Name: Medical Guardian
Rating: 4.1

star star star star star_border

Norma

I haven't received any of the order yet, but feel that it will be a help. I am anxious for GPS and fall detection to be available in Canada.

9 years ago

star star star star star

Brenda FL

Customer support was extremely professional and helpful in answering our questions! Couldn't have been better.

9 years ago

star star star star_border star_border

Deborah Sims Hot Springs Village, AR

Taking way to long to get the device activated. On hold for 15 minutes and then got a recording to leave my number and they would call back within the hour. Not cool.

9 years ago

star star star star star

Ann Rothgeb Chambersburg, PA

Very knowledgeable customer service help. Very pleasant and helpful. Called back to see if I had other questions

9 years ago

star star star star star_border

Pat Whatley Los Angeles, CA

Everyone was polite, patient and more than willing to help me with questions that I had. Delivery was uneventful and on time.

9 years ago

star star star star star

laurie Manistee, MI

Avant Jones answered all my questions, gave me scenarios, and made an unpleasant situation, rewarding.

9 years ago

star star_border star_border star_border star_border

Linda Elliott Baltimore, MD

I am about to CANCEL my order. I orderexc the sysrtem two days ago. NO acknowledgement of what I bought, the amount I was billed for, and NO EXPECTED DELIVERY DATE. The person I talked to on the phone told me that my credit card was processed, and it WAS NOT. I am wondering: what did THEY DO WITH MY CREDIT CARD INFORMATION?

9 years ago

star star star star star_border

Laura Brown Toms River, NJ

Mike was super nice and very professional . We have already received our kit ready for when mom gets home from rehab. Great experience!

9 years ago

star star star star star

Terry Chesapeake, VA

Jessica was very friendly and answered all of my questions. She was patient and not pushy. I called when I was ready.

10 years ago

star star star star star_border

JoAnn Deles-Dernier Glendale, AZ

Talked to several people since I received unit to test it and ask varies questions. Everyone was very polite and helpful.

10 years ago

star star star star star_border

Isaac Fowler Atwater, CA

enjoy the freedom the GPS gives me, It would be nice. if there was belt clip for it, with it in my pocket, I sometimes activate the alarm!

10 years ago

star star star star star_border

Anita G. Shavers Yulee, FL

The person I spoke to was very nice and she answered all my questions. She took her time and didn't pressure me about my decision.

10 years ago

star star star star star

LINDA FRAVEL Mokena, IL

TRISTAN WAS SO HELPFULL AND POLITE HELPED ME AND ANSWERED ALL MY QUESTIONS.MADE ME VERY SECURE IN ORDERING.

10 years ago

star star star star star

F.D. COULTER Clarksburg, WV

Andy was a good guide through the information maze. Did a good job of explaining uses of the system.

10 years ago

star star star star star

Tiana Newell Denver, CO

I Signed up my mother in law today and the salesman, Ed, was very informative. He was very polite and respectful.

10 years ago

star star_border star_border star_border star_border

Robert Shapiro Bridgewater, NJ

Customer Service unresponsive to request for second base unit needed because speaker can't be heard when upstairs and person wearing medalion is downstairs. This is a critical limiation resulting in false alarms to first resonders. We offered tp pay for a second base unit but customer service never answered our request.

10 years ago

star star star star star_border

Deborah Hyde Springfield, MO

We have Medical Guardian for my mother-in-law. The customer service people have been helpful and we have seen a fast response time when she needs help.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I haven't had a chance to use it very much yet. I tested it and it worked.

11 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Nov. 8th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Peggy

I bought it four months ago, and I still never had a chance to use it. They tried to help but they haven't helped.

1 year ago

Reply from Medical Guardian

Hi Peggy, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 6th, 2023

check_circle

Verified Customer

star star star star_border star_border

Rodney Lott

The plastic piece that kept my device connected to my lanyard broke off.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Rodney Lott. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Gale Fielding Los Angeles, CA

The feeling of security. Rapid responses.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Gale Fielding! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Anonymous

It's gives me safety and requires only that I wear it.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 26th, 2023

check_circle

Verified Customer

star star star star star_border

Donald Thompson Fountain Hills, AZ

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Wilmington, DE

I have to again try to reach customer service to help me open my lockbox.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Barbara. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star_border

Robert Kendallville, IN

They were very courteous when I called to test it.

1 year ago

Reply from Medical Guardian

Thank you, Robert. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

check_circle

Verified Customer

star star star star star_border

Betty Morin Virginia, MN

I like the quickness of response and therasiest

1 year ago

Reply from Medical Guardian

Thank you, Betty Morin. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 2nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Toledo, OH

Medical guardian was very responsive, but I got an Apple watch for less money, I get to own it, and it does more.

1 year ago

Reply from Medical Guardian

Thank you for your feedback, Diane. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Apr. 18th, 2023

check_circle

Verified Customer

star star star star star_border

Chelcie Rancho Mirage, CA

They were responsive. The girl was very good.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Chelcie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 14th, 2023

check_circle

Verified Customer

star star star star_border star_border

Annette Slingerlands, NY

I find it inconvenient sometimes to carry it around.They're trustworthy.

1 year ago

Reply from Medical Guardian

Hi Annette, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star_border

B. Laguna Niguel, CA

It works. I haven't had any problems or issues.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review B.! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star_border

Betty Spokane, WA

They're good communicators. It works really good.

1 year ago

Reply from Medical Guardian

Thank you, Betty. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star_border star_border

Becky Titusville, FL

Considering they were right there when I dropped the device, it was wonderful.

1 year ago

Reply from Medical Guardian

Hello Becky, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Bettye Benton, AR

It's been tested, it worked. They've been very helpful.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bettye!

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Annie Plymouth, IN

There's always somebody there that responds immediately.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Annie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Done Latimer Ashland City, TN

Prompt with assistance and knowledgeable

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 6th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Clifford A Weisshaar Mesa, AZ

Cost of monthly and yearly expense I will not be renewing at end of contract. Not satisfied with product.

2 years ago

Reply from Medical Guardian

Thank you for your feedback, Clifford A Weisshaar. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Feb. 22nd, 2023

check_circle

Verified Customer

star star star_border star_border star_border

James Wilson Moses Lake, WA

We had items show up on the first billing cycle that were not requested nor authorized.

2 years ago

Reply from Medical Guardian

Hi James Wilson, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 22nd, 2023

check_circle

Verified Customer

star star star star_border star_border

allan levine Madison Heights, MI

when I press the "sos" on my watch takes more than a minute to answer

2 years ago

check_circle

Verified Customer

star star star star star_border

Alice Anna Maria, FL

It's easy to charge. So far I'm pleased.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Billy Traphill, NC

I like it over all, and it automatically connect me with someone.

2 years ago

check_circle

Verified Customer

star star star star star_border

Tempie ruff Montrose Heights, VA

Easy to wear and fastens easy around neck

2 years ago

check_circle

Verified Customer

star star star star star_border

ted schindler Fort Myers Beach, FL

ease of use and great customer service and more. plus plus

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Sheila Los Angeles, CA

They responded quickly when I tested it. The device is good.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Samuel Las Vegas, NV

I'm not too clear. I have a problem contacting people when I had questions.

2 years ago

check_circle

Verified Customer

star star star star star_border

Tom Fletcher, NC

We haven't used it that much, but I like the battery life.

2 years ago

check_circle

Verified Customer

star star star star star_border

Sherman San Diego, CA

I think it's dependable. Never had a problem.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janice Boyd Goldston, NC

My whole experience has been awful. The process for making sure the equipment is set up correctly is non existent.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlie Plumleigh Rogers, AR

Bought for my mother-in-law. She could not understand or use it. Ambulance came to house unwanted or expected.

2 years ago

check_circle

Verified Customer

star star star star star_border

Carolyn OKelley Milner, GA

They are good as expected to be! Help when needed

2 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Sawyer Little Rock, AR

Used system once and was satisfied with outcome

2 years ago