Name: Medical Guardian
Rating: 4.1

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Verified Customer

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GDM

There seemed to be several ringing before an operator came on the line

6 years ago

Reply from Medical Guardian

Thank you for the feedback. You are correct that there is not an instant pickup when the button is pushed. Generally, you should typically see a response from one of our emergency operators in under one minute. If that is not the case in your experience, reply to this message with some identifying information (full name of the user, address and phone number), and we'll reach back out to look into your concerns. Any information provided in your response will not be posted to and will only be shared with Medical Guardian. Have a lovely day!

Mar. 7th, 2018

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Chick1995

Pressing button is hard for people who have little strength in hands.

6 years ago

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No name to be used

Check in every month. Pleasant people answering the phones.

6 years ago

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Daughter

Quick response time and contacting emergency services

6 years ago

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Ruth Aultman

Distance was misrepresented. I as told 600 ft., but that is not the case.

6 years ago

Reply from Medical Guardian

Ruth, your Home Guardian has a range of up to 600 feet, though that range is dependent on environmental conditions. If you are within that range of your unit and you push your button but are unable to speak for whatever reason, including not being close enough to speak through your base, our operators will assume that an emergency is occurring and proceed accordingly. If you are interested, we can have a member of our Customer Care team reach out and discuss your Home Guardian as well as other device options that may better meet your needs. Reply directly to this message if you would like for us to reach out. Have a great weekend!

Apr. 27th, 2018

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Loren Miller

excellent response time. responded twice.

6 years ago

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Zsazsa

They are more professional and reliable than yelp

6 years ago

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Larry

I called to activate a new medallian and was on hold for over 30 minutes. Left a call back number and NEVER received a call back!!!!

6 years ago

Reply from Medical Guardian

Larry, thank you for the feedback. We recently experienced a significant increase in call volume, leading to longer than expected hold times. We apologize for the hold times you experienced as a result. This issue has been addressed and you should be able to reach someone much more easily the next time you call you would prefer, we can reach out directly to you. If you would like us to reach back out, would you mind sharing some additional information to help us identify your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out. Thanks again for reaching out and we hope you have a lovely day!

Apr. 26th, 2018

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Pat K

Excellent responsey, courteus and caring responders

6 years ago

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Dortha Scheidel

They are there to answer your call almost immediately.

6 years ago

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Velma Brown - Robert Brown

Works every where we go when we travel to see our daughter.

6 years ago

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DL

they have been helpful when called, which hasn't been much, only to test it.

6 years ago

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Deborah Edson

no problems so far. Responders have been professional

6 years ago

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Helen

Always got good results when I press my buton

6 years ago

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Charles Johnson

Prompt delivery of product and it works as promised.

6 years ago

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Judith

Reliable service, remote access, product is of good quality

6 years ago

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CA Dondiego

Availability of products & great customer service

6 years ago

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SG

Love the product!!!!!!! Good customer service!!!!!!!!!!

6 years ago

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James Kofskey

even during tests, they are very responsive

6 years ago

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Daughter

Great customer service and quality of product

6 years ago

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Barb Hartje

no one has anything that works perfect but this works very good

6 years ago

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MaryLayton

My friend was located via GPS for possible fall

6 years ago

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a

everything works well and customer service was very good

6 years ago

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Carolyn Nickas

always responsive and answers questions readily

6 years ago

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Barbara

Ease of use, widespread access, wrist button, cost

6 years ago

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CRH

Convenient ; easy installation .............

6 years ago

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Joan

They answer promptly and send help right away'

6 years ago

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Jane, Somis CA

Haven't had to use it put peace of mind is wonderful!

6 years ago

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CAROL

HAVE NOT USED IT YET, SO I DONT KNOW, BUT IT IS WORKING GOOD SO FAR

6 years ago

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Ruth Sloan

I have used it several times and is wonderful.

6 years ago

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Willette Kelley

Response was very quick and professional

6 years ago

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Felix Mayerhofer

They've responded instantly when I needed them.

6 years ago

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Bruce Burkart

Great customer service and emergency response

6 years ago

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Lyman Reagon

Good response and good customer service.

6 years ago

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doug

never had to use it--- but it is still handy to have around and you knw it.

6 years ago

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Anita

quick response time, good service, easy to sign up

6 years ago

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Phyllis

They always come, are very kind and take care of my needs.

6 years ago

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Judy H.

/very responsive and caring phone representatives.

6 years ago

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Anonymous

when I have pushed my button the help comes immediately.

6 years ago

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cawbyone

they have always been there when they where needed.

6 years ago

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SISSY MOORE

Peace of mind. No woories. It's that good.

6 years ago

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Charlene Stough Beaumont, TX

Recently we had to summon an ambulance and it worked.

6 years ago

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Jewell Reece Lake Worth, FL

I picked it since it was cheaper. I wear it everyday without a problem. When I call, they answer.

6 years ago

Reply from Medical Guardian

Hello Jewell, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 10th, 2018

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Vicente Fernandez Houston, TX

Great service, fast answering, giod quality of product

6 years ago

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Silvia O. Brooklyn, NY

Every test was answered promptly, verifying address.

6 years ago

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William Patton Broomall, PA

Always responsive and helpful when called.

6 years ago

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Barbara Plover, WI

Customer service very polite and prompt.

6 years ago

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Concerned daughter Russellville, AR

Batteries sometimes don't last long enough when away from home

6 years ago

Reply from Medical Guardian

Hello, we would like to speak with you about your device battery life. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 13th, 2018

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Anonymous Princeton, KY

GOOD SERVICE WHILE WE HAVE BEEN USING THIS SERVICE

6 years ago

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Cat Marion Junction, AL

It is a very good service. Very prompt when needed.

6 years ago