Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Evelyn Somerville, TN

Easy device ,love it. The Guardian is a Life saver.

6 years ago

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South Miami Miami, FL

Good response time and customer service.

6 years ago

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bobo Brooklyn, NY

great service great team network and great customer service

6 years ago

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Ledith Ambs Williamston, MI

Have had no problems. Good communication and equipment.

6 years ago

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Anonymous Temecula, CA

I have used them and they did exactly as advertised.

6 years ago

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Brenda Grants Pass, OR

I haven't used their services yet. I don't have anymore information for feedback.

6 years ago

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Verified Customer

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P. Bosworth Levittown, NY

Response is excellent. Customer service extremely helpful.

6 years ago

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Adan Castro Harlingen, TX

Quick response, good pricing, customer service is great

6 years ago

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P Roker Bird Island, MN

They are right there to answer your call.

6 years ago

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Mary Lightfoot Houston, TX

When it accidentally went off they were right there.

6 years ago

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Verified Customer

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Michael Lady Lake, FL

When testing device It takes way to long for a call to be answered I am seriously thinking about trying another device

6 years ago

Reply from Medical Guardian

Hello Michael, we are sorry to hear about your recent experience with our unit. It normally takes 60 seconds or less to connect with one of our Operators under usual circumstances. If it takes longer than 60 seconds we would be happy to speak with you to resolve the issue. Please reply with the full user name, address, and phone number. Any information you provide will not be posted publicly. We are thankful for your feedback.

Mar. 28th, 2018

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Verified Customer

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MR Central, UT

I think it was the advertisements that I saw that convinced me of getting it. I wear it every day.

6 years ago

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Verified Customer

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Celeste Jacobs Boynton Beach, FL

A good friend recommended it to me. The device is very convenient.

6 years ago

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Marge And Cincinnati, OH

My daughter got it for us. It's simple and seems easy enough to use.

6 years ago

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Leonard A. Gardner Myrtle Beach, SC

They contact immediately if they sense a problem.

6 years ago

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Lib Arden, NC

They are always available when I need them.

6 years ago

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Fall Assitance Allentown, PA

There was a certain part of his home in which no communication could be made.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We would like to look into your concerns about not being able to communicate with your device in certain parts of your home. Would you be willing to help us in identifying your account? Please reply to this message with the name of the user, their address and phone number. Any information provided in your response will not be posted publicly. Thanks again for the feedback and have a nice day!

Mar. 27th, 2018

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Verified Customer

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Sterling Indianapolis, IN

It works outside the home and no matter how far away.

6 years ago

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Judy's Guardian Melbourne, FL

Great product. easy to use and many functions

6 years ago

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Verified Customer

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Catherine Quinn

GPS not useful or practical, difficult to use in every day living.

6 years ago

Reply from Medical Guardian

Catherine, thanks for the feedback. A member of our Customer Care team will be in touch shortly to discuss your concerns about your GPS. Have a great day!

Mar. 27th, 2018

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Verified Customer

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Jerry K. San Jose, CA

Easy to use and durable against wear and tear. Response time is reasonable.

6 years ago

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John and family Moundsville, WV

Security. It makes you feel more secure.

6 years ago

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Verified Customer

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Patricia Jones Belleview, FL

Has performed just like salesperson said it would

6 years ago

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James Presley Jacksonville, FL

Dependable & Best of all, No complaints from my Mom...

6 years ago

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Mark R Hot Springs Village, AR

Because of the mobility and service anywhere

6 years ago

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Ruby Warminster, PA

sometimes it takes up to 5 minutes for it to be picked up while ringing

6 years ago

Reply from Medical Guardian

Ruby, thank you for your review. We would like to look into the problems you are experiencing with response speed. Could you help us locate your account? Please reply with the full name of the user, their address and phone number. Any information provided will not be posted publicly. Have a lovely day!

Mar. 27th, 2018

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Verified Customer

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Dee Dayton, NV

Seems to work so far. have not had an emergency so can't really rate.

6 years ago

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Ednic Chandler, AZ

Response is fast and friendly! Cost is reasonable.

6 years ago

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MA resident

Quickly and satisfactorily handled a call

6 years ago

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Wini13 Staten Island, NY

I haven't used the device. I find it a bit pricy and have been thinking of cancelling. In never remember to take the extra voice device with me.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We can reach out regarding canceling out your account. If you respond to this message with your name, address and phone number, we will have a member of our Cancellation department reach out. Any information shared in your response will not be shared publicly. Have a nice day!

Mar. 21st, 2018

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Verified Customer

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R. Orona Chandler, AZ

Compact device allows user to enjoy walks away from home.

6 years ago

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CHARLOTTE City of Saint Peters, MO

So far they answer when tested and easy ok set up.

6 years ago

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Nick

Quick response & reliable -also easy to use

6 years ago

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Robert Freiburger Geneseo, NY

It has all of the features I need, and works well

6 years ago

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Anonymous Goshen, NY

gives me a feeling of security, since i live by myself

6 years ago

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Christine Warren, MI

Dependable and Courteous. Always there.

6 years ago

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Jackie Scarbrough St Louis, MO

I haven't had to use it but I know it works ok.

6 years ago

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Martha Rabe Carbondale, CO

I've never had to push the button. I just liked that it could be used in any place.

6 years ago

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Daniel B. Kirkwood

Works every time when in range. It will not work from my out building where I need it the most,

6 years ago

Reply from Medical Guardian

Daniel, we do offer mobile units that may better suit your needs. A member of our Customer Care team will be reaching out shortly to discuss your options to see if we can help out. Have a great evening!

Mar. 12th, 2018

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Verified Customer

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Sofia Philadelphia, PA

Because it is not perfect still not sure how to use when I am out and about.

6 years ago

Reply from Medical Guardian

Sofia, thanks for reaching out. We would love to discuss your product features and the best ways to use it when you are on the go. If you are interested in speaking with us further, please reply directly to this message with some additional information about your account. Your full name, phone number and address should be sufficient. Any information shared will not be posted publicly and will only be shared with Medical Guardian. Thanks again for the review!

Mar. 13th, 2018

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Verified Customer

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Marcella Henry Aliquippa, PA

Convenient for all aspects of my daily routines.

6 years ago

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Doris Orange, CA

customer service, ease of set up and use

6 years ago

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Cheryl Kansas City, MO

Feel very secure if I need help it's close by

6 years ago

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Imogene McElroy Knoxville, TN

Fell and had to call. Everything worked as it should.

6 years ago

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Charles Metcalf Westfield, PA

Good equipment, friendly operators and dependable

6 years ago

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Chelo Elko, NV

Good product so far. I wear all day long and it doesn't feel too big

6 years ago

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M.Stanley Fort Myers, FL

Great customer service and fast response.

6 years ago

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Grandma Davenport, FL

Have not had to use it, so it must be worth a 5

6 years ago

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Charlotte Keck Berlin, WI

I havent neeed them but when I try a test. it takes a long time (sometimes) for someone to answer.

6 years ago

Reply from Medical Guardian

Charlotte, we thank you for the review. When testing your button, you should see a response from an operator in under a minute under normal circumstances. If that is not the case, please reply directly to this message and we will reach back out to troubleshoot your Mobile Guardian. Thanks again for the feedback!

Mar. 13th, 2018

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Verified Customer

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Gloria Johns San Angelo, TX

It takes way too long to connect to a service representative. This jeopardizes the clients well-being.

6 years ago

Reply from Medical Guardian

Gloria, thank you for reaching out. We have been experiencing high call volume as of late in our Customer Care department, which has resulted in increased hold times. We apologize for the experience! We are actively working on addressing this issue and you should see improvement in the coming weeks. Rest assured that in an actual emergency situation, we prioritize answer speed and will get you the help you need when you need it. We will be reaching out shortly today to address your concerns. Have a great day!

Mar. 13th, 2018