Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Catherine Welch

very attentive and helpful staff/made one big mistake in sending supplies

5 years ago

Reply from Medical Guardian

Catherine, thank you for your review. We hope we were able to get this issue resolved for you. If any outstanding issues remain, please reply directly to this message and we will be in touch.

Apr. 30th, 2019

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Bonnie Steinberg

I haven't had to use it yet, but was easy to set up.

5 years ago

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Lynn Sandahl for Shirley Sandahl

no contracts, easy set up, prompt response

5 years ago

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lily estella

excellent service and response; very good customer service

5 years ago

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June

The salesperson was very helpful and courteous

5 years ago

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Joy Fife

I feel safe. They answer promptly and are very nic

5 years ago

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Jill

Not a fan of the "fob" you have to carry when you go beyond 350 feet

5 years ago

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Roberta Bogle

Great customer service and very reasonably priced

5 years ago

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Pauline

Dependable , easy to order and get set up

5 years ago

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Pat DiClemente

Good service and good product easy to use

5 years ago

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nancy

We have received quick, reliable service

5 years ago

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Muriel Daub

they know there stuff and are very kind and curtious,

5 years ago

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Melody Cochran

Great customer service. Very personable staff.

5 years ago

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Vera Gerstenberg

Always available. That gives me vast comfort.

5 years ago

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Emma Milledgeville, GA

There was a false alarm, but they answered it immediately .

5 years ago

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Anonymous Camarillo, CA

Medical Guardian is a great device and convenient.

5 years ago

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Ann Reno, NV

Customer service is very courteous and nice.

5 years ago

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Jimmie Friendswood, TX

I like the clock and GPS features that come with the watch.

5 years ago

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Darlene greywolf

Great product! Great service! I tell everyone about it!877

5 years ago

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Susan Timbert

Peace of mind, available help at all times.

5 years ago

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Steve Chastain

The support team I've worked with has been So very helpful.

5 years ago

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NormaJean

Great customer service. Easy to connect to phone line.

5 years ago

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Mary Ann Ondrla

If something happens they call right away.

5 years ago

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Stephie

Easy to use and learn and follow instructions are complete

5 years ago

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Donna Anderson, Elaine's Daughter

Friendly, courteous, right to the point!

5 years ago

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Helen

Professionalism, personal and helpfulness beyond compare.

5 years ago

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Beatrice

Very quick response. Nice personnel. Easy to understand.

5 years ago

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Elizabeth Powers Nipomo, CA

Medical Guardian has been helpful and easy to use.

5 years ago

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Paransem Simonian Glendale, CA

So far it is very reliable and efficient

5 years ago

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Anonymous Morrisonville, NY

They do follow up calls and they keep in touch with their customers.

5 years ago

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Drew Westbury, NY

I wish the battery lasted longer but the device does seem well built.

5 years ago

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Patricia Leitchfield, KY

The device was convenient but it costs too much.

5 years ago

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Darrel Normal, IL

I tested the alert device yesterday and it works.

5 years ago

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Cherie Wilson

Great customer service, good price, easy to use

5 years ago

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Andrew and Jane Skurya

While doing tests... people are very friendly.

5 years ago

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Verified Customer

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John L Sun City West, AZ

I would have done as well with a less expensive medical alert system & my cell phone.

5 years ago

Reply from Medical Guardian

John, thank you for your feedback. While cell phones are a great tool, they don't offer some of the benefits of our devices. This includes the ability to take our devices into the shower and easy one-button access to emergency services with one of our wearable buttons. We also have a variety of device options to meet the needs of our customers. Maybe another one of our devices might be a better fit. If you are interested in hearing about other device options available to you, please reply to this message with your full name, address and phone number and we will be in touch. Have a lovely day!

Apr. 17th, 2019

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Verified Customer

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Janet Melbourne, FL

Had some issues, we worked them out. The emergency notice did not work every time.

5 years ago

Reply from Medical Guardian

Janet, thank you for your review. We're happy we were able to address your concerns. Please don't hesitate to reach back out if you have any other needs. Feel free to reply directly to this message if that is easiest. Thanks again!

Apr. 17th, 2019

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Verified Customer

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Jack Vogel Portland, OR

difficulty with mobile device and lock box. Needed to send me a new lockbox

5 years ago

Reply from Medical Guardian

Jack, thanks for your feedback. We're sorry that you had issues with the lockbox but are happy we were able to resolve that issue for you and get you a new lockbox sent out. You can reply directly to this message if you have any additional needs. Have a great day!

Apr. 17th, 2019

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Elizabeth St Jean Castro Valley, CA

They provide fast friendly and economical service

5 years ago

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Debra King Warsaw, IN

They meet all our needs and are always kind and helpful

5 years ago

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Deborah Radi Grand Forks, ND

The watch doesn't work and it doesn't stay charged

5 years ago

Reply from Medical Guardian

Deborah, thank you for your review. We see that you were able to get in touch with our team about your technical concerns. Please don't hesitate to reach back out if you have any other questions or concerns.

Apr. 17th, 2019

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Verified Customer

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D. Clark Charleston, WV

Only had it for short time. First call took too long to answer me.

5 years ago

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Shirley Lettich Ocala, FL

Everything works great, however that blinking light should be stationary.

5 years ago

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Rae Ann Reese Buffalo, NY

Pleasant people. When I need then - they are there.

5 years ago

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LoTempio., E. A. Buffalo, NY

Secure, professional handling of applying for service

5 years ago

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Virginia Glatz Buena Vista, CO

I t works from the farthest distances in my home

5 years ago

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Kenneth Niagara Falls, NY

I like that I can use this in the car. Everything seems fine so far.

5 years ago

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B St Louis, MO

Medical Guardian responded quickly to my test alarms.

5 years ago

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Gertrude Denver, CO

The device was not obtrusive, and it works very well.

5 years ago

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Barbara Shipman, VA

Took them 5 minutes to get a hold of me after I pushed the button the other night.

5 years ago