Name: Medical Guardian
Rating: 4.1

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Anonymous

When I hit the button, they responded within 2 minutes. I dislike the fact that I cannot - because of my own dexterity- I cannot use the wrist band. And then the neck pendant, I can't adjust the string to get it higher so that I don't run the risk of hitting it accidentally.

2 years ago Edited January 10, 2024

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Linda Starrucca, PA

They're very responsive. Everything is satisfactory.

2 years ago

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Libby McElduff Mount Pleasant, SC

They notified my people when battery was low .

2 years ago

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Nikee Tsamas New York, NY

Charge doesn't last long enough and there is no warning that it's low!

2 years ago

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Jeff Mountain Top, PA

Hard for old person to hear device. All should be on the watch.

2 years ago

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Anonymous Eva, AL

I don't like the fact that you have to recharge it so often.

2 years ago

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Barbara Tandy Waco, TX

No customer service on Sunday. System turned off by mistake and nobody to help

2 years ago

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Brenda North Falmouth, MA

Works well, but neck band need better clasp

2 years ago

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Fred Houston, TX

I don't like that there is a flashing light all the time. It bothered me.

2 years ago

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John

I like the convenience and that it's small. I test it once a week.

2 years ago

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Alice Port Charlotte, FL

I like that it can go a long time without charging it.

2 years ago

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Audrey Pueblo, CO

I like the security of it. I would recommend it to a friend.

2 years ago

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Kent Brasher Summerville, SC

Mini guardian lights are an irritant; cell signal often very low

2 years ago

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Bret and Deanna Allard Cody, WY

Maintained good contact with me during the sign-up process.

2 years ago

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Billy Holiman Athens, TX

Test contact is always there. Had no emergency contacts.

2 years ago

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Shirley Hass Waukee, IA

Having trouble being heard when I answer & I'm only in the next room.

2 years ago

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Ashley Hackworth Lawton, OK

My watch still doesn't work and I was told I would receive a callback and still haven't, it's been three days.

2 years ago

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Dennis Springfield, OH

I like being able to summon for help from medical guardian

2 years ago

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Anonymous Brewton, AL

I have no complaints. I haven't had to use it. Its fine

2 years ago

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TERRY BOGGESS

Customer service has been wonderful when our parents call

2 years ago

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Maxine chancey

The device I wear is very sensitive and responds well.

2 years ago

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Rich Zapel

Great service. Took two tries to get the right device.

2 years ago

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Kristen Miller North Hampton, NH

My mom has trouble hearing the response member when we have tested the unit

2 years ago

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Monte Tempe, AZ

It goes off too easy. It's always going on by mistake. They answer right away.

2 years ago

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Margaret Saint Louis, MO

The time we tried to use the unit, it did not work. Customer service is good and they are sending us a new one.

2 years ago

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Betty Yadao North Highlands, CA

Cheaper than Life Alert and No contracts

2 years ago

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Mark c Yanz Muskogee, OK

Could not read higher as I have not used it

2 years ago

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ShirleyAnnHowell Princeton, NC

No real issues experienced. Only negative is volume is low.

2 years ago

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Joanne Oneill Austin, TX

I just checked my device and it took 15 tries to connect with a person.

2 years ago

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Valerie Lang Waldin Averill Park, NY

Responsive - immediately - great equipment

2 years ago

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Don Wichita, KS

So far I am satisfied as it works but the wrist band keeps coming off my wrist.

2 years ago

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DARIN ROBERT

WOULD LIKE SENDING DEVICE THAT DOES NOT NEED TO BE CHARGED EVERY 4 DAYS

2 years ago

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Mariana Luther

Convenient to use, but lacking knowledge of when to use it

2 years ago

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Karen L Edwards Rock Hill, SC

Alarm is not as I understood it would be related to sensitivity.

2 years ago

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Lindi Caywood Fort Mill, SC

The chord is still broken and extremely uncomfortable.

2 years ago

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Susan

They were prompt knew what to do each time we used it.

2 years ago

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Brooks Joslin West Hartford, CT

Have not neede to call but feel the support available

2 years ago

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Billie Deen Jones Mc Kinney, TX

The person responded professional and quickly.

3 years ago

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Ellen Boca Raton, FL

Frequent need for pendant charging. Blinking pendant which shows through blouses and shirts

3 years ago

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Barbara Warner Bangor, ME

Thw battery life of the unit could be better

3 years ago

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Barbara Stacey Vanceboro, ME

The lock box that came with the alert doesn't open and can't get anyone to help other a replacement

3 years ago

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Deanna O‚ÄôHara Pierce City, MO

My father, Ralph, recently fell and Medical Guardian was not alerted.

3 years ago

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Dana Houghton Lake, MI

I have I have not used it yet, but its a comfort that it's there if I needed.

3 years ago

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Maryella "Micki" Fox Terre Haute, IN

They have not reached out to see why I have not made a monthly test

3 years ago

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DUY NGUYEN Corona, CA

Good customer service and ease of purchase

3 years ago

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Kenneth Bush Athens, AL

excellent service,price is a little high

3 years ago

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Marilyn Roysden Buda, TX

Wish I didn't have to recharge each night

3 years ago

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Dennis Missouri City, TX

The device is convenient but I do dislike the battery.

3 years ago

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Julie Lorraine

Father-in-law passed away 6 months ago, I tried to cancel the service because an auto payment for the full amount came out of my account. They refused to cancel my service by calling in. They said I have to sign a form but it takes 48hrs to get the form to my email. Doing business with them is not easy. They should have set the cancellation expectation up front.

3 years ago Edited January 10, 2024

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Dorothy Ellen Rasmussen Ulster, PA

The red light has come on by itself three different times.

3 years ago