Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Don Nicholasville, KY

Advertising is somewhat misleading as to what bacic system provides

6 years ago

Reply from Medical Guardian

Don, thank you for the review. We would like to hear a bit more about your concerns. Would you be willing to provide us with some additional details about your concerns with regards to the advertisement(s) you are referencing? Please feel free to reply directly to this message. Any information shared in your response will not be posted publically and will only be shared with Medical Guardian. We value your feedback and look forward to hearing from you. Have a great day!

Oct. 3rd, 2018

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Verified Customer

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Jane

presented material in a well explained manner.

6 years ago

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Verified Customer

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Robert Coppola Hendersonville, NC

I think it is easy to use and understand.

6 years ago

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Verified Customer

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L. Edwin Royersford, PA

When you call, they answer and take care of the problem.

6 years ago

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Verified Customer

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Steve

Ease of use,responsiveness and customer service

6 years ago

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Alfred Palatine, IL

I thought they were very helpful during the initial set up.

6 years ago

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Patti Peckenpaugh Bremerton, WA

Hey are calm on the phone and respond quickly

6 years ago

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Verified Customer

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Janice East Rochester, NY

I know it's alwsys working and I'm more secure

6 years ago

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Heather

answered every time, notified me when it happened, and got my mom help

6 years ago

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Verified Customer

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Helen Engle

Promptness andpleasantness. Truth in advertising.

6 years ago

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Verified Customer

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Gayla Brechlin

They were very helpful when i activated it

6 years ago

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Verified Customer

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Sam

On the expensive side for service provided compared with other equal 24/7 monitors.

6 years ago

Reply from Medical Guardian

Sam, thank you for the feedback. We may not be the cheapest in the industry, but we believe we provide an excellent value for the money. Everyone has different circumstances, so we can take a look at your device package to see if we are appropriately meeting your needs. If you can provide us with the full name of the device user as well as their phone number and address, we will reach out to discuss different pricing and device options. Any information shared in your response will not be posted publically. Have a great day!

Sep. 4th, 2018

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Verified Customer

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Dorothy Hawthorne

They are there for you whenever you need them

6 years ago

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Verified Customer

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Dorris Parker

Easy to operate completely dependable and affordable

6 years ago

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Beulah Poplar Bluff, MO

Customer service was very friendly and helpful.

6 years ago

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Don Carbondale, PA

The device was well answered, and they were very friendly.

6 years ago

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Robert Cossaboom Knoxville, TN

Ease of use and function.wide use of connectivity

6 years ago

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richard

great service, prompt call backs easy billing

6 years ago

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Rose Fisher Strasburg, PA

the item is easy to use but fortunately I did not have to use it yet.

6 years ago

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Verified Customer

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Susan Brownridge

Easy to use, quick response time, reliable.

6 years ago

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Verified Customer

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Monica Hegarty caregiver to Raymond Troll

Easy set up. Friendly staff. system worked very well.

6 years ago

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Verified Customer

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Sandy nicholson

Immediate response and courtesy reassuring

6 years ago

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Verified Customer

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Illene

When I check, by pushing button someone answers

6 years ago

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Verified Customer

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Laurie Peterson

Very easy set up and use. Response time excellent

6 years ago

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Verified Customer

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Lois

The response time is really good and it's easy to use.

6 years ago

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Verified Customer

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Rita

They've answered my questions every time I have called.

6 years ago

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Verified Customer

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Anonymous

I didn't get the device as soon as I had hoped. It was almost two weeks before I received it.

6 years ago

Reply from Medical Guardian

Thank you for the review. We are sorry that you didn't get the device as quickly as you wished. We would like to look into your concerns. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Jul. 19th, 2018

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Verified Customer

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Daris Hiwassee, VA

It is mobile and it picks up well in a remote area.

6 years ago

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Verified Customer

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Barbara House for David House

waited over 1/2 hour with husband on floor, when I called I was asked if I called 911. emt was surprised that we waited so long.

6 years ago

Reply from Medical Guardian

Barbara, thank you for reaching out. We certainly hope that your husband is doing OK after the fall he experienced. We will be in touch to discuss this matter further. Thanks again for the feedback.

Jul. 19th, 2018

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Verified Customer

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Jarett, posting for Linda

Product is a little bulky and unsightly otherwise it would be 5 stars.

6 years ago

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Verified Customer

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Gertrude

Very satisfied with response time and communication.

6 years ago

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Charles Page

quick responce good service. great product.

6 years ago

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Judy Mayfield Somerset, KY

We got one for my father and it was defective so they sent a second one and it doesn't work either. Won't hold a charge to power on. Totally useless.

6 years ago

Reply from Medical Guardian

July, we are sorry that your father's device did not function as it should, but we stand behind our products and would like to see if we can fix things for you. Do you mind providing us with your account information, and contact information so one of our Customer Care managers can reach out to you? Thank you, and we apologize again for the inconvenience.

Jul. 11th, 2018

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Verified Customer

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Shirley Marietta, GA

Haven't needed, but when tested worked great.

6 years ago

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Virginia Davis Keeseville, NY

Customer service treat me with respectfully

6 years ago

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Verified Customer

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Jean Simmons

It went off for no apparent reason, but that was handled well.

6 years ago

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Verified Customer

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Virginia Kent

It was easy to hook it up, it's simple and seems to work.

6 years ago

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Verified Customer

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Betty Crosswhite

It was really easy to set up, and it's simple to use.

6 years ago

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Verified Customer

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Vivian Luckert

Everyone has been really helpful, and it seems easy to use.

6 years ago

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Joni Palmer

It's easy to get ahold of them and it's easy to use.

6 years ago

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Jack E Fairbanks

When I called accidentally, they got right back with me.

6 years ago

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Sandy Gold Wimauma, FL

They are very nice and caring, everything is working fine.

6 years ago

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Verified Customer

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Lois Yenny Virginia City, MT

It seems to work when we test it, and they're responsive.

6 years ago

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Verified Customer

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Theresa Clark Vancouver, WA

They have been very nice, and it's convenient for me to use.

6 years ago

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Sandra Chetwynd Naples, FL

I checked in last month and no one answered for 26 minutes. It didn't work, and based on that I would have been dead.

6 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We will have a member of our Customer Care team reach out to discuss your concerns. Looking at your account, it appears there was a cellular outage at your location when you called us back in June. This should now be resolved. We will be calling you shortly to test your device and ensure that everything is functioning as it should. We absolutely want to make sure you would be covered in an emergency situation. Have a great day!

Jul. 3rd, 2018

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Verified Customer

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Jimmie King

Response is not as fast as I expected. I think device is not working, then it answers

6 years ago

Reply from Medical Guardian

Jimmie, thanks for the review. Regarding the response time for your unit, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Please reach back out if that is the case with the device user's full name, address and phone number, so we can look into your case more thoroughly. Any information you provide will not be posted publicly. Thanks again for reaching out and we hope you have a lovely day!

Jul. 5th, 2018

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Verified Customer

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Sherry Black

Friendly Service, convenience, confidence in it,

6 years ago

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Michele Houck

Great customer service ,support and rates

6 years ago

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Bertha Johnson

It's been good when I test it once a month. They are pretty quick to respond.

6 years ago

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Verified Customer

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Charles Watson Tucson, AZ

We've tried it and it seems to work. We've had no problems with it.

6 years ago