Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Mary W

Customer service is top notch.

7 years ago

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Jim

very impressed with handling our emergency

7 years ago

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Jeanne K

set up came up as another person, but after that it worked as it needed to.

7 years ago

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Dorothy S

Dependable, friendly service, willingness to help & answer all questions.

7 years ago

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John M

It works! Just push the button. Great customer service

7 years ago

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Judith D

good communication - first time used it was a godsend

7 years ago

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Judy V

immediate service when needed

7 years ago

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Geneva H

The set up is so easy. Staff answers all your questions and soooo patient!!

7 years ago

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Mary

Very friendly to work with. Quick to respond.

7 years ago

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Guy B

Prompt response to monthly testing.

7 years ago

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Nedra S

I haven't had to use it just check in monthly and equipment works well

7 years ago

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Charles N

response time and communication with family members

7 years ago

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Maureen W

Easy to work with. Good system. Price competove

7 years ago

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Darrell K

great customer service - responsive

7 years ago

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Laura Evans Indiantown, FL

I haven't had the system for long, but I do have to say that I don't like to charge it every night for 4 hours.

7 years ago

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Verified Customer

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Peggy R Twin Falls, ID

I just barely got mine, but when we were testing it we got somebody on the line right away. It didn't take long for the guy to call me and see if I was alright or not. They were nice and informed, and good information was given. Everything they said that they were ready to do, they did. I got it for myself 'cause I'm alone at home most of the time, and I use a walker. On a typical day, I go for a walk and it's more than the 300 yards, So I take the little white battery pack with me, and that way I don't have to worry about if I'm out of range or not. It's a very busy life; I like it very much.

7 years ago

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Verified Customer

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John Murphy Philippi, WV

It seems like a fine company. I have no problem with it, I never notice actually having the device installed, so just keep up the good work. I've had all positive experiences, but I've never actually used it. I never called or anything, I never use that thing when I experience pain or anything like that, because I really don't experience anything, so I never actually talked to any of the people in person, or had an issue with it at all. It's for myself because of my irregular heart rhythm, but I just sleep within 6 feet of it every night and I don't do anything, I never notice it's over there.

7 years ago

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Shelia Degus The Villages, FL

Very good sales team. Very good service. Very good overall experience.

7 years ago

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Ssssarah S

I no longer need the service. I had it for 3 years. Never used it once. Cost approx $1200.00 for a service I never used, and they won’t send a box to return the devices in. I have to also pay for that. Unsatisfied

10 months ago

Reply from Medical Guardian

Hi, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Dec. 18th, 2023

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Linda Pensacola, FL

So far so good. Haven’t needed it yet. Don’t like having to charge it so often.

11 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Linda!

Nov. 28th, 2023

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Joe Reeves Columbia City, IN

Pleased so far. Accidently pressed the button while I was working. Had a prompt reply. So, it works.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Joe.

Sep. 7th, 2023

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Darold Plainfield, IL

Called to cancel 2 weeks ago did not receive letter to cancel to address I wanted sent to. Letter what sent to my father who does not know what to do with this. I bought to pendant and service for one year and letter is asking for signature and send back pendant.

1 year ago

Reply from Medical Guardian

Hi Darold. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jul. 31st, 2023

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Mark Kisting Park Ridge, IL

Worst company ever! Extremely poor customer service! The initial order was placed on 7-21-23 on 7-28-23 The order hadnt arrived and when CS was called the didn't have a clue where the order was but stated it hasn't shipped after I was originally told I would have it 2nd day via Fed Ex. CS agents were rude and unhelpful! #neveragain

1 year ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for our customer care agents. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jul. 31st, 2023

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Verified Customer

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Carolyn Pleasant Hill, CA

I ilked the fact that when I had a problem with my mini they replaced it immediately with a new device. They were extremely helpful and professional.

1 year ago

Reply from Medical Guardian

Thank you, Carolyn. We appreciate your review, as we strive to offer our customers the best customer care possible.

May. 4th, 2023

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Verified Customer

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Al Englund Columbus, OH

like ease of use. dropped it on the bed while dressing and it activated. has a procedure to cancel false alarm.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Al Englund!

May. 3rd, 2023

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Verified Customer

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Arun P Azusa, CA

I am very happy with this new Little gadget I am wearing Especially the fall alert, it is very sensitive

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Arun P! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 12th, 2023

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Verified Customer

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Alvin Dewey-Humboldt, AZ

Not easy to tell when needs charging. Also not easy to tell when charge is full. First holder broke first week and was replaced very fast thankyou.

1 year ago

Reply from Medical Guardian

Hello Alvin, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 12th, 2023

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Verified Customer

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Annette Modesto, CA

The pendant is big and unattractive - looks like a tv remote on a string. Also, it has fallen off of me once so far - came undone. This is worrisome.

1 year ago

Reply from Medical Guardian

Hi Annette, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 5th, 2023

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Verified Customer

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Barbara IL

Although the device has not been used for an emergency situation, I was impressed with how easy the entire setup was.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Barbara. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 5th, 2023

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Verified Customer

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Larry Phillips

The blinking light that is constantly on is a major draw back. The app doesn't work as well as it should. Can't always see where the device is on the app. The lock box that was given doens't open.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Larry Phillips. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 30th, 2023

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Verified Customer

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Barb Grand Island, NE

I have dropped my alert button a couple of times and I always get a quick response from your service.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Barb.

Mar. 29th, 2023

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Ramona WA

Was easy to wear. I am going to be cancelling my monitor tho. My Medicare is sending one free of charge. Thanks for the good service.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 27th, 2023

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Billy Trinity, TX

Worked perfect. Glad we had it. However my husband has passed now. But I am keeping if I ever need to use it

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Billy. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 15th, 2023

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Charlotte Allentown, PA

The service is very fast.....the battery died pretty quickly on my mothers pendant.... but otherwise very satisfied with the overall service

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Charlotte. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 7th, 2023

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Cassandra Seaman Indianapolis, IN

The equipment never worked properly and after we cancelled and returned the equipment, they charged us for another year of service! No one will refund my money and I have been contacting them for over 7 months! I would NEVER use this company!

2 years ago

Reply from Medical Guardian

Hi Cassandra Seaman, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 15th, 2023

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R Redwood City, CA

TOTAL SCAM Medical Guardian stole my money. I didn't like the product and they did not refund my money after I returned it to them. I'm following up with the AARP Fraud Division and the Better Business Bureau. REFUND MY FULL CHARGE!

2 years ago

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Marcia Daniel Conyers, GA

Be careful to save your tracking number when returning device! I went through months of hassle when they tried to charge my credit card and wrote threatening letters after my dad died - even after I called AND wrote, furnishing them with the tracking number proving I had returned their device. I would never deal with them again.

3 years ago

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Patricia Kish

Research online showed excellent service. and product. Salesman was terrific (Scott) thoroughly explained it.

3 years ago

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larry Palm Beach Gardens, FL

GPS simply does not work. i EVEN RETURNED THE FIRST DEVICE IN HOPES THAT A NEW ONE WOULD BE BETTER. iT CONSISTENTLY SHOWS ME AT HOME EVEN WHEN i AM AT OFFICE OVER A MILE AWAY. It's not much help if they send assistance to the wrong location. I'm afraid I will have to cancel. This is dangerous for me.

3 years ago

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Penny Mims

I did a research. Customer service was excellent. Thanksgiving day and the agent was excited to help me.

3 years ago

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Andrea Williams

After research, it looked like the best one for my needs. Customer service so far has been excellent.

4 years ago

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Rosemary Schoenly

Researched rated #1. Listened to me and understood my needs. No pressure to pay for anything I didn’t need.

4 years ago Edited September 14, 2021

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Lynette Plander Minneapolis, MN

Company they contract through for service is great, but frequent problems with equipment and can’t get them to replace it and must call multiple times over several weeks to get a response.

4 years ago Edited September 14, 2021

Reply from Medical Guardian

Hello, Lynette. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Matt Savage Middletown, DE

Rated #1 on google - service was great. Spoke with Mary. She related to my concerns about my father. It was nice.

4 years ago

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Kathy Towanda, KS

Not reliable. If the service does not serve an area they should cancel the service and refund your money instead of continuing taking your money. This is a life saving device! They really didn’t care if it worked or not, as long as they got your money.

4 years ago

Reply from Medical Guardian

Hi, Kathy. Thank you for your review. We are sorry that you have had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.

Jul. 30th, 2020

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Laura Levine

Least a.ount of equipment to take when leaving the house. All in one unit...no separate pieceto carry/forget/lose.

4 years ago

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Rosemary Stratton Beaver Falls, PA

I have purchased two medical guardians. One for my mother-in-law and one for my mother. Both of them had bad chargers. I was promised an overnight replacement. That did not happen she has been waiting five days for the replacement.

4 years ago

Reply from Medical Guardian

Hi, Rosemary. Thank you for reaching out. We are sorry for the trouble they have experienced with their devices. We will be sending you a private message asking for account-specific information so that we can investigate this for you. Thank you.

May. 8th, 2020

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Ruth Hickey Great Falls, MT

Installation of Classic Guardian November 18, 2019 and tech visit early December did not reveal my name and address wrong. December 26 test call disclosed your mistake; call representative extremely brusque. Information correct here with Spectrum; three local company individuals required to correct your mistake.

4 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Jan. 15th, 2020

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Ed Cherryville, NC

Found out when trying to activate the GPS device that is does not work in structures with metal roofs. Questioned then how “universally” reliable it was. Not comfortable with something as important as this which may not be functional all the time.

5 years ago

Reply from Medical Guardian

Thank you for your review, Ed! We appreciate your feedback. GPS is not 100% perfect - regardless of whether it is a medical alert device, a cell phone, or another electronic device. Environmental factors can certainly affect its ability to pinpoint the exact position. Our GPS devices use local WiFi networks to triangulate someone's position as a backup to GPS. We hope this helps. Thank you!

Aug. 15th, 2019

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Tom D Los Alamitos, CA

The man that called me and signed me up was very pleasant to deal with and answered all my questions.

5 years ago