Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Concerned daughter Russellville, AR

Batteries sometimes don't last long enough when away from home

8 years ago

Reply from Medical Guardian

Hello, we would like to speak with you about your device battery life. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 13th, 2018

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Anonymous Princeton, KY

GOOD SERVICE WHILE WE HAVE BEEN USING THIS SERVICE

8 years ago

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Cat Marion Junction, AL

It is a very good service. Very prompt when needed.

8 years ago

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Anonymous Carmel, IN

I never had to push the button but everything seemed ok.

8 years ago

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Martha Ann DeBary, FL

once you push the button, sometimes takes a minute before someone answers.

8 years ago

Reply from Medical Guardian

Martha Ann, thank you for the review. Generally speaking, you should be able to reach one of our highly trained operators in under one minute. We will be reaching out shortly to look into your situation to make sure everything is functioning as it should.

Feb. 26th, 2018

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Sue Mills La Porte, IN

The service was needed by my loved one and it worked excellent. Thank you!

8 years ago

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sam College Station, TX

They always respond to button being pushed fairly quickly

8 years ago

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Sadie Billings, OK

Helped Mom in an emergency situation by notifying me and emergency services

8 years ago

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Gradian Dayton, OH

Easy setup and easy to use. Good service.

8 years ago

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SANDI LAMB Chattanooga, TN

Sometimes slow to answer when called for the equipment checkup.

8 years ago

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Walter Norman Dry Ridge, KY

works the way it was designed with the GPS feature

8 years ago

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Clark R. Troutville, VA

Responds quickly and have high quality equipment

8 years ago

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J.M.

Peace of mind. Excellent response time.

8 years ago

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Carol and Mel Cleves, OH

They answer quickly resulting in a quick response.

8 years ago

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Jeannie Grand Rapids, MI

Very friendly customer service. I feel very safe with it.

8 years ago

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Anna Saint Charles, IL

They immediately in clear English. The system is easy to use.

8 years ago

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Violet Chobanian Newbury Park, CA

I picked it after comparing it. We haven't used it yet. My mom wears the necklaces and she has no problem with it. They have been very attentive.

8 years ago

Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for your Mother in her time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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Verified Customer

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Antonia

Excellent response time when testing unit

8 years ago

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Tony

they answer immediately if I have a problem

8 years ago

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Ellen, daughter

It's worked promptly and efficiently when we've needed it.

8 years ago

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David Pankratz

Have not been forced to use it yet. But am impressed with quality of equipment.

8 years ago

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Ruth

Contact person has not been contacted last 2 times ambulance was called.

8 years ago

Reply from Medical Guardian

Hello Ruth, we appreciate your feedback. We would like to research your issue regarding emergency contacts not being informed of emergencies. Please reply with the full name on the account, address, and phone number. Any information provided will not be posted publicly. We value your feedback.

Apr. 12th, 2018

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Pat Wood

Oterwise it's ok, so far have not used it which is good.have to keep on charge too much

8 years ago

Reply from Medical Guardian

Hello Pat, we are sorry to hear about your charging issue. We are happy to be there for you in your time of need. We would like to troubleshoot this issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We value your feedback.

Apr. 4th, 2018

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JC West

Great service, fair price. Reliable; GPS is a great addition.

8 years ago

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J.D. Bush

Very affordable and effective way to protect loved ones who live alone.

8 years ago

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Mark Batchelor

Very reliable and prompt callback when activated.

8 years ago

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Medical alert. Story 2o18

Dependable product..great safety features

8 years ago

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Lisa S.

Good quality product and customer service

8 years ago

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mike paschkes

quick response when accidentally press button..haven't hadto use otherwise

8 years ago

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W. Schult

Excellent response and notification to family.

8 years ago

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Ease of mind

Reliable and extremely helpful. Gives us peace of mind.

8 years ago

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Russell Gregory

i used it once & got rapid response. Great for me @ age 85.

8 years ago

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Carol

very efficient answers notification very fast

8 years ago

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nobody

sometimes it takes a while to get an answer when pushing the button.

8 years ago

Reply from Medical Guardian

Hello, under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 13th, 2018

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RUTH

Fast in getting help and notifying family

8 years ago

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Phyllis Anthony

price reasonable, always available and mobile

8 years ago

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June

Always ready to answer questions. Quick to get help

8 years ago

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Nancy

They are attentive every time we call; never disappointed

8 years ago

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Frances

We used it a week ago and it took someone to answer 3 minutes, for emergencies it should be faster

8 years ago

Reply from Medical Guardian

Hello Frances, we are sorry to hear about your recent experience with our device. Under normal circumstances the response time after an alert takes 60 seconds or less. We would like to troubleshoot this issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We appreciate your feedback.

Apr. 4th, 2018

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Anonymous

Heavy gadget to carry around. Also will never leave house keys outside so how could help get in???

8 years ago

Reply from Medical Guardian

Thank you for the feedback. We offer a variety of system options and may have one that better suits your needs. If you are interested in hearing more, please reply with your full name, address and phone number. This information will not be shared publicly. Regarding providing access to emergency responders, a lockbox is one popular option for secure access. Customers also can provide us with garage or other keyless entry options if they prefer. Thanks again for the review!

Apr. 5th, 2018

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Sue

The courteous way they handle everything

8 years ago

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Nancy Romitti

They were quick to respond when I needed them.

8 years ago

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Joel

I used it twice. Both times prompt and professional.

8 years ago

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none

Always alert. Even when I accidentaly press the button.

8 years ago

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Ted

respose tme and the ability to locate me

8 years ago

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Jim

Staff was very helpful. Answered quickly.

8 years ago

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Gail David Bayside, NY

The device is easy to use, light, and comfortable.

8 years ago

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Michael Shotwell Kalamazoo, MI

It was just handy, I haven't used. It takes a long time for them to respond.

8 years ago

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Richard Fugate Battle Creek, MI

I don't have any experience. it doesn't get a good signal where my father's lives.

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your signal issue with your Premium Guardian unit. We would like to troubleshoot this issue with you. We will have one of our Customer Care Specialists reach out to you shortly. Thanks for your feedback.

Apr. 4th, 2018

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Emily Rutledge Chicago, IL

I think the fact that they have a GPS. I have to use it several times.

8 years ago