Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Julie Lorraine

Father-in-law passed away 6 months ago, I tried to cancel the service because an auto payment for the full amount came out of my account. They refused to cancel my service by calling in. They said I have to sign a form but it takes 48hrs to get the form to my email. Doing business with them is not easy. They should have set the cancellation expectation up front.

3 years ago Edited January 10, 2024

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Dorothy Ellen Rasmussen Ulster, PA

The red light has come on by itself three different times.

3 years ago

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fran kocher Stormville, NY

because when I tried to speak to one of your representatives on the phone I could not speak with anyone

3 years ago

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Bruna Massari Roseville, CA

Great customer service . Very knowledgeable

3 years ago

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Lillian Stungis Carbondale, PA

Because when we did our test calls, it took them a long time to answer.

3 years ago

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Jen Rossell Blossburg, PA

Peace of mind and dependable. Always on and alert.

3 years ago

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Charlie Andrews Inverness, FL

I would prefer something much more attractive.

3 years ago

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Charlotte Kerr Columbia, MO

Whenever I test the fob someone answers right away

3 years ago

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Larry K Orange Beach, AL

Customer Service is poor, very misleading payment terms, difficult to speak with anyone who is knowledgable

3 years ago

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Francesca Gervasi Trenton, NJ

I made a call concerning my plan and no one has bothered to call me back.

3 years ago

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Shanon Sanders Clarkston, MI

Was told repeatedly that the charge would last five days and it has to be charged daily

3 years ago

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Sue schroeder Nellysford, VA

It's rather heavy and cumbersome..wish you made a wrist item.

3 years ago

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Anonymous New York, NY

Having the device makes me worry less about what might happen.

3 years ago

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Dude Metuchen, NJ

The necklace keeps coming undone. Had to order anther and pay for it.

3 years ago

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Ida Williams Victoria, TX

It is broken. No light up. When used, I can't be heard. It's been reported with no response. Need a replacement

3 years ago

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Marsh Green Atlanta, GA

Have not had to use the service but when we tested the unit it took a while to contact someone

3 years ago

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Jim Schmidt Baxter, MN

Device has lights, too bright at night time

3 years ago

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Jeanne Helmers Spring City, PA

Device larger than expected, flashing blue light undesirable

3 years ago

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Belva Cooper Bradenton, FL

Have no problems, have not had to use it

3 years ago

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Nancy Tostado San Antonio, TX

Customer service and interaction is good overall..

3 years ago

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Barbara Westfall Bartlesville, OK

Seems to work well. Haven't had an emergency yet.

3 years ago

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Jean Forbush Bucklin, KS

I love that it is so mobile and works off cell service

3 years ago

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Margaret Schwarz Astoria, NY

unfortunately our first device needed to be replaced within a month

3 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out. We are sorry you found your experience to be less than satisfactory. We appreciate you choosing us to help maintain your peace of mind with our medical alert services, and if there is anything else we can do to earn your 5-start satisfaction then please let us know. Thanks again for your review, and your feedback. Have a great day!

Mar. 26th, 2021

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Norm and Mueller Fairfax, VA

I’m not sure the fall protection works in every case

3 years ago

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Joseph Romeo Bushkill, PA

professional and service and easy online

3 years ago

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Mireya Rojas Cocoa, FL

Very professionals when you call them for any question.

3 years ago

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Rugena Holland Patent, NY

I like the fact that I feel safe when I'm wearing it.

3 years ago

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Anonymous Lake Park, IA

The device is too heavy around my neck so I don’t wear it very much.

3 years ago

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Joyce Jefferson, MD

The testing has always been fine. They are always there.

3 years ago

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Aija Freiman-Avots Port Hueneme, CA

Hard to press the battery check button. Takes many tries for it to respond.

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry you found your experience to be less than satisfactory! If you'd like to discuss alternative products that would be better suited to your needs then please reach out to us at 1-800-313-1191. Thanks again for the review, and have a great day!

Mar. 1st, 2021

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Paul Sandwich, IL

They are very reliable and do a good job

3 years ago

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Conni Scherff Manhattan, KS

The necklace is to long for a short person and it gets in the way when working in house.

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry you found your experience to be less than satisfactory! If you'd like to discuss alternative products that would be better suited to your needs then please reach out to us at 1-800-313-1191. Thanks again for the review, and have a great day!

Mar. 1st, 2021

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sharon Keedysville, MD

Should have a longer battery charge life.

3 years ago

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Lois McAfee Macomb, MI

slow to answer 2 times, People very friendly and helpful.

3 years ago

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charles tuson Orlando, FL

company slow to respond to pushing button

3 years ago

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Jo Ann Garrison Wichita, KS

Cost Tried to return it they refused it,said wrong address. Now I have a $600 product that I will not activate.

3 years ago

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Robert Beal

From equipment to monitoring to customer service at least the are consistent horrible and life threatening

3 years ago

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Richard

need to recharge it way to often, spend mo time charging it than using it. that's not good.

3 years ago

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Karen Munro

because it is easy, accurate,portable, and gives me peace

3 years ago

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Joan

Helpful. Friendly. Answers all questions.

3 years ago

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Sandra Day

I had some difficulty setting it up, but I got it done.

3 years ago

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Donna Rae Young

Couldn't get a signal. They wouldn't answer their phones when I called. Had trouble getting some of my money back.

3 years ago

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Manuel Nieto

Good response. Got it for my elderly sis

3 years ago

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Fred M.

Product meets expectations, price is a little high.

3 years ago

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Dotty

The unit it simple. I feel safe with it. So far so good.

3 years ago

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gail denise

seems very responsive! broke my leg and have not been home for six weeks, so my review is short time!

4 years ago

Reply from Medical Guardian

Greetings Gail and thank you for your review. We are sorry to hear about your incident and hope that you are doing better! If there is anything we can do to earn your 5-star satisfaction please let us know, and once again we hope you get better soon. Thanks again for the review and have a great day.

Nov. 6th, 2020

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Susie Gigi Stein

Great product and fabulous customer service

4 years ago

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pearl nickles

when my contract is over I will purchase an apple watch which will give me more coverage without a monthly charge

4 years ago

Reply from Medical Guardian

Greetings Pearl and thank you so much for the review! We are sorry to hear you'd like to switch services! Please keep in mind, an Apple Watch dials directly to 911 instead of our service which puts you in contact with someone quickly who is able to connect you to anyone in your care circle or specific emergency services. We also do not have contracts! If you'd like to learn more about the difference between our service and our competitors then please give us a call at 1-800-313-1191. Thank you again for the review and have a wonderful day!

Nov. 6th, 2020

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Patricia Freed

too heavy to wear around the neck would like a smaller version

4 years ago

Reply from Medical Guardian

Hello, Patricia. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Robert

The device is easy to use and they are quick to respond.

4 years ago