 years ago

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Verified Customer

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Anna Ozgencil Elkton, MD

When I first got my Guardian Mini I went to a hotel and had a false alarm. My message said: no signal call did not go through. My 3 contacts were called with only a 800 tel number as identification. Not the company name. 2 contacts did not take the call at 5.45 am. So I would recommend the Medical Guardian name will be displayed when contacts are called. 1 contact was able to call and report the false alarm.

4 years ago

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Verified Customer

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Gene Jet, OK

They get back to you ASAP. When you press the button, there's somebody actually there right on the line. They are always courteous, nice, cheerful, and happy, even when I press the button by accident. I've tried other companies and they're hardly ever ready to help you. Medical Guardian has the lowest rates too, which is nice.

4 years ago

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Verified Customer

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Phyllis Gonzales, LA

When I first got the device, twice I accidentally set it off when I didn’t need it and I was attended to immediately Medical Guardian. It proves to me I am very safe. I am a widow who lives in part of town with no family and I feel at least eighty percent secure. I really appreciate the security it gives me.

4 years ago

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Verified Customer

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Linda Spring Hill, FL

I don’t like the black cord. It is too unattractive for a woman. For a man maybe it is fine but I think they could have done a better job. I got rid of the cord. That is a minor thing. The people who work for them are very friendly.

4 years ago

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Verified Customer

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Lee Wabash, IN

I would not hesitate at all on ordering one for my wife or encouraging my friend to get one. They work very well. It is small and I like the GPS factor. The people are very accommodating and understand that I am older person and are very patient with me.

4 years ago

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Verified Customer

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Roswitha Rockville, MD

Medical Guardian provides me security. I am surprised it doesn’t bather me when I wear it all day. I am pleased and surprised with the little voice that answered. It gives me confidence. They are very prompt in answering. They are also very polite and even though I have hearing problems, I could hear every work said.

4 years ago

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Verified Customer

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Anonymous Delray Beach, FL

What is dislike is that the watch gave me a rash. I saw the dermatologist twice. I like that I have safety in the house. If I experience a problem, I will have emergency personnel in my home quickly. The testing process is very straightforward. The respond very promptly. Customer service is well trained and courteous.

4 years ago

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Verified Customer

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Carol Sharps Chapel, TN

Not too heavy to wear around the neck because it is compact. When I accidentally hit the call button, they called pretty dog gone fast. They were very nice about it when I explained it was an accident. I will continue to use it.

4 years ago

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Verified Customer

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Jacquelyn Sulphur Springs, TX

It is extremely easy to use for my 89 years old mother. I like that she can’t take off the bracelet off and loose it. It stays on her. I think it is waterproof so she can wear it all the time. It has worked perfectly when we test it. The response time is quick.

4 years ago

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Verified Customer

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Ina Tanner Jackson, TN

When I call in to test, monthly, they are always there and operating well. They do not let me leave until they have established that I am not in danger. I also like it because I can take it in the shower and it works perfectly!

4 years ago

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Verified Customer

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Jessie F Deyoe Tucson, AZ

All my dealings with them have been helpful and affordable. I have hit the button by mistake and had immediate response. I feel safe with it, no matter where I travel. You have the communication around your neck, not on a table or somewhere.

4 years ago

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Verified Customer

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Lucyene Morristown, NJ

I purchased this for my aunt who lives a thousand miles away. It gives me security knowing she has help if she needs it since she's had a major illness during her life that's thrown her for a loop. We tested it a couple of weeks back to make sure it worked and the response time was very quick. They were familiar with who she was when they called to check on her and I was very pleased with that.

4 years ago

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Verified Customer

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Anonymous Lynnwood, WA

I like the fact that I get peace of mind knowing that my dad can be anywhere at home or out and that he can contact someone if he needs help. We tested it once to make sure it works and it did. They were really quick to answer.

4 years ago

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Verified Customer

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Ella Happy, TX

I don't like the apparatus that goes around your neck because it causes me to make false alarms by leaning up against a cabinet or something. I've tested the device before and they always answer promptly to see if I need anything.

4 years ago

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Verified Customer

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Karen Linden, MI

I like that the device is close to me and I can use it easily. I wish there were a smaller kind though, because the necklace is clumsy around my neck. I tested it when I received the device and I accidentally pressed it twice and they called right away.

4 years ago

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Verified Customer

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Ralph Caney, KS

I am trying to carry it everyday. I am satisfied with the device and service. When I have accidentally set it off, there was an agent on the line to check on me immediately. They are very polite and nice. I am satisfied with the coverage. I like in a pretty sizable house alone.

4 years ago

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Verified Customer

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Ymelda Cary, NC

As a person with severe rheumatoid arthritis, I know I don’t have to worry about getting help. It is convenient wearing it on my neck. The service is excellent. When I call, they walk me through what I need to know. The person was very patient.

4 years ago

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Verified Customer

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Larry Las Vegas, NV

It works just fine. I have actually had to use it for an emergency once and the emergency people showed up and it worked out really well for me. I find medical guardian’s staff to be cooperative and helpful. They answer immediately.

4 years ago

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Verified Customer

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Susan Brookhaven, MS

Knowing that my mom is not alone. It is security knowing she has medical guardian. She has already used it once and it was extremely helpful. She fell in the yard and I was unable to answer the call and the police officers shower up within ten minutes. They are extremely courteous and helpful.

4 years ago

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Verified Customer

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Berit Fresh Meadows, NY

Customer service is responsive. They are super friendly and knowledgeable and quick to resolve your issues. I tested the device when I received it and at first it didn’t work so customer service contacted me right away and we resolved the issue and retested it and now it is working.

4 years ago

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Verified Customer

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Carolyn Angie, LA

One morning I accidentally hit the button when I was asleep and the called to check on me and called me person on my list and were ready to send an ambulance but we intercepted it because I did not need. It is very punctual. I feel good about it.

4 years ago

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Verified Customer

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Iona Nederland, TX

Medical guardian is a good thing to have. You feel like you are protected if something happens. When my husband fell, they had an ambulance there and the fire department came. It doesn’t take long for them to get to you. It has been a while since he passed away but I am still on it.

4 years ago

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Verified Customer

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Elien Green Bay, WI

Well I haven't had that long but I haven't had the need to use it but I do wear it when I go out and if nobody's in the house with me I wear it. They test it once a month and now I like the comfort of knowing that I have that with me when I'm alone.

4 years ago

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Verified Customer

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Clovanne Greenwood, IN

It is with me wherever I go. It is a comfort knowing that it is always there. I have tested it accidentally by applying pressure to the button accidentally. Somebody is always quick to respond wanting to make sure I am alright. They are polite and I am glad to know they are there if I need them.

4 years ago

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Verified Customer

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Anonymous Sharpsburg, GA

When I was researching to see what I wanted to purchase the gentleman I spoke with was extremely nice and when I was setting it up I spoke with a young lady and she was very nice. The people I've spoken with have been very friendly, nice and knowledgeable.

4 years ago

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Verified Customer

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Jane And Earl Tallahassee, FL

The medical alert device is like having a little bit of freedom since they have that medical guardian in their house they would notify me that If there was a fall or even a false alarm and I live next door so I can run over and check on them to make sure there's nothing wrong.

4 years ago

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Verified Customer

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Carol Pittsburgh, PA

I like that if I fall and become unconscious it goes off and they are aware of my situation. Customer service was very patient and kind when I had a couple of questions. I am a little uncomfortable with the fact that it has a magnet closure, so I replaced the chain.

4 years ago

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Verified Customer

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Mary Laplace, LA

I would highly recommend Medical Guardian over other products or companies. Everything was delivered as advertised. I like how simple the process was. We ordered it for my mom and it was important that it wasn’t complicated. We like that it calls immediately if you fall the most. We find them really helpful.

4 years ago

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Verified Customer

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Barbara Bell Seminole, FL

It works. Mom pushed the button last week because she wondered what would happen (she'd only had it a month, and the need confused her). She was outside so didn't respond. Appropriate phone were made and the EMTs showed up to her surprise, but now we know the system works.

4 years ago

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Verified Customer

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Carla Keaner Saginaw, MI

Their response time, when you contact them, is very fast. Other companies, when you push the button for help, takes a very long time until they answer the call button. I am a former Caregiver and have experienced with many of my clients.

4 years ago

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Verified Customer

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Marilyn Jansonius Phillipsburg, KS

I've only been with them a few months and have accidentally activated the watch 3 times. The people I spoke with were courteous and kind. I do appreciate that since I'm a bit clumsy in my old age and felt terrible about bothering them.

4 years ago

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Dianne Congdon Fort Lauderdale, FL

Well it was easy to sign up and activate the account device. We have used it once which was an accident yet good practice for the real deal. I have recommended it to others. Also had great help when I moved my husband into Hospice Care with an agent who guided me on your protocols.

4 years ago

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Verified Customer

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K. Parker Jacksonville, FL

I am a senior citizen and live by myself. On occasions I have needed medical help..Recently I fell and couldn't get up..Just pressed my alert button and instantly I had a response and I had help on the way..the fire dept came and was able to come in and helped me up..it all worked like a charm

4 years ago

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Verified Customer

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Gloria Robinson Las Vegas, NV

Fortunately, I have not had the opportunity to use the service but one day I accidently pushed the necklace up against my washing and someone came on immediately and asked me if I was alright. Also, I love the necklace that they offer. It is small and no one can tell you are wearing it.

4 years ago

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Verified Customer

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Dorothy Gilbertsville, PA

Well I just got a few months ago and so far, thank goodness, I've had no emergencies. They respond very quickly because I pressed the button accidentally and they're right there and they are very respectful and and they seem very nice when they call, so I appreciate having it in case I do have an accident.

4 years ago

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Verified Customer

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Sharon Lincoln, RI

It's very important for me, it gives me security. Well I feel more secure in the fact that someone would be able to know where I am because I have a problem of fainting. Uh it's been tested once because I bumped it against something and they answered me directly within a few seconds and that's the only time it's ever been used.

4 years ago

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Arvene Dunn Loring, VA

My wife fell last Thursday and she had to be hospitalized but she only had two sprained ankles and the device didn't record it. I would say the device is generally pretty good but the fact that it didn't go off when my wife fell is disturbing. I have dropped it twice and it immediately came on and asked if this was an emergency or if not to press the button so I pressed the button.

4 years ago

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Linda Tuckerton, NJ

Well it makes me feel safe now that I'm home alone and the problem is I have the wrist watch one and it bruises my arm so I wear the other parts of it, the necklace and set. I fell and couldn't get up and I had to use the device and my first two people to call were working so the next thing I knew I had the police in the house of the emergency squad in the house.

4 years ago

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John Bridgeton, MO

Customer service is fairly good, but we have been having some problems with the device where it doesn't seem to be working well for my father. We tested it a couple of times and once it didn't work and once it did. My father just had an incident where apparently it was triggered unintentionally and it made the paramedics show up, which was unnecessary for him at the time. Their customer service has been very responsive, they provide the information that they have, and they're easy to get ahold of on the phone.

4 years ago

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Verified Customer

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Fran Narberth, PA

The best parts about Medical Guardian are that it's good anywhere in the United States, they answer immediately, and it's waterproof. I tested it twice, they answered immediately and they know who I was and asked if I needed help--it was fine. It's a little bit on the expensive side.

4 years ago

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Verified Customer

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Yvonne Yuma, AZ

Well I like the fact that its totally accessible wherever she is and that's something that she wanted to review with the Medical Guardian in the first place, because our previous one was just local coverage. Earlier this month we had to call through 911 and it works fine. Everything I expected. It has been very satisfactory for us.

4 years ago