Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Lisa Munushian Rancho Mirage, CA

shipping issues/ paid for overnight and expatiated delivery when product was not received to another address to fail again

5 years ago

Reply from Medical Guardian

Lisa, thank you for your review! We'd like to take a look into your issue further. We're going to send you a private message requesting your contact details and account-specific information so we can investigate. Thank you!

Aug. 15th, 2019

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Verified Customer

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William Clinger

It works without a landline connection and in the shower

5 years ago

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Tony Dublin, OH

quick response quality of service and friendliness

5 years ago

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Stephanie Bakersfield, CA

The alert holder is heavy to wear and wish I had something lighter.

5 years ago

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Robert Weber Oklahoma City, OK

responed very quickly and waited for ems to arrive

5 years ago

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Marcella

I don't like that it is a bit heavy. I tested it a couple of times and the response was quick.

5 years ago

Reply from Medical Guardian

Hi Marcella, thank you for your review! We're glad you got a quick response for your test calls, We hope you never have to use. We are constantly working to make our devices as comfortable as possible so we appreciate your feedback regarding the heaviness of the device. We will take this into consideration. Thank you!

Aug. 15th, 2019

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Verified Customer

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Mary Sadler, TX

My Medical Guardian device is convenient, but they take too long to answer

5 years ago

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Sharon Auburndale, FL

I can't get that clip for the carrier for the GPS because it's too tight.

5 years ago

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Karen Island Park, NY

I like the security Medical Guardian provides and that it's easy to use.

5 years ago

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Eva

I was very pleased the one time I used, it worked fine.

5 years ago

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Sarah

The device gives me peace of mind that if I need help, I can get it.

5 years ago

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Veronica

I fell and I called and they sent someone to help. It is convenient.

5 years ago

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Jeanne Funnell

Slightly heavy around neck; needs charging more often than I like.

5 years ago

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Margaret Devan

Difficult to hear the person at Guardian. Need volume control

5 years ago

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Donna

Haven't had to use it yet, but when doing a test, they are polite.

5 years ago

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Adele Frascella

Received product promptly and good customer service!

5 years ago

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Rebekah Bowman

We haven't yet had to activate it, but we have faith that it's a great service.

5 years ago

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linda sundback

i like how i can use it any wear any time

5 years ago

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Dennis Norman

Excellent customer service, knowledge, reliability

5 years ago

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Cliff De Roza

Responsive to my needs when I push the button

5 years ago

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Katherine Carmichael

They have been very kind and given me much peace of mind

5 years ago

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Charles McGee

Good experience and fast delivery of product

5 years ago

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Bettie

Very good and professional whenever I call with questions

5 years ago

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Connie Bishop

Customer service was easy and great to work with

5 years ago

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Shawn McCrory

Peace of mind, ease of use, rapid response in sending unit.

5 years ago

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Marie Amico

dependable Delivery customer service tecks are all so kind

5 years ago

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BarbaraKampf

Haven''t needed to use yet but I am sure it will be a good experience

5 years ago

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Rich

parts I've used (only testing so far) work ok.

5 years ago

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Pamela Cudlin

Very kind; arrived quickly; helped me up from my fall.

5 years ago

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Debra casciere

Helpful when I have problems or questions

5 years ago

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Thomas Reese

Reliable. Helps with peace of mind when I''m alone.

5 years ago

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Leona Welch

Professional, caring and available and expedient

5 years ago

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Karen

Ease of use and great customer service since Day 1

5 years ago

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Anonymous

The plastic pieces on the strings are causing serious itching and skin scratches.

5 years ago

Reply from Medical Guardian

Hello, we're sorry you the pieces of the string are causing serious itching and skin scratches, we'd like to discuss a different wearable button for you but we need more information. We're going to send you a private message to obtain this information. Thank you!

Jun. 27th, 2019

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Verified Customer

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Sam Yu

No problem so far. I like it when I''m reminded that battery is low

5 years ago

Reply from Medical Guardian

Hello Sam! We're happy that you haven't had any problems so far and you get battery notifications. If you have any issues we are here to help you! Thank you so much!

Jun. 27th, 2019

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richard moore

it is easy to use and the co. has been easy to deal with

5 years ago

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Steve

Speaker/microphone is only in base station. It should be in the worn fob.

5 years ago

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Barbara Moreno

Accessible, fast response, eady to use, convenient

5 years ago

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John Huhn

Easy to set up and use. The ordering process was simple.

5 years ago

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Patricia Schopp

I fell very safe now with medical guardian

5 years ago

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Joyce Rabb

The sales and customer service rendered was surperb

5 years ago

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Jack Wilson

Easy, no contract, personable and professional

5 years ago

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Gaye

Easy to use. I've had no need for assistance however

5 years ago

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R . Prillaman

So far so good, good service, nice equipment

5 years ago

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Colleen

Product is easy to use for an elderly person.

5 years ago

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Doralia

Have not used it yet, but service was excelent

5 years ago

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Jean

Quick response and great customer service!

5 years ago

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Mike

Customer service and calling pick up times are good

5 years ago

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Andrew

Been very responsive and easy to navigate

5 years ago

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Josephine Darcangelo

Works fine and makes me feel secure while living alone.

5 years ago