Name: Medical Guardian
Rating: 4.1

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Verified Customer

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John And Pam Bertoia Fort Myers, FL

I got it for economical reasons. I like how easy and simple it is to use.

6 years ago

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Patricia Robbins

I usually live here alone, so I am very fortunate that they answer pretty quickly.

6 years ago

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Martha Avey

When doing our monthly checkups, sometimes they are not as nearly as fast as I would like.

6 years ago

Reply from Medical Guardian

Martha, thank you for the review. It's great that you are doing your monthly tests! Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Simply reply to this message if that is the case and we will have a member of our Customer Care team reach out to look into your concerns. Have a great day!

May. 18th, 2018

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Margaret Sue

never had a problem. Operators are kind and efficient

6 years ago

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Golda

They have always been prompt and great customer service.

6 years ago

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Simone

Sometimes when I press my Medical Guardian button, it takes a while before anyone answers

6 years ago

Reply from Medical Guardian

Simone, thank you for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds in normal circumstances. Would you be willing to help us locate your account if that is not the case? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to troubleshoot. Thanks again for reaching out and we hope you have a lovely day!

May. 15th, 2018

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Verified Customer

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Annabelle

They delivered what they promised at a fair price

6 years ago

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Jack H Logan

Very reliable and easy to use. No large bulky iyems.

6 years ago

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D Pfeifer

the few times I used it they were prompt

6 years ago

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customer

customer service for setup and billing; easy to install and to test

6 years ago

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Betty Boop

I feel safe at all times when I am in my home

6 years ago

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Just Joe

Reliable and equipment is easy to set up.

6 years ago

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Judy and Ed

Expect answer on call to be quicker when a test or emergency call is placed

6 years ago

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Jeannie Kempf

Reliable, very friendly, and ease of mind.j

6 years ago

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Ruth Good

I have never needed the service this review is a pain in the neck

6 years ago

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Randy

Good customer service when asking questions

6 years ago

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A.B. Okeechobee, FL

The device and customer service are always there for me.

6 years ago

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Kay Arnold Selah, WA

prompt answers to protocol questions regarding emergencies

6 years ago

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Karma Evanston, WY

It seems to me that it takes too much time answering a call.

6 years ago

Reply from Medical Guardian

Thanks for the feedback. Under normal circumstances, our units typically reach one of our highly trained operators in under 60 seconds. If that is not the case when you test your unit, we would like to troubleshoot your device with you. So we can best assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Thanks again for reaching out!

May. 1st, 2018

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Verified Customer

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Felicia Cocoa Beach, FL

easy to use, set up, and great customer service

6 years ago

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MEEMEE Buffalo Grove, IL

prompt response even when alerted accidentally

6 years ago

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Cyndi Grand Rapids, MI

They were very nice to work with, and very helpful

6 years ago

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Charlotte McCormick Edgewater, MD

Kept me informed if my parents had a fall

6 years ago

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Db Port Saint Lucie, FL

System works and customer service is great

6 years ago

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Carolyn Fafinski Dunkirk, NY

They are quick to respond regardless if it is a mistake

6 years ago

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Betty Pflugerville, TX

Because they always help me answer my questions.

6 years ago

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Salome Myers

friendly,easy to use, extremely helpful emplyees

6 years ago

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june

quick to answer and if no answer of my part follow thru

6 years ago

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Kit

no problems - prompt response when contacted

6 years ago

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Fancyfilly

When needing assistance it takes about 15 seconds plus for someone to respond

6 years ago

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none

Because they always respond promptly when I am in trouble.

6 years ago

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kcnell

Response time is slower (Up to a m minute) than l thought it would be.

6 years ago

Reply from Medical Guardian

Thanks for the review! With regards to the general response times for your device, it appears that your device is functioning as it should if calls are answered in under a minute. Feel free to reach back out if you have any additional questions or concerns. Have a good weekend!

Apr. 27th, 2018

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Lilly

They have been very helpfull every time I have called

6 years ago

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Christine Horne

Excellent customer service from sales and service.

6 years ago

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lilyan

takes too long to get thru to them. when you do, they get the ball rolling ok

6 years ago

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Gloria Klug

Haven't needed them. Accidental call got good response.

6 years ago

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sonny

found some $29.95 month so I might be changing

6 years ago

Reply from Medical Guardian

Sonny, thank you for reaching out. We appreciate your business and have a variety of payment options that may better meet your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly and reach out. We hope you have a lovely day!

Apr. 27th, 2018

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Anonymous

Quick in answering and sending help when needed

6 years ago

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Ken

good product and customer service follow-up

6 years ago

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Tam Bing

Security of instant response when called.

6 years ago

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Amy Hamakawa

The response time is almost instantaneous

6 years ago

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Eddie T

excellent---used once and worked perfectly

6 years ago

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Doyle

Really haven't had to use them yet. They seem attentive when I have questions

6 years ago

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Tammy

User friendly for my 82 year old father.

6 years ago

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M. Whyte

It is effective, available, responsive, and compatible with a pacemaker.

6 years ago

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Margie Smith

Reliable. Easy to use...answer quickly...easy setup

6 years ago

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Tim Beverly

Very dependable and right there when you need them!

6 years ago

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Safe and secure

Friendly operators. Great customer service.

6 years ago

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Barbara L.

only called one time but a wonderful response as promised

6 years ago

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Anonymous

My mom had a emergency and worked worked perfectly

6 years ago