Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Jo Anne

I wasn't connected to them but thought I was. I got dropped twice somehow.

5 years ago

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Constance Black

Ease of use watch for indoors GPS for outdoor

5 years ago

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Joann Keil Manchester, MD

They always immediately call when I need them. I like using the wristband.

5 years ago

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DuaneWoerpel Prairie du Sac, WI

Haven't had to use it. Unit came as promised and easy to plug in and wear.

5 years ago

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Carol Huntsville, AL

Whenever I test the service, I get very quick responses.

5 years ago

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Leslie Escondido, CA

The service is easy to use and I am very satisfied.

5 years ago

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Greg Troup

The guy that sold it to me was very nice and knowledgable.'

5 years ago

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Mildred Cole

The device works great and the people are very courteous.

5 years ago

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Ted Ambriole

It doesn't take long to charge. It is convienent and it has a good price.

5 years ago

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Anonymous Evergreen, CO

Customer service is very responsive to my questions.

5 years ago

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Brad

have provided the service they stated witout any problems

5 years ago

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Debbie

The product worked as advertised, and was a good value.

5 years ago

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Mdixon

Customer service and good quality product

5 years ago

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David Bope

Fall alert works most of the time. The staff at the call center are fantastic.

5 years ago

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Tim Dixon

Device failed to detect a major fall. This resulted in an ER visit. No response from quality control just a technical support call. BAD

5 years ago

Reply from Medical Guardian

Tim, thank you for the review. We are sorry for the difficulties that you or your loved one experienced when a fall recently occurred. We hope that you or your loved one are recovering well. We want to take a closer look at your concerns from a quality control perspective in addition to looking into any tech concerns. So we can better research this situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the device user's full name, address and phone number, we will look into your concerns. Any relevant information you feel would help with this investigation (like the date of the incident), can also be included. Thanks again for reaching out!

Feb. 4th, 2019

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Edith Streubert

They've been attentive and helpful with a question or two that I had.

5 years ago

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Shirley Clowers

True to write up, professional service and great product

5 years ago

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Patricia Ewald

Everyone has been helpful. I appreciate it very much

5 years ago

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Lori Blazek for Florence McMurdo

Very easy to install and customer service is excellent

5 years ago

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Mary Weekley

They answer right away even if you accidently hit it.

5 years ago

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Robert Weirton, WV

The service offered is very convenient and accessible.

5 years ago

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Frances Hartford, WI

Whenever I check, customer service responds right away.

5 years ago

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Loretta Winchester, VA

When I accidentally pressed the button, they called me right away to make sure I was alright.

5 years ago

Reply from Medical Guardian

Loretta, we're happy that our button has worked as it should for you. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers. Have a great day!

Jan. 30th, 2019

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Angelina

The device is easy to use and to maintain. Customer service is helpful.

5 years ago

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Anonymous

I'm not completely happy. It takes time for this call go through.

5 years ago

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Anonymous Louisville, KY

The customer service is real helpful on the phone.

5 years ago

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Jane Hoschton, GA

When I need to call them, they are very helpful.

5 years ago

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Prefer not to say.

Incredibly sensitive fall detection ... too many false positives. Forced to disable feature.

5 years ago

Reply from Medical Guardian

We thank you for the feedback. We're sorry that our fall detection feature did not work as you expected. We hope that you are otherwise satisfied with our services. If you want us to take a closer look at your particular situation, we would need to look at your account. If you wish us to do so, please help us with some additional account information. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will take a closer look at your concerns. Thanks again for reaching out!

Jan. 23rd, 2019

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Jane

Accommodated my needs for communicationjane

5 years ago

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Peggy Vosburg

Very friendly ,random checks ,great system

5 years ago

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Robert Gell

They check even though it was set off in a non emergency

5 years ago

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John San Bernardino, CA

It's convenient and the response is good and quick.

5 years ago

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Edna Bardstown, KY

It's very small and it was easy to get it started.

5 years ago

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Sandi Nokomis, FL

The device is waterproof, so I can take it into the shower.

5 years ago

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William Silsby

Excellent Service and telephone customer and sales services

5 years ago

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Kim

Easy to use. Friendly staff when I check device.

5 years ago

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Elbert Powell

Responded fast....the staff was professional and polite.

5 years ago

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Patricia Zaferes

Very good to work with. Quality of product.

5 years ago

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Richard Mathes

Affordable , friendly, great value for the money

5 years ago

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Nancy Damberg

They have been very helpful with setting up our medical alert system

5 years ago

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Dolores

I love how it is easy to use and easy to understand.

5 years ago

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Pat Westfield, WI

It was easy to set up. I am a new user and I haven't had any problems with it.

5 years ago

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Dorie Kimberly, WI

I received instant help when I called Medical Guardian.

5 years ago

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Louetta And Jack Richmond, IN

I wear the pendant around my neck and I feel very secure.

5 years ago

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Anonymous

The customer service was very responsive and respectful.

5 years ago

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Margie Tampa, FL

They were supposed to send me a lock box for my front door and I never got it.

5 years ago

Reply from Medical Guardian

Margie, thank you for reaching out. We are sorry that you didn't get your lockbox. We can definitely get this fixed for you. Simply reply to this message with your full name, address and phone number and we'll be in touch. Any information shared in your response will not be posted publically. Thanks again for the review!

Jan. 10th, 2019

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Shirley Mira Loma, CA

Customer service is very considerate and professional.

5 years ago

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Debra K Newton, IA

I was not that impressed with the customer service. The price that they charged me was not the price that they told me.

5 years ago

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Mark Carmichaels, PA

Response time is very fast. Callers very friendly

5 years ago

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Jim Raleigh, NC

Great, I feel safer knowing that help is easily accessible

5 years ago