Name: Medical Guardian
Rating: 4.1

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Kathy Parsons Mesa, AZ

The worst!!, Tried for over 30 minutes to get it go work. Wouldn't work. Was advised that I would need "Tech Support". I returned the device, knowing that the litmus test for it working correctly could possibly cost my mother her life. Went to another company, similar device, plugged right in and it worked fine right away.

8 years ago

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Ken hoffman Youngstown, OH

So far it has been great...haven' had any medical emergencies to fully test it but I'm sure it will be ok.

8 years ago

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Joanne Massie Greensboro, NC

Service and product excellent. Representative provided guidance and information to make choice which suited me.

8 years ago

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Tiffany Zappulla Teaneck, NJ

Product was shipped quickly. The customer service rep I spoke with via chat was very helpful, but he was a little pushy.

8 years ago

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Virginia Saiger Tavernier, FL

2 day shipping took three days..Had to cancel a plan. Unit was registered to a different person and address. Guide printing on charts so small can't be read. No wristband as promised.

8 years ago

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Mary Nielson San Diego, CA

Excellent product - purchased for our 94 year old dad. He has felt secure wearing it. Phone support has been excellent!!!

8 years ago

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Iris Martin Ventura, CA

Product performing as promised. Easy to wear. Future designs smaller, and less obvious blinking lights when worn should be goals to work toward!

8 years ago

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sroeser East Bridgewater, MA

Medical Guardian was prompt in responding to my inquiry, answered my questions fully and was patient when I was setting up/testing the base.

8 years ago

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Janice Glover Dundalk, MD

The battery only last for 4 hours. I work and I'm gone from the house from 4 A.M. until 2:30 P.M. so it doesn't help me that much. I use it around the house.

8 years ago

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Sharon Mckee Findlay, OH

Got medical alert today. 100% satisfied. Caring courteous term I talked to. Am sure I will continue to be happy!!

8 years ago

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David Shevel Aliso Viejo, CA

I ordered the equipment and commencement of service on February 15. To date (February 24) there has been no sign of the equipment at all. I hope this is not indicative of the service which you provide in cases of emergency

8 years ago

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Teri Lockwood Alamogordo, NM

So far service has been good. I thought that I was supposed to get the lock box with the order? Guess not. Just don't like being told one thing and getting something different. Will go thru the contract and then cancel.

8 years ago

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edwn garbutt Hyannis, MA

Used device once to call ambulance when my wife fell. Worked very well and gives one a feeling of security having it available. Sincerely,E. Garbutt

8 years ago

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Rosalie Flushing, NY

Your customer service is wonderful kind and caring and have lots of patience. Jim made the set up real easy for me.

8 years ago

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Rosalinda Maxwell Florissant, MO

the representative was helpful n helping me set up and test my system I feel much safer living alone

8 years ago

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Daniel Zeigler Taylor, MI

Very professional and helpful. Not pushy. sold what was needed. Only glitch was CC expiration was taken down wrong. Would recommend!

8 years ago

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L. Hewitt Mountlake Terrace, WA

I placed my order with Ed B (can't remember his name). After I had hung up I realized I had given him the wrong credit card. I had wanted to use another card, so I called back and was told he was stepped away. I left a message but never heard from him. The term "Service after the sale" springs to mind.

9 years ago

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Mary Auburn, CA

I would rate my experience as very good. The rep was able to answer all my questions and I look forward to receiving the unit.

9 years ago

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Faye duckworth Northville, MI

I liked the man who talked to me. He was very knowledgeable, and answered all my questions. He was very patient; I liked that a lot.

9 years ago

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KATHLEEN MACK Randolph, NJ

Very courteous and prompt responses to our telephone calls. seemed knowledgeable in explaining the different safety features.

9 years ago

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Maxine

I ordered the Medical Guardian for my 92 yr mom. The original person on the phone was very helpful on the two times we talked and placed the order. My credit card was charged for a three-month period and a FedEx label was created on August 13, 2015. It is now September 6th and there has been no delivery or notice of delays or problems.

9 years ago Edited September 14, 2021

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Edie Decker Sacramento, CA

George was very professional, kind, friendly, explained information well, helpful, and had a good sense of humor.

9 years ago Edited September 14, 2021

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Dolores rodriguez Linden, NJ

Jeff was Very professional explaining in details all the services and was very patience answering my MANY questions.

9 years ago

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Dan Dillard Drexel Hill, PA

Exceptional experience so far. I am awaiting the arrival of the equipment but the process to place an order over the phone was just awesome!

9 years ago

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Karolyn Tibbits Vallejo, CA

Very pleased how my questions were answered and the services which are offered. It was a quick and satisfying process to place my order/

9 years ago

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Dominic Romano TX

Was given an amount for 1 year of service which I agreed to in advanced. Have been charged an extra $329.45 which I have yet to get refunded. At this point I am considering sending the equipment back as soon as it is received.

9 years ago Edited September 14, 2021

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Robert Max Summit, NJ

My contact, Mike Rosenberg, was very helpful, explained the service and equipment clearly and made me comfortable in the transaction. Robert Max

9 years ago

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Vivian Green Anderson, SC

The gentleman was kind, considerate, informative and courteous. He was not pushy like so many. Good representation. Vivian

9 years ago

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joyce thompson Braddock, PA

Just received unit yesterday. Charge should be complete now. Will feel so much safer when I'm out of the house on my own.

9 years ago

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David Kamin Lake Worth, FL

Salesman was able to answer all my question very well. All options were given and he appeared sincere in helping choose the best fit for my family.

9 years ago

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Roger Putnam Sun City, AZ

great experience. it is my hope to never have to use your service but if I do I am sure it will be the best.

9 years ago

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VIRGINIA bRADLEY Huntsville, AL

Everyone I spoke with at Medical Guardian was helpful and courteous. After receiving and wearing it I will rate it further.

9 years ago

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Thirza Perrell Woodleaf, NC

We were called within 10 mins. of our online inquiry. All my questions were answered and there was no pressure to make a commitment right then.

9 years ago

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Darlene Jones Auburn, WA

Lenny was great and very helpful. I'm not happy though that my equipment still has not been sent to me. And no further word about when it will be. I was supposed to get an email about when it was shipped. I didn't mind that the email said it would be up to two weeks but as it has not even been shipped yet that really leaves me hanging.

9 years ago

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Harvey Gurien Albany, NY

I'm giving you people an average rating because I haven't received the products yet. I don't know why it should take this long to ship from Phila. to Albany, N.Y. (ordered on 7/3)

9 years ago

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Sarah Independence, MO

Michael was very helpful answering my questions and explaining the difference in the options I was asking about

9 years ago

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Mary Gault Prescott, MI

I think that since your clients are usually elderly and alone it would be helpful to send printed instructions that duplicate what is given verbally in the activation process.

9 years ago

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Judy Doster Cumberland, WI

Once we got together on the phone.(we played phone tag about 4 times before we connected). Things went great and we made my order!

9 years ago

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Faye M Enos Kenosha, WI

"Hold" time on phone was quite long (almost 40 minutes) before reaching a "live" representative so I could activate my unit.

9 years ago

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Janet Eads Columbus, IN

Ed was my rep. He was polite and knew alot about the product. I enjoyed doing business with him. Thanks Ed for helping me and being so patient.

9 years ago

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patricia ramundo Albany, NY

avant jones was AWESOME. He explained the whole plan very plain and informative. It was a very pleasant conversation.

9 years ago

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Bob Nielsen Elk Grove Village, IL

Questions were answered in an expert fashion and all terms and conditions of the purchase were explained completely.

9 years ago

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Joan Pratt Englewood, FL

Avant Jones is my contact and explained how the system worked , I liked the mobile unit and the GPS so they know where I am if and when I need help.

9 years ago

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ruth ann webb Pearson, GA

I am actually a bit disappointed. I was told that this would ship out on Monday 3-9 and it wasn't even shipped as of Wednesday the 10th. Jason said he would ship it 2 day air as I did not want my mother left alone, but now it looks like she will be alone without it as I still don't have email confirmation with tracking number and it is Friday.

9 years ago

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Bernice Rich Creek, VA

Even though my original device quit working shortly after I received it, it was replaced in a very timely manner!!

9 years ago

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Joann Keltz Reading, PA

No pressure to sign up answered questions prompt delivery of equipment prompt reply when alarm was sent while installing equipment

9 years ago

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Donna Cross Gardnerville, NV

Well, I am not impressed. My pkg did not arrive until after this email. No problem, but I have tried the testing and was told to call customer support. I waited to listened to your recording 12 times before giving up. Can someone please call so I can get this thing going?? Donna Cross

9 years ago

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Jo Normal, IL

equipment failed when I had first emergency. Returned it for a replacement and they never send a replacement. So I told them to refund my money. The people lied to me 3 times about shipping the replacement and it never was shipped. Cant put my life in their hands!

9 years ago

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William McCarthy Ankeny, IA

Set-up procedures were well written and easy to follow. Customer support was able to help me reset lockbox code. All test went well.

9 years ago

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ROBERT V DURKEE Houston, TX

I was most impressed buy the customer service they were not pushy and not trying to talk me in to something that I did not need or want

9 years ago